0 stars for this store!!!! I had my old card I used for years and one day it wouldn't work so the lady at the desk tells me she has to give me a new one.Ok no problem but after I start the new card all my fuel rewards won't work! I call customer service and after 3 different agents they finally fix it! 2 hrs on the phone!!! The 2nd agent even hung up on me instead of doing what the 3rd agent did and fix it!!! Heavy Pakistani accent and you can hardly understand them!!! Mariano's due better with your customer service cause it sucks real BAD!!!! Idiots is all I can say!! read more

I just wanted to do a "shout out" to the bakery in Crystal Lake. They created a beautiful cake for my husband's landmark birthday and I won't tell you the whole story, but I literally - tripped - with the cake in my hand over a curb, threw the cake like a hockey puck onto the pavement while I was flying through the air from arm's height and it hit full force and slid about five feet on the pavement. I brushed myself off, walked into the restraunt and peeled back the packaging - bracing for a train wreck and guess what? NOT A MARK ON IT! Great cake packaging, Mariano's It survived flying through the air, hitting the pavement and sliding five feet. Thank you! read more

Quality & excellent selection. great service. regional specialties beautiful floral & FRESH read more

Mariano's - Kamal/Joe ruined our Economy - Specialty Food Near Me - Crystal Lake, Illinois

This is our go to store. I purchased salmon yesterday. I only needed a small piece because I froze 1/2 of the salmon I purchased at Mariano's two weeks ago. The salmon on top of the pile looked good but because I needed 1/2 lb the guy searched around for a smaller piece under the nice filets and pulled out a real old piece of rubber. I didn't notice until I got home. It was inedible and went into the garbage. We split the small piece from the freezer instead. The fish monger should have noticed this and put that fish in the garbage. We could have gotten sick. read more

Will never work for Kroger again. Was hired in 2021 and had covid and couldn't work and was terminated because of having Covid. Had to go through all the Hassel to be treated poorly by the HR PERSON FROM LAKE ZURICH AND CRYSTAL LAKE. Definitely Wil never shop there or recommend employment there. read more

Absolutely best grocery store ever! Drinks while you shop! Yes there's a bar you can get wine or draft beers the beers selections change weekly and they are amazing great IPA's and only $4 shop while you enjoy a nice cold drink. The bartenders are funny and very nice, make sure you take cash to tip them. Fridays they have live music and more drinks at the bar, there's an area you can sit and enjoy this. Also outdoors sitting if you want to take your drinks and hot food purchases out. They are like a signature Kroger, make sure you download all your coupons and come shop for what you need, I feel like I save more here , specially with the weekly deals they have, and you get gas points with every purchase. I've gotten over $1 off my gas with all my points, well worth it. It's a big store , fresh baked goods sold daily. Challah bread is the best I've had in a while so delicious! Service is amazing , the cashiers and the stock people are always nice and greet you. read more

For at least several months, I've noticed changes at Mariano's in Crystal Lake. Produce department looks like they had a sale that lasted a week and slim pickings with wilted/rotten looking items. Told the manager when I saw him. The in house thick cut maple bourbon bacon was discontinued and the rest of the bacon is now paper thin. Going forward, I'll use Mariano's for deli , although the last week we got to experience in house bickering and complaining. Salad/hot bar is not consistent and not refreshed as it should be. One of the flower ladies is constantly rude and dismissive. Mariano's was my go to place before. Do better. read more

I come here once every two weeks to get my deli and weekly lunches for the family. We are a pork free household and every 2 weeks I order deli. Associates have to deep clean machines for me and I am BEYOND GRATEFUL. I take in consideration the peak times and go super early or late in the evening. I would hate for anyone to wait longer than they have to. I would like to recommend Meredith at Deli. She is AWESOME and goes above and beyond for customer care; something we haven't seen in a long time! I love coming here and seeing her especially when she takes care of me. Thank you Meredith. I hope the whole world can see what a blessing you are. read more

The sales are sometimes hard to maneuver and customer service is something to be desired

Mariano's food service and hot bar is absolutely disgusting now. I've had it before, it was nothing over the moon but it was edible. I got it today for a quick bite and it was trash. There was hardly a selection. The few "sections" that I did try were gross the chicken wings were all fat and dry. The ribs were honestly the worst thing I've eaten they were gross and so dry. The hot bar looked like it wasn't taken care of there was food on the outside of the bar. read more

