I went to the Gilroy's Walmart early this morning to beat the possible crowd for holiday weekend. I shopped and wanted to get 4 liters of Mug Rootbeer BUT could not reach them because they were located in the back of the two lines of their racks. I asked a few people with blue vests/employees but they declined. So I went to pay for my items and asked the cashier to please call to get me the liters of soda but she did not have access to call anyone. She suggested I go to the service desk. Someone was helping do a return, Maria, and then she could assist me. Another Walmart employee came. Up to her so I asked her to please call someone to help me but she said she couldn't????? Maria became available to assist me and my items were rung up but I informed the cashier I would wait for the soda I requested the soda's before I pay the bill. Maria asked if I could show her where the soda was and then she searched for someone to assist her because we could not reach the soda. Jesus came to our rescue and got the soda. ACCOLADES TO MARIA AND JESUS for their courteous support to help me out. These two workers were WONDERFUL! read more

Everything that is locked up takes forever for someone to come and help. Plus at least one call box is unhooked and just leaning against the column. It's been 10 min right now Ten more min later I go and get someone and they don't have the key for this lockby the way, this is for an Allen wrench set read more

Walmart really needs to work on its curbside pickup process. Hugely frustrating and it would have just been faster to go inside and do my shopping. There's zero signage for where to park and the check-in on the app was broken anyway. So I went inside and stood in the customer service line for 15 min to ask if I could just pick up my items there. They said no, I had to wait in my car and told me I needed to call the phone number posted on the curbside pickup parking spots if the app isn't working. I asked them where the parking spots are, and they're apparently way over on the side of the building (not really curbside.) So now I'm sitting in my car at the curbside pickup, just called the number, and it rang forever and went to voicemail. read more

Went there today to do some shopping. My husband needed socks. The men socks were locked up. We tried ringing for assistance to no avail. Spoke to two sales staff to no avail. Waited 15 minutes & finally went to Customer Service & spoke to Team Leader. She didn't have key access to the locked cabinets & couldn't find someone with key access. She informed me that I would have to wait until after 3 pm (another 20 minutes) before there would be some with key access. This is NOT customer service. What's the point of having the stuff locked up & not have someone on duty the full time the store is open to unlock the cabinets fir the customer. We will be going else where to do our shopping. read more

Management had eliminated self-checkout so add another 10-15 minutes to get out of store. It was done due to theft but they never have security in the store and I doubt they even prosecute theft when the person is caught. They'd rather hire 30-40 more checkers and inconvenience the customer base. read more

I'm surprised by the bad reviews for this Walmart location. I live on the peninsula. We have one Walmart -- the location in Mountain View. I am highly critical of that store. Compared to that location, this is an AMAZING location. In fact, this location is so nice that I will make the drive from Palo Alto to Gilroy just to shop here. I like the concept of finding so many things (often difficult to find or find in stock elsewhere) under one giant roof. Plus, there are enough reasons to visit Gilroy to cap off the experience. Don't come to Walmart and expect it to be Bloomingdale's. However, this is a very good, clean and well-stocked location for a Walmart Supercenter. read more

Worst Walmart ever!! The employees are rude and nobody can help you. They have only one register open and an hour wait of people. Ridiculous!!! read more

It's 5:30PM on a Wednesday - way before the holiday. The store is practically empty (1 to 2) customers on each of the approximate 10 open registers. CUSTOMER SERVICE HAS A LINE 15 PEOPLE DEEP WITH ONLY ONE OF THE 4 REGISTERS OPEN!! See photos (not the restocking carts but the others - I left out the faces for privacy). And then to boot, the are calling customer service to pick up on line 1 - ONE REGISTER AND WORKER ONLY to stop what she is doing (THE LINE OF 15 CUSTOMERS WAITING) to take the phone call!!! This happened three different times in 28 minutes of my being in line - I was number 4 in line btw! What is wrong with this place?????????????????????????????????? read more

Walmart Supercenter - Department Stores Near Me - Gilroy, California

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I about to return an AirPod. The lady who helped me in the customer service on 3/31/2023, 9.24AM. Was super RUDE and NOT HELPFUL. I'd NEVER COME BACK TO WALMART for any reasons. I'm done here. read more

