It's to bad you can't give negative stars. Ned the manager essentially told me I'm the scum of the earth. I had an issue that Walmart caused when I went to get a moneygram. They provided me the wrong item and when I asked them to fix it the service level went into the toilet, to put it mildly. I wasn't expecting 5 star catering to my needs I was expecting basic human interaction, I waited 45 min at customer service only to be directed to call someone else who told me to call someone else who told me to call the Walmart in Maryland. This is why people of Walmart is a thing...it's why you barely need a grade education to work there and the mindless lemmings that run these places are ruining customer service daily for the thousands of people that frequent retail businesses! read more

Without a doubt, this is the most ghetto Walmart in all the land. It's 8:20am, been here since 6:45 to get an oil change. Shopped for over an hour, came back, truck is done and no one is working the cash register. Mind you, automotive opens at 7:00am. No cash drawer, no sense and customer service is non-existent. I can't wait till $15.00 per hour is implemented and they realize why they are out of a job. All general labor is moving towards automation so customers deal with a computer with no customer service skills. It's no different than coming here dealing with these moody, insincere, disinterested folks that come here solely out of necessity and not with any real intent on doing a good job! It's attitudes like this is why automation and no customers service will be provides in 2021. They have closed over 30 checkout counters and 4 people run about 50 checkout lanes. Do the math. They are saving tons of money on not dealing with these type of people representing their store. They are taking a chance on the customers being there own workers and passing on little savings for the DYI it will take to ship at Walmart in 2021. The preparation has begun, watch how life changes for this industry type of laborer. I hope they get ready and attend some sort of school for a trade because clearly, Walmart, common sense and customer service isn't it! read more

Walmart Supercenter - Grocery Near Me - Ocoee, Florida

Service is always poor, Never anyone around when you need help, and there are never enough cashiers open for a store that does as much business as Walmart. Also the people you have cooking food in the deli have no idea what they are doing. Fried chicken should be juicy and tender. Not charred all the way to the bone. Oh, and how about investing in more shopping baskets? Not everyone needs or wants to push a big cart. read more

I went to Walmart on a Friday night with a friend of mine. She needed to try on a garment and we were told that the dressing rooms close at 10 pm. Now, they are open 24 hrs and sell clothing. Do you think it's right for them to close the dressing rooms? I felt like it was a way for the company to save money and not have to pay an employee to monitor the dressing rooms. read more

Walmart Supercenter - Closed dressing room at a 24 hrs Walmart at 10 pm. - Grocery Near Me - Ocoee, Florida

What can I say? This is a Supercenter so it is one stop shopping with reasonable prices. However, you get what you pay for...sometimes I would like to be able to ask for a product and be able to get someone to help you or more and faster cashiers. I asked 5 people for a product including a manager..none of them moved from their spot and everyone said they had no idea. Guess what a customer overheard me and told me where it was? So what keeps me going back...low prices and one stop shopping. They have an edge on that market! read more

First time ever coming to Walmart to oil change. Might be the last as well. I got here at 942am- it is now 11:28 and they're just working on my car, when they had said I'd be out within an hour. 4 guys on the clock. Can't even say "working". 1 is working his butt off(Jamar), the other one on the phone and one sitting on a cooler just looking at everyone else. The one who has a lighter gray button down shirt and glasses, sure knows what he's doing, he's all over the place. The manager sitting on the computer instead of getting his hands dirty with the guys to pump the cars out. Very very bad productivity from the crew overall except for that one guy! read more

The worst pickup experience, the app will tell you something and is the complete opposite at the store. The team that is outside at "the shadiest pickup location ever" (leave it to Walmart to select the dark alley for that) could care less they sent me inside the store and then I was sent back to the pickup area outside. In the meantime someone marked my order as picked up so I got the email thanking me for picking up while at that point I am 40 minutes away from having the product because is how long it took for all the bozos to figure out who messed what. Employees here could care less and I was told so, I mentioned that this was a bad experience and the employee told me "imagine working here, I know" then to another person I said here no one cares about anything to what he responded "yeah pickup here is always a mess" Anyways the slogan should be just "Save Money" as the rest they don't even believe it. read more