Mariano's - Big ball of fried fat. No wing. - Specialty Food Near Me - Crystal Lake, Illinois

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great store no question, the dig coupons are why I will never go back. The person paid less because she had a secret card. ok went home tried 30 min to get the account set no go, you will not miss one OG but its getting stupid, same goes for Jewell's foolish card. read more

I'm updating my review. I still stay away from the buffet food because nothing has changed there. However, this is still my favorite store to shop at. We are here all of the time getting great deals. We came in the day after Thanksgiving and picked up nine 20 plus pound fresh turkeys for just over $5 each. These turkeys were originally priced at between $55 and $60 each. These were Butterball Turkeys. We kept two of them and donated the other seven to our local food pantry. These weren't expired turkeys either. The sell by date was still a week away. We have gotten other amazing deals here too. You just have to be here on the right day at the right time. read more

We've loved going to Mariano's in Crystal Lake, but lately it's just not so great. The whole staff that we have to deal with is just not that into good customer service. They just "do their job" with no particular friendliness or care. And to top that, yesterday I bought my favorite sliced cheese, LOL american cheese and it was the worst cheese I've ever tasted!! It was more like card board than food. And the prices are outrageous!!! Refrigerated jello packs used to be about a buck and now are $3.25!!! Really!! Good bye Marianos!! read more

To be clear, this review is specifically for the Mariano's Pharmacy in Crystal Lake, IL. We moved to the area in late August. I missed the opportunity to renew my vanity prescription (not covered by insurance) for a lash enhancement product, and my Good Rx app showed Mariano's pharmacies to have the best price. We stopped in on a Sunday afternoon and I explained to the pharm tech that I had just moved here, and asked them to call the dr since the refill on the scrip had expired by a few days, because I was moving. The pharmacist intervened and said, and I quote: Just get this filled (where you originally went). I then explained to her that the scrip had expired and they had the best price to refill. She stalked away and then I stated to the tech I'll just call my doctors office and have them call you. Then we left. The next day, Monday, I called my doc's office and they cheerfully informed me that sure, they could call the pharmacy of my choice. Well three days went by and I heard NOTHING so I called Marianos and was informed there was nothing in their system for me. I called my doctors office again and they assured me that they had phoned in per my request, and left a detailed message on voice mail, but would call again. I followed up with Marianos and they said and I quote: oh yeah well we're never getting that (generic product) in and if it comes in it wouldn't necessarily go to you. (Oh really?) BUT we have this $200 bottle of name brand product we could sell you. (Oh REALLY!) So it occurred to me I could go to a different Mariano's and I did and I got WONDERFUL service at a pharmacy near my work in Chicago. Not only was it $18 cheaper than the price on the app, they had it in stock and filled the scrip within 10 minutes. Absolutely no push back or delay. Needless to say, Mariano's in Crystal Lake, IL will never get my money. read more

If you don't mind being treated like an annoyance by everyone that works there, if you like to see one price on the shelf and then be charged a much higher price at checkout, then sure, go to CL Mariano's where everyone hates their job and they bait and switch you on prices. Or better yet, go to Jewel where even if they hate their job they're still relatively nice to customers and if you tell them something was marked differently on the shelf they'll try to make it right for you. read more

Listen, I love Mariano's and especially since there's no Whole Foods close by, I can find some important dietary options (gf, dairy free) from brands that are hard to find elsewhere. Still, the prices are on the average way higher for some standard items that I can get elsewhere, which makes it hard for me to shop here in general. Last time I was in, we got a couple of poke bowls and some mac and cheese and chicken fingers from the freshly made food section. The quality was high, and the prices for the convenience were right on. Mariano's remains for me the place to get the one or two hard-to-find items and that's it. read more

I was quite saddened to see how dirty the store is. I'm back in the neighborhood from out of town and was so excited to go that dream slowly dissipated. The isles were dirty . It made my shopping experience. Not as fun as I would've liked please clean up guys. read more

