I have grocery delivery with them. The last few weeks I've only gotten half my groceries. Nothing cold or frozen. The first time the store manager tried to fix. Took me 5 hours , and still going to pickup, where they had to repick order. Today I do a refund and reordered. And customer service will not approve my refund for undelivered items. So I have paid twice for my order, They need to improve their employees and the training. No one seems to check the delivery orders. Very upset. Have n Been a long time customer read more

This store needs to up their game. The service desk employees need training and to be reminded that they have a job and are not doing us a favor. Brought in a return from Walmart.com with the return code I was given and the attitude i received was not called for. Several times I have asked for help and received more attitude and little service. Employees talk more among themselves than they do to shoppers. read more

I have mixed feelings about my visit last night. I spent quite a bit of time in the beauty section trying to decide on some makeup shades and products for an event today. Two employees came over to organize the shelves while I was there, and they were perfectly fine and nice. However, the experience went downhill at the self-checkout. The man working the area walked over and intensely watched every single item I scanned. As soon as I finished, he snatched my shopping basket away so fast that my keys were actually still inside it. Listen, I completely understand that loss prevention is important and retail stores have to deal with shoplifting, but there was absolutely no reason to treat a paying customer like a criminal. I have no intention of stealing, and the staff could be a lot friendlier and less aggressive about how they handle the checkout area. The beauty section staff were great, but the checkout experience was uncalled for. read more

If could give negative stars I would. This place is ridiculous! The billion dollar corporation can't manage more than a single customer service representative and they couldn't do a simple return. Spent twenty minutes watching them struggle in vain never calling for help or backup. I left before they finished so for all I know they are still trying to figure out how to do a return. read more

Orders from Walmart plus delivery are frequently messed up! Then they tried to cancel me on chat because I complained!

Went in here to find a box of pokemon cards for my kid and you literally are unable to look for what you want because the shelves with the products I'm trying to shop for is pinned up against customers at the register, so I have to wait for the line to dissappear just to shop, and by that time now I'm in the way of other people trying to checkout. i literally cant even see what is on the shelves, so annoying!! trading cards are a hot item right now that a lot of people shop for, i had to just walk out and leave because i couldn't shrink myself down to the size of an ant to squeeze past customers just to shop, move the cards somewhere else!! read more

Walmart Supercenter - can you see the cards? me neither! I guess I have to just be rude and push myself past people and stand right on top of their feet to shop. - Department Stores Near Me - Johnsburg, Illinois

The best place to go when you want to hear employees gossiping and complaining about other employees. Literally in every department except for groceries because they're actually working to fill orders. The toy department is my favorite because a woman with short gray hair complains about every other employee not doing enough. But customer service is also fun, because you get to wait awkwardly while no one greets you as they continue to complain about other employees. Like front row tickets to a show that you didn't want. read more

0/5 Stars if I could. Placed a delivery at 3pm yesterday for 8-9pm delivery time. No one shows up. Got a text saying delivery delayed, it will be there in 2 hours. 11:45PM that night, no delivery. Call customer service. They told me the drivers stopped at 10pm for the night. Okay. CS agent tells me it will be delivered between 8am-11am next day (today). Got it. e 12:15pm and still no food delivered. Called the internal pickup line. Guy answered said driver was 2 min away and give them until 1pm to deliver. 1:15pm and no food. Called again. Girl picks up phone. I asked where's my order. Another driver is 2 min out. I said "after 5+ failed drivers I really don't believe you. I want to change this to pickup so my husband can pick it up." Girl refuses to change it. Blames it on outside delivery drives (door dash I assume) and to use the "in house" delivery. I stated the Walmart app won't let me do that. I asked for a Manager. She refused stating that there wasn't one around. Then I asked for a supervisor. I finally got a tone as I knew this was absolute horse shit and she was lying to me. She could mark it as pickup on her end. She caved, then marked it as pickup. Within a breath she hung up on me. I stared at my phone in utter disbelief. I have NEVER in my life has such an awful experience in customer service. No apology, just straight excuses. Date is 12/1/22. Find this girl (if you are the manager reading this) and fire her. You need better help than what she has provided. TLDR: Delivery and Walmart plus is ABSOLUTELY NOT WORTH THE MONEY! Save it and go elsewhere. Deliveries fail and you are left without your item!!! read more

