Typical Walgreens, with all the same bad and not so bad. Their groceries are so overpriced, and they don't have a good selection of cold juice. I would never ever again come to a Walgreens for a prescription, but I had trouble finding an OTC medication here, maybe it was just me not getting their layout but it just wasn't obvious. Reasonably clean, and I didn't have to wait very long in line. read more

Walgreens - Drugstores Near Me - Fox Lake, Illinois

Ricky in the pharmacy is rude, I always him about my meds that's delayed he bluntly told me they won't be refilled and I asked why didn't you all just cancel so I don't have to drive all the way here. His response was it's cancelled now no worries... THIS IS THE WORST DEPARTMENT! everyone as the Walgreens check is so sweet. The pharmacy needs a vacation or something it's insane. read more

On hold for 20mins with the pharmacy just for them the hang up on me instantly! Called back to use the automated system but apparently if you have more than on proscription you can't. So again it transferred me to the hold and then it's been another 15mins. This is the worst pharmacy I've ever used. This location is horrible. read more

Walgreens in Hainesville, the guy was rude told me to call the Walgreens in Grayslake, they had me on hold for over 15 minutes (jumping on the phone every 5 minutes saying hold please) ultimately letting the time run out of time until their meal break at 6:45-7:15 so the phone automatically hung up on me. I've been with Walgreens 15yrs and they have really gone down hill not caring about doing their jobs or about their customers. Walgreens in Fox Lake is no better. Every time I go, there's a sign saying Pharmacist not on duty. Very unprofessional so I will be taking my business to Osco, Target or CVS. read more

I have been a customer of the Walgreens store in Fox Lake for the past three years. However, I will not be getting my prescriptions filled there any longer. Since the end of August 2023 I have not been able to get a prescription filled there. I don't know if it's because they are understaffed (possibly due to wide ranging staff reductions in late August 23) but I have not been able to reach a person there by phone in September to get my prescriptions filled. Therefore I have changed my pharmacy and will not be going to Walgreens from now on. read more

I had a prescription called in on Monday. The following Monday it still had not been filled. 7 full days. I called and she said she'd fill it today. I came in the next day and it still was not filled. The lady at the window told me to "come back" I said "may I ask when?" she went back to the pharmacist who told her that "they do not have the prescription in stock. Worst customer service and arrogance I've experienced. Do Not Go There. read more

Wish I could give 0 stars! Go anywhere else but here! The pharmacy is a joke! Leanne needs to be fired! Manger Brian, thought this whole situation I had today was funny. When did it become okay to treat a disabled child like this? So rude to my 17 year old who has a severe stutter and autism! It's hard enough for him to speak to people, and you got people like this working for Walgreens? Wow. read more

Walgreens needs to staff appropriately in the pharmacy. The pharmacy has been completely closed the past couple of Saturday's. People require their medications to live. They are putting peoples lives and health at risk. I would suggest to move to a different company pharmacy. Walgreens does not care about their customers or employees. read more

Absolutely THE WORST pharmacy around! They take forever to fill scripts, every time I am there I wait at LEAST 30 minutes in line, the people working are typically rude. Each time I call I sit on hold for 15-30 minutes. Hours change without notice, leaving people without their medication. Total nightmare! would give negative rating if possible! read more

This is the first time I've ever taken medication so I didn't understand the details on how a prescription is filled and reordered. I called the the girl that answered was so mean to me. Sorry I don't understand and was being very nice I just had a few questions. You don't have to be such a bitch!!! read more

The pharmacy service at this location is absolutely horrible. Third month in a row I have waited in the drive thru line only to be told my prescription is still not ready. I have complained to the store, the corporate office and the the pharmacy. They are so short handed here and no one wants to assist. If my prescription was in stock at another location, Walmart or even CVS I would transfer my prescription but NO ONE else has it in stock. read more

Terrible. Not just terrible, but consistently terrible. Two weeks ago I spent 40 minutes on hold, and after 40 minutes an audio message saying it was 7pm and the pharmacy was closed, then was I was disconnected. The day before, after 25 minutes on hold an audio message said the pharmacy was closed for a break and I could hold for another 30 minutes or I could call back later. There has got to be a more efficient way for clients to connect with the pharmacy about medications. Also, the two time I waited and finally talked to a person they were incredibly rude. I wasn't even angry when I was taken off hold. i just had a couple questions about my medications and I wasn't allowed to finish. They were condescending and wouldn't even let me finish my questions before cutting me off. Terrible customer service doesn't even describe how much I dislike Walgreens pharmacy. I even went to a different Walgreens pharmacy and received to same service. read more