Seriously disappointed in the turn that Mariano's has taken this summer. The quality of their produce took a serious drop after the honeymoon period of their opening was over. This summer has brought a big drop of choices for ingredients to do real baking and cooking. Many of the aisles give the impression of a giant convenience store. Want a frozen pizza or burrito? Mariano's has got your back - dozens of times over. The rearrangement of the aisles is also inconvenient. Every store rearranges from time to time to keep their look fresh but with Mariano's new look product categories are sometimes split by a completely unrelated category - what is the goal of that strategy? Anyway, my trips to Mariano's has dropped to milk and egg runs mostly and I'm shopping somewhere else - whose prices are also more reasonable. read more

I went in here to get chicken... the staff behind the meat counter were very rude! I went and paid for the chicken. Waited come back showed them my receipt.. proceeded to go eat my food! I was approached by summer the store manager asking if I paid for my food LOL! WHAT?! I went to the counter to grab my receipt and summer processed to stalk me LoL really? read more

Mariano's - My receipt from the chicken! Lmao!!! - Specialty Food Near Me - Crystal Lake, Illinois

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Never buy gift cards from Mariano's. I've had three in the last six months that have been compromised and they refuse to do anything if they don't work, even if you have the receipt. Some retailers will call the store to force them to do the right thing, but Amazon will not, but they confirmed that I had bought the card and Mariano's had failed to activate it. Brought one back to the store with the date and approval and the as told "once it leaves the premises it is no longer our responsibility, sorry ". DO NOT BUY GIFT CARDS AT THE CRYSTAL LAKE store. read more

It was about time we got a Mariano's in C.L.! Today was opening day (5/1/18) and it was a madhouse! The parking lot is not the best designed lot, especially when you're dealing with the crowds like today. I was forced to park across the street and walk across 14...luckily there was a policeman directing traffic. The prepared foods offering is second to none! The hot bar has tons of great options and they have a quality sushi bar (which is saying a lot for a grocery store), smoke in-house BBQ and tons more. You can even get a steak or sausage grilled up to your liking to eat there or take to go. The center store offering is great, too. Tons of ethnic food options and everything is at competitive prices. Welcome to town, Mariano's/Roundy's/Kroger! read more

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Fun fact, did you know that the Mariano's chain is owned by Kroger? If you've never seen Kroger in the Chicagoland area then you are young & vibrant and I'm old. Mariano's has undoubtedly stepped up the grocery game. They always have a stellar cheese and bakery department, an unmatched array of hot prepared foods, and top quality meat & seafood. All others like Jewel and Fresh Thyme only started selling freshly squeezed juice after seeing Mariano's success. Yes we had them grill our bone-in ny strips and ate them there, per the insistence of my pre-teen meat-loving child. That experience was somewhat challenging but was no one's fault but ours. I think Wegmans may be a small step up, but they're not in this area. Right now, visiting the store reminds me of the South Park episode when Whole Foods opened, everyone is showing up and feeling gratified with their loot. Due to it's chaotic, grand opening stage in life, I think we really need to wait it out when it comes to the Crystal Lake location. With it's reputation, I have a feeling Mariano's will now be a great addition to the area. read more

Mariano's - Finally a Mariano's near me - Specialty Food Near Me - Crystal Lake, Illinois

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Great selection of produce, meats, and specialty items. They offer a store card and coupons which always saves us at least an additional 10% of our bill. Store is clean and prices/selections are very good on most items. read more

First of all, this location is a 35 minute drive from my house. I decided to head there last week based on recommendations from people who said this one really "is" that good.. Wow it's like they had no idea C19 was happening. Shelves were stocked and the store felt clean and bright. The produce department was fully stocked and I found everything I needed. I just wanted to tell them thank you...Your my store... read more

Since Mariano's has opened, I stop by at least once a week. I like being able to stop at one location to get all my grocery needs, instead of having to stop at 3 different grocery stores to make sure I got the best products for the best price. The salad bar and hot food bar is an added bonus for nights I need a quick up a quick dinner. And I like that you have the option of getting your meat (and I believe your seafood) grilled right in store- something I still need to try. What I don't like is 1.many times the aisles are so narrow due to displays or many times unoccupied carts/grocery carts filled with products or empty boxes, creating grocery cart traffic jams. I wish they would change their layout a bit and try to alleviate areas that get so backed up or move the unnecessary carts that don't need to be just sitting out there. 2. Half the workers aren't sure where things are located. I get it, it's still fairly new, but they don't even try and help you. I've gotten the "I'm sorry I really don't know" and they go on their merrily way. Like seriously you can't ask someone else?? 3. When checking out, why can't they ask if you have any coupons you'd like to use. Many times I forget I have a coupon that's sitting in my bag saving me a few $$. A friendly reminder would be nice and I feel like I shop at enough places that do ask... read more

