They recently remodeled so it's a lot better now. I come here every week to do my grocery shopping and their customer service is good.

I love the remodel! Especially more butcher meat options. The butcher, Daniel? , always is so helpful and orders the bison and Kobe which I LOVE! He also is always on top of Argentinian shrimp when it's on sale and those things are amazing! I try to go when I know he's working because he goes above and beyond. I'm there every other Monday and most weeks it's pretty fully stocked. I still have a few issues with expired products left in produce or dairy and sometimes meat but I'm careful to check. It takes me so long to shop trying to plan for two weeks and getting things for my neighbor that I do get frustrated trying to find some things in code still but overall I see a great improvement since the remodel! read more

We like to thank the meat slicer who help us with our turkey questions. He had a man bun and was very professional and went over and beyond service. He gave us his expert opinion and we had the best experience there. Thank you for your help and time. read more

Her name is Krista and she is by far the most rude cashier I have ever encountered in my 20 years being here in the U.S. I've never written a bad review because of a cashier but I'm speechless on how bad the service I'm receiving. She said to me "sir there's a line" when I placed my stuff down which means don't cut the line, when I was literally the FIRST one there and then she looked at the people behind me to confirm if it was true and when she figured out she was wrong instead of apologizing, her response was "well there's 2 registers open 6 and 7" basically saying I shouldn't have picked her side. She was almost done with the customer and the other cashier hasn't started scanning. My brother is sick and waiting for me in the car that's why I was upset because I was in a hurry. All the time people were looking at us so I felt a little embarrassed. This will be the last time I'll go here in the morning. Unbelievable read more

Of all the grocery stores in Gilroy (which is surprisingly numerous when you actually stop to think about it...) this is, by far, my favorite. Their prices are always great, and I can usually save anywhere between 15-20% using their app. They have a great selection of traditional and organic goods, more organic goods than I can find anywhere else locally. They have a clean store, pleasant workers, and a great selection. Their deli is somewhat sad. The meat section is good, their premade foods are usually overlooked and drying out, though. They have a good selection of sushi there and a sushi chef is usually working so it stays fresh and assorted. Their sandwiches at the deli are also good, but every once in a while you get someone who has no idea what they're doing, probably someone new. I don't recommend them for a sandwich when you're in a hurry. Their bakery is great, a huge selection of goodies and bread. I've ordered numerous birthday cakes and they're always correct and delicious (though stay away from the ice cream cakes- the frosting is... unknown). Their butchers are always very helpful and if it looks like they are out of something, they typically have extra in the back so don't be afraid to ask. If you go with your kiddos, they offer a free cookie AND a free latex balloon. Always makes my trips a million times easier. Give a ballon in the beginning to keep them entertained, then a cookie at the end if they were well behaved. Works like a charm and it's the exact order I walk through the store. read more

Safeway - The deli- sometimes really good, sometimes lacking. - Grocery Near Me - Gilroy, California

My brother and I unfortunately on June 9th, had an unpleasant encounter with the evening PIC Jeremy over a slice of Tres Leches cake. I have been a happy customer of this store for over 15+ years. My brother and I came to my mom's rescue of her weekly craving of her favorite cake,( it can only be from Safeway) The slice this time was 1/2 rather than full square in it's usual clear container of 4"× 4". We asked for manager to clear up the mix up on size, so here comes Jeremy with a stern approach insisting cake size has always been 1/2, Jeremy indirectly called me a lier. I told Jeremy, Thanks for calling us liers without proof, I assured him I'd be reporting his behavior and his response was, That's fine, My name is Jeremy. I asked a few Employees where I can report him and their comment was, Try working with him, He's always an A-hole, He treat's everyone like that...Etc... Very Unacceptable behavior. read more

The customer service is horrible. They price their items wrong and don't honor them. I couldn't even speak to the manager bc he was on a lane. While I give him credit for trying to help minimize the lines, they need to hire more cashiers so the manager is available to help or answer any questions his employees or customers may have. read more

