friendly service, very helpful in finding what you need. Handy location in this small town!read more

From the owner: Hours of Operation: Monday-- Saturday: 8AM-6PM…read moreSunday: 8AM-5PM

If i could give this place 0 stars I would. We walked in just to look around see if we could find…read moresomething we need in the house the manager rudely comes up to us and tells us to leave and come back with our parents when we told him we are over 18 he was still rudely trying to get us out.

Do not shop at Ace IN Harvard IL...The inventory is very stale/old. I bought a Milwaukee lithium…read morebattery for a grinder , and it worked for 13 minutes and was defective.... I called Milwaukee tool and they said take it back for a replacement.... The Ace worker I called said bring it back, so the next day I took it back, and the owner was this old cuss in a bad mood and he said it was " to dusty" and wouldn't take it back for a replacement.... ( less than 48 hours after I got it... I needed it for a contractor doing a paint job for me.....) He's a real piece of work....

It's nice to have a Small Town hardware store where you can find the items you can't find in a big…read morebox store!!! They are very friendly and know the products. Well worth the value of going in and just walking around.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those…read morewho truly keep the business running are ignored while mediocrity is rewarded. During my time as a cashier, I was more than just someone who rang up transactions--I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I'm curious--who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most--inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door--taking the true magic of the store with them.

Went into shop for a small portable air-conditioning unit for a bedroom. A fantastic female…read moreemployee asked if she could help me however, I'll renew what I was going to get so I really did appreciate her help. While I was lifting the heavy unit to put it into my cart, two other associates came over and helped me. At the checkout, another employee help me at the self checkout because I could not lift the air-conditioning unit out of the cart to scan it so she took care of it for me. I gotta give this store an A+ for customer service today. The associates really care. The store was well organized, and pretty much stocked considering it is a Friday. I didn't have too much trouble finding what I was looking for and asked for the price. They are very competitive here with the competition.

Rip off. DEI management. lol. The current manager couldn't tie his own shoes , yet alone help you…read morewith customer service. The team can't even keep simple inventory logged correctly nor help with customer service. Rip off prices and dirty store as well, dirt in corners everywhere. Negative stars for Lowe's. Go to Harbor freight it's all china junk anyway. Slave made everything with huge markups.

First visit: We brought in a $65 power inverter from Ace Hardware with a red cable cover that had…read morebecome detached. We took it to the "repair" guy at the back of the store. He took it in the back for a few minutes, then came back out *laughing* and said when he went to put the red cable cover back on, the black one on the other cord came off, so supposedly, he now had to shorten that one, too. $6.45 for the repair. Granted, I'm glad it wasn't more than that, but it was still more than repair was worth. Second visit: The black cable cover had become detached again. We took it to the back (repair) counter again, and the guy who waited on us *this* time ended up taking the cover completely off and slapping on some black electrical tape in its place. Do NOT come here for any electric equipment repairs!

Best experience EVER at a hardware store. Bob, a very friendly, personable, knowledgeable man went…read moreout of his way to help me with my situation, suggesting an even better alternitive for what I came in for. Friendly and with a great personality Bob, who I never met before my visit, made me feel like I was at a friend's home and not at a hardware store. I consider him to be a very valuable asset to Dunn Lumber and because of him I will return in the future.

The people working here are quite knowledgeable and helpful. They have what I need at fair prices…read more I love being able to purchase a couple of bolts, washers, and nuts without having to purchase a whole package. I highly recommend this store.

Refused to refund for standard filter product they always stock even with receipt because outside…read moreof return. Not good treatment of Ace rewards member. Two items I purchase at other Ace locations not carried. Will continue to shop Ace. Just not in Delevan

Needed to get some paint for a couple different projects. The staff at Ace always do a great job…read morewith getting colors matched, or making a fresh can from an old recipe. Thanks

I was unable to start my Weber grill so I called and ask for Weber grill help. Rich was able to…read morewalk me through how to fix it!!!! Omg I'm so excited I did it. Rich thank you so much, I'm so glad there are still locals who care and take the time to help others. I appreciate all the hard work you do and dealing with me walking over you every time you talked...sorry

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

stopped in today with my daughters. Love their home decor. I purchased a picture and certain…read morethings to go along side it for my bedroom wall. The lady working there took the picture off the wall along with iron candle holder. I asked if I can keep the 2 screws to it and she said no.... I was stunned. I brought it up again upon checking out and after going back and forth she finally agreed. After spending almost 700.00 then this? We walked out feeling so unappreciated And confused . Not sure what this woman was even thinking making us fight for 2 screws...I've been going there for years. Time to go elsewhere.