Finally, McHenry County has a Mariano's grocery store! This store is set up similarly to the new big Kroger grocery stores in Ohio. Think Trader Joe's meets Whole Foods with the Friday Freebies of Kroger. No more long trips to Hoffman Estates just for a visit to Mariano's because they sell a specific item that isn't found in our local grocery stores. No more paying Cook County taxes for food and drinks. Went on opening day so didn't get to actually see every part of the store for the sea of people. There is a large bakery filled with a great variety's breads and goodies, including a humongous $10 pretzel! Produce is its own nook separated from the bakery by a gelato station. After the bakery is the deli, fish & meat area across from the cheese nook. Then the aisles of boxed and canned foods; pharmacy; flowers; refrigerator/frozen foods. Upon entering from the parking lot, be sure to stop by the rewards card kiosks to sign up for a store card (if you don't already have one). This will allow you to take advantage of specials and freebies. Keep your eye on your inbox for weekly emails announcing the Friday Freebies and other specials. Can not wait to see the other parts of the store that I missed. There is supposed to be a sushi station, sandwich station...Oh, and a gasoline station out in the parking lot! read more

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Love it ! Mariano's kills it again ! Salmon poke bowl on point ! Definitely will be back for some more for my points on my card;) Great atmosphere and great location. Jim is a great bartender at Nobs. Recommended a great wine that's on special. See you soon read more

Mariano's - Specialty Food Near Me - Crystal Lake, Illinois

This place is over rated. First, terrible experience....I was in line at the deli behind two older ladies. A young lady and older women working the deli counter. I waited for about 4 min while everyone sloooooooooowly got their orders. Annoyed, at least I thought..... I am next....the older lady looks at me and then continues to clean her freaking work station instead of wait on me. EXCUSE ME??!! I guess I have to be a g-dang women in order to get service from the people here??? WTF is wrong with you! I was about to order a ton of stuff behind that deli counter. Instead I LEFT! As I went around the rest of the store...yes they do have some nice things there. But everything else seems to be above average price for things you would find in a normal store. Given that type of service and the crowds I usually see in this place. I was not impressed at all. I will stick to Costco read more

First time in. Huge store. Negative.. a ton of High school kids running around and yelling. read more

Mariano's - Specialty Food Near Me - Crystal Lake, Illinois

Whoever designed the parking lot wasn't thinking. The layout sucks. The grocery pick up only has 3 designated spots. Not to mention, you don't get an email or notification of any sort when your groceries are ready. The inside is ok. Just wish things were kept in stock. Wish there was a bigger variety for the hot bar or at least switch things out. read more

We love Mariano's meat department. But, unfortunately this time we were let down. Bought some steaks to make yesterday and they were terrible. The filets were good. Tomahawk and NY strip were tuff and definitely not tender at all. Disappointed, especially paying the price we did for guaranteed tender. Yes, I know how to properly cook steak. We buy our steaks from Mariano's all the time and they have always been good. This time just let down. read more

Nice little market with lots of fresh produce and a large wine and beer selection. Small bakery and floral departments and great selection of frozen goods available. Friendly staff and cashiers who keep their lines moving at a respectable pace. I love this place because of the people who work there. First time I went, a sweet gal helped me look for something in the personal care aisle- very helpful and accommodating. In the same trip, the gal who checked me out was friendly and fast. Second trip, young man who rang up my stuff was friendly and positive and fast. I appreciate the positive attitudes and quickness of the employees and it's a good experience. read more

I drive by 2 Jewel's to get to this store. I love the produce and bakery. I really appreciate that their staff is friendly and helpful. There are odd things I only buy when I am entertaining. I can get everything I need here. Thanks! read more