I'm never disappointed when I order cakes from Safeway bakery. They did not have the cake design I wanted, but the baker designed a cake for my daughters birthday from her ideas. My daughter (teenager) specifically wanted a cake from Safeway. It turned out to be just what she wanted. It was ready on time for pick up. read more

Customer service needs a serious overhaul. I've shopped there a a handful of times. Each time I told myself I wouldn't go back due to the poor level of customer service. I don't know the store well as we have only recently moved to Gilroy. This last(and final) trip, I accidentally got in the express line with a cart filled with significantly more than 15 items. I had unloaded half of the cart when the checker barked at me, "Do you have more than 15 items!" It was in that moment I realized my faux pas. I was slightly embarrassed by her tone and obvious annoyance at me. I apologized and started to put the items back in my cart. She continued at me..."Leave them there and don't let anyone else ahead of you. I need to get you out of my line." I froze. I couldn't believe she would talk to a customer like that? It shocked me. I left my partially unloaded cart in its spot in the express line, walked out of that place and spent my money at Nob Hill. read more

I see this place go down over the years it's not as clean as it used to be and yes I have seen roaches that's what I quit shopping there I seen roaches near the deli section and also corporate needs to be notified on thisStore doing so poorly read more

I love Safeway. Clean, friendly, fast and tons of open parking. I did stop by the deli and ordered a sandwich last minute. I've never ordered this sandwhich cold it always comes hot, so when the clerk in the deli starting to wrap it up cold I asked " oh doesn't it come hot" ? Well maybe it was to early for her but she had a lil stank attitude telling me I have to ask for it hot! Ok so done, can I have it hot? And proceeds to put the sandwhich in the oven looking unhappy. I mean I am paying for it, and I wasn't rude! Told her to have a nice day and went on my merry way. Other then that I've never had a bad experience at this Safeway. read more

The store is dark, and organized terribly. I also saw a rat in the parking lot in front of the store.

I have long shopped at Safeway stores all over California and Maryland. However, this is the first time I have ever encountered a store that is perpetually disorganized and constantly ill stocked. It either does not have the items that I was accustomed to buying from the Safeway stores in the San Jose area OR it is perpetually out of stock on a LOT of items. The first few times I came here and the items were out of stock I just assumed it was a coincidence or some extraordinary circumstances that made it so but then it appeared to be a regular thing. Luckily for me I am resourceful and I can make do when I have to with alternate ingredients but it is quite an inconvenience to say the least. It is even worse during holiday times. Around the Christmas and New Year Holidays, a few months ago, many customers were frustrated and making comments in various aisles about the lack of restocking. Even I found myself grumbling in irritation and I am normally pretty calm and patient! Unfortunately, this is one of the few shopping supermarkets in Gilroy and it is more reasonable in price than Nob Hill. Go the Safeway in Morgan Hill if you can because it is much better managed. read more

It makes me so sad but this store kinda sucks. They are always out of stock of things like milk, flour, you name it! It's like they don't order the right amount of stuff. It's organized horribly & gets way too crowded! And super annoying that there is no Safeway gas station in the huge empty lot next door. Nob Hill is way better! read more

Roaches! I just walked out of the store because my neices pointed out to me roaches crawling around by the bakery! I will be switching to Nob Hill. read more

