I got stung by a when I was getting bananas for my mom . It hurt like crazzy . Luckily Muzzy from the customer service helped me out by pulling out the stinger . What a relief. It still hurts but she was very helpful and offered me a bandaid as well . I truly appreciate you Muzzy for your help . read more

So apparently the new policy at the Gilroy Walmart is only ONE regular check stand is open at a time. I asked the woman directing folks why only one was open when there were 9 people waiting? She said they want people to use the self checkout. If you have alcohol, which I did, they tell you to use the self checkout for everything else and then go to customer service to pay for the alcohol. It looks like they're either trying to layoff employees or cut hours. Not good! read more

What a dump. Crowded aisles, searching for anything you need is impossible. Went there because they claimed online to have prime rib in stock. Arrived to totally empty meat cases, no beef, no pork, no chicken and a guy mopping the floor in the meat aisle. I will not make the drive no matter what they say they have in stock. read more

Do not get a oil change here!!!!!! Price might be great but there is a reason. A few months back I got a " oil change " / " oil filter" lol I am mechanically inclined came here for the price! I put a mark on my oil filter to ensure it was changed and they didn't change it! All they did was brake clean it and wipe it off. Then I googled it and found countless reports of them doing this! I was scammed like the line of people that think they are getting a deal! But the best part was when I said let me see the video tape they wouldn't let me! The manager said you have to trust me! Ha Who even knows if they changed my oil. read more

Just a heads up to any RV's passing through. Signs all around the lot say no RV or Truck parking at anytime! I saw 20 large pickup trucks larger than my RV in the lot. I Can understand no overnight parking, but what about those of us needing supplies? My RV is 25 feet long is all and fits in two spots just fine. On road trips we stop quite often at wallmarts, no longer. Again I don't want to live there just get some groceries. read more

Walmart Supercenter - No RV parking. - Department Stores Near Me - Gilroy, California

Stupid employees just standing around on the self checkout while 3 homeless people can't figure out how to pay, if your old and poor don't use the self checkouts. Where are the managers? Maybe fucking the new employees read more

This Walmart is HUGE! This is probably the biggest Walmart I've been to. It's as big as a Costco warehouse! If not, then it sure seems like it... Anyways, I came here randomly with my friends at 12 in the morning because this is the closest 24 hour Walmart to San Jose. This wasn't a random adventure because my friend needed to buy something. We came at the time they were restocking the shelves so there were a bunch of crates in some of the aisles but that's fine with me. There's not much to say about Walmart because almost every store has the same products as the other ones. At this time, you'll usually find a bunch of people playing games in the video game section but that's about it. read more

I love this store and I keep finding even more stuff that I like! I am now a fan of... 1) Their freshly made sushi. I bought the smoked salmon roll and spicy tuna roll. Obviously, it's not mega gourmet sushi, but it's a yummy snack for $4.95. Looking forward to trying the eel roll next time. Man behind the counter who makes the sushi seems pretty friendly as well. 2) Their Great Value individual serving sundaes in the ice cream aisle. I've only had the butter pecan/caramel/chocolate turtle one so far, but last time they restocked with a bunch of new flavors that looked interesting. Good for a quick treat and it's only a $1.00. read more

Overall the store is nice. Large, clean, organized and the checkers at the front are always friendly. This review however is based on my on-line order and in-store pick-up. I went on-line to see which location carried a water table I wanted to purchase for my nephew. It said that the Gilroy location would have it for immediate pick-up if I placed the order on-line. I work in Gilroy so this was perfect. I could swing by the next day on my way home. 3 hours after placing my order and paying for it, I reviewed an email from them. The item I ordered was no longer in stock and would take 3-6 days to come in. That was cutting it close but on the 6th day it arrived and I went to pick it up. I asked the very nice man at the front door where I needed to go to pick up my purchase. He pointed to the very back of the store. Great! I walked to the Walmart.com pick-up and waited .... And waited ... I "rang" for help and still I continued to wait until 15 minutes later a young lady arrived from the main floor to help me. The way this pick-up area is manned is just awkward. Not having anyone physically working in the area and having to ring for service just doesn't make sense. And having to wait for as long as I did without anyone coming to help doesn't seem very customer service friendly. Will I use this service again? Maybe if I don't have another option. However, I do think the store itself is not bad for a Walmart. read more

Must be the holidays? So far it's been 19 mins standing in line to return an item. Online buyers beware. I would avoid returns in the weekend. Changed my mind... assistant manager looks miserable and poor customer service!! read more

