Typically Walmart Supercenter. A little bit hectic and aged, The place is huge and you can really get your steps in. We came here before heading to Gilroy Gardens and they had all the random items that we needed. I asked for directions for an item and the employee was friendly and helpful. Self check out was easy. The front bathrooms were under construction, so your only option is to walk to the back. The aisle labels were a little off, which made navigation a little trickier. read more

Convent and well priced for daily needs but, need to clean their bathrooms A LOT MORE often than they do!

This Walmart location is ok for getting necessities and other things. Needs improvement on cleanliness, especially in the restrooms. Overall, it's just an average Walmart. read more

I do not recommend Walmart supercenter customer service is really poor. You get better service at the Walmart in morgonhill thing you do the Gilroy one and also the service was horrible. I got better service at the morgonhill store. They may be open later, but the quality may be shorter, but the service is better. read more

In the past I came to this store and had great service. I came back early this morning because I needed two tires. I came very early in hopes to be fit in before the rush. I was met by the same person as last time. He tried very hard to discourage me from waiting and kept insisting I make an appointment. I shared I was willing to wait even if it was a few hours as I needed to go to work right after. The staff was not helpful to a walk in at all even though they advertise walk ins. I did not feel the same hospitality as I did the first time, which is what brought me back. I walked away without getting the work done. I called the Milpitas store and was confirmed they had my tires. I asked if I needed to make an appointment and I was told no to come right away and they would get me in. They said they have a lot of techs so it was not at all a problem. The service in Milpitas was excellent. I would have loved to keep my business local. Wish I had the same experience as the first time I came here. Milpitas delivered. read more

Please don't go for help to coach itzel she is super rhude and unprofessional. Always on the phone and doesn't help at all . I witnessed her screaming at an employee shame on her . I hope corporate sees this and takes care of this situation read more

I came for a RV City Inlet which is a basic part not carried in the store. I then brought the car for an oil change and the oil I requested was not in the shop so they offered me a $10 higher service (different brand of oil) which they should have offered at the lower price. They are severely understaffed in the service department. read more

I'm from San Jose and I go do my shopping there in Gilroy and there is an employee there by the named Benny Soto I love his customer service very polite and helps others when needed Thank You Benny You Rock keep up with that Customer Service ( I gave you 5 stars ) read more

I placed an order for pickup and at 5:02pm i received an email saying it was ready. I put that i was on my way and since I work just a few minutes from the store I got there at 5:05pm. I counted 8 cars that parked after me receive their orders before I did. I had to get off at 5:45pm and approach an associate because I was frustrated beyond belief. They gave me some lame excuse about those cars checking in to their spots before I did and that is why they received their orders first. But that can't be since you have to park in a number and then check in. Needless to say I got my order a few minutes after I complained. This is the last time I visit this location. read more

At this Los Banos location I like it very much. The store is clean and all the associates are friendly and helpful.

We purchased a battery at Walmart for our Toyota Sequoia in June of 2024. My husband left it on the back seat of the car for a couple weeks. When he went to use it, he discovered that it had leaked all over the car seat, burning a hole through the seat and foam inner layer. We contacted Walmart about this and they referred us to the product supplier, Elliot Auto Supply. Walmart gave us a refund for the battery but would not address the damage. Elliot Auto Supply forwarded the claim onto Factory Motor Parts, the Manufacturer. This process took months with us not hearing back from anyone. We finally heard back in November of 2024 and they denied any liability. We tried and tried to get ahold of someone about this decision and after a couple of emails, they stopped responding. We kept sending emails for a few months to no avail. Then we moved. This took a great deal of our time as it was a difficult move and we were not able to pursue this further. I am finally able to address this. We do not know why they denied the claim. The battery was not left in the sun even though it was in the car during this time. We have another vehicle that has a battery from this company. The battery is in the cab of the car thus negating any claim of a battery in a hot car overheating and causing a leak. So we do not know why they said this was not their responsibility as it was clearly a manufacturing defect. Walmart dropped the ball as did the manufacturer and we will not be buying batteries from Walmart or this company ever again. We still feel we are owed compensation for this as it would cost about $3500 - $4000 to fix the seat. read more

Walmart Supercenter - Seat Damage from Leaked Car Battery - Department Stores Near Me - Gilroy, California

