This has to be the worst Walmart I have ever been to. We had 2 bags of empty pop cans to return, every single machine had bin full errors - except for one, BUT the belt was messed up and it would not feed cans into the machine. We pressed the help button and waited there for 10 minutes - no one came. I figured I would just return them to another store later. There were a few items we needed to return, so we went to the customer service desk. We waited in line for nearly 40 minutes - with one person working the service desk. Finally made it up and it only took about 5 minutes since they were online returns and they just had to scan the barcodes and take the items. We shopped the grocery section of the store - it was not very well stocked. Most of the items we wanted were not available. Not a bad thing though, we didn't spend as much as we normally would. We made it up to the checkout and went to a cashier - that was a huge mistake (I should have done self checkout). The lady that checked us out should not be a cashier. She double scanned almost everything and we had to tell to her void the double scanned items. She threw glass jars into empty bags - and heavy items on top of eggs and bread - luckily nothing broke or got smooshed too bad. Of course, I missed one of the double scanned items - so, back to customer service I had to go for a refund... UGH! Don't make the same mistake as me -- stay away from this store! read more

Walmart Supercenter - Just waiting in the massive service desk line. - Department Stores Near Me - Troy, Michigan

We stopped by this Walmart since it was close to our hotel to pick up a few groceries for the weekend, and it turned out to be a really easy and convenient stop. The location was simple to get in and out of, with plenty of parking available, which made things stress-free right from the start. Inside, the store was well organized, making it easy to find everything we needed without wandering around too much. We were able to grab all our items quickly and efficiently with no issues at all. Customer service was smooth and uneventful (in a good way) everything just flowed. Checkout was just as seamless. The lines weren't long, and we didn't have to wait much at all, so we were in and out pretty quickly. This was a quick, hassle-free shopping experience, exactly what you want when you're on the go. read more

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This place turned itself around. One of the most well stocked Walmart's I've ever been to. read more

Walmart Supercenter - A lot of switch games loose under the shelf - Department Stores Near Me - Troy, Michigan

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I worked here as a second overnight job, and unfortunately my experience was disappointing due to a lack of professionalism and effective leadership on the overnight shift. Training and communication were inconsistent from the very beginning. On my first night, I was trained by an employee who was terminated by my second night. As a new hire, I assumed the way I was trained was correct, especially since no member of leadership ever corrected my work or provided feedback afterward. I worked overnight stocking and continued doing the job the way I was trained for nearly three months. During that time, I was never written up, never tardy, and never received any form of disciplinary action or coaching. No manager ever pulled me aside to discuss expectations or performance concerns. The overnight work environment itself also lacked professionalism. Some employees who remained employed regularly displayed behavior that was immature and unprofessional, which made the atmosphere uncomfortable at times and reflected a lack of accountability from leadership. Almost three months in, I started hearing rumors from coworkers that the overnight manager, Calvin, was not satisfied with my performance. Because I knew him outside of work, I chose to speak with him directly and asked how I was doing. He told me I was doing fine and had nothing to worry about. Based on that conversation, I trusted his word and decided not to go to the People's Office (HR), even though I had considered it due to the mixed messages. A day or two later, shortly after midnight, I received a text message from Calvin stating that I was being let go and that it "wasn't personal, just business." This was surprising and discouraging, especially after being told directly that my performance was fine. Being terminated via text message, without prior warning, documentation, or an opportunity to improve, felt unprofessional. With better leadership, this situation could have been avoided. Clear expectations, proper training, honest feedback, and a performance improvement plan would have helped set employees up for success. Unfortunately, the overnight shift lacked structure, transparency, and strong leadership, which made this a negative experience overall. read more

Today I was waiting for assistance for over 10 minuets, but these employees were playing Nintendo Switch instead of helping customers. This is unacceptable service. Here is a photo as proof. From the picture I given, this can show that the employee is playing games instead of helping customer, this can reflect on Walmarts service, I wish Walmart can do something with this. read more