Oh Wal Mart.... you are such a mix of good and bad. I have been shopping here for a while now and can say that I have had some good experiences here and some bad. The staff is brain dead and the customers are colorful to watch.... but when I want to make one stop for things, I will come here. The store is okay. Sometimes clean and sometimes not. I think I go here only because I know were everything is at this point. Food is food and the produce and meats are okay. The staff have no personality. Everytime I need to speak to anyone about anything, they have no expression and just respond like the overworked employees they are. The ONLY time I ever got someone to smile and interact was when I brought my car in for tires. Here is an example of what type of employees they have... one day while shopping they had a training going on. There was a large group of employees and at the end of their talk, the manager tried to get them all to give a Wal Mart Cheer to rally support and excitement... The manager said his line and the workers half heartily repeated it... it was pitiful! They wanted nothing with cheering to this manager or this company. I have learned to only shop early in the morning before the rest of the world gets up. The challenge with that is they only have a few cash lanes open so you still have to wait on lines. There are always long lines here and they never have enough lanes open. They even have a person with a big arrow directing customers to the next "best" line for the least amount of wait... I guess... but so far, this service stinks. They always direct me to a line that is twice as long as any other and/or with a cashier who is brain dead. I have learned to ignore the lady with the arrow and pick my own line with a cashier I know is fast. Any other time of the day, there are always long lines and a wait to check out. In my opinion, every Wal Mart has a base of customers. It depends on the location and the local customers who shop there. For instance, the ones near Disney are very tourist heavy and have many of them who know no place else to shop. This Wal Mart is more local and with out getting technical, if full of crazy locals... ugh. I have been to better, cleaner, friendlier Wal Marts but this is the one near my house so I deal with it. Enjoy at your own risk. read more

It's Walmart... I go to get what I need and try to get out but it always sucks me in ... I gave it 3 stars due to the poor conditions of the bathrooms Everytime we go read more

Highly disappointed in grocery pickup. I've tried their service about 8-10 times now, so I've given it a fair chance. There's been twice that items are missing from my order and I had to go back into the store, inside, and wait at customer service to prove that I had already purchased the items at grocery pick up. Every time I arrive at grocery pick up, it's at least a 15 minute wait. The longest I've waited is 35 minutes. No matter when I go, there is always a wait. This service is supposed to be a time saver, but so far, I find that I can go inside and shop much faster than the employees bring out groceries. This morning I got a notification at 7:30 AM that my groceries were ready for pick up. I arrived at 7:35 AM. Although I was the first car there, when the employee finally walked out at 7:55 AM, he serviced the other cars first. After waiting almost 30 minutes, I finally got my groceries. Displeased with the service I have received in the many times I have tried Walmart grocery pick up, I decided to call the store when I left and asked to speak with a manager about these issues. I have waited over THIRTY MINUTES for a manager to pick up the phone. When I hung up and called back, an employee told me that they have been trying and trying to contact a manager or assistant manager and nobody simply is responding. Over an hour of my time wasted with Walmart this morning with no resolve. I highly do not recommend Walmart, nor there grocery pick up service. read more

Terrible customer service. No one answers phone. Ever. Online orders promise certain pick up time, but have waited 1-3 hours as "workers" say soon. read more

If I could give this Walmart than one star I would. We commonly refer to this Walmart as the white trash Walmart. There are usually bums sitting on the concrete outside smoking and just hanging out. The parking lot is full of trash, and the inside is very disorganized and unkempt also. Don't expect any customer service at this place. I waited over 10 minutes outside the dressing rooms waiting for someone to unlock one of the rooms for me to try on some clothes. A woman named Annie was hanging up clothes and assured me that someone was coming but never did anything to help me. When a woman named Jackie showed up who was supposed to have the keys, she informed me that she did not and I would have to wait for another customer to be done with a room. The only other customer in a dressing room was an elderly woman who had been in there the whole time I was waiting. When I looked back over at Annie, she told me that the lady was there who had the keys and walked over to Jackie and asked her to open a door. Jackie angrily said to her "I don't have the keys!" This is when I left. This is such a prime location for a Walmart it's a disappointment that this place is constantly performing subpar. I will happily drive 15 minutes to target in the future to make my purchases. There is no discount worth standing around and being ignored for. read more

Don't not get grocery pick up! SO SLOW NO ORGANIZATION, called pick up number when I arrived, no one answered, no one can be bothered to come up and ask you your order name etc you have to get out to track them down, a lot of them NO masks, waited 45 mins, FOR NOTHING and left because for 10 mins all associates went inside and no one came to help over 10 plus cars, SHOP ELSEWHERE. read more

I love Walmart because it is cheap enough to be worth sacrificing in other areas. I have never had a really negative experience at this location before. But today I was stuck in line at the register behind a woman who was trying to use some kind of Walmart Pay app on her iPhone. After 15 minutes, I got sick of waiting, and decided to leave without making my purchase. The fact that the app has problems was not the fault of the store. Nevertheless, there really is no excuse for holding up an entire line of customers for that long. Open up another register or send the lady to customer service so that you can check out the rest of the customers while her issue is resolved. read more