We LOVE Gilroy Walmart. They are the best SuperCenter. Today we were looking for something. And Maria asked if we needed anything and she was so nice. Mostly ppl don't talk to you and we chatted for a minute about good customer service service. She said we were the cutest couple . That was sweet. Appreciated the kindness and helpful gesture. We give Walmart in Gilroy 5 stars. But. Definitely today. As good customer service is important. Thank you Maria. If there is more than one. She was on the food 11 isle at 4:00 ish. Thank you Maria. Thank you Gilroy Walmart Super Center. And thank you for having Amigo's for handicapped ppl. . read more

Ever since COVID I have been using the Walmart app to schedule grocery pickups every week. Not only does it save me time but there's a greater selection. If it's not in the store they will ship it to you at no extra cost. I order the groceries in the app, drive to the store and it's loaded in my car within 10 minutes. I have made a number of returns and Walmart has always very good about honoring that. If I get the wrong item or it if it's damaged they just refund my money, no return necessary. And that happens rarely. And the prices are very competitive, even better than Amazon sometimes. read more

I wasn't thrilled with the store, but I like going to Walmart because I live in Santa Cruz county and there's nothing really like that. I was there mostly for the prices. I found everything I needed. No one talk to me. No one asked me anything. The employees that I did run into almost ran into me. They were not friendly at all, so I just give this a three because nothing great to report. Nothing outstanding and OK. read more

This location never seems to have bags for your stuff and their doors to exit are off? And often dirty with few cashiers

I'm not sure how you're supposed to buy anything at this location when you have items locked up and when you go and ask for help they never show. I waited about 15 minutes before I left and just ordered it on Amazon. This is why I shop at Target. We only stopped here to return a gift that was given to us. This location has a homeless problem, and we saw someone trying to break into a car, cops were called. read more

Walmart Supercenter - Lego aisle - Department Stores Near Me - Gilroy, California

This has to be one of the worst customer service locations in the district/region. With all the changes in hours of operation and policies you would think they would have someone answer their phones. it is a crapshoot whether somebody decides to answer the phone there or not. It's quite disappointing. I was in their store two weeks ago and bought some children's clothing for a gift. I found some thing I'll like it better at another location. Nowhere in the clothing department does it say you cannot return clothing. I went stood in line for half an hour to get inside the store and once I'm ready to enter the store they tell me I cannot return the clothing. I had to take the objects back to my car, which I understand. However, when I returned inside the store I went and walked around and there was no policies anywhere and nor did the cashier and for me there were no returns or exchanges because of Covid 19. I went and found a store manager and ask her why there were no policies displayed anywhere in the clothing department's throughout the store. She stated they were only in the dressing room. Not very helpful if you're buying a gift or don't have time try on the clothes. she stated I will have 30 days to return the clothing plus an additional week. That's not fair to the consumer. I have money just sitting in a bag. I have been calling to find out when I can return the merchandise. It rang and rang after I dial zero for the operator... nobody answered. I hung up and called back somebody answer the phone but remain quiet because I could hear the background noise. I said hello several times with no courtesy of a response. I hung up called again and the same thing it rang and rang and rang. You should really teacher your employees some customer service. read more

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I usually shop at night to avoid the rush and since the workers are usually nice. NOT today, some older lady working the clothes , with super thinning hair was beyond rude. Not the first time either, before i've asked her for help finding an item that said there was 8 in stock. She responded rudely saying if you don't find it on the floor then they don't have it so to save her the time, likeee okay ? You work here and have a phone to look it up stop being lazy .. Next today at around 9:30 ish i asked for for the fitting room which i thought were opened since i saw a customer get out of them to where she said no they close at 8 and walked away when i was still talking. so i tried a jacket over my long sleeve and left it where i got it from which was the front of the wrack it belongs on. She came up to me when i walked away and proceeded to say you left this here and where did you get it from to where i told her i got it from the exact same place where it belongs just last color. She then looked at me up and down and said ew it stinks like ma'am please check your hygiene before you worry about me because the perfume isn't it. If you're having a bad day why take it out on the customers, definitely should check their workers. Mainly this lady who's ALWAYS in a mood. read more

Holy moly this place is huge!!! I didn't walk through the store because I was doing an order pickup... but wowza. It's massive! I placed my order online. Got my notification the order was ready and headed over. I had to go inside (per the app) because it was after 8:00, but the pick up area is hard to miss. I called the number on the sign and someone brought my order out within minutes. Easy! I'm not sure how shopping here goes, but for online orders, highly recommend! read more