I was asked to pick up my grandpas medication, so I went to pick it up through the drive through. The first things that I was told "someone will be with you in a second". Cool not a big deal, more than happy to wait. I was helped by a very nice man who got me through as fast as possible. Now on the other hand the other person that was working there tonight was extremely rude and condescending. My sister called to see if it was going to be cheaper through Good RX or through his insurance and she was told "Well we told your friend that just came through that it would be cheaper through Good RX.". When in fact all I asked was that we refill one of his other prescription, and apply the Good RX. I never once asked which one would be cheaper. I never got her name. But she should not be working in the pharmacy if she's not willing to work with people's questions and be extremely rude. read more

I'm with my husband yesterday when I came here. He drives a car so we park our car in their parking lot. Were lucky that time since there is only one left available to park our car. After we park, we enter this grocery store and there are a lot of customers inside. My husband picked one cart and we started to purchase our needs. We went first to the cereal section. My kids love cereal and the container of cereal in our house was already empty. There is empty space in inventory. They need to fill it immediately. One cereal that my kids love was already sold. So I just bought another flavor of it and I purchased 5 boxes of cereal. We spent an hour before we bought everything we needed. And we're glad that there are no long lines at the counter. Gladly we paid our purchases easily. read more

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Went to the pharmacy in Walmart in Johnsburg il to pick my medication on 8/31. It supposed to be ready on 8/27. The pharmacy technician couldn't find it at first and then told me to come back in 20 min. I asked if I got 90 pills as prescribed and she said yes, so I paid for it. Then I had to consult with the pharmacist, who informed me that there were only 30 pills inside the bottle already sealed in bag. I told him that I was prescribed 90 not 30 and can not accept this amount. I also asked for refund and told him that I'll be back when they have my whole order. The pharmacist didn't want to listen to me, talked over me when I tried to explain to him why, wanted me to contact my doctor for no reason and then told me to go to another pharmacy. My prescription is on file in Walmart, but I found him to be rude and unpleasant. Walmart is the cheapest place to fill prescriptions, but personnel there is rude, disrespectful and they don't communicate well. I'm very disappointed, it used to be better read more

was in the store getting ready to head to the checkout , had a store employee on my heels halfway across the store . Found it quite odd and creepy! Checked out , headed for the exit , as I'm coming up on the doors, a female sore employee barks at me these doors are locked, She was apparently just locking them and couldn't find in her to just let me exit on the end of the sore where my car was . So instead had to walk to the other end of the store and then all the way back to the other end to get to my car . Got my exercise in tonight, all I can say to these two employees is , " how would you feel if someone did this to you" , they should both be a little more empathetic to others . So I found them both to be creepy and rude , so not sure how I feel about future trips to this store!!!!!'n read more

Went to Walmart for groceries, per usual, with my non-verbal 3 year old who also has a mental delay and possibly autism. Everything went fine until he lashed out and had a screaming, whining fit. Which is fine, whatever, im used to it.. but the customers were unhappy, I dealt with that. Went to self checkout, needed help from the older cashier who has dark hair. She came over to remove an item and my child was throwing a fit, in the cart, and she started plugging her ears. Today I went back for more groceries, with my kid once again. Self checkout again today and same cashier was there. She stood about 100 feet away from us and just stared at us until we left. My son was whining some today but not as bad as the last time. Do people not understand there are children who aren't PERFECT? Will be done shopping there for anything due to this employee read more

Morons - just morons. Call three times , never get to the department I want. Outdoor sports gets me garden... dude who answers " sighs,,, I'll walk over and look in sporting goods . No one seems to know the word 12 Guatemalan trap load. Just sad where we've gotten. I figure they just hire people with a pulse , well mostly a pulse.. read more

