Pumps with no receipt paper again. When you go to the main…read morestation to get a receipt there is a sign posted that says it'll take at least 10 minutes to get your receipt printed due to the computer system

Appreciate Kevin and David checking out my request regarding an oil change. Thorough checks and…read moreservice! Thank you!

Now, before I write this I have to say first that I LOVE the Thorton's in Round Lake Beach. The…read morepeople there are great and the service is excellent. So, I guess I expected the same treatment at the McHenry store where I stopped in specifically for an ice tea. I mean--I had my friend drive there on the way to somewhere else so I could get one. Love their ice tea. Really, really love it. Tall, icy, refreshing and full of lemon--shway! I Get it from the RLB location any time night or day. So, I was a bit surprised when I got to the Mchenry location and found the ice tea machine and the lemon container both dry as a bone. When I asked the gentleman who worked there if I could get some he waved his hand and said: "No--if it's not there then it's gone. And we're not going to make any more tonight because nobody wants it." Which confused me because I was standing there telling him I wanted it. It was...I believe the technical phrase is, "Uber sucky service." I also watched him throw a bit of a hissy fit to his co worker about whether or not the pop machines were clean and how someone else--who wasn't present at the moment-- would just, "Have to deal with it..." Maybe he was having a bad night. That's understandable. It happens. But I still won't be going back.. The experience sucked monkey privates.

Stopped by on our way back to Chicago on our bicycles…read more The bathrooms were fantastic. Clean Clean Clean. They are rated top dog for their bathrooms for a reason. There is even a switch to flip to notify an employee if the bathroom is not up to standard. The sink was big and only slightly slanted which allowed me to NOT get splashed when I washed my hands....thank you. Condoms are sold in one of those wall machines....that was weird. Bought a candy bar on the way out. If i had a car I would gas up here. bike parking on the west side of the building....Free air too.

Best service and always busy. This is very convenient gas station that is at the north east corner…read moreof rout 12 and 120. McDonald's is right there inside the store and plenty of parking spaces. I get my coffee a lot of times weekend mornings. Will be back always

Great store that has everything you would need. A little pricey but it's super convenient with a…read moreeasy In And out. They serve beer here too so late night it's the place to go when the rest are closed.

Worst Experience Every .. Debbie the Manager doesn't know how to treat customers .. I am 45 years…read moreold and she carded me cashing out a scratch off lottery ticket and pointed to a sign that read must be over 40 to not be carded .. it was a $20 win on a ten dollar ticket .. I will never go there again .. Considering I have gone there ever day for the past 4 years and never have been carded buying or cashing in my tickets

nice selection of goods, gas station has been in good shape for many years. Drinking fountains and…read morerestrooms available, there is a family restroom here, ask before going.

I find it extremely tacky to talk about a manager in front of customers. i was in there yesterday…read more2/23, around 4:00 p.m. and literally was offended the way they talked about the manager there. The manager is always friendly and very helpful every single time i have been in there.

The gas pumps NEVER WORK. By the time it "reads" my card I would've already went to Chicago and backread more

New owners raised the prices on the soft serve. Gas is usually more expensive than other spots…read more Candy selection is limited but the drink wall is endless. Nowadays, overall mid. Better with old owners.

This place has it all. I can fill up on gas and grab the basics that I can find at a grocery…read morestore. The staff is also top notch.

I find it very odd that people rate this place horribly, as it is one of the best Gas Stations I've…read morebeen to. The customer service is great, they have a wide variety of food and drinks, and the coffee is delicious.

This gas station offers a car wash for reduced gas prices. Standard fare right? Problem is car…read morewash is located off site at a Mobile gas station with little indication of same. When I asked the clerk where this was located on pump she said it was there but didn't know where. I asked her to walk out with me and show me. She had no idea where signage was located. She asked another employee and we all went out once more. There it was (see attached pic). Tiny signage 8 ft high with unreadable directions. She tried to explain how to get to the station but being unfamiliar with the area I found thus to be very unethical. I asked fir a refund which I received.

One of the dummies Mobil gas stations I have ever been in…read more All the trash cans were over flowing and the window washing fluid buckets were dry. I walked in and there wasn't anyone around. I had to put my shoulder into the door to get it to open and the same procedure to get it to shut. The lock had been broken several times, no TP on the roll and no soap. Gross! No wonder I was the only patron there. All the locals already know this was a loser.

I can always count on Ricki and his team to deliver fast and friendly service! Ricki himself is…read morealways willing to go the extra mile to help me! I didn't used to have a regular gas station but I do now! I appreciate spending my money where I get great service!

Not one station with window cleaner. Other times it is just filled with nasty black smelly waterread more

I have gone to this gas station for several years every morning for coffee and gas. I honestly…read morestopped going here even though it is the most convenient station for me. I have stopped going here about 3 months ago because I got tired of coffee either being empty or so burnt it taste terrible. I'm not a coffee snob by any means ( just not a Starbucks overpriced coffee fan) but one morning I went I told the girl working the coffee containers were all empty she actually tried to talk me into a flavor that she liked because she just made it and it was her favorite. Really? If you are going through the effort wouldn't you make all flavors? Got tired of everything either empty or broken so haven't gone back for a while. Figured I would try again about a week ago and same old stuff so don't feel bad driving by. It honestly used to be busy there and now don't see cars in there at all. I'm sure that the manager or corporate office is thinking it's due to the rough road driving in there (which is being replaced now) but it's due to the lousy service they provide. I don't think it's the people that work there I think it's the management that they have in place. Many times that I was there before there were 2 employees outside smoking (pretty sure one was the manager?) and everything was empty inside and the poor person inside was taking heat for everything many times. It's a shame, want to support local business but not if they don't care. There are many more places to get gas and or coffee.