What I Experience at this Walgreens Pharmacist is wanting in long lanes or lane, problems with even having the Prescription In stock, telling me to come back in 24 hours and the prescription will be ready and it wasn't ready in the 24 hours., having a sign in there window saying closed for two days, and they are rude and Customer service is Awful. I wouldn't even a star . I'm all done with this pharmacy. read more

The actual store is fine, but the pharmacy?! Awful. It's like their staff takes pleasure in dragging everything making it take painfully longer than it should. If you make a call there, you could be on hold for an hour. Really? There's not that many calls coming in as it doesn't matter if you call first when they open, middle of the day, or night. Get it together...I've been waiting patiently for years!!! read more

I absolutely hate Walgreens Pharmacy. The only place near me that had Moderna. I had a 4:45 appt. And am still waiting at 5:35. I will never be back. read more

This pharmacy is now officially on my chit list! I have been trying to refill my life saving medication for last 2 days. First I was told there's a problem, then the pharmacist said their computer system was down and she can't enter it. In the Same conversation, she said oh there's an issue with your insurance, how would she have known that if she couldn't access the "system"? I told her I pay for it, they don't. After that, she told me she'd enter it but I'd have to wait until the next morning and give them a couple of hours. I called this morning, automated system said there is a problem, call in 1 hour. I called, still a problem. I phoned again at 1:00PM, still a problem, call back in an hour. Automated system couldn't put me through to a human because they were busy with other customers. I did this every hour up to 6:00 PM, then the system tells me, still a problem but the pharmacy is closed now, call back tomorrow! Cutting their staff and hours leaves this place going down the tubes. Hello CVS! read more

My review is of the store, not pharmacy, which I have never used. I always have experienced very helpful, kind, friendly staff there. And, I want to especially thank April, who,even though the store was quite busy on the day before Easter, perfectly fixed my messed up photo invitation order. read more

Drive through very long wait but when finally got service the young lady was very nice

This is the worst pharmacy in the usa.Even going to the mgr DImple is her name nothing gets accomplished.Please if you need meds go somewhere else anywhere is better than this.Corporate should read the reviews and do something about this place. read more

Nice enough pharmacy staff, but perpetually understaffed. Noticed a lot of pharmacy tech turnover, which isn't surprising considering they act mostly as cashiers and not getting to utilize what is undoubtedly expensive training. I feel for the staff that remain. read more

Prices come up wrong in 90% of all cases when clearance items, Bogo or sales items are involved. I'm tired of having to tell the cashier to correct EVERY SINGLE time. One Sunday, they told me they put up the prices valid from Monday on Sundays. Firstly, put them up on Monday and secondly, it has nothing to with the weekday. Three errors today when I purchased only 6 item is their normal. Not an exception. Amazingly, the error is always to the disadvantage of the customer. This does not happen at other Walgreen stores and has not happened to me at any other store. An innocent mistake can happen. But if it's the rule it turns into incompetence or it wasn't that innocent to start with. read more

The worst customer service I have experienced. I know COVID has really screwed everything up but doesn't give the pharmacists an excuse to be rude and ignore customers. Automated system won't allow you to schedule a rapid test same day, wait for 20 minutes on phone to see if anyone can help and they immediately say they won't help you read more

This is the slowest pharmacy I have ever seen. 4-5 hour wait for prescriptions is the norm. It sucks because the location is so convenient but driving out of my way will probably save me a lot of time in the end. read more

When it comes the the store, this Walgreens is just fine. The Pharmacy on the other hand, is the slowest I've ever been to. Whether you're inside or the drive through, I've waited way too long. Slightly frustrating.. today it's been over 25 minutes behind just two cars. read more

Nice and helpful staff. This place is always busy. They carry prescriptions that other places run out of, which can bog down wait-times sometimes. Place is clean and the parking lot is big. Great location. read more

I have been going to fox lake Walgreen's for almost 2yrs and I hate it. So most of my prescriptions have been transferred to Cvs in McHenry. But today I went for my last time and Sam in the Pharmacy was such a delight I wish you could hire people that enjoy there job. But from here on i a loyal Cvs customer!!!! read more

