The shelves are empty. Either they are going out of business or everything has been stolen. Either way it's a waste of time to shop there.

Came over 10 minutes before closing to get an ice cream and right when we walked through "WE'RE CLOSED!!" Not even a cordial, good evening we are CLOSING!! Say hello to a corporate letter. RUDE and false advertisement for closing at 9:50pm when you are obligated to stay open until 10:00pm Learn customer service you witch. read more

They are always so friendly!! It's my close-to-home go-to market One time a while ago, I went to pick up some drinks and they didn't have what I was looking for on display so the manager went in the back of the cooler and got me what I needed, she had heard me say to my kids that we would have to go to Safeway and she went above and beyond to help me out! One less stop for me! (The reason they didn't have them on display was because they simply didn't have any more room for all the flavors of drinks they carry) read more

My comment is based solely on the ice cream at this location. Following a deliciously savory and umami-laden dinner of pho elsewhere, and wishing to complete the meal with something sweet, we searched for ice cream nearby. At the hour (approaching 9pm) our options were limited. Despite hesitation from some members of our party, we ended up at the most unlikely of places--Rite Aid. But, when one considers that pharmacies have historically served food and desserts, it really wasn't so unlikely after all. Lo and behold, a solid selection of ice cream flavors was on offer. I had the cookies and cream, and I dare say it was some of the best ice cream I've had in a while. The texture was firm, the sweetness was just right. Mind you, this was NOT gelato. Gelato has a pastier texture and different mouthfeel, which is wonderful but something else. This was classic ice cream done right, at a very reasonable price and available late, just when we wanted it. read more

Friendly and helpful staff, very professional. Not one complaint from any of the staff members. One thing that can improve is more assistance at cashier when there's a long line but it's usually not bad. Clean store and amazing prices. read more

Came to get my covid booster with an appointment, an hour later they are questioning me about what other insurance I have other then my Medicare... this is why so many elderly and essential workers don't get vaccinated or get intimidated. Is a non cost, no insurance needed vaccine to stop the spread. Please don't make it more complicated then what it is! read more

This evening isn't a total bust You can't go wrong with their Ice Cream 2 scoops of Pecan Praline for me and Cotton Candy for my daughter read more

Rite Aid - Killer - Drugstores Near Me - Morgan Hill, California

This Rite Aid is as close to perfect as you can get. It's extremely clean, you always get a greeting when you walk in and the pharmacists, Jennie and Jordan, are the best. I can't say enough good things about them. I wouldn't want to go to any other pharmacy. read more

I visited this Rite Aid location on June 12th to use their kiosk in the "Photo Department" to order 700+ prints from my last vacation. When I got there and went to the photo desk, there was nobody behind the counter, so I waited... waited, and waited. After 10 minutes of standing there, along with another customer, we ended up having to go to the front of the store to get someone to come over to assist us. This was at 11am, in the middle of the day. After being helped, and using the kiosk to download my pictures, I was provided a claim receipt from the machine. It indicated on the receipt, it would take 3-5 days for the prints to be ready. The cashier also confirmed this, and told me that they would be ready no later than Friday. I went back on Friday, June 17th to pick up the pictures around 2pm. Once again there was nobody there to assist me at the photo counter, so I had to hunt someone down yet again. WOW! This time, the cashier told me my pictures were not ready yet, but they *should* be by Monday the 20th, and to come back then. OK. So, I went back the third time on Monday, June 20th to pick up my photos. Yep, you guessed it... Of course they were not staffed at the photo counter again. So, I had to hunt down a cashier from the other side of the store to come over to help me. This time, they could not find my pictures at all. After about 10 minutes of frantic seaching and opening up drawers and boxes everywhere, the employee then called the lab where they order the prints from. To my disbelief, we found out the main lab in Oregon was unable to locate my order at all in their system! The prints were not even ready, let alone processed despite me having a claim tag receipt with the order confirmation number and claim date.... WTF!?? You've got to be kidding me! Needless to say, I told them not to even bother placing another order and I will go to Costco or Wal-Mart instead. The Rite Aid Photo Department at the Morgan Hill store is an absolute joke. This store has some serious problems. I will not be going back, not even for other things. read more