Walmart Supercenter - it might not be clear, but the two employees are playing the Nintendo switch at the electronics area - Department Stores Near Me - Troy, Michigan

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I've had 2 occasions to visit Customer service at this store. Last week there were 2 employees behind the counter at Customer Service, when I was next in line. It took nearly 20 minutes for them to deal with their customers before calling me forward. This afternoon, I arrived and NO ONE was waiting in line. The sole employee behind the counter was dealing with a woman's moneygram transaction, and so it again took over 15 minutes before I was called to the counter. No apology. No signs they were concerned I was having to wait an inordinately long time. Not exactly the definition of "Customer Service". So instead of grocery shopping there as planned, I left the store and went to Kroger. My advice, DO NOT buy anything there you might need to return. read more

worse pharmacist ever! Sges ruse, thinks she can pick and choose, who, what when etc she can refill prescription. she has quite a God complex. I lodge a formal complaint with the state licensing board and Walmart. pulling all my scripts from there. I'd urge you to go somewhere else, horrible customer service! read more

This store need's security. Being in Troy it's surprising that the level of safety here can be unnerving. I can protect myself but customers that come here are very agitating. The store was asked by me to get some security by two employees and no one did anything. My encounter with a extremely rude customer could have escalated but I walked away read more

Walmart Supercenter - Department Stores Near Me - Troy, Michigan

Went into Walmart at 9:15 5/30/25.Only self checkout were open. Picked up some things at the pharmacy checkouts with no problems quick and pleasant. Some of the employees are not very professional and don't take pride in their work. The amount of check out lines are terrible only two open at 9:40 with long lines . Some of the employees are not very professional don't even speak english and don't take pride in their work. The amount of check out lines are terrible. read more

Mohan, Rosetta and Charlie are the best. They showed me where he get items checked me out quickly and then made sure I left in the secure manner. This Walmart is pretty well run. I mean they do a good job here. The people know where to find items and of course you know the Walmart prices are always great. read more

BEWARE-They stole my grandma's money! Walmart Troy Michigan has THE WORST customer service EVER & the shoppers there CONSTANTLY "Forget" to add half of my grandma's order on her online groceries! I've had to spend my entire break at work on the phone w/ these jerks only to be HUNG UP ON! She PAID for missing items she NEVER RECIEVED! #23 We have proof from the picture the driver took only shows 2 grocery bags & you can SEE half her order is NOT THERE! Should of been a quick refund with apology for her having TO RE ORDER EVERYTHING but INSTEAD they keep you on the phone for near hour before FINALLY transfer you to "review team Dept" and they HANG UP!? HOW IS THIS LEGAL?! WHO HAS MY GRANDMAS ORDER?! THE SHOPPER? THE DRIVER? THIS IS NOT OK!!!! read more

Walmart Supercenter - Half grandma's order was MISSING. NO REFUND & HUNG UP WHEN TRANSFERED TO REVIEW TEAM! - Department Stores Near Me - Troy, Michigan

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I am beyond frustrated with this store. I work off of a privately owned road that unfortunately runs behind this Walmart. The road is clearly marked private not for through traffic however people ignore it. Every day O struggle to get out because all of the Walmart shopper using a this "Private Road" I have even seen delivery trucks for Walmart using it. I cannot even tell you how many accidents that I have almost been in due to this traffic. I know it is Walmart traffic because I have sit on many occasions in my car and watched them go to Walmart. Walmart needs to respect private businesses around them! I am fed up. I have worked here for over 7 years and it is only getting worse. read more

The rudeness and incompetence of the staff goes on and on. K-Mart wasn't perfect, but it was better than this. read more

