I use this store as my pharmacy and for my photo needs. It is always clean - the pharmacy runs…read moregreat and usually has prescriptions on hand. The store manager is friendly as are the staff. Always a great experience here!

By far the worst pharmacy I have ever dealt with , The staff is rude and combative, and according…read moreto them they never make a mistake, Any mistake is my doctors, myself or their "small computer screens".I understand they are severely understaffed but the rudeness and arbitrary changing of rules as they see fit is maddening. I have asked my insurance to consider not requiring us to go to CVS, as many others have.

The worst Walgreens I have ever encountered. Their pharmacy is an absolute nightmare. This store…read morewill repeatedly go without a supervisor or manager on duty and I think that's where a lot of their problems lie. Every time I've called to ask for a supervisor or manger to speak to they are never there. I've even gone in person a few times and same situation. This Walgreens will continue to lose valuable life long customers if such negligence of a reputable corporate owned chain continues. I've spoken to countless other individuals who have encountered similar experiences and will not longer be shopping at this location. It's sad when the only Walgreens in your area is this terrible...

Had a 3:00 appointment for a vaccine. 8 people ahead of me. When number 7 went in & out, I waited…read more45 minutes for them to call me. They skipped me & called the next person. I had to intercede & they said my paperwork got mixed up somehow. I left at 4:40. This was my first (and last) visit to the Island Lake Walgreens. Lake Zurich is much more organized and efficient.

So this wouldn't be a very convenient spot for me. However, I had an antibiotics prescription sent…read moreto my usual walgreens just to find out they now close at 5pm on weekends... obviously I can't wait for something like this. So when I called walgreens and managed to get a hold of a human, I was told this one was open 24 hours. I called them and they were able to move and fill my prescription right away. However, it wasn't something they did in a friendly manner. Instead I felt like they were annoyed to have to do something. The tone of the person on the phone was displeased to say the least. A similar issue at pickup, the gentleman who was running the counter wouldn't even acknowledge my small talk. Just flat out ignored me. Overall they can have a 3, they did the thing I needed, when I needed it done. That's good enough. A little customer service would go a long way... I know I'd be fired at my job if I acted that way and my job isn't potentially life or death like a pharmacy.

Pharmacy closes from 6:45p - 7:15p for "dinner".... Not 6:35.... Not 6:40... 6:45. This is the…read morethird or fourth time that I've been here where they close the pharmacy earlier than advertised.. and open back up later than advertised.

We switched my grandmas prescriptions from walgreens to here, and so far so good. We always had…read moreissues over there, they would outright misplace her prescription and then claim it had been picked up causing hours of stress, panic, and frustration. This happened several times, and enough was enough. No such issues here. My grandma also likes the rewards she earns shopping here, and the service has been helpful.

This pharmacy is an absolute disaster specifically the disgusting attitude from the pharmacy…read moremanager, ALEX. She intentionally upheld a prescription from a transfer from another CVS (Oak Park). Not only is this not CVS policy but ALEX did this on her own prerogative (found that out from my previous pharmacist) and then had the nerve to say "It takes a couple of days, don't hold your breath". Dealt with another person also named ALEX who talked to me like I was some sort of drug addict for a psychiatric medicine that I've had for years at CVS Under no circumstances should you ever go to this store and use their pharmacy. I believe the only recourse here will be filing a lawsuit for discrimination. I politely told ALEX I would be writing this kind of review and her response was: "DO WHATEVER, I DONT CARE" ALEX doesn't seem to understand or care that people can, and will, die from her mistreatment.

The staff at QoL are the friendliest and most committed pharmacy staff I have ever met. They will…read moredo whatever they can to assist you with your prescription needs. And they are FAST! There service is truly personal. I know this all sounds too good to be true, but it's honest and accurate. I recommend QoL most highly.

My experience with this pharmacy WAS great . I loved that they were so friendly and quick. It was…read morevery convienient for me to use them considering my daughters script had to be mailed to the facility every month from Indianapolis. Our nurse would drop it off when it arrived and I would pick it up... Until i found that I was running out of her medication several days before we would even be scheduled for next appointment.. I chalked it up e first time thinking because she had to step up they might not of compensated for he amount. But it happened again and again.. I knew that they would say it was me.. But then realized her monthly prescribed 120mls was in an 90 ml bottle .. So I confronted her doctor and she told me she has had previous complaints about medication shortage recently to fill at a different pharmacy. What I recieved at Walgreens was nothing close to what I had been getting. The bottle was huge. Not to mention the pharmacist showed me that the bottle comes to them which contains a powder . They add a required amount of water which activated the medication. And that is what I should of been getting. My daughter was anywhere from7 to 9 days short on a medication that she needed and suffered withdrawl from because of it. either A they were stealing it or B they stealing it.. Ugh I am one pissed off momma.... I surely wish this wasn't the case but I cNt make sense of it another way.. How many other kids and PARENTs who depend on their medications had tI suffer!? Not to mention that the 120 mls of liquid cost 240 $ without insurance. Which was paid for out of my pocket for the first two months..

I haven't been to Meijer in a while to get prescriptions. I went to immediate care right next to…read morethe Meijer Mchenry and have to go to Vernon Hills for work. The doctors office called over and they had it ready within 15 minutes. I just want to thank the pharmacist and the person that assist you at the window. I am so very thankful that they were able to do that for me so I didn't have to wait for a few hours and I could get to work and start my medicine right away great customer service so friendly.

Kim helped out with picking up a prescription today, and she was so patient and pleasant. The drive…read moreup pickup is also nice. We had not been there in a while, and there is now a card reader and touchscreen at the drive up which made pickup very smooth. Thank you, Kim!

Typical Walgreens, with all the same bad and not so bad. Their groceries are so overpriced, and…read morethey don't have a good selection of cold juice. I would never ever again come to a Walgreens for a prescription, but I had trouble finding an OTC medication here, maybe it was just me not getting their layout but it just wasn't obvious. Reasonably clean, and I didn't have to wait very long in line.

Ricky in the pharmacy is rude, I always him about my meds that's delayed he bluntly told me they…read morewon't be refilled and I asked why didn't you all just cancel so I don't have to drive all the way here. His response was it's cancelled now no worries... THIS IS THE WORST DEPARTMENT! everyone as the Walgreens check is so sweet. The pharmacy needs a vacation or something it's insane.

Excellent people, they always help with a smile. Even when I had a cranky day. Thank youread more

Catastrophic pharmacy- spent entire day with no staff or pharmacist answering the phone-…read more Contacted store manager and still no results- They are out of simple antibiotic ear drops so I had to go to Walgreens Wauconda, who has it. But again their pharmacist is unable to reach Osco pharmacist, because they told me they are understaffed. Good Luck with flu vaccines, any vaccines, fall and winter cold season. They are so understaffed and overwhelmed, nothing functions. I'm calling the manager of the store, they keep connecting me to the pharmacy. My entire Day Off- Friday spent trying to have my prescription sent over to Walgreens across the street! Good luck with upcoming holidays coming understaffed- all the out of town travelers coming- sick people, they are not capable of supporting this large flow of customers! Never again, Jewel in Wauconda!

Kind, courteous staff. Never had insurance issues. Most Rx's are in stock. Only complaint is…read moretheir hours; weekends are short (in my opinion). Switched to Walgreens ONLY because they are 24/7 and have a drive-up. So, complaint mainly with hours, which the employees there can't help.