I've been going to this pharmacy for many years now, and the experience I had yesterday made me VERY happy! I went in around 1 p.m. and they told me their systems went down earlier in the day and my medications wouldn't be ready until around 2:30. I was disappointed but said I would come back. I got distracted by the Halloween decorations for sale in the middle of the store for a bit and about 15 minutes later my cell phone rings, and it's Walgreens. I pick it up and it's a recording saying my prescriptions are ready. Confused, I head back to the pharmacy counter, and sure enough, they're ready! The team explained they rushed my prescriptions! I was so impressed! I've always been very happy with this pharmacy and have never had any complaints, but this just made me love and respect them even more! Well done, Fox Lake Walgreens Pharmacy!! read more

Had a great experience with the Pharmacist Dimple. Shes was able to help me by finding a coupon that covered for most of my prescription! I am so grateful to have came in during her shift! Will be using this location for ALL of my future prescriptions. read more

This is the worst Walgreens location I have ever been to within 50 miles. They never have my medication and I have been feeling the same meds for over a year every month Faithfully same exact amount and they still never have enough. They lie to me and tell me oh yes it went through and I'll get it ready now and then they short me the amount when I get up there to pay for it. They make you wait hours for a prescription and the staff is so busy that they are crabby and rude. Definitely changing pharmacies even though I can walk to this one from my house. I would rather drive 10 miles than to have to go there every week to argue with them because no one knows how to order enough medication. read more

Walgreens sold marvels solver shepherd on line sold out in less than 8 hours their web. Said not sold in stores yet I just went to 2 stores in Illnoise and found them Fox lake has 3 and grayslake has 2. I paid extra on eBay to buy 2. Walgreen lied to good host loyal customers. read more

Walgreens sold Marvels Silver Surpher on line only say it was not sold in stores. This item was sold out in less than 8 hours. I just went into 2 stores in Illnoise one in Grayslake that had 4 and Fox lake had 3 they may still have them but Walgreens lied to their good loyal customers. read more

The store seems to be consistently understaffed. The employees are helpful when they are available. The store has a good variety of food, alcohol, and home supplies. They are very helpful when it comes to using their over-designed user-unfriendly picture processing terminal. The pharmacy is not as efficient as other high volume pharmacies and there is little sense of urgency. Beware of the parking lot. The Dominos drivers from the next lot would run over their own family members if they were running late. Many reckless drivers and pedestrians. read more

Every month, I get 8 Rx filled and every month I have a hassle. Today at noon I called to get 7 Rx refilled and could I come at 4:30 - 4:45 and have them ready. The woman said no problem, she would have them expedite it and have it ready. I got to the drive through about 4:35 and gave my name and the guy said he had 6 only. He read the names quickly and I said let me read off of the email I received from Walgreens. He said just tell him what was missing. Instead I read my list and got to one he didn't have. He told me to come back in 15-20 min or come inside. I told him no, I would wait in the drive through and wait. He told me they were working on customers before mine. What? I told him I ordered at noon! He got the pharmacist and she said I couldn't wait and had to come back later. I told her to put back all my meds as I was transferring everything out. She said, okay it's up to you. They clearly don't give a care about their customers. It doesn't sound like a big deal but every month it's something new. Once a guy said they had 4 employees quit because of their store, what does that say. I warned the young assistant mgr today that losing 8 prescriptions per month may not mean anything to them, but it should. If you tick off enough people, they will go elsewhere and your store will be a low performer. When time comes to make budget, when they close this store, he should thank each and every pharmacy associates. read more

Uncle.... I've had enough from the Fox Lake location. Get robo call that my Rx is ready. I get email saying my regular Rx can be renewed. I auto OK the email and call the store to let them know I'll pick up all the next day so they can stop the constant robo calling. I get John, he said he has no Rx ready. I said I just got a call. He said he doesn't have anything and the messages are not always accurate and to just "let it go" and come back tomorrow. WTF... A day later, another call that my other Rx was ready so I planned to go the following day. Today, I go through drive through and am told I couldn't get 2 Rx because the pharmacist had to release and talk to me. I said fine, I'll wait. No, I have to come back in 15-20 min when the pharmacist was available. I said I'm here now and can't. She said "well she just had a baby and needs 15 minutes. I've had kids, I sympathize, but then have another pharmacist available. For as busy as this location always claims to be, I'm sure you have 2 on duty. I left and will be leaving this poor excuse for a pharmacy to transfer anywhere else I can. I give up, you want your customers to leave, I get it. Goodbye. Be careful for low performing stores, they will be the first on the chopping block when budgets discussed. Thank your pharmacy for you being out of jobs when they close you. read more