Horrible customer service. Waiting to have liquor cabinet open with no manager available to open per staff up at registers. Was asked to walked back to aisle to wait for service and still no help. Staff on floor unable to help because of key access. Horrible! read more

For a store its size and I'm sure it brings in some very good money, you would think they could have more than 1 or 2 cashiers open. The employees, atleast the ones I have dealt with are not helpful at all, you ask a question and the answer back is "I don't know." Locking up merchandise is fine but could you have someone around with keys ? It's ridiculous to search for 15 minutes for a key holder so they can unlock my $1.00 body spray. read more

This Walmart is super clean! The other 2 Walmarts are very dirty and sketchy. I'm very happy that this one has McDonald's! You could probably live in here too! Also, this location is HUGE!! read more

Gilroy Walmart does NOT pick up their lines. I went through every choice, pharmacy, deli, electronics, pickup orders, operator, etc. I let it ring..no one, I mean, no one picked up. Sad state of customer services on 10/22/2020 @ 11:20 am. read more

If you are a travel healthcare professional don't shop at this Walmart especially if you need a money order. Only one person apparently is certified and knows how to do it for the entire store. And when asked where else around town can I get one. No one knows. How can you not know your own town resources. Anyone from corporate please contact me. this is unacceptable. It's not even rocket science knowledge to have answers to these questions or more people certified to do money orders, really. Man is America really getting smarter. read more

EXTREMELY TERRIBLE costumer service, two girls that were working on 5/7 around 8am were SUPER unhelpful. They don't have respect for customers, I politely asked repeatedly for help for a VERY large order and was ignored or refused each time. When I began to show my irritation for not being helped, I was told by the MANAGER to calm down! I spent $1000 on groceries and they didn't offer any help out with both baskets and were very disrespectful! I hope corporate sees this and knows that something needs to change!!!! read more

Always have great/low prices on any merchandise. But their bathroom is so disgusting that even before you enter, you can already smell the strong scent of urine. The floors are wet and so sticky and NO signs that says "SLIPPERY". BAD BAD JOB for keeping your customers safe. read more

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No one answers the phone. Customer service is slow and associates could not care less. Everything is always delayed here.

I've been to this Walmart a few times and it's never very enjoyable. Customer service here is lacking and it's pretty unorganized. But today I went in and my fiancé needed to use the restroom we went to the one in the back of the store where we were shopping. It was a mess! Paper every where, trash cans over filled, and the stalls were pretty gross. While I waited, I saw 4 employees walk in and walk out and not one ever retired to clean up. They have a sheet on the wall with the times the bathroom was last cleaned and it had not been filled out all day which is why it looked the way it did. Bathrooms are already a dirty place no matter where you are, please do a better job at keeping up on your bathroom cleaning schedule. And train employees to clean it if they see that it is trashed. read more

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It is very frustrating to call customer service and let it ring 150 times and no one answer. I tried all departments on several occasions and same result I ended up hanging up after 150 rings. Is your management fully trained to be in management? Is it humanly possible to listen to a phone ring 150 times and be able to ignore it? Sounds like Walmart should hire less lazy people and people with a brain larger then that of a flea. Thank you for listening. Management get with it !!! read more

This review is for "Brittany" at the customer service desk. From the moment we began to speak w/ her she clearly had an attitude. First she accused us of not speaking to a manager DESPITE the fact that she had admitted to coming back from break minutes earlier. You could clearly tell that she hated her job and didn't want to be there. Great customer service skills Brittany. We stood there for 10 minutes as she ignored us and other customers after she barked at someone else to look for the manager. Clearly no people skills or social skills. I didn't know Walmart kept racist employees as the touch point of their organization. I'll stick to Target in the future. Message to Upper Management: Please organize your front of house. Keep Brittany as far away from customers as possible. Preferably just keep her at home. read more

Walmart Supercenter - Department Stores Near Me - Gilroy, California

The Gilroy Walmart is first-class. The staff is always professional, knowledgeable, friendly, and pleasant. On two separate occasions, a staff member has stopped what s/he was doing to check in the back for frozen mangoes and Fairlife milk. The store is spotless and well-organized. I will even go so far as to put the Gilroy Walmart up with the likes of Nordstrom and Disneyland service! read more

