Sadly to say, no customer service. Needed to get stamps and the person stated I am off the clock I cannot help you. So who is on the clock. I don't know. WOW! I guess I will shop somewhere else. read more

The parking lot at this Safeway in Gilroy, does not look safe due to most of the LIGHTS in the parking lots do not work and it's extremely dark. There are always 1-2 guys on bikes riding in-between the cars in the parking lot to look inside the cars at night time, probably awaiting to steal something inside the cars. The street lights adjacent to Safeway are all out too. As a safety issue Safeway needs to get these lights fixed to reduce the possibility of crimes. We decided to shop at Nob Hill across the street instead, because all of their lights work in and outside the parking lot. Surprise the store manager doesn't contact the right resources to get these fix, as it's been out for several months. It's not hard to contact the city of Gilroy to get the street lights fix and property owner for the parking lot. So sad that Safeway at this location does not care about the safety of their customers. read more

**This is for the DELI** Stood in a non-exsistent line for 5 minutes with no help and no "we will be right with you". I requested a Turkey Pesto Avocado sandwich and the person who assisted me said they don't make a "Chicken Pesto Avocado". Well, duh! It's because I said "turkey". The person then started the sandwhich with the look of cluelessness. Almost 10 minutes later, I'm handed a sandwhich that is falling out of the paper due to lack of proper wrapping. Maybe just an off day all around. The sandwhich was good, but there's no real way to mess something like that up. read more

Safeway - My inner fat kid was screaming at me. I gave in. - Grocery Near Me - Gilroy, California

I just wanted to give a quick shout out to a lady working in the deli department at the Gilroy Safeway on first street. She had very short hair... I wish I could remember her name. I was there at around 9 p.m. on Monday and was having issues with my very first instacart shopping delivery. This lady was nothing but helpful and continued to check on me and ask me if I was doing alright. She walked with me around the store to find an item that I was having trouble locating and was extremely friendly. I have been in the service industry over 10 years and I know a great employee when I see one. She was excellent. I hope she is acknowledged for her great work. read more

This is for Sushi Deli: I really like their sushi Deli since they now have a regular sushi chef on site all day. She is so polite and friendly, who made my order as requested. I often stop by for lunch on a regular basis. You should check it out if you like sushi! read more

Safeway - Yummy Hawaiian Roll Sushi Made Fresh Daily by Sushi Chef on site! - Grocery Near Me - Gilroy, California

Although they have most items, definitely slimmer selection.. and 515pm.. busiest time of day closing lines. This doesn't leave a great impression read more

The staff at this location they are so amazing ...after buying a basket full of groceries I was waiting I'm line when I realized I forgot one item .the cashier was kind to have someone go back & pick the item up for me . After the transaction was completed they took the basket full of groceries out to my car & help me unloaded it . Every time I need flowers ...cakes ...fresh fruits this safeway is the one I go to Wonderful caring staff and the Manger always making sure that customers are happy with there visit to her store . GREAT JOB ! read more

Three OUTSTANDING employees at Safeway. They are Evelyn, Laniece and Jackson. They always go out of their way to help me. They are always friendly and helpful. Jackson returned my iPhone when I dropped it. Who does that these days read more

The cashier was so rude tonight. She was busy flirting with some guy taking forever to bag his groceries. The other line already checked out like 3 people I'm not going to stand here and wait to pay for all this shit and have her be rude to me. So I left, hire more checkers and staff them on Sunday! You guys suck! read more

SAFEWAY lines 10 people deep with half the registers open. Hire more staff or maybe drop the prices on things like $5 Oreos. This is worse than any discount grocer I've ever been to. read more

This is NOT a 5 star review for this location, rather a rave session for the employee by the name of Diana. She's a courtesy clerk at this Safeway. I was in there the other day and she gave me very interesting information that was vital to correctly utilize the Safeway app. I've been shopping there for 30 years and I got the most information from her in the least amount of time! Thank you so much, Diana, for helping me see the light and understand that I'm not so computer illiterate! Could somebody possibly tell me why they have no Wi-Fi in the store so you can access your Safeway app while you're in the store? Irritating! The manager, Sanjay, rocks! read more

So yesterday we went shopping and as we walked in, these 2 ladies with their son refused to wear a mask even though they were asked to. And they walked around the store like they owned the place. It sucked that none of the employees stepped in to tell them to leave or to purchase a mask. I get it, it's annoying wearing them but those are the rules we have to follow for now for our protection and others. Felt bad for the skinny kid at the door cleaning the carts, they over powered him. read more

