Both doctors are wonderful and take the time to understand the patients and help with vision issues.

Has been 4 weeks today since they said the glasses (second pair, first pair frame was not a new one like they promised) and I had the prescription checked, the dr. Made some changes and ordered new frame and lenses for my wife and I. Four weeks went by and I just called few minutes ago to find out that mine just got in but my wife's will be probably another week before they will be ready. Anybody had the same experience? Because I have not heard in 30 years I am wearing glasses that any place will get this long for a pair off glasses. Never go back to this place. read more

Gosh, I am shocked to see these negative reviews! I recently relocated to Houston from Denver for my job. The doctor was an absolute treat, and the young man who adjusts glasses, installs lenses, and I'm sure does much more, couldn't have taken better care of my issue with my old glasses--which I didn't even get from this office! At the front desk, the young ladies were so helpful. They were able to locate and order a pair of Gucci frames I wanted, even though they don't normally keep or display them. This office will definitely be my provider of choice for my time in Houston. read more

Love this place . Friendly staff and always clean and also I have coming here for over 8

I had a great exam and theyhelpmmeget a nice paire of glasses. very professional and informative. about the test they did and the machines they used . I had no wait time and my glasses were ready in a few days ! I will definitely read more

I came here against my better judgment and word of mouth but wanted to go somewhere near my work/home. The service was terrible & the Dr/owner was extremely rude/off putting. In Houston where you can go anywhere to give your business to, do not go here. 0/10 experience.. read more

The doctor was absolutely amazing, if I was just rating her, I would give 5 stars. The front desk however, not so much. After weeks of realizing my contacts never came in, I went to the office and they were unaware they never received my contacts. They called the manufacturer and turns out they were delivered to the wrong state due to handwriting of office address not being legible. They were not immediately apologetic and brushed the mistake off, until I expressed disappointment. They reordered my contacts on June 2nd, and today is June 16th, still no contacts. I only know that bc I dropped by again as they did not give me a follow up call. I'm not sure if it's a bookkeeping issue or what, but it's disappointing the front desk has a lack of urgency and appears to be disorganized bc the doctor is probably the best I've ever been to, and I've had bad vision since a child. read more

Everything went well! The staff is friendly and knowledgeable. They offer a very very diverse selection of frames. There are plenty of styles, colors and prices to choose from. As if there aren't enough options, I was informed that many styles come in multiple colors, quickly shown on line. Prices are outstanding, and thoroughly explained, without me having to ask. Needing bifocals, and having choices of add on features, the explanation was much appreciated. Turn around time is the normal 1-2 weeks, but faster is possible. I have found my Happy Place for glasses! Special thanks to Minh! read more

Love this place . Friendly staff and always clean and also I have coming here for over 8 years. read more

Westside Eye Care - Love this place - Optometrists Near Me - Houston, Texas

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They and never called about my glasses coming in. They acted like it was my fault. Wait is long. read more

UPDATE: THIS BUSINESS IS CORRUPT!!! For starters, it took 6 WEEKS for me to get my REAL glasses when I was told they would be ready in 7-10 days. Tried to corruptly sell me the used display frames and when I called them out on some damage on the frames, that's when they told me they were the frames from the display. I HAD ALREADY PAID FOR THE GLASSES TOO! I was assured that I would not get the frames from the display and low and behold I did!! I called Dr. Amy 3 TIMES and left messages for her to call me about this. SHE NEVER WOULD RETURN MY CALL!!! HORRIBLE CUSTOMER SERVICE! They also DO NOT test your eyes in your new glasses before you leave. I've been wearing glasses for YEARS and I have never been to an eye Dr. that didn't test my sight with my new lenses!! THAT'S JUST LAZY BUSINESS PRACTICES!! Told me if I had a problem to contact them! No one sits down with you to make sure the glasses look and fit properly either! Just here's your frames and a "how do they fit?" -100 's stars for this eye care (NO YOU DON'T CARE) business!! Everything was fine until I went to pick up my glasses! I was assured that I would NOT get the frame that had been on display. 8 days later, I received a call that my glasses were ready. When I went to pick up my glasses, I noticed that the frames were damaged. I went to see if I could find the frames on display and they were gone. The reason! Because they DID use the display frames for my new glasses. I was livid! A new frame had been ordered, but it will be an additional 2 weeks before they arrive. I DO NOT recommend Westside Eye Care! read more

Westside Eye Care - CORRUPTLY SOLD ME USED/SCRATCHED DISPLAY FRAMES INSTEAD ON NEW FRAMES!! - Optometrists Near Me - Houston, Texas

