This Dillard's clearance center does not respect or welcome (Black ) customers, nor are Black customers treated equally to other race customers. I was visiting Orlando recently and decided to check out the advertised deals here. This was my first and last visit ever. I was really excited because I live in Georgia and there isn't a clearance center there, so the girly shopper in me was super excited. Then all of that change after 3 minutes of being in the store. I noticed the security officer, watching me, at first, I thought I was imagining it but soon it became so clear I was targeted. I believe it was based solely on my race, Black American. It was really disgusting, every department I entered he was there watching me), and he didn't try to conceal it. I could tell that he had been well trained that (allegedly) only a certain race of people should not be trusted to shop without harassment, being watched, and singled out. It was not a pleasurable shopping experience for me. Shame on Dillard's I will not shop at any Dillard's store again. read more

See all

I love these dealers clearance centers. I always seem to find really good deals. Today I bought two pair of shoes for $7.99 and three summer dresses for $14.99. Price for all of these items would've been more than $600. It amazes me people pay full price for these products at the actual department store. read more

Shopping-- I went to the West Oaks Dillards' wearing my mask & equipped with santizer, after renewing my DL. Purchases-- I wanted to buy 6-discounted high end items in the $60 range. They were already discounted so my cost wd be $360 plus tax. They wd have cost a great deal more at Macy. Security-- Security dogged me my entire shopping experience while a loud obnoxious maskless white female robbed them blind. So very typical...Normally I wd have outted her, but I laughed because it's my way of sticking it to the stereotypical bigots. My quiet protest. Discounts-- Shoes typically aren't additionally discounted unless they're on the clearance rack. Cashing out-- I took my purchases to the counter & pulled out my Prada wallet to pay while a young Latina was being checked out. She left & so did the thick mature Latina cashier. I waited, waited, waited...she returned to the opposite end of the counter so I walked over & she ignored me & shuffled papers & walk to the opposite end of the long counter located near the mall exit door. Voted w/My Feet-- I left my mini wheeled shopping basket full of merchandise at the counter & walked out. The thought of paying that bigots salary out weighed my desire for my fabu finds. read more

This is a very good way to save money and get quality products. Shoes, dresses. ,everything you wear . Also purses. I enjoy checking through the racks to see what bargains I can find today!!! It's a great store! read more

Love this place. The styles may be from two years ago but for the price that's okay with me. Biggest problem is that they are closed on Monday. Most merchandise is about 75% off. Lots of different designers. read more

The facade says Dillards but the reality proves NOT. This space is now in a close out format that has no resemblance to the once great store. Now there is no disputing the rows of attire are very well organized by color and type, so once you have found your type, you may find that bargain. Signs say 65% off ,but doesn't stipulate off of what? RIP Dillards West Oaks. read more

Dillard's - Not the same Dillard's at all. - Accessories Near Me - Ocoee, Florida

See all

I was floored!!! I am that customer that normally pays top $$ and understands branding. A friend took me here for the first time yesterday. I found a dress I wanted earlier last year, but could not find my size. Macy's had it for $210 at that time. Dillard's priced it at $148 retail. I tried it on and it fit perfect! Their sale price was $51.80!!! I paid for it and to my surprise it was 50% off on top of that!!! I paid for a dress that I would have bought at $210 (had they had my size) $25.90!!! I am a customer for life!!! read more

See all

I try very hard not to ever shop at Dillard's. The only time I go in there is if I am shopping near my home at the Weat Oaks Mall - I go in there because there are so few choices at that mall. I will get in a car and travell across town to a Macys or Nordstrom rather than shop in there. Their return policy is ridiculous! If I go in there and pay $75 in Cash for an item and then return it 40 days later - with a receipt - they will only give you store credit. 30 days with a receipt and you can get YOUR cash back. 31 days with a receipt and they keep YOUR cash. In my opinion, that is the opposite of Customer Service! read more