This is a destination variety store with a lunch and ice - cream counter, and everything under the sun in retail if you need it. I have even purchased clothing and sports stuff here. An outstanding location and helpful staff and manager. Great! read more

I'm not sure I would could here for the Pharmacy services. We only came here because I had a $5.00 credit that I needed to use up. I asked the pharmacy clerk if they carried a specific foot medication product. She shrugged her shoulders and asked the pharmacist. He quickly said "No!". I asked him to point me to the aisle where the foot products were located and he did..........where I quickly found the product I was looking for. Apparantly, he couldn't be bothered to look it up in the system to see if it was carried. The entire store was emplty. Its not like there were lines of people or anything like that!!!!! I brought the product back and showed it the pharmacist and notified him that they carry it. He said there are so many products, he can't be aware of all of them. Really????thats is your answer? Do your frigging job! Kind of irritating that both the pharmacist and the clerk exchanged looks and giggled as I walked away. I didn't see anything amusing about the situation. I'm glad I didn't have a life threatening issue. Next time, I'm going back to CVS or Walgreens! Geez Louise!!!! read more

I was shocked too see so many poor reviews of this store. I've probably been here half a dozen times or so - found the staff to be super friendly, helpful, and I love their thrifty ice cream! I've never use the pharmacy so I can't comment about that. But the rest of the store and staff have always been super nice and I enjoyed my visits there. read more

It is a drug store alright but I like to call this allopathic trash! Nothing but most garbage and I can find same last minute supplies at a 99 cent store. Truly a depressing store. Truly feel sorry for anyone who works there. The pharmacists I would like to know how they can live with themselves. I would like to see the big pharma companies like them go out of business along with their cancer awareness garbage. How about changing this store into a dispensaries for cancer patients! While the masses complain about the services no one gets the bigger picture about this store. read more

Very disappointed with the lack of service I received over the phone. My son had surgery and our usual pharmacy did not have the medication that his doctor prescribed. I began calling pharmacies in the area to find one that had the medication in stock. Rite Aid was the fifth pharmacy I called. Apparently the form of medication my son needed isn't regularly stocked at many places. Once I was connected with a pharmacy tech, I informed her that I wanted to see if she had a medication in stock and gave her the name. The tech informed me that she would not give stock information over the phone. I patiently explained that I had a signed written prescription from the doctor, and was merely confirming that she had the medication in stock before driving there. She again refused. I wasn't sure I heard her correctly, so confirmed that I would have to physically drive to Rite Aid and stand in front of the employee before she would tell me if the medicine was available or not. After hanging up with Rite Aid, I called one more pharmacy, confirmed availability and obtained the medication elsewhere. read more

Seems about as reliable as any other pharmacy for auto-refills and automated phone calls. They don't seem to have a way to tell that you're in the drive thru if you don't buzz the doorbell. The store itself is pretty cozy (read: small), and it would be easy to get around if the aisles weren't arranged in some weird almost circular manner. I would skip buying cartons of the store brand of ice cream because I tried it once and it was either old or just terrible, and that's the main reason I'm not giving more stars. read more

I went in to fill a prescription that I needed because I went to the doctor last night and I needed it today and unfortunately the pharmacy wasnt open I didn't know what time they did open so I went up to the front and there is a male that is supposedly the store manager that is looking down at whatever he was looking at papers or something: I said excuse me twice he barely even acknowledges me and looks up and start ask what time does the pharmacy before I can even say pharmacy he just says nine rudely! I've worked in customer service for 10 years and I was always taught treat someone as if they're coming into your own home. I'm sorry but that Manager is a sorry excuse for a manager he's nothing but rude doesn't even look like a manager his clothes are worn doesn't look like he washes them and yes I'm on a rampage and I don't give a crap. read more