Took my car for an oil change. Once my oil change was done ,the idiot's park my car under a tree with my front windows down while it was pouring. Seats are soaking wet. All the worker can say is sorry but its policy not to touch the windows. Then page me once my car is done to get it if its raining The manager was no better.Did not care what had happen.They can face lift Walmart all they want but if the customer service sucks that won't make a difference. read more

Long story short for the auto center: I was third in line at opening and there are 4 open bays. Its been an hour and counting as I write this.... All I need is a tire patched...... read more

I have yet to see a cleaner Walmart (at least in Chicago!). It was pretty easy navigating through this store. Usually I find myself walking around stuff left on the floor, but this store didn't have any of that. And when I ask for help in locating something, the lady stopped what she was doing and walked me to the aisle that had what I was looking for. I am definitely impressed with this place. Checkout was a breeze and came with a friendly hello and a smile. read more

The Walmart pick up service has really starting to let the customer down, placed order received text that order ready for pick up. Rep come out 30 minutes later and have the wrong name and grocery, the concept usually works pretty good but today they must have the "X" team it definitely not the A, B, or even "L" team the worst must work Sunday. I have been telling my friends to use this program but after today I doubt I will not use it again, I could have gone in the store and fought the crowds and be through in 10 minutes. AFTER ALL THAT TEY DIDN'T HAVE HALF MY ORDER DEFEATING THE WHOLE PURPOSE. read more

Please beware- taking your vehicle to the auto center! I went in for an oil change and a tire rotation/balance and left two hours later with a deep scratch on my drivers side door (metal showing). The auto manager was so negligent I was told with the services I had there was no way they could have made the damage- I was told this before the auto manager even looked at my vehicle. I had to ask him to please look at my vehicle before coming to a conclusion.....their management is beyond horrible. If they had any sense they would have seen in their system that I have been a customer of their auto center services for years, that they may want to hear out a repeat customer. They obviously do not care about customer service. I guess shame on me for taking my vehicle there....I can only hope their corporate office will be more helpful. read more

Walmart Supercenter - Grocery Near Me - Ocoee, Florida

I'm not a fan of Walmart but the staff here surprisingly acknowledges you. My boyfriend and I walked in to grab a couple of items and we were greeted. The cashier was super friendly and we were asked if we needed help finding anything. Prices are obviously cheap but the cleanliness of the store is border line. Just don't come here at night time it's kind of scary and there is register open for the most part. read more

Warning: Walmart sells dog treats that are made in China. I couldn't find one dog treat that was made in America from this location. I bought a bag of dental treats that had metal shaving all over them. I contacted the company and they told me it was salt. Silver metallic pieces are clearly not salt. Thousands of dogs have gotten sick or died from pet products from China. We are better off making our own... read more

Not only is this store full of rude employees but the severe shortage in cashiers is ridiculous. Every single cashier has RBF now some of them sit while checking customers out which makes check out time extremely long. Maybe put these people to do something else. read more

Absolute Worst auto service center ever! Just found out the Ocoee Walmart installed 2 different size tires on my car. Went in a couple of months ago and had new front tires installed. I don't usually go to Walmart for auto care but it was an emergency. Car drove a little off but we were moving to a new house and too stressed to really notice. Went to my regular mechanic yesterday and he informed me what Walmart had done. Seriously?! How incompetent can they be? Not only will I never go there again, I will make sure to tell everyone what they did! read more

If I could leave no stars I would this place is filthy, employees are rude sit out front of store on breaks cursing. They won't walk you to an item if you ask where it is just they will just say it over there. Wrong sizes on hangers so you end up buying the wrong size then they give you a hard time about the even exchange. Over all review negative 5 stars. I live in Ocoee and I will drive to Target in winter garden before I give one red cent to this trashy store!!!!!!!!!! read more