Even after learning of the dreadful loss of lives at an out of state Walmart, I decided to give their store a try as they sold a product I was interested. They had only one unit available for sale. After the unusual waiting in line experience to purchase my items, I did not notice that I was charged twice for the unit until returning home. Therefore, since the amount wasn't negligible, I returned to this location for a refund. Several people ahead of me waited in the Service line. Sort of in the twilight zone. However, a clerk assigned to something else shared that the Service department was closed - Walmart had no one trained to work there. Next, I asked the cashier for assistance. No. They are not allowed. Next, asked someone with a Walmart associate to speak with the manager. No response from the manager either. Walmart is understaffed in number of employees, their abilities, skills, aptitude and attitudes. Their folks are either extremely frustrated, if they have a conscious. Or, completely disconnected from reality and have completely given up on trying to engage in their roles and provide any customer service. How does this company survive. Thrive? read more

This use to be the best Walmart but not at all anymore. Some of the employees are not very professional and don't take pride in their work. The amount of check out lines are terrible. I don't know what happened to this store (is it management?) One good thing I can say about this store is the curbside pickup is good. But I haven't used it in a while so hopefully it's still good. read more

Man ... I hate Walmart. I especially hate this Walmart. I hate the lighting, I hate how disorganized and messy the product on shelves often is, I hate how it feels dingy (maybe a product of weird lighting), I hate the screeching loud music in the parking lot, I hate how members of the Wal family have often been among the ten wealthiest people in America but so many of their staff require food stamps to live, I hate how instead they use their vast wealth to lobby legislation for unfair business practices and things like aggressive immigration when I see so many Latinx customers spending their hard earned money to enrich people that want to make their lives harder ... On the rare occasion I'm pursuing something I need and this is the only place I can get it, I'm consistently disappointed in almost every aspect, including how often their website says they have what I need but they don't. This is a terrible company that's well documented for treating their employees poorly, limiting opportunity for women and minorities within the company, and ruining the marketplace for small business owner who can't compete with their insanely low prices (often because of buying product from shady foreign manufacturers that likely stay in business by using sweat shops and desperately poor employees). Don't shop here or at any Walmart. They're awful, they're bad for you, they're bad for human rights, they're bad for their employees... Seriously. Avoid Walmart at all costs. You'll be doing society a favor. read more

I refuse to order any kind of delivery from them again. Every time and I mean that when I say it... EVERY TIME I have ordered from them something is missing. I have taken my very busy business elsewhere. I'm done. read more

Absolutely dysfunctional. I've never seen a store that large without a single checkout open. Instead they were relying on purely automated and a line of 20+ people I wasn't about to wait thru. Either they hire some help or fewer people like myself will shop there again. read more

I have to say this Walmart used to be my go-to to buy a big jug of laundry detergent as well as a massive pack of paper towels and toilet paper. And not to mention I used to get their bottled water and a few grocery items. I used to be able to get in and get out pretty quickly before the pandemic. However, since the pandemic hit, this store has gone downhill. The last couple of times I have came into this location, it seemed extra dirty, and the lines have been ridiculous. At one point, I realize that I had been standing in line to pay for my items, then it took for me to shop and get my things and get in line. The last time I was in this store, I will have to admit been a couple of months ago. The line was so ridiculously long and slow that at one point, I was thinking about pushing my cart down an aisle and walking out. I get my laundry Soap and Toilet paper and paper towels from Amazon now, and I realize I am paying more for it, but I don't want to deal with long lines at the store. I do realize it is tough to hire people right now, and everyone is short-staffed. I am not saying I won't ever come back, but I am pretty sure it will be a minute. read more

5 stars? I must have been on a self checkout high, lol. Even though, yes, this Walmart is now a Super Walmart and nice and renovated, I mostly avoid it because it's hard to find things... Probably because I never go here. Had to go today to find some probiotics for a blog thing. Couldn't find them, asked the pharmacist and she told me an aisle to check. Still couldn't find them so she walked me over there, which was nice of her. I used their bathroom tonight as well and it was a little messy, but to be fair it was like 7pm. Overall, an okay Walmart but not one to get super excited about like Past Liz did... read more

This Walmart is always well stocked with items and has fair prices. I usually come for staple items like shampoo, toothpaste, mouth wash and dog food and they even accept coupons! What makes this store even better is that they have a (knock off) dip n dots machine! Haven't tried it yet but how exciting! Overall it's just a large Walmart with a grocery section. What's not to like? read more

