I like this Kohl's. It's well staffed and easy to navigate through the store. There's a Sephora inside and an Amazon return area which makes it pretty convenient to do all your shopping at one place. With self pick up it's easy when your order gets delivered to the store. I usually don't have an issue finding what I'm looking for and it seems they update their merchandise frequently. It seems within a day or two I'll come back to pick up an order and there's already new displays. I have found some great deals on the clearance rack. My latest find was a lace white dress for $7. The app is worth downloading. It keeps all your information in one place: Kohl's cash, coupons, Kohl's card if you have one. Plus you can check the merchandise on the app and it'll tell you what stores have what you're looking for in stock. You can also have it shipped to the store for free. read more

They had a nice selection of kitchen ware which was a plus. I was trying to find some stainless steel stuff, that section was a bit limited. They had ok prices. The workers here were very helpful when it came to customer service. I would come back here again read more

Like the way I drove here to find something for my uncles funeral just to be inconvenienced by not being able to use my kohls card is insane I'm canceling my credit card and I'll never be back like this is super unacceptable and it's a statewide issue get it together losers read more

Kohl's - Horrible like JUST CLOSE BRO - Department Stores Near Me - TROY, Michigan

It's been so great to have Kohl's as a drop off for amazon returns. It's quick and easy, can't beat that. Always get a coupon for 25% off your total purchase for a week. Found some great gifts for the family over the Christmas holiday. The lines can get long but they usually move pretty quickly. The lines for returns are bad today. They moved the amazon line was moved to the back, it used to be by the entrance by DSW. It's all good l. read more

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Cleaner than Somerset mall and most local sites. Sad that this is the standard but hey gotta give credit where credit is due. read more

Kohl's - Department Stores Near Me - TROY, Michigan

This Kohl's is decently organized but items seem to be out of stock in the store fairly frequently and the staff is quite uninformed on common Kohl's knowledge. We've shopped here a few times for various clothing items and smaller sizes for shirts and pants are frequently out of stock for some reason. Our most recent encounter were jeans for myself. Most of the pairs of khaki jeans were large to incredibly large sizes. There weren't any slim or average sizes. In our same trip, we were purchasing myself a new pair of dress shoes. I found a pair I liked for $50 and waited in line to purchase them. When the cashier rung them up, they were priced at over $100. I stated that that was not correct and the electronic tag on the shoes in the aisle stated that they were $50. As she was still denying it, my fiance went back to the aisle and took a picture of the tag with the shoe visible and showed it to her. A manager was called over and she stated that the tag was incorrect but would honor it anyways. All in all, that wasn't really my issue, I was trusting that the price I read was correct and made my decision based off of that. I'd rather not have to guess at what the price is going to be when I go up to the counter. read more

Regular kohls nothing exciting to mention the staff didn't look happy so thats one thing and the whole had a unhappy vibe, i wont specially go tonthis kohls until i m In the area for something else read more

An Amazon return only, this time. Do not get in regular service return line for Amazon. A small sign lets you know Amazon returns are buried in the very back of the store. However there was no line and I encountered fast, friendly service. read more

I will give 2 reviews. 5 star for the sales associate on the floor that tried to help me find the pants that I needed to exchange for size. An one or zero for customer service. Not only did I wait in line to hear an employee discuss her troubling schedule in the Amazon department since she can't lift more than 10 pounds, I got to watch another customer service employee take her time before calling the next customer. Since you can't try on clothes at the store, I mistakenly bought petite short and I need a regular short. I needed to make an exchange for size. Same price, same brand,same color, just not petite. I couldn't do it because it's not exactly the same. With Kohl's cash and birthday rewards, I would lose all that if returned. I think since you can't try on clothes, some consideration should be made for size exchange. I also think they should open a fitting room like other stores. I bought the next size up and still too short. I guess I will return and leave my Kohl's cash and birthday rewards behind. read more

This is one of the messiest Kohl's I have been to. It was completely overwhelming when I tried to shop and look for items. Not only was it extremely messy, there didn't seem to be very many employees on the floor to help out. Every department I went into seemed messier or just as messy as the next. There were no employees there to organize or make the sections look better. I could hardly find anything I was looking for! This was so disappointing! The only good part about my trip here was my cashier. She was friendly and very talkative. She almost made me forget about my overwhelming trip to this store. I truly hope this stop gets their act together because I do not know if I will be back anytime soon! read more

The store overall is clean and well stocked but the customer service was not there. Was not greeted upon entering the store, no one to come by and assist if you needed help with anything. They need to hire new people, the ones who actually put their customers first and engage well with. The two ladies that were at the registers today (08/13/22 @11:12am), a Latina (younger in 30's) and black female (she's older mature looking) both work having an ugly attitude. If you don't like your job, quit ‍ if you cannot go into work having the best attitude and customer service, why are you working retail? And honestly, I'm just standing there trying to process why this black lady was giving me an attitude and being so slow in checking me out at the register. Talking to her coworker and talking to people lined up behind me. What is that? RUDE. Like just hurry up and finish so I can go. Paying for my stuff shouldn't take 5mins bruh. read more