How did I not know about this place? The West Oaks Mall doesn't have much to offer these days, but their Dillard's store is definitely the exception. I believe it was a co-worker who shared with me that this location was a clearance center, so I decided to stop by and check it out. I will say that in order to successfully navigate through this store, your are going to want to be very patient. Unlike other Dillard's stores, the racks are organized more by color, style and size ( just like Ross). If you are a go in, get what you need, and go type of shopper, this place is not for you. For me, it just depends on my mood. One this day, I had the time and patience to go from rack to rack. It's a good thing I did, because I was able to find brand name dresses, tops, and blazers for wonderful prices. Everything I purchased was already marked down, however, additional discounts ( between 60-65%) were taken off at the register. I've been there twice already and do feel like it's hit or miss. The discounts change daily and I learned they have a phone number you can call each day to get a recorded message on which items have additional discounts. They also have signs posted to show daily deals when you enter the store. Overall, if you have the time to look, you can find some really great deals! read more

A man walks into Dillard's and notices 3 employees standing around chatting.....he soon finds out that the joke is on him He asks them where he can find men's dress pants...one of the three employees looks up at him with a look that screams how dare he interrupt her convo and says "In the men's department"...REALLY?!?! thanks captain obvious If the man wasn't so crunched for time he would have said "Wrong answer, actually I can find them at another store where customer service exists" and then walked back to his truck....but unfortunately that didn't happen. What did happen was he was able to find the men's department after being given a half-assed point in its direction. Upon finding the department, he noticed that is was completely devoid......devoid of other customers, of any staff, and almost of any clothes as well. Most of what clothes were there seemed to have been hung up on the racks by Stevie Wonder (sorry Stevie, love ya bro) He began trying on pants and after the third pair a figure appeared in the distance...it couldn't be...wait it is...another employee! As he prepared to be insulted or maybe even completely ignored the employee said "Are you finding what you are looking for today". After a brief moment of shock the man responded "not yet, trying to find some brown dress pants in a size 34*"(the story you are reading is true, the size has been changed to protect the innocent) . The man turned back around to keep looking through the rack assuming the employee would help him locate a pair. When the man turned back around the employee was in the distance once again fading away never to be seen or heard from again. Moral of The Story: DON'T EVER SHOP AT THIS STORE!!!!! And yes, this man was me read more

This review is not just a reflection of Dillard's itself, but of the entire West Oaks Mall in general. I thought the Oviedo Mall was a dead mall, this one has already been put in the grave and just doesn't know it. The store is obviously not kept up all that good, and why should they honestly bother doing so, at 6:30 on a Thursday night, we might have honestly been the only customers in the place. It is a sad testament to better economic times, when people went to this mall for something other than a movie. Overall, unless you truly just love Dillard's as a store, I wouldn't bother with this location. read more

Dillard's - Accessories Near Me - Ocoee, Florida

See all

Wow! Several negative endorsements but allow me to respectfully retort my brothers and sisters. I have been coming to this location for years for my dress clothes needs. I've yet to be dissatisfied. My wedding suit was purchased and impeccably tailored here. I have purchased countless pairs of dress leather shoes, pants, shirts, and ties here as well. The discounted racks have always produced low-priced gems (some still hanging) so be sure to peruse them for your size! There is an Indian lady who works here, who has always helped me pick out and pair outfits when the wife isn't available. She never lets me carry a thing and has me in and out with a smile every time she is there. I am quite ashamed I can't recall her name at it appears I've lost her business card when transitioning to the new wallet. I will concede that I can't speak for the rest of the store. However, the men's section has always hooked me up solidly. The cologne selection is also top shelf in my humble opinion. The place is never busy and normally I am the only person trampling around the men's department when I'm picking out my next outfit for a special event. The Mall itself is clearly on its heels, but in my book this Dillard's is not yet down for the count. read more

This is my favorite Dillard's. Fantastic prices and every week there is a new sale. Quality of Dillard's but without outlet level prices I almost never Go to a regular Dillards anymore read more

There are so many of the same things here under one roof, it is a wonder people even like to come here. If you want to see what didn't sell, in every size imaginable, then come here. I love to bargain shop, this had a few ok things, but mostly way off season, and way awful. So disappointing! read more

I can't believe how rude this guy was! His name was Justin. Ok look. So I was at the men's checkout and I was getting an item with extra 30% off. I told him it was 30% off he simply said no. I said look for yourself an left. Worst service ever!! read more