Walmart Supercenter - This makes me VERY happy! (Knock off) dip n dots!!!!! - Department Stores Near Me - Troy, Michigan

Walmart Troy, MI, has the WORSE online grocery delivery ever. I've tried giving them the benefit of the doubt. But it seems like EVERY TIME I place an online order for delivery, I never get my groceries. The first time, I ended up having to drive to the store and pick up my groceries. A driver was never called to pick up my order. After receiving an email saying there was a delay. This time, I placed my order. Again, I got an email saying there was a delay. I've chatted with reps, called and spoke with reps, and I've even called and spoke with the team lead over that department. After being told by multiple reps, the order was canceled, and it'll take about 2- 3 hours for the refund. The last rep told me it'll take TWO DAYS!!! No one could tell me why it's taking that long to process a cancelation and get a refund. This is beyond ridiculous. I'm done with Walmart. That entire department needs to be shut down. read more

Walmart Supercenter - The order has not been canceled, and I still don't have a refund - Department Stores Near Me - Troy, Michigan

Nothing like arguing with a Latina door checker this morning over a receipt when I had my hands full of bags and a $1 clearance mini snow shovel, what pathetic shit - yeah I'd really come into your precious store to steal a clearance snow shovel in the middle of May, gtfo read more

Went in there yesterday. Place was a complete pigsty. Items strewn all over the floor in the clothing area, with many items out of stock,. Only 2 of the dozen cash registers open as ALWAYS with long wait there and also long wait at self serve. It is amazing what they make you deal with at this location. Just a terrible experience. read more

The lady at the door accused me of stealing, and would not let me leave unless I gave her my receipt. She did not give it back to me so I no longer have a receipt for my purchase. I tried calling the store to try and get my receipt emailed to me and no one answers on any of the lines. Will never be back. Prices are also higher than most other stores like Meijer for the same products. Trash employees and trash store. Don't go there. read more

Typical Super Walmart with all the products and food staples you would expect to see with the signature value pricing this chain is known for. This store is clean to include the restrooms and appears well run. I shop here only on occasion when I am specifically looking for certain merchandise and on a really rare occasion for food as there are other higher quality/better value stores I go to as my primary source for both of these items. On this particular trip I was looking to price out a portable basketball setup for the grandkids for Xmas and was not disappointed as I found several to choose from all at lower than expected prices based on what I had seen at local sporting goods stores and on line. While there, I also bought some Halloween candy and priced some iPhone accessories for my new Iphone. In general, a good value based store/chain that should have much of what you are looking for relative to products and food staples, especially if it is something you need now and cannot wait for an on line delivery or want the convenience of close proximity if you are in the area. Three stars overall for having the stuff you need at good value but not necessary the quality/selection you can find elsewhere. read more

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Located in a busy large stripmall off a busy main road. A very cramped feeling Walmart. I had to use the return desk, and they are slow and cramped there. Everything just feels very close in the store, and the grocery section seems smaller than most stores. Half the self serve checkouts were broken. Not a fan, not the most fun Walmart to shop in. read more

Self checkout because you already knows how it is whenever you go inside of Walmart. Just plan to be there for 1hr just to get out. Even the self checkout was slow lol but eventually I made it out read more

So disorganized, there were boxes and piles of goods strewn all over the place. I gave up looking for what I had come for and went somewhere else. read more

Called about getting the wrong order. Only Pharmacy answered their phone, but couldn't help me. So I am stuck with someone else's pies, cookies, cobbler and fruit snacks because only Pharmacy answers their phone, definitely no one else at Walmart , I was disconnected seven times waiting for an associate to answer the phone. Is there any way to give negative stars? read more