I was looking for men's socks and found a pair or two that I liked for my brother. There was a sign that said buy one get 1/2 off. They were prominently displayed all over that area but when I went to check out they were not buy one get 1/2 off. When I inquired about it they removed the sign and said this is not for sale. What they should have done was give me the sale price instead of just removing the sign and saying sorry. I won't shop at this sorry Kohl's again. No customer service here. read more

They never seem to have enough staff working; need to wait in line for a very long time

Today was the first time in as long as I can remember that I've set down my items and walked out of a store. The store was busy, one line was open, and in 15 minutes the one cashier couldn't move one customer through. The customer she was working with had an issue and instead of calling a manager or asking any of the 7-10 other employees around her a line of 25-30 people eventually gathered. I wish I could say this was an isolated incident but some version of this happens every time I go to this store- tonight it was comically bad though. I'd avoid this store if you've got anywhere to be afterward read more

I went to the return section to return a pair of clearance pants and the woman working there didn't greet me, didn't talk to me at all, and didn't look at me once. She continuously just kept talking to the woman she was working next to about their shift ending and whatnot. Also, they didn't give me what I paid for to exchange what I needed exchanged. They gave me the sale price (which was like $8). Won't be back. I'll just online shop if I need something. read more

Went for an amazon return and was given a coupon for 25% off so I decided to buy something for the first time from Kohl's. The experience was underwhelming. I had to ask an employee to pull her facemask back over her mouth and nose. Confusing checkout where two people had no customers but both were too busy to help me or even greet me. Needless to say I won't be back. read more

Your typical Kohl's. Easy to find stuff, employees were helpful. The lines weren't too long so that was good too. Kohl's always does amazing deals ... I went there today because I had a $5 "Yes2You" certificate that they emailed me. I also had a 15% off coupon, also emailed (so signup for their email list!). I bought a $15 random kitchen gadget (some sort of garlic chopper that looked interesting), it was on sale for $11 or so, then after the $5 and the other 15% off my total was about $5.50. The Coolidge Kohl's is a bit closer to me than this one, but I was in the area doing other errands; I would come back again if in the area. read more

You HAVE to love a store that has so many sales you never pay full price for anything. Woohoo! Overall, I've always had good experiences with customer service, I can usually find what I'm looking for, and checkout doesn't take too long (even when there's long lines around the holidays). Not much more you can ask for, right? read more

Kohl's - Department Stores Near Me - TROY, Michigan

They always have great sales and deals and I own a lot of clothes from Kohl's. The lines, even during the Holiday move fast, and it's easy to find a staff member for help. Another thing I quite like is their very flexible and easy return policy.. I've never had a hassle for an exchange, even with no receipt on damaged or defective clothing. read more

Typical kohls but with extra style! As is tradition someone in my party always forgets and item when we take a trip, usually it is as simple as finding a Walgreens, sadly however in this case we needed socks. I spotted this Kohl's the previous day on the highway and took a early morning trip. Everything was smooth from parking, to locating items in question, pricing, clean open aisles and friendly yet non intrusive staff. I wish this Kohls was in my neck of the woods as I would definitely be a repeat customer. read more

This Kohl's (compared to others in the Metro Detroit area) is pretty great. The discounted finds are always plentiful and lines move quick. The store isn't always a pigsty, like many departments stores during the weekends and holiday season. I can always find something I don't necessarily need but now want when I stop in. TIP: Go during the early week when the discount racks are fresh and not crowded. read more

I ran in really quick to do a return and the woman working the return counter, Becky, was amazing. She was polite, professional, quick, and had such a pleasant personality. I wish more people in customer service were like her. read more

I just have one question: Kolh's, where have you been all my life? I'm a huge fan of TJ Maxx and Marshalls...well, I WAS. Today I discovered something amazing, a truly impressive and wonderful creation called Kohl's. And just around the holiday season too. Is this the universe's way of saying "Thank you for all the great Yelp reviews, here's a place with crazy discounts on awesome stuff"? I'd like to think so. The first thing I noticed at K was the electronic price tags. They are about the size of 5 inch GPS' that display the price and discount of an item. How cool is that?? And it saves paper too. Everything in the store was 50-65% off. I was going to Micheal's to buy some picture frames, but I decided to wait and stop here first. Their frame selection is unparalleled! about 3x the amount of frames as Micheal's, at 50% of the regular price. I was in heaven. They had other cool stuff too, but I'm the kind of guy that knows what he wants and only gets that, so I didnt bother looking around too much. The place was packed (I guess people knew about this gem before I did). I'd definitely come back here to see what else I can scrounge up. After we checked out, me and my girlfriend ended up saving a total of $350+!!! No. Way. PLUS for every $50 you spend this time of year, you get $10 Kohl's cash to use in the store. So she got $30 and I got nothing (that's the way it is fellas). Kohl's, you go girl. read more