This updated review is for Saturday, May 27, 2017 - Automotive Center When checking in, I requested a synthetic oil change. In addition, I specifically asked her to check the transmission fluid to see if I needed to replenish. She explained that with all of the oil change services (excluding the "Pit Crew"), they automatically check the transmission fluid. Since it was extremely busy, the estimated wait time was 1 1/2 hours. After two hours, my car was ready for pick up. No problem. When I got to the car to review their assessment of my vehicle, I noticed that they looked at several different areas of my car including the tires. They marked each tires PSI. Other items read, "Checked" and next to at least one of the fluids, it read indicated that the level was fine. However, when it listed the transmission fluid, it read, "not applicable". So of course, I'm thinking it should read "Checked", "adequate" or "replaced". Not applicable makes me think that they didn't even check it. After connecting back with the center, I was informed that they didn't have the proper tool to test the transmission fluid level. I thought, hmm, I believe I've checked it before myself and I don't have any special tools. So when my car cooled, I checked. It doesn't require a special tool. It's like a normal dipstick, except when you pull it out, the metal piece isn't completely straight. No additional tool is needed to check the transmission fluid level. You just pull it out like you would when you check your engine oil. Shame on you Walmart. You get an additional star for offering a reasonable price on a synthetic oil change. read more

This place has been on a decline since before COVID. Customer service is almost non existent. Cashiers are a rarity. They expect you shop for items, ring it up and bag it yourself. It you refuse to they only give you one cashier for every 20 customers in line. read more

Yelp says this location is temporarily closed, but it's not. This is a great way to get your groceries without leaving your car! I have been using their curbside pickup services, where you park off the side of the parking lot and they bring your groceries to your car. I have been able to purchase food as well as other household items here, great service. read more

I have groceries delivered because I am elderly. All of a sudden they are putting one item in a bag. When I get my groceries I get about a dozen bags. WHY? They just started doing this and it is so annoying and wasteful read more

I've tried calling the last 2 fricken days and no answer!!! I wanted to cancel my order and reorder. I guess I'll have to file a dispute charge with my credit card company!! Answer the phone!!!!!!!!!!!!!!! read more

Worst customer service ever, if you are trying to get anything from the garden center luck for you. They have literally no one to help you. Waited for 40 minutes and asked for help to 3 different Walmart associates. I usually don't shop here but decided to give a try. Save your time and order online if you are trying to get anything from Walmart in general. read more

This store is the worst!!!! Only having certain things locked up and to try and get someone to help is impossible!!!! Waited for almost 15 minutes after hitting the help button. Ended up leaving the store. Will not be coming to this Walmart anymore. I'll try another one. read more

I have to say i mostly shop here for my groceries and i always will because the prices are soo cheap. I will say that i do purchase my produce at nob hill and my larger quantity items at smart n final but overall i always end up here for the prices. Ive ran different tests at different places from quality and price. I love to cook so i usually buy more or less the same things month to month. Ive found the produce at nob hill is the best. If you need large quantities of items i recommend smart and final. Then my simple canned goods and bread i get from 99cent city. Everything else from Wal-Mart. Doing my grocery shopping this way has been most sufficient. I have a family of four to feed and i found this to be an easy way. Unless you have a costco card than its mostly costco and grocery outlet i noticed. Overall I only spend $350 a month on groceries! Thanks walmart. read more

I love Walmart and this store has great selection. What I despise is the only option I have to check out is self check out. If I wanted to work here, I would apply for a job. Do you need any trucks unloaded or carts pushed in from the parking lot while I am at it? There was one actual checker with a huge line who was moving so slow I was not sure if she was awake. The self check out lines on both sides of the store were huge and there were tons of closed self check out lines which seemed to defeat the purpose of self check out to me. So not only do I have to check out and bag all my stuff, I have to wait to do it. Give me a discount or something for doing it or make it easy or something other than what it is. This is why it is so hard to break free from Amazon. read more

would give it a zero stars if I could!! so I had a gift card for $25 and used up $15.10, leaving a balance of $9.90. I told the cashier clearly twice and made sure she acknowledge that I wanted to cash out the balance, but she decided to not do that and states she doesn't know how!! like lady the came in 6yrs ago!!! so she asked this short grey hairEd C**T and he doesn't even acknowledge me and without even looking just says "I don't know how to do it", so who is here that can do it? I asked! no one, like does he really think customers are that stupid that in a store of apprx 30 working, not one single employee is able to read the screen and touch the button that say CASH OUT after you swipe a gift card!! I really wanted to stay and argue and see how they handled a non rude customer but one that is adamant not to leave because you lied to him, but luckily for them my family was waiting for me...but this is not over!!! read more

