came to Safeway to grab some flowers for a funeral and the employees in the floral department: Lucy and Jackie, did a great job with the arrangement! I picked the flowers and asked if they could arrange them for me however they'd like or think is best! It turned out beautiful. read more

Safeway - Roses and baby breaths with red and gold glitter wrapping on top of cellophane with a red bow. - Grocery Near Me - Gilroy, California

Please don't blame the employees for not having enough cashiers. The management does that. And it's not because the cashiers don't come to work, or that safely doesn't have enough of them. The management cuts the hours because they get bonus checks. Once Safeway stops letting their management profit off of the lack of caring about the customers the stores will improve. The employees are angry because they're tired and overworked and the management will not give them help or expect them to do way too much in the little hours that they do get. read more

It is that time of year where I get to play Scrooge (but I don't like to). Consider this a public service announcement. The Gilroy Safeway is to be avoided at all cost. For some reason this store thinks its customers need them more than they need us. I find the employees have raised rudeness to customers to a new level. This rudeness issue tells me the employees hate their management and since the employees can't take out their frustration on management, they turn it towards their customers. Being a large chain one would think the store would have lower prices due to large buying power, that's a BIG NYET! I have price checked this store against smaller grocery stores as far away as Aptos, Santa Cruz and Watsonville and Safeway is always higher in price. Ambience; there is none in a hateful environment. Food? Its a large chain grocery store where its quantity over quality and NO customer service. read more

Amazing job cutting costs to keep your bottom line. Jack prices, cut workers. Amazing work. Mothers' Day Sunday, 200 people shopping, and TWO CHECKERS!! Stellar Management practices here. read more

DONT get the sushi from Safeway. Just found a bug in mine. Costumer service is horrible and never have enough people working. Need new management and always short staff. read more

Safeway - Big in food - Grocery Near Me - Gilroy, California

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Thanks Bryan at night helping me with my friend's energy drink coupon deal thing. Also thanks for the manager about a year ago helping me find the equipment we needed to house my other friend's turtles. And making the turtles really happy. read more

This is my local Safeway, the staff has always been great. It's unfortunate that they have a very large theft problem. Usually have everything I need and if not it is what it is. I love the staff here. read more

My Pastor went in to meet and inquire about donations for a community program our local church wants to start. My pastor went in and met with the Assistant Manager (latino gentleman) and he was SO RUDE to my Pastor. Would not even shake his hand when he extended it to greet him. Needless to say the conversation was brief and not helpful at all. Customer service was not his priority and I will be writing to corporate. read more

This is a nice little Safeway in Gilroy. I don't get the bulk of my groceries here but I do go here for fresh produce, birthday cakes, miscellaneous items and always for fresh flowers. Grocery prices are competitive. read more

this place could not be a bigger shitshow. The lines are always halfway down the isles with 1 checker open and 1 express lane. Just go to nob hill and save yourself the headache of waiting 30 minutes to check out. read more

Was able to purchase everything i needed to make my chocolate chip cookies i was craving. I just walk as its right across from my house so cannot say anything for parking. Im giving this safeway 3 stars for the lack of service and general cleanliness. Cashiers were understaffed and had to wait in a long line. I was roaming around the isles and were dodging some items that were on the floor. read more

Safeway - Safeway run for my cookie cravings (Instagram: @brbinges) - Grocery Near Me - Gilroy, California

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Ok, how about turning on the heater instead of A/C at 8:00 am. Great prices. Only major problems i saw chicken had a large diaper inside ever package, also you plumped them with so much water. I get you want to make money. read more

This review is for the deli department. I am familiar with their signature sandwich menu, but decided to create my own. The sandwiches are HUGE! A bit pricey, but I always get the regular because I can't eat a large one. I ordered just a regular sandwich with: Cracked pepper mill turkey, pepper jack cheese, aioli sauce, lettuce, tomatoes and pickles on a sesame roll. It brought ALL the smoke! whata flow. Worth every penny, with fresh ingredients, mouth-watering and plenty of flavor. Safeways deli department has a wide variety with the ability to tailor. If you haven't had a sandwich from Safeway, than you're missing out. Make sure you get here at some point, you won't be disappointed. Thank you, keep up the good work and for your patience with me, despite all the crazy questions I asked. read more

Safeway - My creation; cracked pepper mill turkey, pepper jack cheese, lettuce, tomatoes and pickles with aioli sauce on a sesame roll. - Grocery Near Me - Gilroy, California

