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Aurora Pharmacy

3.0 (2 reviews)

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8 years ago

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Walgreens

Walgreens

3.0
(7 reviews)
0.7 mi
•$$

I just got off the phone with the pharmacy tech from Burlington Walgreens. The person was rude and…read moreshort with me. I tried using the automatic system but the information to confirm wasn't correct. When I tried to explain that I was cut off. Ultimately I got my prescription filled. I have noticed more and more Walgreens is inconsistent with the services they provide. My husband gets text messages to be notified that his prescription is ready for pick up. When he gets there it isn't ready. When he asked what happen he was blown off and the question was ignored. My family will be looking for another pharmacy. It's obvious that Walgreens feels their time is more important then their customers.

This is associated with the pharmacy: Sadly, they are rude and cannot explain why Walmart processes…read moremy prescriptions without an issue but they cannot. The are not solutions people. They are understaffed and aren't willing to see their own shortfalls. I have asked them to stop calling my independent physician's office about a prescription I not longer get through them. My medications are old school. Nothing new or out of the box. Snotty on the phone. Sad, as I given them 2 stars as I am from Burlington and would like to hope for the best. They must have so much volume that they can no longer handle the issues in a kind and considerate mannor. My insurance does not require preauthorization. They insist it does. Walmart knows that it does not. Drive-through no more.

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Walgreens
Walgreens
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Walgreens

Walgreens

2.0
(33 reviews)
9.2 mi
•$$$

I'm new to the area and I attempted to transfer my regular prescriptions to this pharmacy in Lake…read moreGeneva. I spoke to a pharmacist who was very pleasant but wasn't very helpful. I told them that my current prescription was at my old Walgreens more than 2 hours away and I would not get there in time before they closed. I also made them aware that I would be getting very sick without my meds and because my meds were a partial fill, (my old pharmacy didn't have many in stock) that they couldn't or wouldn't help me. I even asked if they could give me just enough medicine to hold me over until I could make the 4 hour round trip drive to get another script and then transfer it to them. They told me they would not. I am shocked that they were so unhelpful especially when COVID is still rampant. Very disappointed with this pharmacy. A similar situation has happened to me previously and two other pharmacies were more helpful than this place. I'm not sure if I will be going to the Walgreens in Lake Geneva

The worst i have ever encountered! It is so disorganized there, no one knows what they are doing…read more They dont answer the phones or if they do ur put on hold forever and then disconnected. Their app just keep sending you updates that make no sense at all and gives you no details either. The website is just as bad. Deplorable service and its clear no one is steering the boat

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A lucky penny, from Walgreens! What does the FG signify on a penny like this, it's a 1990
A lucky penny, from Walgreens! What does the FG signify on a penny like this, it's a 1990
Walgreens
Walgreens

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Walgreens

Walgreens

2.3
(9 reviews)
13.7 mi

Avoid this pharmacy. Poor service. Pharmacist, Roxane is rude and unhelpful. Will be doing business…read morewith East Troy pharmacy in the future

I have actually never left a review before, but after yesterday and today I am so upset with the…read moreway Walgreens in Elkhorn handled my husband's prescription, I feel I must say something. My husband had a major surgery and was prescribed a controlled substance for post op pain. I was told by the discharge nurse (this is my own fault for not double checking the RX/paperwork) that he should take his meds every 6 hours. I was making sure he did this so that his pain would stay under control. So the problem was the RX read that he was supposed to take them every 8 hours instead of 6. I asked his surgeon to send in another RX and I went to pick it up. After waiting in line for 20 minutes at the drive thru-I was told that there was a problem with my insurance (which I did not understand) but the employee at the drive thru stated that it would be ready in 10 minutes regardless. I said great...no rush...I'll just run to the grocery store and come back to get it. When I got back...I was told that it was too early to fill it which I did not understand seeing I thought it was every 6 hours. I was like...why didn't you tell me when I was here before. I will admit I was probably a bit snippy. I said that I realize that they are very busy but everyone's time is valuable. He had also told me that it was the pharmacist discretion whether it be filled early or not. (Which most pharmacies will fill a controlled substance 2 days early if needed.) At this point (it would have been 3 days early and he still had some) I left and had my husband call the next day to see if I could pick it up on my way home from work (for one, a snow storm was coming the next day) and he will be out by the 10th day due to (I admit my fault for the misunderstanding and I had told them about it) to run out before and the answer was no...by law we can't pick it up until the 10 days. So with that being said, I feel really bad that my husband will be in pain and after I pick up that prescription...I will never go to another Walgreens again...

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Walgreens
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Walgreens

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Aurora Pharmacy - drugstores - Updated June 2026

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