Was very disappointed in the way GILROY Walmart cleans there carts and restrooms. No one cleans the carts and there was no disinfectant cleaner anywhere around to at least try to wipe and clean my cart myself. The shelves of merchandise are stuffed with products not taken out of packaging properly and are put in wrongly marked/priced areas. The 2 employees that helped me in the shampoo area where very sweet and kind. They tried there very best to help me with my questions. I will definitely think twice about ever visiting the GILROY Walmart super center again unless really necessary read more

The management at Walmart in Gilroy is bad They're self check out stands stands do not take Chase Bank cards They don't want to get them fixed he argued argued with me Saying that is my car that was bad read more

This is for the PHARMACY only!!! I was horribly discriminated against, and Mentally abused by the Pharmacy Manager!! I waited 2 hours, to find out that my insurance was not covering me!!?? WTH? The head Pharmacist talked down to me, degrading me.. Her name is " Ai" i'm not sure of the spelling. She treated me like I was a piece of garbage it was awful!! I would've gone elsewhere, but they were the only pharmacy that carried the generic medication, I could take for my epilepsy. I'm not sure how she looks in the mirror every night. How can she treat other human beings the way she treated me.. Like a wounded animal she could just keep kicking!! BEWARE!!! read more

This place is a dump. There is always garbage lined up around the entrance and never enough employees on duty. For one of the most successful corporations in the U.S, this company sure does a bad job at literally everything. read more

Walmart Supercenter - Nuff said - Department Stores Near Me - Gilroy, California

Gilroy walmart one cashier, 15 carts in line, no manager, phone doesn't work, employees just standing around, lock up items you have to search for someone to open, if the person with key goes home you're out of luck, they need to organize their employees, give them something to do, half the shelves are empty. Hire more employees and have more cashiers. Make the employees stay busy and do their job. read more

This store SUCKS! Ordered my groceries online, waited an extra hour after scheduled pick up time before I was informed by txt message that my order was ready... Drove to the store waited in the car line for 30 minutes, then took my spot in the orange designated pick up area only to be ignored by the Wall Mart employee's for over an hour. Other shoppers started to notice that no employees are coming out of the building, nothing was communicated to those of us that had been waiting patiently... Called the number given to get help, no answer... called another number given to ask for help no answer... I was dumbfounded that they would just leave us all hanging like that! I was extremely disappointed but to be honest I felt terribly sorry for the young mom who had returned today only to be told that they were running behind... last word of communication to any of us. Im totally dissatisfied with the service, given that the situation is crazy right now and everyone is trying there best to be kind and patient, wouldn't it have been much more acceptable for someone to come out and let us know what was going on. I left 2 1/2 hours waisted! Zero communication! Now everyone is trying to be patient but to be left hanging for two 1/2 hours is ridiculous! When I called the customer service line I was no less disappointed I was asked to call back during business hours .... but according to the recording...it was during their regular business hours. Can we get some descent management to run this place? Right now it seems as though the circus clowns of a three ring circus are running the show and driving the business into the ground! To bad the Corona virus didn't depend upon the service from this Walmart, it wouldn't survive! read more

Walmart Supercenter - Empt bag & waisted time! - Department Stores Near Me - Gilroy, California

Just spent 30min waiting for help at bike center asked 3 different employees for assistance with unlocking glass enclosure. No one showed of course asked the girl behind the desk for assistance and she dipped out lol must have been her break time smh. Never again will I or my wife shop this store again. Thanks but no thanks read more

Worst customer service, will not sell you a product for the price it was advertised. Rude customer service with bad attitude. New shopping here again! read more

I work in customer service myself and am not usually one to leave bad reviews or complain but my visit to this location was exceptionally bad. I visited this Walmart in hopes of buying a tv, I checked online and noticed a few TV's that said "in-store purchase only" with this Gilroy location. I do not live in Gilroy so I drove about 30 minutes to your location solely for the purpose of buying a tv. Once I got there I went to the electronics department and found the tv I wanted. I noticed an associate and asked if I could get some help he said he'd be right with me and he walked away to the register. I understand that there are other responsibilities your associates may have so I waited about 15 mins. Then I asked another associate for assistance and he said he just had to get a key from someone, I didn't realize the TVs were locked which confused me but I just said okay. Finally another 25 mins passed and still no assistance so this time my dad asked another associate and they said that they were out of TV's. First of all why wouldn't the first associate notify me that you guys were all out of tvs from the beginning instead of having me wait there for who knows how long? Second of all why would it show that there are tvs available online? I checked right now (the next day) and it does in fact show that there are tvs in stock. Mind you the associates were very rude and seemed like they could care less about helping me. Worst customer service, very disappointed with my experience will not be purchasing from Walmart in the future. read more