This is an interesting review to write, as I have to change my standards a bit as it IS Walmart I'm giving a review of. Let's be honest, no Walmart is a great place to be. Starting with the Pharmacy, it's awful. I don't know if all of their pharmacies are like this, but there's no communication. I had my boyfriend go in with any and all of my information to pick up my medications while I was at work (I kept getting text after text that they were ready). After he waits in line for 20 minutes, they tell him I have nothing to pick up and nothing pending so he leaves and let's me know. I then call the pharmacy, frustrated because now it's wasting both of our time. The pharmacy tech claims that it's been ready and she doesn't know who told him it wasn't. Or maybe he doesn't know my last name or birthday. We've been dating for years, he knows both (and I texted DOB just in case). So on the way home, we stop and suddenly they're there and ready. The store is always run down and dirty, nothing is ever stocked and the produce always looks like if you saw it in your fridge at home, you'd toss it instantly. My favorite part of this review is the bathrooms. I ALWAYS make it a point to never use them because of how disgusting they are, but you can't help it sometimes. The last time I ever used one was at this store. I went into the far stall (which was a handicapped), and after sitting down I realized there was a bad smell that just kept getting worse. I turned my head and saw a large pile of human feces in the corner of the stall. I held my breath and tried getting out of that store ASAP. Not the worst Walmart I've ever been to, but I try to only come for my RX. read more

Don't ever do a non-grocery pick up here if your handicapped. There is no place to sit by kiosk and very rarely is there a handicap spot open. Sometimes they'll get it for you at grocery pick up but lately they have been too busy and short handed. read more

I really dislike Walmarts in general and try to avoid them as much as possible, but sometimes you just NEED something from Walmart. My mom and I went in about a month ago to get her a bicycle. Their selection was awful. I did try to pull some out of the racks and almost maimed myself doing so. The kicker was the two employees (teenaged boys) who just walked (and then stood) in front of us, talking, completely ignoring both of us. They were literally inches away and HAD to notice me struggling with taking the bikes out and putting them back in. It was really the worst customer service experience I've had in a long time. My mom and I were pretty baffled, exchanging "Are you SERIOUS?!" glances. Holy lack of customer service! Needless to say we headed to another big-name store and spent our money there. Really, there's a reason I go to Target and Meijer before (begrudgingly) heading to Walmart. Ughhhhh. read more

I've recently had surgery and was unable to get to the store. I decided to try the delivery service. It was fantastic! I received exactly what I ordered. The kind driver brought it right to my apartment. It was a great experience! read more

If I could give zero I would tried getting in contact with nbc responds to get a story on them 1) I accumulated a gift card of over $200 in a year to purchase a new laptop on Black Friday when I typed Walmart gift card balance on google I clicked the first result which after I found out was a fake site that stole my balance when I called them they told me there was nothing they could do since I checked it on a third party site yet they could tell me purchases were made the day after I checked it but had no information but if it was made online it should be traceable then today I had a wall mount I bought online Black Friday 2017 and since I couldn't find an order number (even searched my email archive) and nothing so there is nothing they can do for me for a multimillion dollar company you'd think they can do something read more

This is a 5 star for a employee there. I believe his name is Trevor sorry if that's wrong. I called yesterday to check on some curtains and rods and hold backs. They were showing on there site as in stock but he said he couldn't find them, but he actually took my number and went back there and doubled checked and called me back. Nice guy read more

So, when Walmart came up in my Yelp search it stated, wearing a mask is required. Apparently their associates are not required to wear a mast or even cover the leading source of particulates that can infect you and me...their nose. This is NOT A GAME PEOPLE. I heard on the news this morning that COVID-19 is now the third leading cause of death in America!!! And yet management does nothing at Walmart to secure our safety. I counted 6 Walmart employees in the aisles with their noses fully exposed. One older employee had her mask dangling from her left year in the aisles. There were three vendors stocking shelves all of which had their noses hanging out. Simple LOGIC tell us that if you are breathing from your nose, it is your nose that is the loaded weapon aiming to kill us. So Walmart, are you okay increasing the chances of killing your customers due to ignorant associates and blind management? What the Heck is wrong with you people??!! In the future, and I suggest you all do the same, I will start documenting this with pictures to shame Walmart and their associates. Because - Shame On You! read more