I am definitely not a fan of Walmart and normally don't shop there and this Walmart is the exact reason why. The only reason I came here is because I was searching for a specific electronic item and the website stated there were 5 left in stock at this particular store. We go through the whole silly maze trying to enter the store, get to electronics and the clerk says that they are out and that the website "didn't work" and he didn't have any in the back. Not exactly rude but was definitely not interested in helping. On to the rest of the store. Dirty, aisles very unkempt. Saw flies in the meat section. Not very much product selection for things like spices or canned goods. I will say that the bakery section had some decent looking items. Cashier and other staff not overly pleasant but not outright rude. I'll stick with Kroger and Meijer. read more

I worked at Walmart at 2018 only for three months and then quit on the spot as a cart attendant. They do not provide any equipment with the cart pushers. Nor that they don't give respect they only come to you when they have a problem with some thing. I had a leg injury by saving a car When a cart was rolling down the hill when it's about to hit it and I stop it with my foot and I had an injury on that foot and they tried to tell me saying that I didn't cause any injury. After I quit they raise up the pay for 15 And they still act like it's a blessing read more

This Walmart was upgraded to a Supercenter with the addition of their grocery a couple of years back. It's the closest to my apartment and most convenient. Usually don't have an issue going in, grabbing what I want, and checking out quickly. I've also used it for their 'ship to store' pick up option, definitely a fan of that. Repeat and recommend. read more

Def beats Meijer, Target, and some others. With Kmart consolidating and a Kroger membership, you can get similar deals. Walmart does have really low prices for many things as many already know. I didn't know this was a supercenter cause they didn't designate it outside with the store logo. But they have all the departments. Pharmacy, Optics, a Subway, Clothing, Grocery, Deli, etc. You name it, they probably have it. It's in a prime location near the Business side of Troy bordering Birmingham, Royal Oak, and Clawson and like many Walmarts open late on weeknights. Good store, staff are helpful, and lines aren't too long. read more

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Don't ask me why my wife and I continue to return to the Troy location as it has become the bottom of the barrel in customer service. Should be ZERO STARS!!! EVERY TIME we come here we get a miserable, mean, a**hole cashier who can't even say hello and scowls the entire time. And management accepts this crap??? I'd shut down my business before I'd subject my customers to such horrendous treatment. Now that they've driven away most of the middle-to-upper middle class people from the surrounding area, they take the rest of us for granted. We've spent $400 plus per month at this store for the past 15 years, but will do so no more. read more

Conveniently located with plenty of parking. This store is typical of most Walmarts, with average customer service, but a good selection of products. The prices are always good, especially on seasonal items which are priced to sell out fast. read more

The worst experience I have ever had at any walmart ever!!! They were not wearing there masks properly brushing there hair while customers were right there eating and drinking right in front of customers. One guy named Carlos who works in the electronics department called the customers mother fuckers. All employees were laughing at the customers in line. When asked can we talk to a manager they said there isn't one in the store but 2 hours after waiting in line a manager just walked up said she was on her break!!! Also walking up with her mask below her nose! This is the worst experience of my life and I hope no one ever goes here to shop ever!! read more

They never have enough cashiers or customer service personnel. Yesterday at 4:30pm there was 2 cashiers only. Even self scan had a long line, I had waited for over 45 minutes to cash out. Even before the pandemic, this was an issue, I don't understand why this keeps happening. I wish there was -5 rating. read more

One star because it was the lowest I can give. Me and 2!!! Other friends used 1 shopping cart to purchase our snacks and cooler for a long road trip and went to self check out which took us 10-15mins to get to the front of the line. Got told by the lady who was working at self check out that it was 20 items or less in the rudest manner possible. We stated we were 3 people and would check out separately after each other. She then stated it was 1 cart and to go to a register still stating it rudely. We moved out of line and counted how many items which it ended up at 22 items total between 3 people. We decided to remove 2 items and go back in line and she never talked to us at all while spending $85. Also this was at 10pm at night 6/29/19 read more

Terrible customer service. I needed help in the supplements department and had to ask three separate times for employee assistance and nobody ever came. Announcements were made in the store yet nothing ever happened. I complained and a manager called me, which was nice of her. But she said she would follow up with some compensation and never did. Pretty sad experience. read more