This store just keeps getting worse!I ordered something for pick up went twice to pick it up and the tower wasn't working. Then I go back and they put my product back so I decide to go just purchase it. I got to get socks and they are all locked up UUGGHH. So ok I will push the button and wait. NO ONE COMES!!I was just done after that. It comes a point when it is just too much. I get loss prevention but to hold a paying customer hostage to this It makes me not want to shop here. read more

Walmart Supercenter - Everything is locked up here!! - Department Stores Near Me - Gilroy, California

Why are there people doing business in the parking lot of this store. I was approached by three different non-permitted vendors in the parking lot. Tamales, large bags of oranges and balloons on a stick that light up. I'm here to shop for my family. Never shopping here again! read more

This place is use to be a ok place..... for a Walmart but now they are locking up the men's underwear and i sorry but that is too much for me. I don't want to call and ask some to open a cabinet so i can get some underwear. If they need underwear that bad and they have to steel it then let them. read more

Worst Walmart/McDonald's everrr. My car had a flat tire so we decided to go to Walmart and this was by far the worst Walmart experience everrrrr! Mind you I am not a fan of Walmart. First mechanic told me it was an hour to get a tire change with 2 cars ahead. Another mechanic said it was more than an hour after we had gotten a quote. So decided to go assuming it would take a bit over an hour long. So by killing time we went inside Walmart and tried to ask for a bathroom from a staff and she was RUDE so decided to walk off to find it ourselves. Then went to the McDonald's section to order some food and the cashier was rude and apparently did not know how the McDonald's app coupon was used. Wanted to use a coupon from app but couldn't because she apparently does not know how to use it and gets her food for free (mind you she was saying this in a rude way). Now, we were shopping for some items but needed some batteries and asked a few staff where batteries were and we went through a few staff trying to find where the batteries were and literally walked around the whole store 3 times in search for some batteries to find out that they were by the front cashiers. Anyways, at the end of our time here, we had to wait 3 hours to get 1 tire changed and they ended up changing 2 tires that we did not want. This place is sooo disorganized and TARGET is definitely the way to go. read more

Horrible customer service. I called to check on an item in stock and was placed on hold for over 15 minutes. When I called back I was hung up on and then returned another call asked for a manager and again was hung up on. I called the main line again and asked for Electronics instead of customer service and was then placed on hold yet again. Corporate needs to make random calls to stores to see what kind of service is being provided. This is exactly why most people no longer deal with Walmart and prefer other stores such as Target. Get it together and hire people that take pride in their work.. read more

Everybody in Gilroy shopping to avoid the heat and they have 2 cashiers open! Ridiculous read more

I tried calling this location for some items that my local store doesn't carry, yet it takes more than 30 mins to get someone on the other line. What's worse is that once transferred to another department I was placed on hold for another 20 mins. I mean what a customer service!? I wish that they'll improve this issue so the consumer doesn't have to waste time on the phone. I'm sure by them i should've just went in the store but the idea was for conveniency to save time. read more

Second day in a row I need to call Walmart to see if they have an item in stock. And I realize that their phone is not working. How can you have a business with a phone that doesn't work? So you know what I did? I called target and talk to the friendly customer service representative. read more

This review is for grocery. I wait for my order for 30 mins . I try to call the customer services, no one can help me. The door for pick up is locked, no way to check what's going on, can't cancelled the order if I can't wait anymore bcs it's been paid . When the guy come out from door , he says " Oh, I just come back from break" No one cover the work when they on break.....???? Bad services read more

Horrible customer service. Waiting to have liquor cabinet open with no manager available to open per staff up at registers. Was asked to walked back to aisle to wait for service and still no help. Staff on floor unable to help because of key access. Horrible! read more