I come into Safeway almost every week. I have gone to the deli multiple times but will never buy from the deli again. There has been 2 different employees 3 different times that come over with gloves on after touching all the machines and grab the food with the same gloves. I have to ask them to change their gloves or use the tongs and get me different food items. I've reported them each time to upper management and it still continues. This is a health concern. read more

I've been going to this location for years. The fact that it is open 24 hours, makes it convenient. It is the only store in Gilroy that is open 24 hours. I like shopping, during off-peak hours. I always find what I need. This store has definitely become more upscale, competing with NOB HILL.They expanded their Starbucks kiosk, which is a plus. The customer service is great. read more

Safeway - The has been newly renovated. - Grocery Near Me - Gilroy, California

If you work the "just for you" it's a good place to shop. That's!! If you don't faint at the meat counter. LOL.

Don't expect the employees to actually acknowledge you, I have been coming here for quite some time, and I don't think I've ever had an employee acknowledge me, they are too engaged in their own personal conversations. I have witnessed other customers asking employees for help, and they seem very irritated to help. read more

The worst customer service I have ever encountered. Received a Gift card at Christmas, (along with the Safeway receipt) went to use it yesterday and it wouldn't work. Ryan head of customer service put it all back on me. His first response was why did I wait so long to redeem, cards do not expire. Safeway Gilroy would not stand behind the product that they sold and took the money for. I was tossed around several times within corporate customer service. I didn't want to deal with the 3rd party vender Safeway should have resolved this for me. Too many phone calls (obvious by accent, out of the country) I just want the money back at this point. Good customer service would have given me the option of money back on a product that I was dissatisfied with. They should have retrieved payback from the vender and not put me through the circus I had to go through. BUYERS BEWARE DO NOT PURCHASE GIFT CARDS AT SAFEWAY read more

I'm a little disappointed and grossed out going to the Safeway in DelRey Oaks, Ca. This store allows pets (not service dogs) to sit in shopping carts where humans who consume food put their groceries. I even witnessed a pet dog do their thin right in the aisle and the owner ignored it. As a shopper, it is apparent this store manager does very little to engage employees. they're very friendly but seem over worked. nor is there much of a sense to create a great experience for shoppers. read more

The options from the hot food in the deli suck!! Is going to hurt you to make some more burritos and fried chicken! It seems they're ALWAYS out of these 2 items!! Stevia going downhill! read more

During this time of Covid19 this cashier had no regard for safety Takes off his mask to get some chewing gum Rips open the produce bag that wasn't even tied Touches the cilantro to scan the twist tie barcode..... which could of easily been scanned through clear bag (no gloves, after putting gum in his mouth) Then leaves exposed cilantro on the counter ‍ I went in the morning to speak with a manager He was ok with the cashiers actions especially in this pandemic He said it was procedure so they could track their product incase of recall... i think we all know the store should keep adequate records of the produce they buy and sell Really?! SMH‍ THIS is the REASON we're in this pandemic I use to work for a grocery store all produce can be entered by code, there was no reason for him to rip open an already opened bag to scan the tie that could of easily been scanned through a clear bag Manager said he would speak with cashier and really didn't seem to concerned With the current pandemic situation and safety policy for the public this was not good He defended the cashiers actions I wasn't there to be compensated Just wanted to let him know that this was a REALLY unsafe practice read more

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Horrible experience going for a quick late night Safeway run! The cashier Miguel was great, but you can tell he was very exhausted as he was extremely busy and the only cashier available the night before Easter (like seriously only one cashier on the night before a busy holiday) . He accidentally charged me for Dragon fruit (which is quite pricey) I noticed when I was walking out and I quickly got back in line for what I thought would be a quick refund. He tried to help me get a refund but a manager or supervisor was no where to be found. I waited for almost 10 min as he walked around the store floor looking for one and the line just kept growing. When he came back you could tell he was just as frustrated as I was and I ended leaving without my refund as I could feel many people in line getting frustrated as well. Safeway you need to fix this, either have more employees available or open self checkout or simply close early. I think I am more upset about the treatment of employees than I am about my refund. Like seriously for a store as over priced as Safeway you would expect more not only for their customers but especially for their employees. Also from the start there were not carts or baskets available. Safeway If you can't maintain a decent level of customer service at night than close earlier. This was at 10:30pm read more

