I have very mixed feelings about this place. On one hand this is undoubtedly the best dental office…read moreI have ever visited. Period. Spacious, modern, super clean, equipped with the latest and greatest technology, professional staff, and the doctor who is a dental guru. The equipment includes instant x-ray that pops up on the computer screen while it's being taken, whole jaw spin-around-your-head x-ray machine, waiting room with TV, computers, gourmet coffee machine, fridge with drinks - you name it. And once again the doctor is a real pro, knows his stuff, and is able to explain things in plain English. So what is the problem? Well, I came to them because big part of my tooth broke off. I wanted it patched. I got the x-rays taken (all of them and then some) and... I got talked into... cleaning. I had it done a couple times in the past and since it's been a while I figured - it can't hurt to do it again. My mistake was I did not ask for the price. And part of why I am so upset - the quote or proposal was not offered. To make a long story short - the doctor told me that the tooth that broke should be removed because the x-ray shows decay and it will only get worse. I considered it as he seems to know what he is talking about but only until I got my bill. It was close to three thousand dollars! For cleaning!!! (well, the x-rays too I guess, plus some super expensive anti-biotics - to be fair). Oh, and most importantly - the cleaning WAS NOT done by the doctor - but by a hygienist of course. Had I had a chance - I would have declined. But there was no quote, no estimate - no indication something so ridiculous is coming. In the past I paid $170 and $220 for the cleaning and I was not even remotely expecting this. After I voiced my disappointment and explained that I will be paying myself the price was reduced to about a thousand dollars. Which is still five times more than I expected. I am not stupid and I understand - the price included the fancy x-rays, the doctor's analysis and diagnostic, the pricey antibiotics and the cleaning itself. But still, had I known I would have declined - even for the thousand dollars. It was obscene and preposterous of them to do that and not tell me how much it will cost. And the original price - what the hell was that about? Well, I had to go to another dentist to patch my broken tooth - which was done for $300. To be fair - I was advised to remove it too, but I chose not to. Summarizing - if you have deep pockets or fancy high limits dental insurance - this is probably an awesome place to go - as you will most likely receive top notch dental care. But if you have to pay significant portion of the bill yourself be forewarned - you may go bankrupt. At least be smarter than I was and demand a quote BEFORE you let them touch you.

My choice would be zero stars if it was available. I scheduled an appointment solely to have an…read moreexisting dental device adjusted. At no point was I informed that this visit would involve a dental evaluation or that any additional fees would be incurred. Upon arrival Dr. Dano immediately began promoting his own dental device, claiming it was superior to the one I currently use. He then proceeded to perform -without my request or consent- a dental evaluation. Following this unsolicited evaluation he informed me that all my silver fillings needed to be removed and that additional caps were necessary, totaling an estimated cost of $7630. I left the appointment without the adjustment I came for, confused, concerned, and extremely disappointed. I sought a simple adjustment, not a sales pitch or an unrequested dental evaluation. Shortly afterward, I received a bill for $225 for a "dental evaluation", which I never requested, approved, or was informed would take place. When I questioned the charge, the office manager responded rudely and stated that if I did not pay the bill, they would pursue the matter in small claims court- adding that they have never lost. The threatening tone and lack of professionalism were completely unacceptable. Had I been informed in advance that a fee would be charged for a dental evaluation, I would not have scheduled the appointment. TRANSPARENCY REGARDING COSTS AND PROCEDURES IS A FUNDAMENTAL ETHICAL STANDARD IN HEALTH CARE. Bull Valley Dentistry failed to uphold this standard, and in my experience, did not act with transparency, informed consent, or professional courtesy. I have filed complaints with the American Dental Association and Better Business Bureau. I believe patients deserve to be treated honestly and respectfully, and no practice should be allowed to mislead or pressure patients into unnecessary services or surprise billing. I do feel fortunate that I am only out $225. Please consider another opinion before letting Bull Valley Dentistry be your dentist.