Dr. Nguyen is super sweet and friendly! I made an appointment for a Saturday and arrived a bit early since it was my first time here. It look quite busy when I walked in. I told the front desk I was here for my 1pm appointment. Immediately, one of the staff turned around and said Ann? I was impressed that she knew my name even though I have never been here. Turns out that was Dr. Nguyen! She looks so young. I thought she was part of the staff! Also everyone was wearing all black so I could not tell who was who. The usual check up routine was fast and the staff was friendly. I was in need of a new contact prescription because the one I was wearing was giving me headaches as well as blurry vision. I purchased their Yelp deal. $50 for $100 service and you pay $20 in person. So in total, I paid $70 for a contact exam. One of my eyes was worse than the other one so she offered me one option with the same prescription and the second option with different prescription for both eyes. I like that Dr. Nguyen gave me recommendations and provided pro's and con's. I got good advices on LASIK eye surgery. It was something that I wanted to do but she said I should wait for a while. So, I guess I will be coming back here to get my annual contact exam now that I know it's best to put off the LASIK. In addition, she also gave me a spectacle prescription (eyeglass) and my contact prescription. 2 for 1! Can't say enough good things about Dr. Nguyen. She made my first visit so comfortable and welcoming. We also had a nice chat here and there. I like the fact she was getting to know me on personal level and not just as a patient. read more

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Want to express how disappointed my family is with a visit yesterday 1/20/21 at 5:00 pm) to our eye doctor who we have being visiting for more than 5 years. We never been mistreated so respectfully ...badly by anybody in our lives : that was our experience with this Lupe, one of the ladies in the front desk there. In fact never seen her before, thanks god. Lupe is the type of employee that makes you feel not go back to that business again and never recommend it again, as my husband and me did in the past with this office. Seems that Lupe doesn't enjoy her job and doesn't like dealing with people. She refused to explain or answer what I asked and when she did, she raised her voice. Lupe really has personality problems, badly. read more

Westside Eye Care - Optometrists Near Me - Houston, Texas

The selection here is ok. The customer service is really hit or miss. I guess it depends on how the girl at the front desk feels that day. Just pick up new RX . I'm not over the moon about them but hey. I wish they would have been more patient with me during the selection process. Now the optometrist Dr. Nguyen (I believe that's her name) was extremely kind and personable. I would go back just because of her. read more

Westside Eye Care - Can't decide! - Optometrists Near Me - Houston, Texas

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The doctors talk to their employees poorly as well as some customers! But that's not the point, this business is corrupt. They sell beat up glasses and expired contacts. Do not waste your time with these people or your hard earned money. read more

Thank you Dr. Thao and your staff for the friendly and professional service from checking in, through eye exam process and your thorough consultation with available options that's available for my eye care. read more

Westside Eye Care - Looking intellect with my new prescription glasses. - Optometrists Near Me - Houston, Texas

I should not have gone here. The doctors are so condescending and the staff has no clue what's going on. The put the wrong lenses in my glasses and they're trying to make me pay to replace them after they denied it. There's a clear differs between the green and blue hue. Ugh. read more

Called for an appointment and they saw me the same day. Staff was helpful and professional. Very prepared while working in the pandemic. Dr. Nguyen was great as well. If you need an eye appointment during this pandemic, I've noticed it's been hard for some places. I had great luck with Westside Eye Care. Give them a call! read more

This place has the worst customer service I have ever experience. Repeatedly they messed up and I kept forgiving because I like the doctor, however today was the last chance. Disappointed with the service and I would go anywhere else to get my eyes checked than this location. Below you will find my 9 reasons why. 1. Gave me the wrong contacts with someone else prescription. 2. Took over two months to get my glasses. 3. Finally picked up my glasses after two months and they were the wrong model. 4. They said that my frame only came in one color and the doctor blame the admin. Also the doctor went to trouble of showing me that the frame came in one color in the website. Gave me a chance to look at frames even though they were already closing. Which was nice of her. However I didnt want to be an inconvenience and feel pressure to pick something quickly so I told her I would come in another day. 5. When I came back, I actually found the glasses I previously order and if they wouldve checked my invoice they could've order them and save me the trip. The invoice said model and color. Turns out it was the same model but different color. 6. They said it will take a week to be ready, 2 weeks later I called them to ask if the glasses were ready and they said it was ready. Why didnt they call me? 7. I was running late asked if they could let me in if I am a little late (ETA was exactly 7pm) and I asked if they could leave open till 7:02pm. I am only picking up glasses. They said NO. I am mad and disappointed. 8. Meanwhile my sister order glasses the same time I did back in January. They gave her the DISPLAY FRAMES of Gucci glasses. Not a cheap frame. They were nice to reorder, and again they blame the now fired admin. 9. In addition my sister order contacts they said it was ready with her glasses but that was not true. After 30 mins of waiting the admin said they were never order. Okay that's nine reasons why I will never come here or recommend this place. I was willing to forgive 8 out this 9 reasons because I liked the doctor but they not wanting to wait for me was just the last straw. read more