Veronica in customer service was extremely rude. I called because she forgot to give me my change from a money order. I asked if she or anyone available can bring me my change that SHE forgot to give me to the front door outside the store. I was unable to get off my car again because of my leg, it takes a lot for me to make the walk from the parking lot to the store as it is. If not o would've just sucked it up and gone in. She proceeded to laugh at me through the phone and hang up while laughing. I felt so bad/upset. A simple "I'm sorry I'm super busy at the moment" or something would've been way better than getting treated like she did. Do better Veronica. read more

Just got off the store and was in line for about 15 minutes and did my own bagging. This was for a couple of reasons: there are too many employees "supervising" and not enough workers. Furthermore, the cashier was talking with the lady ahead of me about personal matters that prolonged the checkout. I also did my own bagging while a guy (a bagger perhaps) and a "supervisor" just stood and watch. They could have offered to help me but instead was engaging my cashier into trivial conversation (on company time). You are welcome to check your security camera to verify my complaint. Ten years ago, this store was much more friendly and accommodating. It's time to retrain your staff. read more

I always use the self check at the Gilroy Safeway but today I had a bottle of wine included with my purchases so I had to go through the regular check out line and unfortunately I ended up in Miguel's line. If you're a young female in your 20's he's got nothing but smiles and chit chat for you but if you're anyone else he's got nothing but sour looks and rude attitude! read more

Thank goodness for the Safeway app. I've been saving money by clipping my coupons ahead of time before shopping. I like coming here for that reason but the staff seem to always look annoyed or not helpful. They look intimidating or just busy talking to other employees about whatever. When I have ask questions about clipping the deals and they seem as if I'm asking for too much but come on things are getting more expensive now and saving every penny counts for me. I feel bad for the customers who don't know how to use the app and have to pay full price. There has to be a better way to educate customers because who can afford anything these days. Everything is expensive and food should be affordable for everyone read more

Updated: They have gone seriously downhill this past year. Coffee at $15 a can? Shrinkflation of the chopped fruit containers? They were making at least a 70% profit on the larger size, there is no excuse for this. Grocery Outlet is my go-to supermarket from now on. read more

Awful !!!! Prices are higher than expected. Called management... nothing happened .... lines out the door. No organization. 3 checkers ! Had 3 items .... wait over 30 mins. Got out of work ..... drove 1 1/2 from San Jose to Gilroy due to traffic, stopped at Safeway to find lines out the door ....picked up 3 items ..... 3 cashiers ???? Really ??? What ? people are out of jobs ? Hire ? Lower prices ? I know there's covid BUT your open...? To serve the public and have been open since covid began while others have not opened. How lucky are you ! No more lines !!!! Get people to work,thats your job. Manager ? read more

I have been going to this store for many years. Over the last couple of years the quality of service has gone way downhill. In fact, oftentimes if you ask for help you get the sense that the employees resent being asked for anything! Went to the deli for a sandwich for lunch today and there were 4 people "working". Only one of the 4 was serving a customer! I was standing at the end where they make sandwiches and it was about 12:15 so you would think they would expect a lunch crowd. They basically just ignored me for about 10 minutes until one of them grudgingly came over and asked what I wanted. She made the sandwich....didn't cut it and just sort of threw a wrapper around it. I asked if I could pay there as that is all I was purchasing. The gal who made the sandwich said sure but turns out she doesn't have access to the register. She asked one of the other gals to help, who responded "nope....I'm off". Instead of one of the other 4 people helping one of them snapped at me "you have to go pay up front". They were too bothered to help a customer. Maybe they should be too bothered to have a job! I just started to eat my sandwich and noticed that the cheese is totally dried out and old! I had to pull it off so that I could eat the sandwich! Not sure who the current manager for this store is but this Safeway should be a hard pass!! read more

Came in to pick up 1/4 order of cupcakes for a birthday. Was in a rush when paying because I ran late waiting to get my order at the bakery and then having to go wait in line at the front to be ringed up (I was told they couldn't ring up at the bakery), so I didn't realize I was way overcharged until it was too late. Called to resolve the issue and was chewed out by a lady who according to the manager does the piping in the bakery. I was calm and trying to be reasonable on the phone, but maybe her frustration with the job and realizing she was guilty made her defensive. She told me she remembered making the cupcakes and the mistake, but blamed me for not saying anything right away! Obviously, I asked why she didn't just fix the issue since she had known it was a mistake. I guess too lazy and I'm sure just hoping I wouldn't ever notice or care. The order form I had didn't have a price listed, so I guess she felt safe. She offered free cupcakes for my next event and then hung up the phone when I was mid sentence. I called the manager next, but he was only slightly more helpful and was a bit defensive as well. He said he could try to help me out if I came in. I was not confident it would be resolved after these two conversations, so why do so. I also decided the $17 I was ripped off for is not worth any more of the added aggravation. Needless to say, I will be ordering cupcakes or cakes elsewhere for my next event. I came here because they had a beautiful selection of baked goods, so I assumed my order would come out nice as well. I am SEEING MANY SIMILAR REVIEWS commenting on rude service and just overall poor customer service. Likely stems from poor management. I will continue to shop at Nob Hill for all else anyway. read more