Okay one thing the store is not open 24 hours . Walmart charge my checking account on the 5th for $290 for something I never purchase I looked at it and I put it safe for later . I have been calling Walmart since the 5th to take the hold off my account . They have documentation for the orders were canceled and sent back from FedEx but yet they still will not take off the hold on my account . I am disabled and a wheelchair I I cannot get my heart medicine the other day I had to go to the ER for treatment because I could not get my heart medicine I cannot pay my rent the rest of it because they're holding $290 and items that were canceled and items that was sent back from FedEx when I called the number I am sent to the Philippines Honduras South Africa which I don't think that's right because they only work for little money and they cannot help with anything . They read from a script . I am sick and tired of dealing with Walmart they do not care about anybody . They keep telling me 24 to 48 hours they also keep telling me 10 more days . If I wait 10 more days I will be 20 days without my heart medicine . Don't think that's right because I never ordered the table or this house . I also emailed the CEO never heard back . Their prices are outrageous . Their customer service inside the store is ridiculous . They have so many assistant managers inside one store that one you ask for help they cannot help you because they don't know what to do . They charge people double time so check your receipts for this week if you ordered anything they charge twice . And they say you'll get your money within 10 days but what if you need that money what if you're on a strict budget oh my God oh my God oh my God like I am and you count every penny and you need to get your medicine and you already been to the ER because you did not have your medicine . Walmart stores are closing because they're not making enough business . They're losing money . But now they're discriminating against a handicapped person which is me . This is so wrong . read more

We went to the one checkout lane that was open and there were six people in front of us with large orders. Several associates were standing around chatting.i asked the associate sitting by the self checkout if they could open another lane. They did but I still waited for 30 minutes to checkout on a quiet Sunday night! This is why I don't often shop at Walmart!! read more

This super walmart need better reorganized and cleaning, product quality is so low. may be because they all come from China. They should sell products make in USA to support the economy and help creating jobs. instead they supporting China. So sad ! read more

Nice clean store but always super busy. I guess that's a good problem for them!

Its a Walmart but not all are equal! This location is clean and is usually not out of common items. A good location with plenty of parking. The only drawback is that if you go early there are no checkers just self check out. read more

My experience started off great. I have been here before so I know where everything I need is located. But I get to the checkout lane and holy crap. Nellie is the slowest cashier I have ever encountered. Very nosey all in my business when I'm just trying to hurry home. Shouldn't be a cashier read more

The only reason it has 1 star is because the store does have lower prices which is helpful. My complaint is their deli meat which I will never purchase from them again. I had bought a pound of Jennie o oven roasted turkey breast. I saw the person open a new thing of it so I thought, oh good really fresh. Well, when I got home, the meat was slimy and smelled like vinegar. It was no good and I had to throw it out. It was a total waste of time and money. I will never go back to the deli there ever again. read more

Went to Wal-Mart in Johnsburg on September 15, 2017 at around noon to pick up an xBox game that came out on this date (at midnight) so I was assuming the shelves would be stocked and ready to sell. Nope! I asked if they had the game and the service rep said yes, but they are in the back, we haven't stocked them yet (with no offer to get one), then walked away. Since Meijer is nearby I headed over there to see if I would have better luck. As luck would have it, Meijer did not have time to stock the shelves of this new release game either but they were far more eager to make a sale so they offered to go in the back and get one if I didn't mind waiting. 5 minutes later they had the game ready for purchase and I was out the door. So, lesson learned. Some stores hire better customer service representatives that are actually there to HELP the customers and some stores hire people that cannot be bothered. In the defense of each individual, it is very possible Wal-Mart doesn't treat their employees well and that could be the reason they respond in this manner but I've never worked there so I cannot say this is a fact. I am just sharing my experience because the game price was the same and the treatment at the store was vastly different. $59.99 at Wal-Mart $59.99 at Meijer read more

