Macy's Shopping Experience…read more While I did find everything I was looking for, my visit to Macy's turned into a much longer shopping trip than expected. The biggest challenge was the lack of floor assistance--no one was available to help for most of my time there. Toward the end, I did find one helpful associate who set up a dressing room and assisted with items, which I truly appreciated. Another major issue was the clothing tags. Many items weren't labeled correctly, and the hangers didn't match the actual sizes. I had to check inside each garment to confirm sizing, which made the process frustrating and time-consuming. This isn't the Macy's I remember from past shopping experiences. While the quality of the clothing--especially professional wear--is still excellent, the overall shopping experience felt inconvenient and disappointing. Thank you Dawn

I thought I was purchasing this from a store in the United States. It took a long time to get here…read moreand that was the first red flag. Then when I got my order, only 1/2 came in. I did not like it, item felt and looked cheap. When I tried to look up how to return, I realized it would cost me another $9.00 to ship it back. By that time, this shirt wouldn't make it worth to ship back. I just hope the second, more expensive top comes and I like it. Looks like I will be keeping this as a rag.

I had not bought anything at the store for over a year. My account was expired. A very lovely…read morelady made everything clear and simple regarding my purchase of a pair of shoes. Lubna was WONDERFUL. On my next visit, should I buy any thing I will look for her first. She is not very kind. Macys is fortunate to have her on staff. Thank you Lubna at Macys in Somerset Mall!

Macy's stores vary by location. This particular store has seen a lot of improvements in cleanliness…read moreand orderliness in the past couple of years. I came in looking for a specific winter coat style/color. They have lots on sale - most discounted 50% with some even more. I found 5 different makes of the coat I was in search of. After trying them on, it came down to two. Due to people moving things around and signs not always correct, I looked for a price checking machine. They used to have them throughout the store (I hope they add them back!) but I could not find any in the usual spots so I asked a worker. Instead of telling me where one was, she took me to the empty register and scanned both coats. Both were on an excellent sale so I wanted to try them on again for a direct comparison. When I decided, Olivia helped me at the register. She was quick and helpful. I love my new coat - and thanks to Punxsutawney Phil, I'll have about 6 more weeks to enjoy it.

Soft and comfy UGGS bucket hat ! Yes, tried on puppy…read more I would def recommend. I absolutely love it

I went to this location and there was no valet or front door associate at the valet entrance to…read morehelp me or provide a cart to return a very large package to the customer service desk. Additionally, the handicap access was broken and there was no way to hold the door as I struggled. Nevertheless, I made my way up to the third floor in distress and was greeted by an associate who said "Oh, dear, you should've called for us to help." Ma'am, with what phone and to whom? At any rate, I attempt to make my return with receipt and asked for the original amount to be placed on a different card. Despite having the receipt; they insisted that they couldn't and expected me to either take a $700 store credit or take the oversized item back to my car without assistance. I did them a favor and let them credit the $700 back to the original payment method and not make a sale/transaction of equal amount. It makes me no difference--if they want to operate like the other department stores who have since fallen by the wayside; then Nordstrom will, too, meet the same demise. I will not be shopping the Troy location in the future. I'd much rather go to Novi where the staff is more reasonable and the policies don't impact customer service.

We were hungry...didn't have reservations, Yet had a taste for PF Changs. It had been a while…read more The 45 min wait was worth it. I was willing ( didn't want to) sit at the bar. Happily we were seated at a comfortable booth. Our waiter was friendly and gave great recommendations. We even talked about tge great sales occurring that day The food did not disappoint at all actually writing this review, makes me want to hurry back Side note: even waitstaff not serving us smiled and greeted us Can't remember all we ate...going back will give more details

An upperend shopping mall, on either side of a main road connected by a skywalk…read more Parking garages on both sides. Clean, bright. It has a weird vibe. Like it is upper end, but dying, and like there is a sprinkling of people who are, for lack of a better term, ghetto. Just feels a little off. Lots of high end mall store choices, though.

This is probably the best Target I've been in. Huge selection of items, really clean store, and…read moregreat staff! Most of the time we stop in here if we're out at some stores or coming out of the gym for some quick grocery items. Their grocery department is quite vast in comparison to other Targets.

Drita (cashier) was so kind and quick!! Sweetest person and loved chatting with her at checkout!read more

We stopped by this Walmart since it was close to our hotel to pick up a few groceries for the…read moreweekend, and it turned out to be a really easy and convenient stop. The location was simple to get in and out of, with plenty of parking available, which made things stress-free right from the start. Inside, the store was well organized, making it easy to find everything we needed without wandering around too much. We were able to grab all our items quickly and efficiently with no issues at all. Customer service was smooth and uneventful (in a good way) everything just flowed. Checkout was just as seamless. The lines weren't long, and we didn't have to wait much at all, so we were in and out pretty quickly. This was a quick, hassle-free shopping experience, exactly what you want when you're on the go.

