While on a stay at a beach house, we needed an extra walker because we left the other one home. This store had a good supply at reasonable prices. read more

Always terrific customer care! The staff is professional and pleasant and If I'm having an issue with anything, my issue gets quickly resolved . Thanks for such excellent service! read more

My pharmacy for 20+ yrs. Excellent service, patience with customers and knowledgeable pharmacists.

A new bed remote was ordered. A loaner remote was given. The new remote NEVER came. Numerous calls. Many excuses. Now the loaner is literally falling apart; wires are exposed. The delivery person has inquired. He was told i was given one already. He responded " but thats the loaner!".. months have passed. Now im told im past the deadline?.. well thats their fault! And now they tell me i should return the loaner !!!!!! read more

Watsonville Pharmacy - COME GET IT ! - Drugstores Near Me - Watsonville, California

Just had prescriptions moved over from another pharmacy service was prompt and professional. Well staffed and medications were easily accessed. Is there any way to have screens that show to the customer what the cost of each item is as they are rung up on the cash register so we know the amounts? That would be very helpful to know what we are paying for. Thanks for the great service. read more

My parents have been going to this pharmacy forever, but this time there was a mistake done on their part. I called to make a grievance report which the insurance suggested that I do. The manager that I spoke to Sadie, as I explain what happened totally got bent out of shape and was acting up on the phone and I was calm about it because I was trying to get my point across. Really what I was trying to say that there was a misunderstanding because of the language barrier, but this lady Sadie response was like it didn't even matter to this situation that had occurred. So thumbs down for this Pharmacy. read more

Fast & great customer service; they are always busy but there are 4 customer service cashiers that keep the line moving. Much appreciated, thank you! read more

I have used the pharmacy with great satisfaction for 20 + years. staff and owners have always been kind and engaging. in the last few months of '23, I have received the wrong pills in my bubble pack...I discovered the error, which was corrected immediately. The stunning anomaly in service was in Dec 23. I was in picking up a routine prescription and the staff member asked for my ID, I presented my CDL which was expired pending my completion of my written test . . The clerk, thumbed through my paperwork and RUDELY announced that it was EXPIRED! The interaction swerved towards her declaring loudly that I was accusing her of being racist. Ummm that's not where I go with strangers....so....my stomach turned. She insisted that I had been notified of the policy change and said that I'd BETTER have my ID in order next time When I called, this week, to confirm that my prescription was in, was "reminded", again, about the ID requirement. I assured the staff person that my PASSPORT was current! My sweet husband went in to pick up my prescription, HE DID NOT HAVE TO SHOW ANY ID ! ps: something fishy is going on and it's too sad and stressful to stick around and figure it out. goodbye and thank you for the many years of good service read more

I tried to get a job there but they wouldn't even reach out to me because I don't speak Spanish. I have 6 years experience in a local pharmacy as a head clerk. Saw their add on indeed and no response. I truly know I would be a great asset but i feel truly discriminated against. I feel the owner is very discriminated against people that cannot speak Spanish because I live in a sanctuary town. Horrible. read more

Thank you Kieu for the amazing service you have given to my sister and I. We appreciate the attention you've given to our medical needs and look forward to working with you in the future. read more

There is no comparison with the chain pharmacies in the area. They interact with my doctors seamlessly, they fill prescriptions rapidly, and they excel in customer service, especially in customer pickup. read more

I have been having a real difficult time with Walgreens. So I made the switch to Watsonville Pharmacy. The staff is so pleasant and kind! Line moved fast and my order was made correctly and prompt! I'm so happy to find my new pharmacy! read more

I try to shop local but this place always disappoints. I went to get some dressing and wrap for my foot. You would think seeing someone limping around you might get some help. Nope, this has happened before but I foolishly went back. The girls were unfriendly at the register too! I will make the drive to Santa Cruz and go to Horsnyders. read more

I have a 102 year old other who fell. I needed to get a commode and some pullup style undergarments for her. Rachael in Medical Equipment was so kind and understanding of my needs. I ended up calling her three times to get everything I needed. She went above and beyond and was very compassionate. Thank you! read more

I give these guys a hard time but most of my many meds are ready on time and I love that they deliver. I'm not in their service area but they made an exception and deliver all my meds to me on a monthly basis. Their medical supplies guy is great and got me walking with my first walker. He was sensitive, caring and really helped me through this scary process. read more

It used to be a great pharmacy years ago, but the last few years I have noticed new staff and unfortunately the service is no longer the same. read more