This particular Safeway has drastically declined in the past year. Horrible service from many of the workers, their are some great staff as well. I get charged prices that don't match their sale prices, they rarely have carts available for shopping, and the last time I was there, no one in the bakery department working. There was no fresh bread and the manager told me no one showed up for work to make the bakery items. The woman that works in customer service is so rude. She seems to hate her job, seems to hate the customers she has to help, and 100% unpleasant if she is asked a question. I would give zero stars if possible. read more

Honestly. The best Safeway ever and I've been to and worked for many Safeway's. They always carry everything I am looking for and more. I love their selection of high quality Kombuchas, Coffee Creamers, breads and cheeses. Keep up the great work!!! I'm new to the area and am so grateful read more

This store could care less about service. This was the third time this year I placed an order with the bakery, showed up to pick up my cake and either the names were spelled wrong, they forgot to decorate, or they completely didn't bake the cake at all. The balloon section isn't any better either. Placing balloon orders have gone wrong twice now with extra small balloons with hardly any air in them, the wrong color or not having them ready at the requested time. This store offers floral, balloons, cakes for special events but they will absolutely be sure to mess up those special events by getting details wrong or simply not giving you what you paid for. read more

They have carried expired products for months and done nothing about it. A decent Safeway otherwise, but they really need to take care of that. read more

The new remodel is awesome! (even though I'm having to re-learn where everything is now :) The new meat & poultry dept not only looks great, but they're offing some INCREDIBLE ahi tunas, ceviches (both ready to eat and delicious), bacon wrapped everything, raw & pre-marinated meats, etc. Butcher Daniel is friendly and knowledgeable and takes great care of his customers and the presentation of the department. I'm looking forward to being a Safeway customer in this new store for years to come! read more

Another checker who does not know how to do her job (Geri). The other one had to come over to help her ring up dry ice. Then she moved like a snail to go get another bag of regular ice. Lines 7 deep and two checkers who really don't care. What a joke read more

I went to exchange propane gas around 6 pm. First I received one with much rusty handing so I asked him if I could have with a clean one. He said bad words and throw one at the bottom one intentionally to the ground. The tank was laid down and he never picked up. He is skinny tall young man and very rude. I think safeway should teach employee about attitude. read more

Let me preface this by saying that I am a night owl, so when a craving hits, or need last minute groceries, this is the only place in Gilroy that is open 24 hours. With that said, in the past week on couple of weeks on 4 different occasions, this place was closed from 1-5 am. The first excuse was that their registers weren't working - understandable. The next few times, no explanation whatsoever. There really is no excuse for this as I've seen them open during construction and remodel, so if it is a staffing issue, that is their problem, and the managers should find appropriate help, or cover the shifts themselves. I'll be going to Morgan Hill for my late night shopping, and to Raley's for my day time needs from here on out. read more

This review is based on my experience with the store in general. So I finally have had enough of Safeway in Gilroy. I was looking for regular French bread but the bakery was out of it. Right at the check out stand they have a kiosk with Safeway french bread with a sign that say "if it is not hot it is free" with two different hours: 4:00 p.m. and 5:00 p.m. And to my surprise there regular French Bread. I put it on the little conveyor belt and started the check out process at 4:51 p.m. For the heck of it I asked the clerk if it was free since it was not hot. She told me the lady in front of me had hot bread. What the heck does that have to do with my questions??? I said, "That may be but mine is cold so it is free"? She said there was hot bread in the back of the store if I wanted it. I again told her what the sign said right above the bread I pulled and again she said there was hot bread in the back of the store. She had it in her mind that I would have to go and get some hot bread so it would not be free. I felt like I was in a stage act of "who's on First"!! Nob Hill here I come. This is Retail at its finest! How do people like this function? read more

This Safeway is no different than any other I've been to. Everything you'll need from a grocery store is here & easy to find. The produce is great & always fresh. I've never come here to find anything out of stock, dirty or have never encounter 'bums' here. Just laughable. **PS. The 'hot bread' review, completely redic. read more

Great store! Lots of selection, helpful employees and clean. The only reason I did not give 5 stars is because there are NEVER any shopping carts available! You have to hunt in the parking lot for them. On several occasions I have had people waiting at my car so they can use my cart. Get more carts please! read more

I just want to extend my THANK YOU to the Short hair pink employee that helped me when I was about to puke . You have no idea how much you helped me. Thank you thank you!!!! read more