I love this place. Never had one issue and the doctors are very helpful and are always their fit their patients. I bring my kids here as well. Highly recommend. I live in Rosenberg and make the drive because it is worth it! read more

I know it's only been a couple of weeks since my first review but my experience here is just too awesome, I HAVE to write an update!! I came back to Westside Eye Care to pick up my sample contacts that Dr. Nguyen had ordered. One of the assistants had called me approximately five days earlier to notify me that they're ready for pick up. I just didn't have time to swing by here until the weekend. Dr. Nguyen asked me if I had any issues with the pair of contacts that she had given me at the time of the exam (my prescription was lower) and for good measures, she ordered me TWO extra pair of contacts (one for the lower prescription and one for my old prescription). I told her that I had no issues whatsoever and so she gave me the two pairs that she'd ordered. She said, "might as well just keep them". AWESOME!! And at the time of the exam, she had also told me to try a new solution for the contacts (I've always used store brand). so she gave me a couple bottles of "pure moist" trial size. I told her that I could feel the difference between the store brand and the sample she gave me so she proceeded to give me another sample bottle. Oh Em Gee!!! Do you know how many eye doctors that I've been to who seemed to really hate giving me samples because they know I'd order my contacts online?? And they weren't anywhere close as attentive as Dr. Nguyen! She didn't pressure me to order my contacts from her. She said that if I'm ready to buy, I could just give her a call and then she told me that they price match any lower price that I could find. Now THAT'S what's up! All in all, my eye exam at Westside Eye Care provided me with these experiences: - Super nice and awesome doctor. - LOWEST PRICE that I've ever paid for an eye exam with the help of Yelp deal. Seriously; EVER!! - THREE pairs of contacts to try. - THREE bottles of contacts solution. - An Optometrist that I will keep coming back to for as long as I live in Houston! If you need to have your eyes checked, come here! This place was out of my way and I made the effort to come here (due to the deal) and I'm glad I did. Woo!! read more

Great Service, Very Helpful and Friendly staff. I had my second visit here today and they made it super easy to come in and check out. The selection for glasses are pretty good. I got some for myself and my son.Thank you so much Melissa and Monica read more

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Always the doctor is so sweet and comprehensive, she took her time with me and made sure the contacts were the right fit for me. Lupe and Melissa and the rest of the receptionists were very nice and helpful. read more

I have made this place where my family gets their glasses because without exception, every time I have visited this office, it gets better and better. Example: during my visit today, the doctor remembered my children have a very interesting history with how they received their names. She had maybe heard the story once a couple years ago, but the visit was more like a catchup of old friends. It's a very easy process and because the care is so great and the people so genuine, it is hard to imagine ever going somewhere else. I also hope the other reviewers give the front desk folks a chance. They are regular folks just out here trying to do a job. Today one of the front desk agents came to work today with her car smoking from under the hood. She handled her business at work and kept it moving. Her dedication while knowing there is a real situation on the horizon is worth noting. Big fan. read more

The Optometrist was extremely nice and very caring. She wasn't pushy, she knew her stuff, and her staff was pretty friendly too. Definitely going back and referring friends in the area! read more

Dr. Thao N and staff are the best. I had many questions but they answered them all! recommended.

After going to the same doctor for several years I decided to try another. I was tired of my old doctor pushing testing on me that I felt I didn't need. So I found this place on Yelp and thought I'd give it a go. The front area and rooms were very clean. They had a large assortment of glasses to pick from as well. The staff was a little flat the day I was there and the young man spoke so softly I couldn't make out what he was saying sometimes, but they weren't rude and I got done what I needed to. As for Dr. Nguyen - she was very nice, through, professional and pleasant. She did her full exam and changed my previous prescription up. She said my eye sight was actually improving. This was good news. No mention of the 'other issue' my previous doctor kept talking about. So I asked her what she thought about my nerve size and she said they are fine. They are on the larger side of normal, but that's just how they are for me. Lots of people are like that. They look healthy and I shouldn't worry. I KNEW IT!! Well, I have a new eye doctor now and I'm happy I changed. read more

Dr. Amy was friendly and informative. She gladly answered every question I had. The entire staff was also very welcoming and attentive, especially Maria and Lupe in the front desk. read more