Over the years I have shopped at this store. Lately I've been noticing a decline. This makes me sad. Let me start by saying I have always had good service in the Meat Department as well as the Produce Department. Now here is where I am noticing the decline. When I am looking for something and I can't find it, I may be lucky at the moment find someone who actually knows where to find it or what it is. This sucks if you are in a hurry. There are products that I look for that Safeway does not carry and I have to then make my way to Nob Hill. At that point I have then ended up at the third store of the day because I have been to Walmart first where the prices on certain items are better than Safeway, then Safeway, and then Nob Hill. I usually to go to the self check out, because the regular lines take even longer to get through. But even the self check out line is so disorganized! Nobody knows if there is one or two lines and the clerk monitoring the lines doesn't say anything. The self-checkout lines aren't always available either. They had two or three of them broken for three weeks. And forget about trying to get out of the store quickly at 7:30 am. There will only be one checkout line open and sorry the self checkout isn't open either. At Nob Hill I can always find help quickly and everyone is knowledgeable and friendly, not just luck of the draw like I experience at Safeway. I know how the self checkout operates and I can get through fairly quickly in the regular and self checkout. My last experience was with the Bakery Department. I tried to order a cake and I wasn't sure what size I should order. I asked the clerk in the Bakery Department what size cake would be good for the amount of people I had attending and she said "What size do you want?" I told her, "I don't know. I'm not sure what size cake I need for that many people. What size is good for 10-12 people?". Then she replied again with, "What size do you want?" This went back and forth one more time before I thanked her and told her that I would come back later. I went straight over to Nob Hill and ordered what turned out to be a beautiful and delicious cake. I really hope that Safeway turns around soon. I'd like to go back, but at this point I find I have a better experience all around at Nob Hill. read more

The heavy set guy Eric has the WORST customer service. His behavior prompted me to write a complaint letter to Safeway's corporate office. The ony reason I come here is because it's around the corner from my house. Yesterday I decided to bite the bullet and went to the dreaded Wal Mart across town just to avoid this Safeway. That alone says it all. read more

I come here only because it's close to work and it gives me gas points other than that I would never come here. It doesn't have the selection as other stores, but really bothers me is the deli. Every single time I go, I am either waiting for someone to help me, the lines are really, really long, the person making my sandwich cuts corners and I have to correct them or they leave 1 person for those long lines. There were 2-3 others in the deli and they continued to stay near the meat and saw the line of 3-4 people for sandwiches. I can go to Tennant Safeway and get amazing services in every single department no matter what time of day. I have come here in the morning, afternoon, early evening and everything and still the deli is crap. That deli needs a revamp. read more

ladies in the bakery department are super unorganized I ordered a cake a day in advance and they didn't have it ready the next day and when I went in they didn't have any of the stuff that I wanted for my cake like the frosting type or chocolate and cake decorator was rude read more

Yesterday I was buying a ham. It was marked 99cents a lb. Not one ham in the bins was marked .99 but I wasn't alarmed thinking the cash register would alter the price. Well, what a surprise. No adjustment on the cash register. I said to the check out lady that many people had probably been overcharged. Her reply was: they need to be watching. I said sometimes the items go through so fast it is impossible to watch. Her reply was nobody is fast in Safeway. I did get an adjustment but was also surprised that the weight was different after the adjustment. What was that all about!!!!!! By the way it weighed less. Everybody needs to be aware that Safeway is not the pillar of honesty. Beware and watch. I will say that their prices are lower than Nob Hill but if you watch the sales in Nob Hill you can do as well. read more

The customer service dude Ryan is really nice ! Handsom and funny ..... Not so smart but a good guy read more

Safeway - The handsome clerk - Grocery Near Me - Gilroy, California

The bakery is great! LOVE their doughnuts and french bread. Laurie is my favorite baker, hands down!

I went to grab some groceries this morning before the games and they only had one of the "15 items or less" lanes open. They need to have at least two of these lanes open because often at times on weekends people are only grabbing a few things. You can't use the self-checkout lanes when you purchase alcohol so you are forced to wait in the long lines. The cashier seemed to be on auto-pilot, with the basic "how how are you?" followed by her yelling at a nagger to return some perishable items. read more

As an EX-employee here, not a good or happy place to work for. But that is my personal experience. Customer service is phenomenal. I enjoy coming to shop. Just over all a good feeling when you walk in! Always ready to help! LOVE their wine selection! VERY clean!! Love the produce selection!! LOVE their cakes!!! I read more

It's the cheaper of the two grocery stores. It's where I go to get energy drinks because it has the best deals. I can find most of everything I need. If you go right before a holiday though, be prepared for holiday meal shopping chaos. read more