Rachel. Rachel. Rachel. Please learn to make breakfast burritos. You layered everything, no mixture. No pazaz. While you were making my food the entire time I was dreading and wishing the older man making the burrito next to you was my burrito master. He was artful and amazing in the craft. read more

The store is clean, the bakery is very good , Starbucks has great coffee, and the staff for the most are helpful. How ever the kids in the deli, never loon up to see any one or the next customer. You can stand there's s wait it's like they think no one can see them. The gas station is alway busy. And you can save some money. read more

I grew up going to Safeway and I still go there. It's for sure cheaper than nob hill. I also know where everything is because the store hasn't changed since maybe ever. There is the one cashier, you know who I'm talking about. Talks way more than she checks out, I avoid her line. She's really nice but most of the time I'm trying to get in and out rather quickly. I've never really had an issue with the store except the huge lines! At dinner time and about 10pm when they count out the drawers and shut everything down. Maybe my review is based more on the fact that I grew up here and I know it well. But I personally come here over nob hill all day but those reasons are my own read more

I went to safe way in Gilroy to purchase few items and picked up few Bananas, two potato and two apples. Lines were long on the check out so decided to use self check out. I had difficulty putting the item numbers in the machine and ask for help. Lady was attending the two self check out and was not busy at that movement. She got real upset and told me that if you don't know how to do this why you are in this line. I explained that I am over 70 years old and do not feel good so need help. lines are long on other check outs She continue with her rude behavior and I left without the purchase. So no more safeway Gilroy for me. read more

This is place is run down - I do not trust the quality of food here. I will go across the street to Nob Hill. read more

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Big SafeWay with good selection and spacious parking lot. The line was a bit long around 10 pm on Tuesday the Mother's Day week otherwise good read more

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I had my wedding cake and cupcakes made by Nancy at this Safeway, which turned out AMAZING. Not only were they affordable, but Nancy and her staff went above and beyond for us to make sure we had what we were envisioning. All of our guests asked where we got the incredible cake and cupcakes and were so shocked when we told them Safeway. Brides-- do it, it's so worth it I promise! Thank you again Gilroy Safeway! read more

I go to Safeway stores in Gilroy, Hollister and 2 in Morgan Hill because I am in all three areas for work, etc. I have to say the Gilroy Safeway has the absolute worst customer service of them all. The staff, especially cashiers, are snarky and seem angry every time I shop there. read more

Great service from the seafood clerk Daniel Gomez. He helped me get everything I needed for my Easter celebration. He even provided great suggestions and the food turned out wonderful! It was refreshing to see someone eager to help! I will definitely be coming back to if I need some seafood. read more

I wanted to Thank Lorena for helping me in the florist department. She was so helpful and creative I came in looking for a floral arrangement for my sister she went above and beyond. Er customer service was exceptional. Thank you for this beautiful arrangement. read more

Safeway - Grocery Near Me - Gilroy, California

Came to this Safeway to grab a few grocery items. While at self-checkout, the woman working was yelling at a disabled man who needed assistance using the self-checkout register. She was extremely rude and disrespectful. I don't usually complain about businesses, but this behavior is unacceptable. read more

Worst Safeway ever. Today I went in to use my WIC being 8 months pregnant and was treated horrible. Everything I got I've been getting the last 8 months since I gotten WIC. The cashier was rude and denied everything I was getting even though I have receipts back till April with the same items I have to get every month. she was rude and had a smerk I wanted to slap off her face. I won't come back there at all after the way I was treated. read more

Jaimie the manager in the bakery did my daughers cake and she did so good 2weeks later went back for my sons bday cake its the mincraft cake I posted up top she's awesome it cldnt have been any better everybody loved it he loved it and she got it done by the next day .. I highly recommend her she's awesome and is very creative . jaimie thank you so much!! read more

Safeway - Jamie the manager in the bakery is awesome she did my sons Minecraft cake she did it all last minute the daythank you so much!! - Grocery Near Me - Gilroy, California

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One of my favorite places to shop in Gilroy for groceries. The earlier you go the less busy it will be, obviously.

Have been coming to this Safeway for a week getting sandwiches from the deli, I have had excellent service every time. I didn't speak clear enough ordering today and I had to stop the sweet lady to tell her I had meant something different. She clarified what I had meant with me and continued to make my sandwich without any fuss. She has been sweet every time I've been in, thank you Domiltila! I hope I spelled your name correctly! read more

Its your standard safeway in Gilroy. I prefer the one in Morgan Hill, since its been remodelled, but this Safeway provides all the basics that you might need. read more