Great Customer Service!!…read more On Saturday, we (my mom and I) went to Smith's Opticians to browse the selection of glasses. We were greeted warmly and were provided with great customer service (thanks, Sarah!) The shop wasn't crowded and people were properly masked. The checkout process for the glasses was smooth, and questions were readily answered (thanks, Philip!) We highly recommend Smith's Opticians for both their cool collection of glasses, and for their welcoming and friendly service. Thanks, team!

I used to like this place, and I've spent a lot of money here over the years, which makes this…read moreexperience even more disappointing. I brought in a pair of Ray-Ban sunglasses to have prescription lenses installed. I specifically told the owner, Phil B., that I planned to have cataract surgery within a year and would want the original Ray-Ban lenses put back in afterward. When I picked up my glasses, the original Ray-Ban lenses were missing. I was assured they would contact the lab and resolve the issue. After several follow-up calls, Carlos was not only unhelpful but also rude, repeatedly telling me to be patient and that it would take time. Two weeks later, I spoke with Phil, who promised he would replace the lenses. I even contacted Ray-Ban myself and learned replacement lenses would cost about $140. Over the next six months, every time I called for an update, Phil said he would order the replacement lenses and get back to me, but nothing ever happened. After being a loyal customer for years, I expected better. Instead, I was met with rude customer service, excuse after excuse, and promises that were never kept. More than six months later, the issue remains unresolved. Extremely disappointing experience.

Gary and his staff were polite and timely with my eye exam. I had some concerns with my left eye…read moreand wanted to get my annual exam out of the way at somewhere local. While their website booking was down, I called in and was able to book an appointment within 2 days. Google Maps takes you to the right place - it's a small parking lot. Inside is a bright and welcoming lobby. My eye exam went smoothly and Dr. Nguyen showed me the images of my Meibomian glands, which indicated that I had a stye in both my upper and lower eyelids. No wonder the swelling was so bad... I was sold on a special moist eye compress mask and did not purchase any frames or lenses during my visit as I had to get back to work. The eye compress price was comparable to Amazon's. The office staff were even considerate enough to give me some sun filters after the dilation for my drive home as I'd forgotten my sunglasses. Overall, a very pleasant visit, about an hour and some change because of the dilation time for a new patient. Would come back again!

This is for their eyeglass selection. Staff is friendly and knowledgeable especially with what is…read morecovered with eye insurance. Their resident dog is sweet and their bed is by the front. High end eyeglasses and he opted for a Modo pair that also offers a sunglasses clip so double duty. Seamless and efficient, we were very happy and can't wait to pick his pair up in a week! I was eyeing a pair of gold heart shaped glasses. Highly recommended!

Im new to Texas and needed a new eye doctor, this place exceeded my expectations! From easy…read morescheduling down to an informative exam. They also have really great glasses choices to meet your style needs!

Very accommodating for both me and my toddler. Easy to schedule online and get the entire family…read moreexamined

I cannot say enough good things about this business…read more I received unsurpassed excellence, consultation and support for my new glasses from LAUREN AGUILAR. I highly recommend this team of knowledgeable professions.

I visited vision optique recently and saw Dr. Brigitte Shen Lee. The eye exam was exceptionally…read moreswift and all the techs were professional and friendly. Dr. Lee explained what her reasoning was for every step of the exam and tailored the exam to my needs with lots of communication, while her techs did a lot of the work so she could focus on interacting with me. I've never had such a quick vision exam before and I've been severely myopic since age 5. The clinic is also equipped with a lot of instruments that make routine exams quick and easy-- they can even tell the prescription on your glasses from simply examining your lenses. The fundus exam was painless and easy compared to past fundus exams I've had and for a new patient, it is free. If you plan to get a new frame at vision optique, they have a decent selection of frames of various styles, from Kate spade to Tom ford or Gucci, ranging from 200-400 dollars (at least from the ones I inspected). The clinic is located inside of a larger mall and they have 8 assigned parking spaces just for vision optique (several were available when I visited on a weekday afternoon). There is no bathroom on the first flooor and you must venture upstairs for it. I've been to many optometrists and rarely do I find one that is so professional and kind. At vision optique, your vision exam will be done in the blink of an eye!

One day I stopped in to ask Marco if he could just fix a pair of glasses I bought from someone…read moreelse. Well, his personality was charming. He was the epitome of the best representative for Business. I have considered him for my business however, I do not want to take him away from his chosen spot. That says a lot about Marco and the business right down to their optometrist Mrs. May. Go there, get your eyes examined, choose from hundreds of wonderful glasses.