Sarah has made my experience again for the the first time so much better than where I went before…read more She is very engaged and answers my question and I feel comfortable taking her recommendations on product and style

I had a brow appointment scheduled for 9:20 a.m. at the Ulta in McHenry this past Saturday. I…read morearrived at the check-in desk at approximately 9:22 a.m. and was immediately told, quite rudely, that my appointment had just been canceled as a "no show." I explained that my appointment was scheduled for 9:20 a.m., which was confirmed both via their text system and again by phone the day prior. I was told I was "incorrect" and that the appointment was actually for 9:15 a.m. I then showed my original confirmation on my phone clearly stating 9:20 a.m., at which point a 9:15 a.m. cancellation conveniently appeared. Despite being less than two minutes late for an appointment that had been confirmed for 9:20 a.m., I was told they could not accommodate me because they were fully booked and insisted my appointment was at 9:15am despite seeing with their eyes, that it was at 9:20am (they did not share evidence that their system actually indicated 9:15am and the individual was very rude from the get go). There was no apology, no attempt to resolve the discrepancy, and no accountability--only repeated insistence that I was out of luck. When I expressed that this was unfair and suggested their booking system needed to be corrected, the response was simply, "I agree," with no further effort to help. The interaction escalated unnecessarily, and the tone throughout was dismissive and unprofessional. This was one of the most rude and unjust customer service experiences I've had. The lack of any type of apology for the inconvenience to me, was icing on the cake. Unfortunately and mysteriously I'm currently unable to log into my account or reset my password; otherwise, I would include the staff member's name.

Insurance money scam. I was barely there all of 15 mins total before they just gave up and told me…read moreI needed a surgeon. No X-rays just a piece of paper with a referral. I literally told them in the pre appointment forms what was happening but of course there not going to tell me not to come. wasted half a daysdays worth of work and left still in pain

Arrived for my 9am appointment and before my cleaning was told I needed to see the dentist that…read moreday. However, she would not be in until 10:30. They asked me to have my cleaning and wait for my exam when the dentist arrived. When I declined to wait I was told the office would call to reschedule which never happened.

The Cosmetologists working in this McHenry store are so wonderful, full of good advice and know…read moretheir products. They truly want to help their clients. I hope they get raises! This location is always fun to shop, and Im so glad they are nearby! They carry the best of the best and I find the pricing very good. There are are always special sales too.

The Cosmetologists working in this McHenry store are so wonderful, full of good advice and know…read moretheir products. They truly want to help their clients. I hope they get raises! This location is always fun to shop, and Im so glad they are nearby! They carry the best of the best and I find the pricing very good. There are are always special sales too.

The reward program has really gone down hill. It took me a long time to earn a reward and when I…read morewent to redeem the $18.95 one item reward/ the choices were soooo limited. I basically only buy wallflower plugs and refills from BBW. I selected an $18.95 wallflower plug as my reward and they said that wasn't acceptable. I could get one wallflower refill for my reward. No where near $18.95. She said I could order a two pack online but of course the shipping is outlandish. Not going to both with their rewards program anymore.

It never fails that I'm NEVER greeted when I go to this location. Everyone else is greeted. I've…read moreactually stood there and watched. I only go there out of convenience of the location.

I've made 2 visits with Ann Marie at McHenry Medspa and am so impressed with the time she has taken…read moreto provide the education I was looking on the services they offer. Excellent Customer service and building a loyal customer before she worries about how much revenue they will bring is clearly at the forefront of her practice. I'll be back!

This place has completely changed my skin and I just got fillers in my lips and they came out…read morebeautiful

The staff is wonderful, always so nice and welcoming. Dr. Conti is awesome, very informative and…read morelistens and doesn't lecture. I'm glad I finally found a dentist close to home and reliable. I have been going here for 3 years now.

The staff is great and the service is great!!! Had a root canal and crown done and not one issue…read morewith the whole process. Highly recommend Lakemoor Dental!!

It was my first time using their services and I was satisfied with the results. She was friendly…read moreand polite. I was seen on time and the service was completed within the expected time slot. It was also clean in the salon, and she wore a mask. I got my eyebrows and lips done. The eyebrow threading was even and matched my facial features. I would go back and recommend others to try.

Preeti is awesome !!! Truly a love....cares about her clients.....I have went to her for a few…read moreyears...