Kind of a cramped location, and frequently crowded. Not really any reason to go here when Nob Hill is just a block further down the street, and has about the same prices, but a more pleasant shopping experience. But if you want a Safeway, well, here it is. read more

I've been telling myself I'd stop shopping here due to the freezing store. Well it's now official. When it's warmer outside on a cold than in Safeway, I'm done. I know alot of people who have switched to Nob Hill just because of the cold. read more

Not sure what is going on with Gilroy Safeway. The shelves are empty of certain brand name products, (Ritz crackers, Safeway coffee, etc) the lines are long on non peak hours, went to pick out fish one night and after waiting a half hour they told me the guy walked out and there was no one to help me. The meat department is scarce, or has cuts that no one is buying. I'm finding I'm going to more than one store to get what I need, after shopping at Safeway forever I'm disappointed and wondering way management is letting this happen. Or just not caring, how very sad. read more

This is for deli. Stood in line to get chicken and was told by one of the girls to stand in line and someone would help me. Stood in line for about 10 min and I asked a different lady to help me and she said she had to help someone else first bc he was first but I told her I was here first and the other girl that was working told her I was first too. She still decided to help the other guy. Left with no chicken since she was being rude. read more

Safeway's is the plug honestly all you have to do is become a club member and you get the best of deals. Because without it I admit everything seems pricey read more

Recently I have been very disappointed at this Safeway in Gilroy. I have been shopping her for four years and have recently noticed that Safeway lacks in stocked shelves. I can't usually get what I used to get because it is out of stock. I hope that even though Safeway has changed hands in ownership they step up and go back to the way Safeway was. read more

Okay I have to do some serious sticking up for my friend, Gilroy Safeway. I shop here regularly and, yes, it is older and yes, some of the people who shop there are a little odd (if you wanna shop with Gilroy's limited selection of beautiful people, visit Nob Hill), and yes, it can be crowded on the weekend. However (with emphasis), this grocery store has excellent selection, prices and professional and courteous staff who work very hard to please the customers. One of my biggest plusses for this location is their selection of gluten free foods which is significantly better than both Morgan Hill Safeway locations and Nob Hills in both Morgan Hill and Gilroy. The staff who work in the meat department are very friendly, and have often gone out of their way for me to provide me with the meat or fish I am looking for. The checkout line staff is also very kind and efficient, getting you out the door quickly. The produce department is well stocked with fresh vegetables and fruits. I'm not sure why the other reviewers have such seething hate for this store, but trust me, if it was as gross as they say I definitely would not shop here (call me snobbish, but there are certain stores in both Morgan Hill and Gilroy I avoid because I feel uncomfortable there.) Much love for my Gilroy Safeway! read more

Safeway is the grossest store in town. It stinks, the meat sucks, and the workers act like you are bothering them if you ask for something. I will stick with Nob Hill, it's a little pricier but they have great sales and the store is always clean and fresh. Safeway is just sickening. read more

I have been an avid Safeway customer my whole life, that is why writing this review is sad. I have a family of 4, so looking for the best deals is always necessary while I'm planning my grocery trips. It's pretty pathetic that when I get to a store that's open 24 hours, the shelves are NEVER stocked, the produce is also not stocked, and what is usually is brown and wilting and most of the staff have attitudes that make me cringe when I think about it. I have 2 kids under 4. It's not that easy getting out to go shopping, so when I get a chance to go, there is usually at least one meltdown, sorry, can't help it. When I'm getting dirty looks and harsh comments from the staff, that is plain inappropriate. Also, if a toddler is having a melt down, if you're not related to the child, please don't act like the baby whisperer and attempt to touch my child. Because when my child punches you in the face, they will not be punished. You should know better, isn't there a policy regarding touching children? Now let's discuss the newspaper deals as well as the coupon center deals. I have uploaded many coupons to my card, had additional coupons and still had to double and triple check and wait in yet another line because I was over charged for countless items, charged for items that I didn't buy and had to dispute a cash advance that I didn't approve and wasn't given the cash for. I mean, really?!? I'm sad to say it, but skip this store. I need to start, the gas rewards will be hard to let go of, but it's necessary! read more

