The woman working today was so incredibly helpful and steered me to exactly what I was looking for…read more She even gave me great tips on what products to use. I will definitely be back again with the helpfulness and kindness they show their customers.

I think I need to test out a few more products before I can really pass judgment. But from what…read moreI've seen in the store, pretty decent selection of items. They did have the items I was looking for but thought the two girls at the register could have been a tad nicer.

Madeline was very pleasant! They are open early, very accommodating and very friendly! Thank you!read more

My company was struggling to find the stain that we needed in the quantity we required but Evan…read moremade it happen against all odds. Both he and Cooper worked together to provide excellent customer service and I am very grateful and impressed. Thanks for all of your help guys!

Very friendly and always very helpful, there is a girl on staff studying to be a decorator and she…read moreis very helpful with colors.

The people working here are quite knowledgeable and helpful. They have what I need at fair prices…read more I love being able to purchase a couple of bolts, washers, and nuts without having to purchase a whole package. I highly recommend this store.

Refused to refund for standard filter product they always stock even with receipt because outside…read moreof return. Not good treatment of Ace rewards member. Two items I purchase at other Ace locations not carried. Will continue to shop Ace. Just not in Delevan

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Terrific local business-- and people! Heyer's is a family-owned hardware store in the old sense of…read morethat term: from the owners on down, everyone there is either actual family or treated near enough that way. You'll more than likely be dealing with one of the owners when you need some help finding a part or figuring out a problem, and they'll help you until things are all figured out. Ed remembers just about everyone's name, and he can recollect all your household projects for years to come as he asks how they turned out or are holding up. Could not find a better place to solve household problems in this day and age.

This used to be a friendly, helpful store. And I should know because I've spent a lot of money…read morehere! I went in today to purchase paint and a whole bunch of other things. The first omen was seeing a man with no mask on. There is a state requirement about masks.. If you are going to post signs about wearing a mask, enforce it! No one was at the paint department, so the woman at the check-out register announced on the P.A. for assistance at the paint department. After waiting 10 minutes, I left. And the store was not busy at all! I had planned to buy the items on my long list while the paint was being mixed. I doubt if I'll go back. This used to be one of my favorite stores. It seemed like there were always friendly, usually older, men ready to assist or answer any questions. It's changed. And not for the better.

The doctor was great. Front staff, not very welcoming. Front door locked. You must wear a mask…read more Ok, I get it. But the interaction with them was not at all friendly. No customer service skills.

I was in from out of town and needed a pair of lenses last minute and Jordan was extremely helpful…read moreand knowledgeable. She really went out of her way to help me in a pinch. Fantastic service!

Great selection of food items, great location (1/2 mi. from home), can be very pricey on some items.read more

The produce comes from Colorado says USA...at this early opening nothing local. There is a huge…read moreproduce section and kept up well - prices can vary from $ to $$$. Store is clean and has a vast array of supplements, food, beverage at an average price, some sales. Bathrooms you have to have staff to let you in. For new customers who sign up to give your phone number there are great discounts...not sure how long will last. What is hugely lacking is the customer service and their not representing a community based, beautiful, organic store. Either staff is overworked, underpaid or not cared for. No smiles, no welcoming at this new store. I could not read a label of a plant based bug spray and asked a staff member to read aloud. There was potassium sorbate and other non-planted based ingredients. The older cashier was abrupt and impatient. Compared to the wonderful co-op I go to in Milwaukee, there is no need to return.