Sooooo we bought alcohol at this Walmart by using my daughter's high school ID... I don't like Walmart. Unfortunately, it's close by our lake house so if I'm in a rush, my options are limited. Fortunately, Meijer (which really isn't much better) is close as well so I have an alternative from now on. The reason I've finally decided to review is because of how we were treated on New Year's Eve. I took my 15 year old daughter and her two friends to the store to buy some groceries to make NYE dinner. I had been on a bloody Mary kick lately and picked up a bottle of mix and a small bottle of vodka. I rarely drink, let alone purchase alcohol so I was aware that they would likely ask for ID. I showed the lady my ID and then she asked for the ID of my daughter and her friends. I told the lady that my daughter and her friends were 15 and that they didn't have IDs. The lady then said she didn't think my ID was mine and didn't feel comfortable making any decisions and she didn't want to get fired (I completely understand) so she called over another lady. That lady was skeptical that it was my actual ID and then told me that she couldn't allow me to purchase the vodka because I could be buying alcohol for these minors. I explained again that the one girl was my daughter and the other two were her friends. She said "Josh the manager" had to make the decision. By now, the line is backed up and it's been called to everyone's attention nearby that I'm potentially buying alcohol for teenagers. Great. Josh comes over and with an attitude I've come to expect from Walmart, he looks at my ID, then me, then my ID, then tells me that he needs the IDs of the girls. AGAIN, I explain that they are my daughter and her two friends. He doesn't believe it's my daughter and asks for ID from her again. I tell him that she has a high school ID card and he asks for that. He looks at it, looks at me, looks at my ID, looks at her and with that same attitude, tells the cashier to finish the purchase. It took 20 minutes to check out. AND THAT, boys and girls, is how we purchased alcohol using my daughter's high school ID. Seriously, I wouldn't bother going there unless you really, really have to. Positives: *Most of the employees are sweet and helpful *It's convenient Negatives: *It's Walmart *The pharmacy line is always long and slow *The produce quality is lacking *Several times, we have run into someone "vaping" in the grocery read more

Rude costumer service....nope don't carry a clip on watch. When I found one on shelf clerk replied 'good for you' that's a pocket watch not a clip on. Not helpful at all! read more

Clean store. Friendly staff! Been going here for a couple years. Very consistent. There are a couple Wal-Marts around but i always find myself coming back to the Johnsburg location :) keep up the good work! And you'll most definalty keep my buisness. read more

Only shop here because it's the closest to my home. But the customer service throughout this store is lousy. Will not recommend this Walmart to anyone........period. read more

Great place! This is one of the cleanest and modern walmarts that I have been to! Overall Suffolk is pleasant and great selection of groceries! I would recommend this Walmart to anyone in the area, check it out! read more

I just wanna start off by saying I used to love this walmart. they USED to have friendly staff, clean bathrooms, and isles that could be navigated with ease, but that was all in the past. yesterday I couldn't help to notice they had "Hover-1 Nova Hoverboard, LED Wheels, LED Headlights,160 Max Weight, 7 MPH, 6 Mile Distance" on sale for 69 dollars. I was at work while I saw this deal so I quickly went to the bathroom to purchase it. After work I called walmart and asked them if I just came in to buy it if they could just cancel the order. The lady on the phone said they were unavailable to do so because they was no one there to do it because they left at 8 (I called around 9) so this left me sleepless the whole night just looking forward to be cruising around the block on by hoverboard the following day. I woke up to a message I will never forget. It said that the order was canceled because the item was out of stock. The whole reason why i bought it online in the first place was to secure it so no one else could take it while I was at work. this greatly disappoints me as I have been supporting this company my whole life. I will not be returning to this walmart and if I do I will not be paying for it but rather stealing it. read more

The selection in swim suits this summer aren't the best but Ehhhhhh that's corporate. The customer service people at 10:00 pm are nice. A associate complimented my friends hair while we were searching and Dave, contradictory to other reviews, was very friendly. Made sure each and every customer in line at the time was happy. I wish some of these customers would stop being so crappy and listen to the kind hearted, fun loving associates. :) read more

I started out with a one-star rating for the Johnsburg Walmart. I went to return a defective camera that I had purchased October 16th. On November 3rd I went to return it. The return Department said I'll have to go through the manufacturer I'm past the 15 days. My receipt said only computers so I thought I had some time. I called the manager Brad, he went over my concerns and gave me a refund back. In turn, I upgraded to a better camera. Thank you Brad for reviewing my situation and coming up with an intelligent conclusion. So Walmart policies is for All Electronics not just computers. My receipt was misleading and he sought that way. read more

As always Walmart sucks. staff is rude or cant be find, and he people who shop there are just as bad.

I shop Walmart mostly ordering on line and pick up at store. Being very limited in my ability to walk any distance this is great for me. I have always been treated fairly and am always satisfied with my purchases both for quality and price. read more

went to store 59 years old to by grocery and bottle of wine for wife 57 problem son with 37 years old but didn't bring ID No sale Need to evaluate if I should ever go back. Son not buying anything just to close to check out. Sign there stats anyone close to check out get carded 12 yrs old to 40 yrs old gets carded. So have your school ID'S ready read more