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Nordstrom Rack

2.8 (98 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

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Charging accessories for your phone
Steven E.

I had no idea this store existed. Pretty happy I found it. Yeah, the place is messy and picked-through, but they have a large selection and a huge shoe department. They aren't very organized, imho. Anytime you have a clearance area, you've appealed to Steven E. Half the building is on clearance today. Omg, I'm taking up residency here! The workers were super accommodating considering the fact that they were incredibly understaffed and the wait was a painstakingly long one. Line from hell. Normally, there's plenty of parking and decent support stores flanking. 09/21

Nordstrom Rack Return police. Dose not match store police !!!
Thair N.

I made a purchase of new booths for my daughter in Dec 2022 at great crossings mall location, and try to return it with two days but it does appear that it was a clearance item that would have been considered final sale during store clearance event. The sales associate should have stamped my receipt and verified that I'm aware it was final sale. This process was not made clear to us so store Manager Marina did apologize for that! She was more than happy to return the item at her store on different time. Trevor helped us to connect with store manger, thanks for helping out on that. " Marina" she give me a detailed explanation on what happen and offer to return the product and promised on improving her process to avoid and confusion in future. I do appreciate her and appreciate her time to explain. Also I want to appreciate the shift manager "Jay" who help me on return. Jay was very helpful and explained the process again with an apology. I appreciate his professionalism and representing the highest level of work Ethic and gave us a very positive reflection on overall. Thank you Trevor, Marina and Jay. They have a lot of great sales that go on throughout the year and they do their best to verbalize final sales, visit this location, you won't be disappointed. Great team and great management

Clothes on the floor and packed on the garment rack.
Christal P.

A disappointing first visit to a Nordstrom Rack in Michigan. This location is small and untidy. It did not feel like a division of Nordstrom. I have been to nicer TJ Maxx and Marshalls stores. The blame probably should not be entirely placed on the sales associates for the disarray of the store. I saw a lot of riffraff when I was there that made me want to leave soon after I arrived. People who leave their toddlers unsupervised to sit on the floor and play with new toys on display, and throw clothes and shoes anywhere other than back on the racks. I saw an underclothed woman trying on outfits on the sales floor rather than going into one of the dressing rooms. This was a surprising sight because Troy is a good city. Not sure where the clientele is coming from. I first started shopping at Nordstrom Rack in Honolulu. The Nordstrom Racks there are spectacular. Very clean, well-organized, and upscale in their appearance. They represent the Nordstrom brand name well. They are also much larger with the store at Ward Village taking up a two story building. Nordstrom Rack Troy is only one story which makes it feel claustrophobic with very little space between garment racks. The sales associates were preoccupied at the cash registers and I only saw one walking the sales floor, but she did not offer assistance to anyone. There are probably good deals to be found if you are willing to rifle the mountain of mess. I did not think the merchandise was as good as the Nordstrom Racks I have shopped at in the past. I still love Nordstrom Rack and plan to check out its other locations in the metro Detroit area. This experience was out of the ordinary. I suspect this store will receive a much needed makeover once corporate gets wind of what is happening here.

Nicole E.

Haven't been here in ages. They have a large variety of Tory Burch, Kate Spade bags and many accessories. Cool stuff. Loads of sunglasses and a nice selection of perfumes too. They carry my favorite Paige and Joe's jeans. Came here mostly looking for some work sweaters, didn't find any that looked suitable. I did find a decent Hugo Boss cream knitted sweater for almost $500.

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7 months ago

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1 year ago

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5 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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Thanks for your thoughts. We appreciate your stopping by, Jen.- Mariah

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7 years ago

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6 years ago

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3 years ago

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Thanks for stopping by and sharing your review! -Tasha

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5 years ago

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4 years ago

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2 years ago

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2 years ago

Horrible customer service. Refused to help find a bigger size because the woman stated "she was trying to go home".

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3 years ago

Slow service. I don't if they are understaffed or just don't care. I waited over 20 minutes in line...

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3 years ago

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4 years ago

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3 years ago

The guy who works at the fitting room is incredibly rude, impolite, and impatient. :/

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2 years ago

Always find good deals here. Staff keeps lines moving so you're not waiting too long.

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6 years ago

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5 years ago

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5 years ago

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2 years ago

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5 years ago

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8 years ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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10 years ago

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7 years ago

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4 years ago

Love the rack.. Everytime i go in i always come out with something cool. I found this really cool blue penguin bucket hat for $10.

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5 years ago

This place is like a high class Walmart! Completely dirty rude staff and and everything is unorganized. Won't be coming back here.

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4 years ago

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8 years ago

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5 years ago

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5 years ago

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8 years ago

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I could tell she just wanted to sit down for a minute but she was so kind and helpful.

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