I don't know how or why this store has as low of a star rating as it does but there is a new sheriff in town and his name is Sanjay! Talk about a leader who leads by example I have never been in this store without seeing him literally working! How often do you see the person on the top working (aren't they usually in an office somewhere delegating?, conducting meetings?, relying on their assistance to actually really truly run the store??), not Sanjay!! Today, Christmas Eve - while the entire parking lot has zero spaces at 9:30 AM and you literally have to wait in line to park, through the crowded store lines and people scurrying around sans Jay is opening cases of Martinelli's sparkling apple cider while keeping his eyes on all the lines and the registers in order to keep customer flow, workers on point, and ultimately everyone in the store happy! When I went up to the customer service counter in order to ask how to spell the manager's name for the purpose of this Yelp review, the young woman replied, "we love Sanjay"! The sign of a true outstanding leader the tough, hard worker, and holding people to their tasks, also well respected amongst the team!! Kudos to whomever hired this manager, your Yelp review score will inevitably rise in time!!! read more

This one star ONLY goes out to the deli department!! They're understaffed, rude, As much as I don't want to give bad reviews to people, their sandwich's pretty much suck!! It's a whole world of difference in Morgan Hill Safeway if you buy a big sub sandwich fresh and delicious, I ordered one from Safeway on Instacart. the one I got from Gilroy Safeway looked terrible they were missing cheese, the bread was hard as a rock. The rest of the story is OK and they have one nice manager of the store that I really like. "Sanjay" If you see this message please do something about the Deli staff and improve your deli if you can!! There's a lady named Cathy that works there that's pretty rude. read more

Safeway - Look how bad and wilted lettuce is inside the sub sandwich along with their tomato. - Grocery Near Me - Gilroy, California

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1st time I got fried chicken was so dry my family couldn't eat it, disgusting. Figured it was error went to get deli roast beef, they sliced grey roast beef and sent it home with me. I'm done with Safeway, Nob Hill here I come! read more

I went into Safeway today to grab some freshly baked rolls (which I love getting), but I do have a severe sesame allergy. To my horror the entire bakery section was covered in sesame seeds. Absolutely disgusting how can someone not clean off the tubs you keep the bread rolls in? I am never going back to this Safeway and I hope whoever the manager or shift leader is for that bakery gets dealt with. Totally unacceptable. read more

On the positive I find the store to be clean and well stocked, but the customer service is horrible, lines are long, checkers clearly hate their jobs; I much rather go anywhere to shop. read more

I have to say i never thought i would enjoy shopping at safeway, but since the pandemic they have really impressed me. They have way more stuff in stock then Nob Hill does, the store is brightly lit, organized and clean. The people who work there are friendly and helpful. The deli counter is awesome, and did I mention their shelves are way more full than Nob Hill?! read more

Always kind and helpful. Cashiers are quick! Thanks for always being consistent! Store is laid out well and usually well stocked.

This has to be the worst Safeway ever! Cashiers are not friendly and are confrontational. Especially at the self check out. When you are looking for help the employees put their heads down and walk right past you. This store is nothing like the two Safeway's in Morgan Hill. I'd rather travel to Morgan Hill then to go to this store. read more

Sadly to say, no customer service. Needed to get stamps and the person stated I am off the clock I cannot help you. So who is on the clock. I don't know. WOW! I guess I will shop somewhere else. read more

I just wanted to give a quick shout out to a lady working in the deli department at the Gilroy Safeway on first street. She had very short hair... I wish I could remember her name. I was there at around 9 p.m. on Monday and was having issues with my very first instacart shopping delivery. This lady was nothing but helpful and continued to check on me and ask me if I was doing alright. She walked with me around the store to find an item that I was having trouble locating and was extremely friendly. I have been in the service industry over 10 years and I know a great employee when I see one. She was excellent. I hope she is acknowledged for her great work. read more