Big clean store has a very large selection of everything I found everything that I was looking for plus some stuff I wasnt looking for lol. My trip to this store was almost perfect but then I had to wait in line for almost 30 mintues, if I did not need the supplies for my daughter for school I would have put everything back and said forget it but I couldn't because my little girl needed all of her supplies so I was stuck in line wasting away my life, thanks Kohl's. read more

Both website and store are "customer-friendly". Kohls has great prices and friendly staff. The store is laid out well and it is easy to find what you are looking for. Returns are accepted in a friendly manner. I am impressed with the large range of items that are available. Anyone looking for a reasonably priced department store with staff who care give KOHLS a try read more

I usually enjoy walking around the entire store here. On a recent trip when I approached a floor associate and asked her if she could help me find something, she mumbled something unintelligible and walked away. In a time where there are SO many shopping opportunities available perhaps Kohls could remind their floor people that shoppers are responsible for their jobs. I cut my trip way short, I just don't need this kind of attitude. read more

I stood in line for 47 minutes to buy on stupid thing on sale. Was it worth it? No! My time is my most valued asset. Why are there only 3 registers open???!! read more

It's a typical Kohl's store, if you have ever been in one. I like it for the many clearance racks that are available and the typical 15% to 30% off additional discounts you can often get. Selections are typically pretty good for the non clearance items and hit and miss for clearances. read more

This is our preferred place for shopping dresses. Their return policies are great. Once I was able to return an item without the bill. Pretty good service and a wide range of collections at good prices. read more

Over priced cluster f@#*. Employees I talked to trying to find items barely speak english and don't work in the departments there walking around in and don't know how to find the people that do. Always knew there was a reason I avodied this store chain. read more

I don't know what type of magic it is, but this Kohl's is always the one that has my Converse shoe size. It's truly magical. Also, thanks to the kind worker in the shoe department: not sure if you had a hassle when the the only shoe in that design in my size was the display shoe, but I really appreciate that you were really quick in obtaining the other and putting them into a box for me. Thanks! read more

Horrible customer service skills. I had to wait 15 min to speak to a manager. The manager was called 3 times until she finally decided to come to the register. Angela the so called manager came out with an attitude. I couldn't even believe that she was a manager. She looked very unprofessional. Of course she wasn't any help and pushed me off to call customer service. She clearly saw I was upset but didn't care. I headed towards the door and left the stuff I was gonna purchase behind. She said wait and asked me if I was still purchasing my stuff. She saw it was a big purchase and I said no! She gave me a dirty look and sarcastically told me to have a good day. read more

In my experience Kohl's sells clothing that is just about disposable. Especially their shirts. Material so thin there's will be holes in it with one wearing. At times the quality is so bad you don't even have to wear the clothes for there to be holes, tears and split seams. They way OVER price their clothing and then always have "sales". They're getting more and more ridiculous with Kohl's cash and Rewards and returns and your actual cash back. Ever since my daughter got a Kohls card I no longer receive their coupons in the mail. When I mentioned this to an associate she said that I can get the coupons online. Well they are not the same coupons or for the values and some are only good online. This is the thanks one gets for being a loyal customer for quite awhile?! This particular store is usually pretty messy and in disarray. The thing that made me write a review this time was the unpleasant treatment from the customer service desk I had experienced and the fact the their quality and the items they carry have gotten even worse. It has made it so I am not sure I will ever return. You can throw all the Kohl's cash and rewards and "lower prices" all you want I'm tired of buying stuff only to have to return it or have wasted my money. Have about had it with this chain. read more

Wow, Karen at the service desk had quite an attitude. We buy the Kohl's Care books as birthday cards and I bought too many. First she told me I couldn't return them because they were Kohl's Cares and I told her no where on my receipt it stated that, which obviously wasn't true since I was able to return them. The entire transaction she was trying to make me feel bad for returning them, trying to guilt me into keeping them. Then for some reason my receipt wouldn't scan correctly (apparently a small part of the bar code rubbed off even though I just got these 3 days ago), so she decided she was going to run it through as being returned without a receipt even though she was holding my actual receipt in her hand and would give me a merchandise credit. That's when I asked for a manager because I refused to accept a merchandise credit since I had the ACTUAL RECEIPT! This was far from a hassle-free return. I'm so happy this isn't my regular Kohl's near my house because I probably wouldn't be shopping there anymore. Too bad this one employee ruined my entire store experience. read more