This is the WORST Walmart store. I had a grocery pick-up for the 9-10am slot this morning. I arrived at the store at 10:08 and called the pick-up number TWELVE times over the next fifteen minutes. I kept getting voicemail... like really? I'm going to leave a message to be called back while I'm waiting at the curb for my groceries? I finally gave up and went inside the store and I went to the Customer Service desk. Nice enough gal but really couldn't have cared less about anything. Perhaps it's a generational thing. She tried repeatedly to get someone to answer her walkie talkie and then seemed genuinely stunned that I was going to go home and cancel the order. Asked me twice about that. That I was really going to cancel the order and didn't want to just wait around for some indeterminate amount of time while some slug decided to finally bring me my groceries. As another reviewer wrote, wtf??? Another thing I was looking for when I went inside the store was flower bulbs. I headed towards the Garden Dept and expected to see the big cartons with bags of different bulbs. Didn't see much except a bunch of summer clearance. Made the mistake of asking a blue smocked person working there if they had any flower bulbs and she tried to send me to the hardware department. Oh, good god!!! She then asked a co-worker who looked at me like I was asking for some exotic species of something and had no idea what flower bulbs were even after I described them to her. One reason I choose to use the grocery pick-up option is so that I don't have to deal with the people that work at the store because they have next to no customer service skills and even less knowledge of much of anything that is sold in their store. While walking back out of the store I saw a man trying to flag down anyone that would help him get into the locked cases near the pharmacy. He exclaimed that he had been waiting a really long time. Boy did I feel for him. Walmart, get your act together!!! It's not good enough to have put all the mom and pop independent stores out of business and then jack all your prices up over time. You clearly aren't paying for big salaries. So stop being so greedy, train your people, and give them some benefits so they last longer than 15 minutes in your store. read more

Just like the Lowes across the street - this Walmart Supercenter has no customer service. I had to buy an item inside a locked shelf and did not get any help for almost 30 minutes (15 minutes in i asked two people, one said to keep pressing and someone will come, one said the manager will come help shortly- nope i waited another 15 minutes). I'm going back to Amazon online shopping... read more

Walmart Supercenter - Red button that doesn't do anything - Department Stores Near Me - Gilroy, California

30 minutes to ring up one person...does working slow a requirement to work here? If I didn't need what's in my cart I'd go elsewhere...then again you hire what you get read more

Walmart Supercenter - Slow - Department Stores Near Me - Gilroy, California

Im all for hiring young adults. But my experience today warrants me asking Walmart to ensure they hire ones with better customer service skills . I was waiting for like 10 minutes to get batteries. The lady who helped me was nice but they had 1 out of 6 batteries that I needed. That's fine because there's too many batteries in the world and I assume Walmart can't carry all of them. But they keep the batteries in an employee only zone so I will never really know. I was waiting and a young employee helped the guy behind me get a pokemon card but ignored me. Wtf. Literally the older white guy behind waited a few minutes and was helped. And I'm over here like chopped liver. No bueno! read more

Best WM store we've been in by far. Which isn't many haha, but this one has clean aisles that weren't close together, clean floors, lots of workers around, things were well stocked, etc. I gotta give a big credit to the worker at the front named Ofelia. If any managers are reading this - give that lady a raise! She was super sweet, especially to our little guy, and we left smiling because of her. read more

Shopped here for groceries a couple days ago. Not only did we wait in line forever( I honestly think was due to the people and not the checker) but EVERY bread product we got was moldy 1-2 days after we bought it. Pita breads and a baguette. Really unfortunate. read more

Walmart Supercenter - Moldy bread 2 days after buying. - Department Stores Near Me - Gilroy, California

Worst Walmart ever!! The employees are rude and nobody can help you. They have only one register open and an hour wait of people. Ridiculous!!! read more

Do not buy the macaroni salad ever,!! It was the most disgusting thing we ever had We threw it away after the first bite.

A worker by the name of Juan, working in the auto department was threatening when I told him he put on the wrong tires. He got up to my face and started yelling at me to make a move to fight him. I had no intentions of fighting anyone, especially given, I was here for tires. Not for some moron to provoke me. Walmart, deal with this or I will keep filing multiple reports. This person is dangerous and needs to be fired. Do a better job. If this gets deleted, I will keep posting. read more

The Indian Couch Sunita was very racist with my mother that spoke Spanish she told her she couldn't help her because she didn't understand English to go back to her country. Last time I checked she's not from America herself how dare she act so ignorant with an elderly woman. read more

Received an item in our Walmart deliver and we pulled it out of the grocery bag like this. Open, covered in applesauce and the packets were covered in mold. read more