Glad I have a pharmacy that's close to me that's gets me what I need ASAP! All the staff have always been really helpful to me and I'd highly recommend this rite aid for your medication. Thank you April, Jordan, and Jenny!!!!!! read more

It's always fun to go to rite aid. Everyone is so nice even during the hectic times that we are in. Patricia has always been very helpful. I can tell they really enjoy helping others~ It's fun to shop there! I never have had a bad experience there~ People should go there all the time~~!!! Make sure to get their great ice cream on the way out~!! read more

I was at Rite Aid in Morgan Hill on Tennant Ave on Friday and was going to buy Plackets Dental Guards. The price jumped from $19.99 to $27.99 in under 2 months so I didn't buy them. To me this is a case of price gouging big time, and just wondered if anyone else has noticed a big jump in prices there since the virus hit? I don't think I'll be back there to shop again. read more

We had a horrible experience with the Rite Aid Pharmacy in Morgan Hill. My son (10 months old) had a severe ear infection which had us in the emergency room at Good Samaritan Hospital in Los Gatos, CA on a Sunday afternoon because his pain was uncontrollable. The doctor at the hospital prescribed a stronger form of antiobiotic from what he was taking at the time. We drove home to Morgan Hill and dropped it off at the Rite Aid Pharmacy at 4:30pm. My husband returned to pick up the meds at 5:45pm (the Pharmacy closed at 6pm). He waited in line for 15 minutes at the drive up window. It was finally his turn to be helped and he drove up to the window. The gal at the window said "sorry we're closed" and pulled the shades down in his face (even though he had been waiting in line for 15 minutes prior). We were outraged. Our son was in excrutiating pain and needed his meds, but they refused to help us because it was 'quitting time' ... also not taking into account that my husband had shown up 15 minutes before the pharmacy closed. We were not able to get our prescription back. We ended up having to go back to the hospital emergency room to get a copy of the prescription and then finding a 24 hour pharmacy to fill the prescription for us. Needless to say, my baby was not medicated until 10:30pm. When we finally were able to fill the prescription, we were asked to pay full price because Rite Aid had already entered the prescription into the system and charged our insurance company even though we had not be able to pick up the drugs!!!I called Rite Aid corporate to complain and received a call from the Pharmacy district manager. He stated the girl at the window was new and didn't know any better. My response was this...how can anyone not have enough common sense to help a customer that has been waiting in line for 15 minutes prior to closing -- who came to the service window late because of poor service on Rite Aid's part? On this same note, if you are dealing in pharmaceuticals, how can this person not have enough common sense to assist a customer that may truly need medications? Finally, in an environment where employees are required to adhere to several rules and regulations and people's health and well being is at hand -- how can you allow someone with such little common sense to work in your pharmacy? The district manager simply stated that they would incorporate new rules into their training so their employees would know to help someone at the drive up window that may have been waiting to be helped ... even if it's time to close down. Considering what my poor child had to endure...I think the service at the Rite Aid Pharmacy is unacceptable. We have also had additional minor issues as well, for example...they always misspell my son's name on the prescription. several time they had run out of bottles and divided his meds into two containers. Each time they did this, I found there was not enough medication to complete the dosage the doctor had recommended. read more

Honestly, if you are looking for quality pictures and photo projects with help from knowledgeable staff.. go see Jimmy or Frankie, I started out gong there for a pic or two because my home printer was down, however, I recently had my son's graduation announcements made there for a fraction of what the school's recommended company charges! Fun photos, quality work, and helpful , dependable service! read more

Rite Aid sale the old school Thrify's ice cream!! Way better than the other name brand ice creams out there. At least in my opinion. The birthday cake flavor, and mint & chip, and cherry vanilla are my favorites!! Just about each time I'm nearby I usually stop by for some really great ice cream. Also, don't forget your Rite Aid card, or phone number for the discounted pricing. read more