Walmart Supercenter - Example of one tv I was interested in, as you can see here it shows that there is 1 left. - Department Stores Near Me - Gilroy, California

I bought an Xbox controller brand new from them and it literally broke in seven weeks and just because it was over the 30 day policy and I had my receipt no damage done to the controller they wouldn't let me exchange it read more

This store is the worst Walmart I've been to in the last decade. I've got 4 times in the last week and nobody seems to have keys to the abil area that attitudes are the stocks everywhere nobody knows anything or could help. you need to relieve the store manager of their duties read more

We walked in and they had sanitizer at the door. We walked around and the store was clean and well stocked. I will say they do need to work on keeping the bathrooms clean. If you are using self check out they are not taking cash at this time. I had to use my card and I try not to use it. They do have a sign but I missed it. read more

PLEASE ANSWER YOUR PHONES AND HELP!!! I had one simple question to ask and no one picked up and then I was automatically transferred to Customer Service department to only be transferred back to Electronic department and then it went back to Customer Service and I explained it has been over 20+ minutes trying to get a hold of someone and then they hanged up on me. I then called back to be directed to Customer Service and asked to speak to a Store Manager and was on hold for an additional 15+ minutes and no one picked up. WTF is going on here at Gilroy, Walmart, it is 1pm on a Monday afternoon... you can't be that busy. I decided to go shop at my local Target store instead. read more

One of the worst experience of my entire life shopping at this Walmart store. I asked for a specific item. One lady told me in Spanish pointing in my basket were you got those the item for that is there if not then not her problem that they are out even tho they are stocking them at night. I asked so many people working there saying excuse me I can I get some help no they just ignored me. Then I open some boxes from the pallets. An assistant manager some Asian looking man lady looking walks by then when I asked for a manager in the front area then she rolls up saying she didnt see me even though I was saying that no one here works here and doest fn help while she walks by while im searching through the boxes my self. Then she tells me that I can call 1800 Walmart number but she doesn't want to give me the actual number. This review should have negative stars if I can post it to 100% negative people there are rude and poor customer service and should be closed down or re do management at the night time read more

This store has everything the average person would buy locked up and unattainable, unless you can pry a clerk away from some jerk asking 20 questions unrelated to the section you are in. I can't believe losing customers has less of a bottom line than hiring better security to catch the thieves who are ripping them off. That and the self check is more than this customer can take. read more

Worst walmart, if that is possible. TWO checkout lanes open at a SUPER walmart. These people are ridiculous and I will never come back here again. read more

Hands down worst wal mart I've ever been to. You wait in line so long that your food is no longer cold. By the time you check out. 15 people in each line and o my two checkers. The shelves are never stocked and the employees are rude. I personally cleaned up a spill that a little old lady slipped on. I tried to get an employee first and was met with attitude and no help. Wish the lady would have sued you! read more

Worst. Store. Ever. I used to work for Walmart (not this one, thank god), so that's saying something. Walking out the Home and Pharmacy vestibule, 6ft. to the entrance doors with a big bag of ice, dude in a yellow vest runs in front of me and hurriedly locks the door. Says "sorry this exit closed". WTF?!? My running car, (thank you remote start) is parked not 20 ft. from the damn doors. I point to it and ask if I can just go right there... he says, "no sorry gotta go around". Really? Do you not see the giant bag of ice I'm carrying?!? Not to mention It's 97 f**king degrees outside. If you're going to arbitrarily close one of your main entrance doors, maybe you should POST SIGNS with a closing time both inside AND outside the building, so you your customers can... oh I don't know... be prepared for your stupid shenanigans?!?! If I could give them zero stars, I totally would. They locked up underwear. Underwear. And toothpaste. Really?! I wouldn't mind if it weren't so damn hard to find an employee that actually has the keys. RUDE, incompetent workers. (Granted, maybe if Walmart got their heads out of their asses and paid more, employees would actually give a damn). NEVER ENOUGH CASHIERS. There are AT LEAST 100 registers in that building... c'mon now! Dirty store... out-dated food on the shelves. When you call, you get hung up on or left on hold for almost 30 minutes (call timers, aren't they great? Ugh.) Yeah. GO SOMEWHERE ELSE! ANYWHERE ELSE! read more