This review is specifically regarding my experience with the manager named Keith at the Crystal Lake, IL store. I came in with a few returns, one of which was a small bottle of vodka I had purchase as a gift and then did not need. The nice lady helping me told me alcohol was not returnable. I asked her how a customer would know that and she stated "'there are signs all over the liquor department". I had been through those aisles many times and don't remember seeing any signs so I went back there and looked again. No signs, ANYWHERE. I went back up to customer service and the nice lady called the manager. Keith arrived after a few minutes and did not even greet me. No "Hello, how can I help you" or anything. I had to ask if he was the manager and told him he was called up to help me. I explained my situation to Keith and he stated that they do not put signs up regarding the alcohol return policy but it is their policy non the less. I told Keith that there are no signs posted in the liquor department or at the check out. The cashier did not tell me the liquor was not returnable either, so as a customer, I would have NO WAY to know this is their policy. At this point Keith looked at the nice lady and said "just return it!" in a very perturbed voice and walked away leaving me standing there feeling like it was such a problem. Keith is very rude and should not be dealing with the public in my opinion. read more

I have been going to Mariano's, the Crystal Lake location since they opened. I loved everything about the store. The store has really declined in the past year or two. The bakery used to be well stocked and beautiful to walk by. Now the donuts are sad, not as many and just garbage all around the area. I love the bakers, they are always working hard so that is not on them. The worst part is the middle aged checkers who don't check, they stand around in groups and talk. Today was a great example. I was checking out on a self checkout lane that had a converay belt. I check out all my things and just like the last few times the woman who work there just stand around talking, they never help. Today, I finished scanning and could not even around the belt to my groceries. A handicap woman in a wheelcart was with the chatty 4 woman. I tried to go around her so I could bag my groceries and she gets upset and runs over my foot somehow. Well, that hurt, the 4 woman ...guess what? They are still chattering away a foot or two away from me. I looked at them and asked if they ever help anymore. No, they said they are just there for security. One quickly walked off, the one who has short brown hair, she used to be friendly. The others started ganging up on me. Nice way to treat a loyal customer. I paid, bagged and left. I told the one with the short blonde hair that I was disappointed in the direction of the store. She said "Oh, that is too bad." I used to go there and I felt happy to be there, it was so awesome. What happened??? I am not going back any time soon. I should clarify that the other parts of the store look dirty but at least most of the shelves are stocked. It is because of the that gand of woman who just stand around, no greetings or help. I told them that it looks really bad when they just stand around talking while the lines are backing up. They just looked at me with a blank look. Please fix your store so I can go back. This whatever it is is not my Marianos. read more

Love the design & feel. I joke when I say husbands love shopping here since they can stroll around with a beer in their hand. Wives get to enjoy the wine! The pricing seems to be based on Hi-Lo model. Prices are higher than some stores but their discounts are low and worth reviewing before you shop. The location makes this our primary grocery stop. The atmosphere makes the higher than average pricing tolerable. read more

Went for the lunch items and it was good but not as good as restaurants in the area. The price isn't bad but it is still pricey for average food. read more

I love this store it blows the Cary Jewel away I will never go there again The produce is excellent, the meats and seafood are excellent thank god we finally got a Mariano's within a decent driving distance On the bad note or con side I would give it 5 stars but something as simple as apple pie blew that. I just had an apple pie bought from Mariano's and it was horrible, the apples were like rubber Kind of like a freeze dried apple soaked in water Probably the worst apple pie ever come on Mariano's you can do better than this crap . read more

Use to go to lake Zurich,now I go to crystal lake. My favorite bread there is French bread with sesame seeds. Cl does not have it.i asked. We always get Taylor st subs for lunch. This time they were very skimpy on the meat and Italian subs do NOT have mayo. Why the change kroger? read more

I'm feeling a little better about marianos. I very begrudgingly went here the other day because they seem to be the only place that knows what whole grain mustard is.... Mind you I'm very upset and begrudge them greatly for my last visits. (awhile ago) but I will although grudgingly give credit where it is infact deserved. I decided to give the poké bowls a second chance. And I was begrudgingly happy about it. No bad fish taste perfectly fresh and how it should be. Their deli salads could still use some work. So I'm starting to some what like them again. I'm Still having a hard time trusting that the price matches the quality. 6 months ago it was not there the last couple weeks I went there. Which okay people are human it may happen once every few years when you frequent a place. When I want to be lazy and pay for "fresh prepped meals" from the hot bar or sushi bar. I expect good sanitation and prep. Which they were not before. Recently they seem to have improved on it lately. I may consider picking up my weekly poke bowl still nervous about the hot bar chicken but maybe after a few weeks or months of my weekly poke bowl I may get the Gaul to try it again. For now I'm a bit hyper vigilant about the quality, sanitation and prep. read more