I just fired these clowns. Six, SIX! trips to get one prescription filled and they told me again they don't have the syringes now that they have the injectable order filled correctly. Save yourself some grief and pass this company by. read more

Want to stand in a line with one checker while the manager looks then goes to his back room and shuts the door while the line is half way to the beer cooler? Then this store is for you. I'm not the only one leaving without buying. read more

What a sad looking place. It is in desperate need of a remodel. (Visit the San Jose location off Santa Teresa for a comparison). Everything in the Morgan Hill store is very outdated, a lot of the shelves are bare, and apparently, not regularly stocked. I bought some chocolate in a bag and it was old with white spots on it. Even the staff looks unhappy to be there. Very disappointing. read more

(This happened on 7/03/2013, I posted it again because they have my review hidden??!) I went to the Morgan Hill Rite Aid Drug Store at (11:20am on 07/03/2013) to buy a pocket hose. I took it to the counter and the clerk rang up the pocket hose twice by accident, she called over the intercom for a manager to come to the cashier counter so they can enter their void code on the register. So I proceeded to make small talk with the female cashier about the weather. While still waiting I noticed her looking over my shoulder at a guy who was about 20-25 feet away talking to a customer. They were obviously friends because the guy had a 12 pack of corona on the ground next to his feet and they were just carrying on obviously shooting the breeze. Anyway, I asked the cashier if that is who she was waiting for and she said "yes", so I asked her to page the guy again because I was kind of in a hurry. She pages for a manager again on the intercom to come to the cashier counter and I look over and he is still Bull Shi^$%#& with the other guy. So I asked her what his name was, she said his name is "Jim" the assistant manager, so I turned around and said, "Excuse me Jim, could you help us out here"? Jim yelled over to the cashier and asked if so and so was up there, and it was pretty obvious that, that person was not up there, otherwise why would the cashier page a manager on the intercom???! So the so called ass-istant manager storms up to the cashier to put in whatever void code into the register so she could finish the transaction and I can get my change and go. And right before he gets to the register he tells his friend "I'll talk to you later" so it was pretty obvious to me that they were definitely friends. I guess Jim the so called ass-istant manager forgot that he was actually on the payroll, Working at Rite Aid Drug Store. There is one thing I can not tolerate and that is "Ignorance"!! I would have wrote Jims last name but he was not wearing a name tag. Anyway I'm taking the pocket hose back tomorrow, getting a refund and not planning on spending any money at a place where they hire incompetent Ass-istant managers ever again, there are plenty of other similar establishments here in Morgan Hill which I will gladly spend my money and tell my friends to do the same and tell them about my personal experience here. read more

I know the one other comment for this rite aid is terrible, but those people were going for the pharmacy. I'm just putting it out there that the medical area of this right aid might suck, but the less important ice cream section is good. The ice cream is great. I've always thought that places like baskin robins have really disgusting fake tasting ice cream with terrible flavor, but rite aid has excellent ice cream. GO GET A MINT AND CHIP! read more

The staff here are fairly unintelligent. Clueless and without class (sorry?). Keypads are always sticky and gross. For a pharmacy that sees a lot of sick people, they should be wiping those down regularly. read more

I have been using this pharmacy for 20 years. I don't do that much shopping in the other departments. As for the pharmacy, I can attest to the fact that they make every effort to accommodate my prescription needs. Jordan, Jenny and their helpers are the best! If you are really critiquing a pharmacy based on their ice cream, then something is seriously off, and I don't mean with Rite-Aid. read more

I recently moved my prescriptions to Rite Aid from Wal-Mart After my doctor's office call a prescription, Rite Aid contacted me for additional information and diligently filled my prescription. (They had a difficult time getting insurance approval because Wal-Mart had filled the prescription when they told me my doctor had not responded to their request.) The pharmacy texted me when my prescription was ready... OMG the customer service was outstanding! Thank you! read more