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    Walgreens

    2.5 (8 reviews)
    Open 7:00 am - 10:00 pm

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    Ask the Community - Walgreens

    Walgreens

    Walgreens

    (32 reviews)

    $$$

    The friendly staff, help me find exactly what I needed! They even helped me use a coupon, directing…read moreme to the ATM... And showed me where I could get a drink of water, for my empty coffee cup! Thanks again to Tyler Julie, Michelle, & Sue, the story looks great, and I see you all working super hard, doing the graveyard shift over here! I even found a lucky penny, on my smoke break!

    The Walgreens pharmacy in Lake Geneva offers very poor service. I had a prescription sent over that…read morewas a STAT order. The pharmacy was given all of the insurance information needed to process the order. They were called 3 times on 4/27/26 to be made aware of how serious the order and they reassured me that everything will be processed for a 4/29/26 pickup (today). Well, they didn't process anything, and they are just now sending over information to the physician's office for an authorization they say they needed. They stated that the authorization usually only takes about 24 hours to process. They were not able to give me an answer as to why they waited until today to send in this authorization request, and not send it Monday like they reassured me over the phone. The pharmacy technician used the excuse that their system is older than him and they are not able to read any insurance card information if it's attached in the app. He seemed to think that was a good enough response but that's horrible. So no one is fixing this system? This excuse was given to me years ago but I suppose it's not a priority for the pharmacy manager Vanessa Bellei and Walgreens corporate office to fix. Serious side effects occur within the liver if this medication is stopped abruptly. This is unacceptable. When I spoke to the insurance company shortly after, they were shocked that the pharmacy decided to wait until 4/29/26 to send in the authorization knowing there is a 24 delay, minimum. All of their notes shows that the pharmacy should have sent in the authorization 4/27/26. Now the pharmacy's negligence has delayed my care which luckily the doctor and insurance company documented in case there are medical issues from this. Also, if you care about privacy you won't get it here. Prescriptions are placed in bins that are visible to customers at the pharmacy pickup/drop off desk. I can see full names and addresses by just standing here.

    Walgreens - drugstores - Updated May 2026

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