The store staff are lazy and unprofessional. I was on hold for 40 mins while they "looked" for an item. Called back multiple times and they keep hanging up on me after it rings for 4-5 mins. Last year I went in and was literally waiting in the alcohol section for 20 mins hitting the button for assistance that they kept turning off. Had to find someone and ask for a manager that never showed up. Also left a message with the store manager and nothing. Absolutely HATE Walmart's BUT ESPECIALLY THIS ONE read more

I got stung by a when I was getting bananas for my mom . It hurt like crazzy . Luckily Muzzy from the customer service helped me out by pulling out the stinger . What a relief. It still hurts but she was very helpful and offered me a bandaid as well . I truly appreciate you Muzzy for your help . read more

Walmart has let me down to many times. I've been going for years and it just seems like employees, not all of course have gotten lazy. The locked cabinets just cause a whole other headache. Employees just don't want to help, it's crazy. I had it, I left a full cart today and went to Target and I'll be going to Target from now on. It's just not worth the headache and low standards. I contacted corporate as well. FYI Target is clean, quiet, peaceful and no locked cabinets lol. read more

So apparently the new policy at the Gilroy Walmart is only ONE regular check stand is open at a time. I asked the woman directing folks why only one was open when there were 9 people waiting? She said they want people to use the self checkout. If you have alcohol, which I did, they tell you to use the self checkout for everything else and then go to customer service to pay for the alcohol. It looks like they're either trying to layoff employees or cut hours. Not good! read more

What a dump. Crowded aisles, searching for anything you need is impossible. Went there because they claimed online to have prime rib in stock. Arrived to totally empty meat cases, no beef, no pork, no chicken and a guy mopping the floor in the meat aisle. I will not make the drive no matter what they say they have in stock. read more

Do not get a oil change here!!!!!! Price might be great but there is a reason. A few months back I got a " oil change " / " oil filter" lol I am mechanically inclined came here for the price! I put a mark on my oil filter to ensure it was changed and they didn't change it! All they did was brake clean it and wipe it off. Then I googled it and found countless reports of them doing this! I was scammed like the line of people that think they are getting a deal! But the best part was when I said let me see the video tape they wouldn't let me! The manager said you have to trust me! Ha Who even knows if they changed my oil. read more

Just a heads up to any RV's passing through. Signs all around the lot say no RV or Truck parking at anytime! I saw 20 large pickup trucks larger than my RV in the lot. I Can understand no overnight parking, but what about those of us needing supplies? My RV is 25 feet long is all and fits in two spots just fine. On road trips we stop quite often at wallmarts, no longer. Again I don't want to live there just get some groceries. read more

Walmart Supercenter - No RV parking. - Department Stores Near Me - Gilroy, California

Stupid employees just standing around on the self checkout while 3 homeless people can't figure out how to pay, if your old and poor don't use the self checkouts. Where are the managers? Maybe fucking the new employees read more

EXTREMELY TERRIBLE costumer service, two girls that were working on 5/7 around 8am were SUPER unhelpful. They don't have respect for customers, I politely asked repeatedly for help for a VERY large order and was ignored or refused each time. When I began to show my irritation for not being helped, I was told by the MANAGER to calm down! I spent $1000 on groceries and they didn't offer any help out with both baskets and were very disrespectful! I hope corporate sees this and knows that something needs to change!!!! read more

Noelle's Yelp Notebook 2015 Post Costco I came here to pick up a few things. It was chaos at its finest. The pharmacy, home goods and baking area were messy, items were fallen onto the floor, there were shelves not properly stocked. Upon getting ready to check out they didn't have enough employees at the register areas. The lines were long and when I needed help at the self check no one was there to help me. Yes, the baking items (bob's red mill flour, sugar, baking soda) are cheaper than the other local grocery stores but it's not worth the long lines, aggravation and lack of customer service to pay a dollar or two less. Noelle's Notes Skip it! read more

My review is short but sweet....I think. ;-} This place is huge and I can find everything here even groceries but then it's a super center! It's located near many shops, Costco and Gilroy outlets. Customer service is a still lacking or maybe, it's a weekday we went so no need for help? Haha...They just stared at me when I went to ask for advice. And...actually, there was no one attending the exit door to check your purchases like other Walmart stores? Not sure, if its cuz it's not busy but good enough for me! =p read more

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