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Came by here a couple days ago since we drove by on our way to Bay Area and needed to get some fever reducer medicine for the kid. They completely ran out of all children's brands except for a unicorn and lion/tiger brand. So we bought the unicorn one and it worked fine! Also got a pillow and blanket for the car ride, so the kid can sleep better in the car. read more

Hire cashiers!! 2 lanes open 10+ deep of people! This seems to be the new norm for Walmart Gilroy. Add that their bathrooms are normally disgusting makes this for a pretty unpleasant shopping experience. read more

The Gilroy store is making it harder for people to shop at the store when When they shut down the register that sell service that's why I'm giving them a rate of one only I would have my business somewhere else. Target is another store that I'll go to. read more

Wow! What a great store! First, I was so impressed with the size. Have not encountered a store this big since discovering the Mega Store in Redding - where I shop anytime I drive to Oregon. (Many San Jose Walmart's are a disappointment.) You walk in and instantly notice the store sparkles. Great displays. I had a party-of-one in Cosmetics...vast assortment of perfectly-priced drug store cosmetics. Well stocked shelves. Great bargains. Loved the huge Greeting Card Dept. Fab prices and selection. Picked up a few classics in Office Supplies. Found our very favorite Primal Salad Dressings... Young male employee, very nice, assisted with locating price on organic eggs. As true in any Walmart - tough to locate the size and preferred fabric in Hanes/Fruit of the Loom underpants. Huge selection, tho. And, The self check out was easier than I expected. I am already planning my return visit. read more

This place feels like somewhere between 2.5 to 3-stars. They have decent prices and there's plenty of parking but... - Checkout lanes are always chaotic. - The bathrooms are downright scary - The store is *massive* which is cool if you know the layout but not if you're new to it. Stuff can be in odd places and is messy at times. I dunno - for me at least, the prices aren't strong enough to warrant making this a regular "go-to" shopping resource. read more

When I'm in the area I will try to stop by this Walmart. They have items that are not in my local Walmart. Workers here are nice and friendly even helpful. My wife always find something she needs here. Some people need to not be lazy, because a lot of carts are not in the right area and sometimes people can't park at that parking spot. read more

This location has let me down multiple times. Online order was canceled a few hours later after I was on my way to pick it up ( 2 hour drive both directions) This place is a joke. Walmart needs to be erased. Suck an egg, Walmart read more

I went here today to buy ink for my printer. There ink selection is a lot bigger then I thought it would be for my espon printer, it was a lot cheaper than going to staples, office max, walgreens, target or best buy. While I was there I also bought a movie and storage bin cubes for my media shelf. I have been coming to this Walmart for years and they always have what I need. Great deals overall. On another note I've never had to deal with large crowds even before this covid-19 mess, employees here are friendly, always sanitizing and efficent. I'm not sure why this store has so many negative reviews...some people expect too much I guess. I recommend coming here, there prices are unbeatable. read more

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Shopping at Walmart today and to my surprise they had no bags. It would have been nice if the door greeter had informed me on my way in. So now I'm in the parking lot bagging my groceries. Sorry Walmart, very disappointed. On the bright side they always have good prices and deals. Hopefully next they have bags or I can bring my own. Came in to Walmart to do my Thanksgiving shopping. Need to prepare for Thanksgiving dinner with family and friends. Found mostly everything I needed except for croutons and maraschino cherries. I guess everybody needed them too. Besides the Thanksgiving dinner items I needed, they had a good selection of Christmas sweaters. If you're going to that ugly Christmas party you surely can find something here.Walmart supercenter the place to come for all your back to school supply needs. They always have a good selection and prices on everything you need for school, recreation, going to the beach, and house goods. The supercenter also has a grocery department where you can get all your grocery needs. The only bummer about every Walmart is that they lock everything in glass cases, and when you need help getting something from the glass case it's difficult to find a sales person willing to walk over with and help you. I understand that they do this to prevent shoplifting but then those of those us who don't shoplift have to pay the price and be irritated when you can't get what you need. read more

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This is one of the largest stores I have ever been to. It was almost like a mall in itself. This compared to "Jungle Jim's" in Cininnati. All that was missing was a miniature train! There was abundant staff helping patrons. The place even with all the patrons was very well organized. The floors were all clean. Shelves were all stocked. We wanted to buy Ian a fidget spinner to keep him occupied during the Bay Area trip. An associate went out of her way to help us with it. She even rang us up at the electronics area itself. They have an eye care center, ear care center, insurance, a small arcade, Nails, Money Gram and a McDonalds inside this Walmart. Wear your exercise shoes when you arrive at this Walmart and have a good workout walking this small city like store! read more

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