This is a very busy Dillards and I understand that it has gotten negative reviews. But this is a very good Dillards with a variety of products and convenience close to the west side of town. This is the only store on the west side of orlando where you can find dressy stuff. Everybody goes here, it is an understaffed location, Dillard's has been closing stores around town. This Dillard's service orlando, Ocoee, winter garden, Windermere, and gotha. Please give the store employees time to eat, go to the bathroom and sit for five minutes. They will give you great service, orlando is becoming a bigger city so you have to wait for service just like you do in a bigger city. read more

I wouldn't normally go to this mall based on selection, stores, usually not in my commute..but I found myself there, needing something on the fly---nautical shorts for my sailor bachelorette cruise. Here's why I don't go to Dullard's West Oaks Mall: 1) Two salespeople chatting each other up, about going to a rave (wtf?) & what to wear, with not as much as a "'Sup?". 2) Completely ignoring me, as I loaded up my arms (had 3 other shopping bags, so you would think "this little commission light of mine would shine" in one of those troclodytes.). 3) I dumbed it down & stood in front of fitting rooms for them, waiting for someone to let me in like Space MTN.. nada. 4) Found myself an open room, decided which ones I wanted (all of them) & stood at the register. and stood. guess what? stood some more. nothing. soo... 5) I put all 4 items back where I found them (cause I don't want to come back as a dung beetle in the next life) & went home to Macys.com. read more

March 24, 2014 Manager Dillard's Customer Service PO Box 965022 Orlando, FL 32896-5022 We recently moved from Borger, Texas. There is no Dillard's store there, so I only shopped at Dillard's when we traveled, using my Visa card. On vacation last year, during checkout, the clerk offered me a discount to apply for a credit card. To my regret, I accepted the offer and completed the application. The card arrived shortly after we returned home. There was only one card, and it was issued in my husband's name. He does NO shopping, and had NO interest in the card. Only I had applied, and I received no card. I attempted to reach customer service, but it was automated, with no means of speaking to a human, and the computer options did not address our situation. I called the nearest Dillard's store in Amarillo, Texas, and explained my plight. The manager to whom I spoke told me that I would have to be with him personally when he called customer service to rectify the situation. I explained that that would require me to drive 100 miles. His response: "If you applied for a credit card, you must have been planning to come to Amarillo to use it. Call me the next time you are in town." Apparently, he had never been introduced to the concept of online shopping or common courtesy. Having encountered the ineptitude of the credit office and a complete lack of concern for the customer, demonstrated by failure to provide a means for the customer to reach an employee at the customer service line unless they fit neatly into a typical category, as well as the almost unbelievable rudeness of the manager in Amarillo, we put the card away and continued to do our online shopping at Macy's and Nordstrom's. Three months ago, we moved to Prescott, Arizona, where there is a Dillard's store. With the recent move and the holidays, we made a number of purchases there. Some were cash, but my husband, who was with me, also used his Dillard's card when it applied to discounts. We continued to shop at Dillard's, and noticed a comforter on sale this week. Because it was an unexpected purchase, my husband did not have his card, and we asked the associate whether he could access the information by phone, to which he readily agreed. That is when the latest comedy of errors began. The card was refused, and the associate called the credit office, only to learn that the only card had been issued was in my husband's name, but with my social security number and birth date. Neither of us could use the card. The representative on the line made every effort to assist us, but had to speak to both my husband and me, then get his supervisor on the line to monitor our conversation. He had explained the situation, and the manager had agreed to take the information, correct the records, and approve the sale. However, the conversation was cut short when the representative suddenly lost contact with the supervisor. I had to wait on the line while he attempted to reconnect. When he did, he got a different supervisor, who negated everything that we had just been told, and stated that we had to put everything in writing and send it in, along with photocopies of my social security card and drivers' license. In this age of identity theft, it is difficult to imagine that anyone in the country would send that information through the mail to an office that had already demonstrated complete incompetence and unwillingness to help. There appears to be no limit to the punishment that Dillard's is willing to inflict upon a customer for its own failures. Please cancel our credit immediately. We will shred the card here, since it is one more thing that we will not send through the mail. We are thankful for Macy's, Nordstrom's, and every other store that hires qualified employees and trains them adequately, emphasizing sensitivity and common decency when dealing with customers. read more