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    Walmart Supercenter

    2.0 (343 reviews)
    Open 6:00 am - 11:00 pm

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    Seat Damage from Leaked Car Battery

    We purchased a battery at Walmart for our Toyota Sequoia in June of 2024. My husband left it on the back seat of the car for a couple weeks. When he went to use it, he discovered that it had leaked all over the car seat, burning a hole through the seat and foam inner layer. We contacted Walmart about this and they referred us to the product supplier, Elliot Auto Supply. Walmart gave us a refund for the battery but would not address the damage. Elliot Auto Supply forwarded the claim onto Factory Motor Parts, the Manufacturer. This process took months with us not hearing back from anyone. We finally heard back in November of 2024 and they denied any liability. We tried and tried to get ahold of someone about this decision and after a couple of emails, they stopped responding. We kept sending emails for a few months to no avail. Then we moved. This took a great deal of our time as it was a difficult move and we were not able to pursue this further. I am finally able to address this. We do not know why they denied the claim. The battery was not left in the sun even though it was in the car during this time. We have another vehicle that has a battery from this company. The battery is in the cab of the car thus negating any claim of a battery in a hot car overheating and causing a leak. So we do not know why they said this was not their responsibility as it was clearly a manufacturing defect. Walmart dropped the ball as did the manufacturer and we will not be buying batteries from Walmart or this company ever again. We still feel we are owed compensation for this as it would cost about $3500 - $4000 to fix the seat.

    Lego aisle
    Crystal P.

    I'm not sure how you're supposed to buy anything at this location when you have items locked up and when you go and ask for help they never show. I waited about 15 minutes before I left and just ordered it on Amazon. This is why I shop at Target. We only stopped here to return a gift that was given to us. This location has a homeless problem, and we saw someone trying to break into a car, cops were called.

    McDonald's Remodel June 2019
    Holli A.

    This has to be one of the worst customer service locations in the district/region. With all the changes in hours of operation and policies you would think they would have someone answer their phones. it is a crapshoot whether somebody decides to answer the phone there or not. It's quite disappointing. I was in their store two weeks ago and bought some children's clothing for a gift. I found some thing I'll like it better at another location. Nowhere in the clothing department does it say you cannot return clothing. I went stood in line for half an hour to get inside the store and once I'm ready to enter the store they tell me I cannot return the clothing. I had to take the objects back to my car, which I understand. However, when I returned inside the store I went and walked around and there was no policies anywhere and nor did the cashier and for me there were no returns or exchanges because of Covid 19. I went and found a store manager and ask her why there were no policies displayed anywhere in the clothing department's throughout the store. She stated they were only in the dressing room. Not very helpful if you're buying a gift or don't have time try on the clothes. she stated I will have 30 days to return the clothing plus an additional week. That's not fair to the consumer. I have money just sitting in a bag. I have been calling to find out when I can return the merchandise. It rang and rang after I dial zero for the operator... nobody answered. I hung up and called back somebody answer the phone but remain quiet because I could hear the background noise. I said hello several times with no courtesy of a response. I hung up called again and the same thing it rang and rang and rang. You should really teacher your employees some customer service.

    Red button that doesn't do anything
    Bryan R.

    Just like the Lowes across the street - this Walmart Supercenter has no customer service. I had to buy an item inside a locked shelf and did not get any help for almost 30 minutes (15 minutes in i asked two people, one said to keep pressing and someone will come, one said the manager will come help shortly- nope i waited another 15 minutes). I'm going back to Amazon online shopping...

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    5 days ago

    Convent and well priced for daily needs but, need to clean their bathrooms A LOT MORE often than they do!

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    11 months ago

    At this Los Banos location I like it very much. The store is clean and all the associates are friendly and helpful.

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    1 year ago

    This location never seems to have bags for your stuff and their doors to exit are off? And often dirty with few cashiers

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    2 years ago

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    3 years ago

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    1 year ago

    Do not buy the macaroni salad ever,!! It was the most disgusting thing we ever had We threw it away after the first bite.

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    Ask the Community - Walmart Supercenter

    Where is the ground beef located? Is located against the walls or middle coolers?

    Against the walls on the bakery side of the store.

    View All 2 Questions

    Review Highlights - Walmart Supercenter

    San Jose won't allow the Wal-Mart within city limits to sell ammo, so there's no point in going to the local one if I need ammo.

    Mentioned in 15 reviews

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