I've been shopping at this Safeway store since it 1st opened. Sadly, it has declined. The employees used to be very friendly and helpful but it seems that the company has been screwing them over because there are only a few that seem to appreciate the customers and show courtesy. I was there 2 weeks ago and saw a rat run back and forth from the candy display to the ice machine. I approached the snobby manager Susie and told her; "Hi, I just want to let you know that I just saw a rat the size of a pit bull running back and forth from the candy to the ice machine." It didn't seem to bother her in the least bit. She actually laughed and said "yeah." She must have larger rats in her house. Anyway, I hope Safeway gets their act together 1st by taking better care of their employees and customers. I don't like shopping at Nob Hill because their prices are too high and their employees aren't very friendly or helpful. Guess I've gotta stick to Walmart & Safeway in M.H. read more

I am still in shock about how rude Kathleen from the Deli was to me today. 5.21.2016 today I came in to buy a Chicken Bacon wrap with my friend after we worked out. Kathleen from the beginning had a rude look of her face the entire time. She never once smiled she just looked at me and grunted what do you want!? I told her what i'd like. I also had asked to have no bacon. She didn't even aknowledge me she just kept walking away to make it. Then I asked for a extra slice of tomato. She tells me its extra. I'm cool with that but really? I didn't have any bacon, give me a break. As I watch the other pleasant lady make a wrap for a man next to me Kathleen proceeded to make me one of the most horrible wraps I've seen. In fact all she did was slop it together then literally just roll it like a enchilada letting it spill out the sides. I tried stopping her and asking if she could tuck it in so I could eat it properly she refused to fix or remake it. I was honestly tempted to just throw it back and tell her nevermind, burt I had to be at work. Safeway please either train this employee in customer service , or maybe give her a job where she is not around people because she was not capable of even making a proper sandwhich, or listening to customers. read more

this a place that is very easy to navigate and clerks are there to help quickly if needed check out is always fast and they always offer to help me out. read more

I came in to buy roses for my significant other, and then realize the flower section was already closed. When ( Andy ) approached me he was very helpful greeted me asked me if I needed help he called his manager ( Katherine ) and ask if they can send someone to rap my roses, She Offered to come and rap them for me.. she was awesome for going out of her way to help me and Andy has really good customer service. Overall I had a very great experience and happy the way they treated me. :) read more

The sandwich area is terrible. It almost never has all the listed breads. Fountain drink machine has something broken frequently, now it is no ice. How does a grocery store that sells bags of ice 50 feet away have no ice?? How does a grocery store that bakes bread not have bread??? Why do people who work here act like it is impossible to solve any minor problem? This is a joke and characteristic of Safeway investing in the stores in wealthier towns and ignoring stores in less wealthy towns. We, along with other people complaining in line, actually live here (and are not the low end of the socioeconomic spectrum), and resent that it constantly appears that Safeway here treats locals as second rate. read more

To AL and Caesar in the meat department. Thank you so much for helping me with my two 10 lb. London broil orders and cutting the meat perfectly for my beef jerky. I didn't know you could go in between certain numbers on the slicer and when I found a number I kind of liked Caesar's recommended going a half point down to two and a half and I said you can do that? I said oh yeah. And went back and came back with 10 pounds of perfectly cut meat. I left out of town for a few days but on the way back I realize the sale ($2.99 lb. Best price in town by far) was probably going off and I called in and said hey I need 10 more pounds, he said no problem I arrived at the store shortly after and it was already done and packaged for me I did not expect that, what a great surprise. The meat is already in the marinade and I can't wait for my beef jerky to be done. Thank you Al you Caesar. See you again soon. Rob read more

Safeway - Grocery Near Me - Gilroy, California