This place was really rough from a customer service perspective. In my experience they rarely have enough registers open and in particular their customer service desk is less than helpful. It took me over an hour to return just a few items that were purchased online. I don't know if this is a walmart thing or just this store, but whatever it is, it's horrible. I'll share my recent experience that was terrible and you can decide. I was trying to return items (with an online return receipt) and they were having trouble returning it in their system due to an internal reason with the computer and walmart.com; some kind of update issue according to customer service from walmart.com. After much back and forth trying to return the items, they tried to send me home with the items (some of which is broken glass that arrived that way when delivered) to call walmart.com to resolve like it wasn't their problem or they weren't even the same company. When this happened, I asked for the manager and he ignored the team member and me several times after he knew I was there for almost an hour. He then finally came over and she told him the issue and unbelievably he asked her what she was going to do? Seriously!? He didn't offer a solution or anything. He didn't even acknowledge or apologize to me until the end. She said she would call them to see if she could get it returned and then he took off repeating that to me. After over an hour she finally resolved with online customer support (who actually turned out to be very helpful) and handed me the receipt saying nothing. No, I apologize for the inconvenience, no goodbye, no have a nice night, no empathy no nothing. She said nothing...so here I am sharing what occurred. Good luck to this place and anyone who goes there and if so I hope your experience is better than mine. read more

Crowded on the weekends. In store the feel is like a flea market. The produce always seems sub-par. I bought an $2 pineapple and it wasn't as good as a Dole pineapple. The selection is good like you would expect and you can get almost everything here. Sunscreen is low priced and for the summer is good to pick up here. Nothing really special about this wal-mart vs a typical location. read more

Very good selection of items for general shopping. If your looking for something very specific you be better suited to order it for pick up. This locatiuper busy with long wait times for checkout. More registers needed preferably the self check out type. read more

Worst customer service you have ever seen!!!!! You can never get respect or a straight answer from any employee. They never have cashiers during the day. Constantly long lines. Slow checkouts. Rude customer service. Blocked aisles. I go to target and spend more just to avoid all the poor customer service. read more

No a huge fan of Walmart however I had a situation with an online order that had me really upset. I called and got a very rude and unprofessional lady when I called then she handed me over to a young man named Chad. He spoke very professional and very nice. I ended up having to go in to see that was going on with my online order. To my surprise the young man Chad was working in pick up and a very nice and professional young lady Akene. They helped me tremendously. At one point they had to get a manager ( mid aged white lady) who was horrible. She wasn't rude but had no kind of empathy. At the end of the day both chad and akene were able to resolve my issues and find my television. I am greatly appreciated for both of them. You don't ever see that kind of service at Walmart ever!! Associates are never eager to help. So sad for such a huge company. I really hope Chad and Akene are recognized. read more

I have mixed feelings about this location. Employees seem like they're on autopilot while working. It's easy to walk by 20 or more employees during a visit and it seems like they avoid contact any chance they're given. The online shopping employees are the absolute worst. They walk around the store pushing their carts and don't consider who is in THEIR way. Lines are usually pretty long, but I won't blame self checkout on anyone but customers taking a full cart to their register (shouldn't there be a limit?) I hate to complain 100%, so i will throw in that an employee working in the meat section was happy to help me find a product that wasn't on the floor, but he got it for me outback and filled up the location on the floor. I believe his name was John. And shortly after he was complimented by a supervisor for his friendly service with customers. Keep up the good work John! (If that's who it was). To finish my negative positive negative sandwich, overall not impressed by this location. read more

I've never had a bad experience here. I have been coming here for 10yrs. Now I shop on line. Still the same excellent service as before.

My opinion, but my 2nd experience was not much better than the first. Nice employees, But I think this is the absolute worst Walmart store I have ever been in! read more

Don't bother calling, you'll be lucky if they answer the phone..... and that's for the main number. If you do get through and they answer in the department you're calling you had better play the lottery because it's your lucky day. read more

Today was the worst day i had with walmarts customer service !! I went in looking for a item in sporting goods which i couldnt find i asked someone for help who then said this isnt my department and the guy whose department it is just went on break,then walked away from me. I found another guy who said its not my department but ill try to help. He then had no idea so asked 3 other employees which all told him the guy whos department is is gone sorry we cant help . Finally the guy assisting me found the assistant manager and told her what the issue was and she ignored him and walked away to which i tryed to follow her to ask for my own help because ignoring a employee and ignoring a paying customer our two seperate issues. She than began to walk very fast away from me switching aisles to avoid me so i gave up any chance of help and finished the rest of my shopping . Upon checkout i asked the cashier if there was a way to see if the item i needed was in stock she said that i personally have to find a manager for they can check i explained i tryed this already and am very frustrated with my shopping experience here to which she said if they didnt help you i dont know what else to tell you so i left . I travel to this walmart because the lines are usually shorter than the one next to my house but after this experience i will think twice next time i need a item and go somewhere else . Id rather pay a little bit more somewhere else and have an employee whos willing to help me instead of passing me off to the next guy who does the same . I will recommend to everyone i know to avoid this walmart as they are no help to us as a consumer and do not value us as a customer. read more