I first stopped in to this location after picking up my order from Starbucks next-door. I stopped…read morein to see if they had any frames that I would like. I've also been in search of a new eye doctor. Marco, the gentleman that greeted me was very professional and very accommodating. I made the decision to set an appointment. Today I went in for my appointment, I called ahead of time to let them know that I would be a few minutes late. The staff once again was very pleasant and very accommodating. I completed the paperwork and waited just a few moments. When the technician asked me to come back to do the initial eye exams. The equipment was in an open concept area. There was a woman and man in a business conversation. The man's voice was very loud. The two people were clearly engaged in a conversation related to the business of this particular location and franchise. For the first exam, they were directly behind me talking very loudly. Making it very difficult to concentrate on what the tech was asking me to do and also making it difficult for me to hear her speak to me. We proceeded to the second exam, which was two part. Again, the man and woman were standing directly behind me having a very loud in-depth business conversation. Making it excessively difficult to concentrate on the particular exam for peripheral vision. I expressed my concern to the tech about how disruptive it was and how difficult it was to concentrate. She was very kind and apologized and offered me to wait until they finish the conversation. The man and woman proceeded to the showroom, but were still very loud and disruptive. I completed the second part of the second exam. I once again in a respectful manner expressed my concern over the disruption. And then I ask, is that the doctor? Indeed, the woman engaged in this conversation in the earshot of customers was the doctor. I was so offended by the unprofessionalism I let the young lady know I was leaving. I'm very disappointed that I was compelled to leave as I was prepared to buy a complete frame and lenses for regular glasses and I had a bag of design designer frames that I wanted to get new lenses for. The estimated cost for what I wanted to do Wood would have been well in excessive $2000. I am totally amazed, that someone in this position and level of education, would hold such a conversation in earshot of customers. It was clearly a conversation that should have probably been behind closed doors. Details about the business and productivity are not conversation that should've been in front of customers or employees.

I was privileged today to have an exceptional eye exam given to me by Dr. Inna Gaston. Dr. Gaston…read moretested my eyes for 2 hours. Every possible eye position was examined thoroughly and my expectations were exceeded. I am looking forward to my next appointment next year with Dr. Gaston!

Dr Gaston and her staff are awesome! Great experiences for my daughter and I. Highly recommend!!!read more

I have made this place where my family gets their glasses because without exception, every time I…read morehave visited this office, it gets better and better. Example: during my visit today, the doctor remembered my children have a very interesting history with how they received their names. She had maybe heard the story once a couple years ago, but the visit was more like a catchup of old friends. It's a very easy process and because the care is so great and the people so genuine, it is hard to imagine ever going somewhere else. I also hope the other reviewers give the front desk folks a chance. They are regular folks just out here trying to do a job. Today one of the front desk agents came to work today with her car smoking from under the hood. She handled her business at work and kept it moving. Her dedication while knowing there is a real situation on the horizon is worth noting. Big fan.

Has been 4 weeks today since they said the glasses (second pair, first pair frame was not a new one…read morelike they promised) and I had the prescription checked, the dr. Made some changes and ordered new frame and lenses for my wife and I. Four weeks went by and I just called few minutes ago to find out that mine just got in but my wife's will be probably another week before they will be ready. Anybody had the same experience? Because I have not heard in 30 years I am wearing glasses that any place will get this long for a pair off glasses. Never go back to this place.

I always dread visiting the eye doctor because I absolutely hate that eye puff test and the overall…read moreexperience is always stressful. I picked Dr. Farmer because her office is walking distance to my apartment and solely for that reason, but I will be sure to return because she genuinely cared that I left her office with the correct prescription. This is not an eye doctor that you can visit and leave within an hour, and I'm grateful for this because Dr. Farmer realized that I had been wearing specialized lenses that I didn't need, and took her time to make sure I was comfortable when I took my glasses on and off. The appointment was a bit pricier than I've paid for other eye exams, but she saved me a lot of money on my glasses because I never needed specialized lenses after all. She also does not sell frames so her main focus is getting you the correct prescription, and also advised that I'm not a good candidate for lasik when I feel like another doctor may have pushed me into surgery. Dr. Farmer is awesome, if I still live in Houston when my prescription expires I'll definitely be back here.

I had been a parient of Dr Farmer's for 20 years. During that time she identified a freckle on my…read moreeye which she monitored annually for fifteen years and saw no change. During the process of getting ready for cataract surgery, the surgeon and a retinal specialist recommended I seek another opinion when they saw the freckle. Well unfortunately today the freckle has been diagnosed with a melanoma by a specialist. In addition the files with my retinal scans from the last 6 years, including a scan taken 2 weeks ago, cannot be accessed by Dr Farmer due to " equipment problems ". There have also been 3 or 4 times where I had to come back for the scan because there was a system problems or Dr Farmer could not access the scan or history while I was there because of technical glitches. She said she would later. I would not recommend using Dr Farmer for anything more than prescribing glasses. Anything more go see an ophthalmologist on your own.

I went to Dr Vo years ago for my 1st eye exam and rated him 5 stars. I have been back twice over…read morethe years and guess what? He is still awesome! I love that he truly is patient with me and explains everything. I went in for contacts and being a newbie- he totally walked me thru it and gave me all the time I needed. He will be my eye doc forever. *smiley face*

Somehow they made 2 appointments at 12:30 for my husband and I…read more First person got seen at 1:19. Second person got seen at 2pm for the eye exam. I would not advise to book on a weekend. When asked after waiting 30 minutes they said since it's a Saturday they "run behind" even if people have appointments....

Thank you for the excellent customer care in my predicament when I lost my glasses! I feel like…read moremyself again with my replacement glasses giving me such relief. I'll always be a customer of Insight Optical.

What a wonderful place! From my initial phone call, to my greeting as I entered, to the inviting…read moredecor, to my glasses adjustments....all fabulous. Hayden could not have been more friendly or professional. I now have 3 pairs of glasses that have needed adjustments for so long with a perfect fit!