I work with a local clinic that serves a wide range of patient types, including private pay, MediCal, Medicare. I have to say that Watsonville Pharmacy has gone above and beyond for ALL of our clients since they first opened a few years ago. They are always willing to help us on the phone as well - when we are trying to help people navigate their complex insurance challenges. They even have home delivery service available for folks who can't get out. For customers who have experienced les than friendly service, I would recommend you make a mental note of the name of person who helped you, and call / talk with the owners. We have always found them to be highly professional and helpful. I'm sure they would like to know! read more

I am switching to Watsonville Pharmacy just as soon as I can get my doctor to send in my medication list. The two scripts I brought in were filled with a smile. All the clerks were busy but they were organized and handled everything extremely well. They had time to introduce themselves and the pharmacists were friendly and professional. I called and a person answered the phone quickly and took care of me, no problems at all. Watsonville Pharmacy delivers if you need that service....free! They have a great selection of lift chairs, shower chairs and all kinds of first aid products. I picked up some great sunscreen that I have not found in any other store. . It is clean and so pleasant to do business with. The parking is easy and they have a couple of handicap spaces right in front. I feel so much better already. It is taking a huge, stressful, event off my monthly to-do-list. read more

Have worked with this pharmacy since the beginning with my adult residential facilities. They have always been responsive, helpful and professional. I have recently switched my personal meds as well as my husbands meds there and have found the transition seamless and easily managed. I prefer to support local businesses and Watsonville Pharmacy has not disappointed. read more

I went in here because it was recommended by a friend. I broke my tailbone and needed a donut cushion for my chair. I went in and they had a cushion but it wasn't a donut one. It did say it was for coccyx support which is what I needed but the cushion did not work for me. I called right away to ask if I could return it and they said because it has been opened, they could not take a return. Of course not, simply because it had been opened to test out, which is ridiculous. How would I know if it would work for me if I didn't get to try it? A waste of $35 for nothing. Needless to say I'll never go back there. read more

I have been going to watsonville pharmacy for 2 years now and I have never had a bad experience. You never wait more than 10 minutes for your prescriptions and people know your name. They have a lot of different and hard to find products in there. All of the employees have been nothing but friendly and competent towards me. I love this place. read more

I love this place. Everyone in the pharmacy is professional, courteous and have, over the past six years, gone above and beyond to make sure that I had my medications. I've come in with emergency orders at 5 mins before closing...they handle it like champs. It's the kind of family run business that you wish no one else knew about. It's that good. The only reason I'm sharing the info with yelp is because it seems that the secret is already out. Over the years, the waiting area has started to fill and now I'm seldom in there alone. It's the kind of place that you want to bring Christmas goodies to. I;m still waiting to ge my plate back you guys! read more

I have been treated with only vague and unfriendly disregard. If you need a working relationship with your pharmacist, as I do, DO NOT GO HERE!! I was only given access to an actual pharmacist when I complained for the 4th time about something, then I was given the most rude of apologies "I'm sorry you feel that way". EXTREMELY POOR SERVICE. Defensive and unhelpful all the way around. read more

Not 5 stars because of the "I hate my job" attitude of the register clerks. Too bad, because it is wonderful to support an independent business . I NEVER want to have to go into a big box store ( rite aid is so wrong!) and schlep all the way to the back of the store to be treated rudely. It's a lot easier to be treated rudely at the small local place. Give the clerks some customer service training and it would be a perfect place! read more

First of all the most important thing is that they are locally owned, being raised in a family business that's what I will support. I came in after 3 weeks in the Hosp. and they not only went to bat for me but the both people that helped me re-requested doctors orders that had got lost. Then that took a 30 day supply of something I needed for a year and requested the whole years supply I really needed. I felt I had been treated as a human being, by friendly knowledgeable people. Alan G. read more

This pharmacy is the worst. Don't bother. The clerks spend more time talking to each other than waiting on the customers waiting in the super long lines. The clerks think nothing about waiting on someone who just walks up to them , making those in line wait even longer. Don't bother. No customer service at this place. Too bad. read more

I wish I could give them less than 1 star, we got our prescriptions filled there for many years and only had so so service. Today was the worst! Their staff is not familiar with Requirements and I had to make several calls in order to get them "educated". In retaliation, they charged me DOUBLE my copay because they listed my bottle of eye drops as being a 33 day supply instead of a 30 day supply therefore "allowing" them to charge me for a 2 month supply! in my opinion, this is fraud and I have transferred all of mine and my husbands's prescriptions to another pharmacy read more

My first visit to Watsonville Pharmacy was very interesting. The clerk (Kieu) was extremely knowledgeable and most friendly. She is one sharp cookie. Her customer service skills were above and beyond. Especially when one is trying to find orthopedic shoes. She gave me a lot of good information to think about. I look forward to doing business with Watsonville Pharmacy. ;) ;) ;) read more