I worked here as a second overnight job, and unfortunately my experience was disappointing due to a…read morelack of professionalism and effective leadership on the overnight shift. Training and communication were inconsistent from the very beginning. On my first night, I was trained by an employee who was terminated by my second night. As a new hire, I assumed the way I was trained was correct, especially since no member of leadership ever corrected my work or provided feedback afterward. I worked overnight stocking and continued doing the job the way I was trained for nearly three months. During that time, I was never written up, never tardy, and never received any form of disciplinary action or coaching. No manager ever pulled me aside to discuss expectations or performance concerns. The overnight work environment itself also lacked professionalism. Some employees who remained employed regularly displayed behavior that was immature and unprofessional, which made the atmosphere uncomfortable at times and reflected a lack of accountability from leadership. Almost three months in, I started hearing rumors from coworkers that the overnight manager, Calvin, was not satisfied with my performance. Because I knew him outside of work, I chose to speak with him directly and asked how I was doing. He told me I was doing fine and had nothing to worry about. Based on that conversation, I trusted his word and decided not to go to the People's Office (HR), even though I had considered it due to the mixed messages. A day or two later, shortly after midnight, I received a text message from Calvin stating that I was being let go and that it "wasn't personal, just business." This was surprising and discouraging, especially after being told directly that my performance was fine. Being terminated via text message, without prior warning, documentation, or an opportunity to improve, felt unprofessional. With better leadership, this situation could have been avoided. Clear expectations, proper training, honest feedback, and a performance improvement plan would have helped set employees up for success. Unfortunately, the overnight shift lacked structure, transparency, and strong leadership, which made this a negative experience overall.

The store was clean and well stocked. Very friendly and helpful staff. I don't know whats changed…read morehowever I can't wait to come back.

today I have very bad experience with home good the one in John r and 14 mile Troy .bought a salt…read moreshaker that was included in the price and I didn't know it came as a set. They sold it to me as is. When I wanted to return it, they wouldn't let me and asked me where is the other piece and the manager was very mean and the way she talked to me was as if I was a thief. The manager accused me of returning an incomplete item and that I put the price on it. I asked her to check with the cameras that I wasn't lying. This is the first time something like this has happened to me and I didn't like the way the manager dealt with me, she was very mean.

Wonderful store! Came to buy some perfume and of course browse! Lots of designer brands and I…read morediscovered a new perfume! Wonderful staff and fantastic service by Faye and Jenny in the perfume department!

Neiman Marcus at the Troy location has the most arrogant, ridiculous and terrible customer service…read more This is my first time shopping at this store because I need a last minute foundation. First of all when you walk in, there is no one working. I can totally understand why now. When you walk in, no one will greet you or ask what they can help because they are too busy chatting with each other. After some struggles, I purchased a foundation that was not the one I wanted originally and the sales told me that I can return it if the color was not matched in 30 days which was clearly stated on my receipt Then, I decided to not want that foundation because of the color mismatch and I had an allergic reaction from the color match in store I sent it in the mail to that store and I waited for 2 weeks for their reponse. They basically ignored me until I call them 2 weeks later to ask about my status of the return. All I got after that was "honey it takes at least a month." so I waited. The next day they called me back and accused me of using a lot of the foundation and how they could not return an used item when I didn't even open it. She said they had a way to check it but the foundation bottle is colored, not transparent. I tried to explain to her about how I didn't want this to begin with and she pressured me to buy it and I had a serious allergic reaction from it. She basically said there was nothing I could do and we couldn't return. I said can I talk to your manager and she said yes she will call me back the next day. Not only they didn't call me back, but they just automatically shipped me back the defect foundation and called it a day I will say I am very disappointed about this kind of inconsiderate customer service from a well-known high ended department store. Please save your piece of mind, DO NOT EVER GO THERE!

This is my go-to place for work clothes! Recently, I've gained a little bit of weight and have been…read morepretty upset that I grew out of the old shirts I used to wear, but I came here looking for new clothes. I picked a few items and, after a great deal of time spent debating, decided I couldn't wear any of them (too small, too thin, etc). Cassie, who was taking items off the dressing room rack, engaged me in cheerful conversation about why I didn't like any of those items. After a few minutes of looking around, Cassie walked up with a style of shirt she had personally purchased from there and recommended it to me. It was the perfect size and fit! Thank you to Cassie for making me feel better about myself, and for being energetic enough at 9 at night to talk to customers. I did the self-checkout option--a huge help--and a woman named Dorothy was walking around. She took the metallic tags off my clothes and collected my hangers, and engaged me in similar pleasant conversation. Thank you!! Love the Kohl's staff and their general support.

A store for old grannies with terrible customer service, specifically the very rude elderly blonde…read morelady working up front in returns!

While out doing my Christmas shopping, I stopped into Saks Fifth Avenue--my longtime go-to for…read moregifts--and once again had an exceptional experience. The staff is always friendly, welcoming, and willing to go above and beyond. I typically work with two regular sales associates, depending on who is available when I come in, and both consistently provide outstanding service. They truly take the time to help you decide what works best, whether it's comparing sizes or selecting the right style. Whatever you need, they will go out of their way to find it. During the holidays, they also offer beautiful gift wrapping upon request, which is such a thoughtful touch. I highly recommend Saks Fifth Avenue. No matter who assists you, you can count on professional, attentive service. I also love the wide range of brands they carry, which makes it easy to find something suitable for any budget or style preference. A consistently excellent shopping experience!

Men & women shoes are a complete unorganized mess, lots of mismatched boxes and shoes, from this…read moreyear alone on 3 separate occasions I've had 45s in a 46 box shipped to me, a 37 with a 39 tag on it & my favorite a 39 mismatched with a 41 and a 41 box.......every single time I missed out on a pair of shoes bc they couldn't locate the correct ones I thought I paid for, sales associates are defiantly the ones to blame. They are all so greedy in lalaland, I'm surprised Saks hasn't shut down with all the wild inside fraud that is clearly right infront of managements eyes, sorry I had to be extremely mean to the managers that "helped" me, was genuinely waiting for them to call security on me bc of how loud & aggressive I became...Upon the last situation Norma was able to accommodate me on an unplanned resolution, the resolution wasn't good enough bc I didn't get the original shoes I wanted but I walked out better than when I walked in, 4.5 stars for Norma. Not 5 bc I felt like I had to beg, sad. Defiantly train better in organizing; wouldn't even want to imagine what inventory day looks like in this place. Wouldn't consider this place a luxury shopping experience at all