Fantastic customer service! We stopped in 30 minutes before closing on a Thursday and Veronica was…read morefriendly and answered all of our questions. She 100% has us sold on making the switch and would have stayed to transition us if we wanted to do it that night. We decided to come back Saturday morning instead and she remembered all the things we were looking for. Super helpful and knowledgeable and was able to meet all of our needs.

I had the EXACT same experience as Bonnnie Z. Literally the WORST customer service experience I've…read moreEVER had in any type of store I've EVER been to. I'd been a long time Sprint Customer. First of all, it took about 8 HOURS to get my phones switched over from Sprint to T-Mobile. I was told there was a special where you could swap in used phones...as long as they weren't broken and get free phones. THEN I was told you could get these nicer phones, the S21 for a "BOGO." I'd honestly never heard the term before. Buy one, get one free. Couldn't pay for the phone in the store at the time(which is what I wanted to do)...needed to pay. But my Bill will NOT be over $145 dollars. They absolutely GUARANTEE this. Shanna was the women I dealt with. First bill comes and they overcharge me. It's roughly $330 or so. I go into the store, talk to Shanna as she literally said SHE'D take care of it, if they overcharged me, she'd talk to the regional manager herself. So I went in, she said she sent the phones in too late. Ok, fine. So they send me a 100 dollar "gift card," which is a joke, they could have credited the account, but they charge you for each money you use it...whatever, just another way to play games and take your money. Anyway, 2 months later I go in there, talk to her and my bill is now 211 and change. Now I was told EACH time...and I went there with another family member, the bill would not be more than 145. I was on the magenta 55+ plan, 4 lines. But it'd take a few months for the credits to apply. I waited a few more months like an idiot. I call T-mobile, they're looking into it. Few more calls, looking into it, they'll get back to me. Finally, went in, talked to Garrett the Manager, explained the issue. Said Shanna no longer works at the T-mobile store, she works at a different one. He goes in the back to call her and says she doesn't "remember any BOGO," so they ask me the details. FINALLY turns out because I was a member of Sprint and T-Mobile bought Spring, I wasn't eligible for the "BOGO." So it's about 9 months after the fact now(Garrett is still "looking into it," after 2 months and hasn't gotten back to me, so...ya know, not holding my breath on that one). I went in there to ask about any details they had. I WANTED to just get cricket Wireless, buy my phones outright and not get locked into ANOTHER bad contract...and they got me again. They got me by repeatedly promising me an EXACT price...and I LITERALLY recorded the 2nd conversation where she said the price would be 145 WITH the price of the phone. So apparently she was wrong about that as the price of ONE phone is ~40 dollars a month, but she got the fact that I could get one FREE wrong as I'm getting charged an extra ~80 dollars a month. And as I said in another review, Shanna was helpful, it's just a joke of a process. She had to call in about 6-7 different times to get the phones transferred over. She was trying, it was just a joke with Sprint and T-Mobile. But that I could understand...she was trying, she was helpful. We were up against a time limit as my Sister was going back to Texas the next day and runs a small business and needs her phone obviously. And as I said, the last time I went there, I spoke with Garrett who called Shanna at the new store she was at and said she said she'd never remembered me. Didn't give any details like, "the two guys who were in here for 8 hours and about 10 hours over a 2 day period who bought 4 new phones and were pressed for time because we needed to get this done before my sister left for Texas." Oh...and the Cherry on top, when the person I was working with took the "new" charger I needed out of the box to show it to me, she never put it BACK in the new box. So when I got home, my Sister was short on a charger. She didn't find out until she was in Texas. So I guess basically the moral of the story is...you can't do anything about it. They can tell you whatever price they would like in the store, you can get all the assurances you want...they can still charge you whatever you'd like and you're completely out of luck and you just have to take it. Took nearly 9 MONTHS to find out I was NEVER eligible for the "BOGO," which again, I realize is a common phrase, but not one I use, so it's just annoying to me that suddenly Shanna doesn't remember the interaction and because now after being told I WAS eligible for it...I'm actually not....despite Shanna guaranteeing me that she'd call her boss and guaranteeing I'd get the discount on my phone if the credits didn't "transfer within a couple months." Now I'm just rambling, but I'm just so annoyed with this place.

I brought in an IPhone to have cracked screen replaced. Had to wait for owner to return to complete…read moreservice. Unfortunately, later that day I learned the "non-Apple" equipment he installed did not work with "Face ID" and I could it unlock features in my phone or access apps I had set up with Face ID. I called the store and got Voicemail. I left a message and never heard back from them. On top of that, Apple recognizes and notes that "non-Apple equipment/parts" have been installed on your phone and makes it ineligible for the phones warranty. Needless to say, $150 later I have a phone that is inaccessible and the store will not respond or fix. I do not recommend this vendor.

Worst experience ever. I needed a new battery for my Mac. They installed a new one still having the…read moresame issues of my Mac battery dying very quickly. Went back in and I was told they could either take their new battery out and since they disposed of my old one I can have my Mac back with no battery if keep the Mac for 3 days so they can run diagnostics on it. My biggest complaint is that they were not upfront with me in telling me that if the battery did not fix the problem, they would make the situation right. On top of that they gave me the Mac back with the new battery. They did not do a battery reset so I had to do that. Overall, customer experience was terrible and I felt like I was lied to from the very beginning they made it sound like everything was going to be fixed, and if it wasn't fixed, then they would take care of me, but upon further investigation they just wanted more money to run more tests on the Mac. 10 out of 10 would not recommend this company!

Called up and spoke with somebody about tap to pay paying and they had a bad attitude and said no…read morewe don't do that. Not sure what kind of company doesn't use to have to pay since it's 2024 but I will be taking my business elsewhere since I'm having issues with my card so I can only use tap to pay, but as much as this guy was being an ahole I much rather take my business somewhere else with a more professional location. Again, I repeat do not go to Hobby lobby on Greenfield. There are many other better locations that you can find arts and crafts that are also better priced this place will rip you off and give you poor customer service.

Oh my goodness, I left Michaels because a customer told me to try Hobby Lobby and I did. At first I…read morethought I was going to experience to same lack of service from Michaels. That Karen whose cutting the material was not helpful at all because she was comfortable standing where she was with minimum answer and an unwillingness to help. However, a sales person named Denise was a gem! Denise came and listened to my questions and walked me through my crafted desires. I really want Denise to know how she made my day when customer service is at an all time low...

Overpriced merchandise with employees who are "hard at work" standing around who really don't want…read moreto help customers

I went to the Sunglass Hut kiosk inside of Brookfield Mall. Ellen assisted me. She was extremely…read moreknowledgeable and provided exceptional customer service.

Fabulous sounding gear and friendly knowledgeable staff to help you find what you need. My music…read morecollection has never sounded so good.

They don't answer emails…read more I spent an evening there listening to speakers, but follow-up emails were not returned. I spend lots of money on this hobby and was ready to buy something.