I am taking the time to re-review Westside Eye Care because HOT DANG, they're absolutely amazing here. I spent three years selling glasses and am very picky when it comes to finding a good optometrist and optical. Once again, Dr. Nguyen and team blew me out of the water. So many optometrists don't take their time with patients, which leads to contact issues or eyeglass prescription remakes. Dr. Nguyen invests her time asking the RIGHT questions so she can find a solution that will work for you. And then there's the incredible optical staff. Monica quite literally popped the lenses out of her glasses so I could try them on (what?!), and Maria walked me through my insurance benefits and got every necessary authorization for my prescription eye drops while I was in the store. Wow. That is the service people long for and so seldom find anymore. If you are looking for an exceptional eyeglass experience from start to finish, don't walk but RUN to Westside Eye Care. Thank you!!! read more

So I had quite the dilemma, this morning I woke up and ran out of contact lenses. I had to use my back-up pair of glasses that I could barely see the street signs out of driving up to this place. Before I had called up a dozens of eye doctors to get price quotes on the exams and needless to say this one was a reasonable $70 for an eye exam and contact lenses fitting. Dr. Nguyen was very professional, nice, and polite. She got me my new prescription in no time and recommended me a better contact brand just slightly above the price I had paid previously. The associate helping was also very good as well. I also like how the office was very organized and clean. Overall, everyone made me feel comfortable for it being my first time here in this office and I would definitely return to get some new glasses next time. read more

Stopped by here for the first time with my husband. The service was slow, the girls at the desk didn't have proper customer service and seemed to be dreading to be at work. The place itself needs some clean up, they had a lot of clutter in the back. The cases where the glasses are we're all dusty. Just needs more upkeep. read more

Lupe and Dr.Nguyen were very nice and amazing! Recommend to anyone and everyone looking for a place to get their eyes checked. read more

Westside Eye Care - Optometrists Near Me - Houston, Texas

My son visited the store with my mother for an eye exam on a Saturday morning. They got him in quickly as a walk-in, for which I am grateful. We were clear to the staff that we had no intention of purchasing glasses. They tried to hard sell my mother anyway and she even called me and had me say no way to glasses. Then they locked my son's benefits in the VSP system. They had plenty of time that day to release them but they did not. We were unable to purchase glasses from any other location due to this hold even though my son cannot see without them. Westside is not open on Sundays. I am now waiting, as they do not answer their phones and their mailbox is full. I have sent a fax and am hopeful to get a resolution soon. Locking my son's benefits is not at all a consumer-friendly act and has cost us both time (doing glasses selection, measurement, etc., only to find out benefits are locked) and money (had to purchase a warranty pair of his old prescription just to get them faster for him to see). I will have to wait to purchase the new prescription until his benefits are unlocked. read more

I've been coming here since I moved to Texas and I would never think of going anywhere else! Dr Amy is so professional and makes me feel so comfortable whenever I come in. Maria was very patient with me during the exam. My eyes were irritated and I was making it hard for her but she was very sweet through the whole thing. I recommend this place to anyone looking for an eye doctor. read more

Did my eye and contact exam Everything was great the staff was very friendly and doctor Amy Nguyen was fantastic

Dr. Nguyen and Lupe are awesome. Been coming here for a couple of years. Good place for a contacts fitting and eye exam! read more

Westside Eye Care - Optometrists Near Me - Houston, Texas

This used to be a place with some great support staff. However, my last two experiences has been pathetic. First, they keep you waiting forever. And second, they give out inaccurate information regarding the readiness of the lenses or glasses. I went to pick up my glasses when they said it's ready just to find out that they want to give me a temporary pair of glasses and the actual one would take 10 more days. I hope they get some better staff working for them. read more

I decided to come to this place due to the great reviews, unfortunately I will not be able to confirm the medical service. I walked in on a Friday at midday but unfortunately they were not taking walk ins, so, I was given an appointment after working hours; on Wed at 5:45 my appointment time I arrived and the receptionist (same one that I met on Friday) said that I wasn't in the appointment book and that I would have to come back another day. I work full time and I am a wife and a mom of 2, so I didn't appreciate wasting my time, I will be going to another eye care center. If at least I would have received an explanation or an apology I would have probably given them another shot. read more

Found this place solely based on the high amount of positive reviews on yelp. Made an appointment a day ahead. Arrived on time and was promptly taken care of by Monica and Melissa. Dr Thao Nguyen helped me very well and discussed various options for eye care and the causes of my headaches. I did not feel rushed at all and they repeatedly asked if I needed anything else. Customer service has been great so far. I think I found my new go-to spot. read more

Love the staff here! Dr. Nguyen definitely takes the time to get to know her customers.