my friends out of town looking for chapstick. ANDREA was very accommodating, committed to helping…read morefind what we need. her service was above and beyond, she showed us all the chapstick displays around the store. she was patient and kind. give this girl a raise, she deserves to be acknowledged for her customer service. THANK YOU ANDREA

Whenever I go this location late night to grab something, the customer service is horrible. Last…read morenight I went to get milk which I haven't done in years. Did the same routine as usual and then told you can't use coupons on milk. I didn't know since the last time I did use one. The cashier made a rude and disrespectful response that "no you didn't it must of been something else because I can't use coupons on milk" as if he was there and knew the situation at the timeframe. The cashier should have been more respectful responding that coupon policies have changed instead of disregarding what someone else went threw with the coupons. I understand the area and demograph downtown but that is no excuse for disrespectful and rude customer service

I am so happy to have Horsnyders in this county. The staff is TOP KNOTCH - they are so…read moreknowledgeable & helpful. I went in yesterday to get a brace for my elderly father - I am SO grateful for Annah and Vicki - my goodness! They did so much to make sure it was going to work out right for my dad. Thanks to the owner and/or manager of this store for attracting the right type of employees to compassionately care for the customers - and thanks to Vicki and Annah for being such attentive, patient and knowledgeable people! You are honoring people like my dad each day when you show that type of kindness.

I feel I should update my review because I was in a lot of pain when I wrote the original (though I…read moremaintain that I was in pain on account of Horsnyder's policies.) First, they get a star for being the only locally owned pharmacy near me. There's simply no way I'm going to target or walgreeens, so Horsnyder's is where I'm at, like it or not. I'll give another star because the pharmacist personally intervened in my case and helped make sure I would be able to get my doses on time. I still think this special treatment shouldn't be necessary and recognize it's not the same service others are getting. The thing that really makes me mad is the way they invalidate prescriptions after 1 year with no warning whatsoever. It doesn't matter if your bottle reads "10 of 12 refills remaining," if the prescription is more than a year old they will cancel it and not tell you. When I complained about this, they told me I should track it on my end and simply note when I make my annual doctor visit. I feel a good pharmacy would track that themselves, and warn you that a prescription renewal was imminent so that you don't miss doses. In many ways I feel this is a pharmacy not well set up for sick people. I don't go to the doctor annually; I'm constantly in and out of there. I have 4 prescriptions at Horsnyders that I need to constantly babysit to make sure they don't run out or expire. It still feels like I'm having to put in way too much work to be one of their customers. Please, Horsnyders, figure out how to track when these prescriptions are expiring so that your sick patients are not missing doses.

Fairly rude three out of four visits. Better than CVS, although not by much…read more At least they text when orders are ready.

Love this pharmacy. It feels like home, They are always friendly and efficient, with concern and…read moreattention to each person's needs.

The gentleman at the photo print section today saved me from a great trouble, I had forgotten my…read moreresume at home and had my interview in an hour and at 7:00 am ( opening ) I was kindly helped out despite my tech troubles, could not be more grateful 5 STARS

If I could leave 0 stars I would this pharmacy is that bad! They repeatedly failed to fill my…read moreprescription when I would call hours ahead of time. Do not come here if you have to take important medication because they will run out and refuse to tell you until last minute making you scramble to find a pharmacy that can actually fill it. DO NOT COME HERE! Terrible customer service everyone that works here is extremely rude and seems just very unhappy.

A good enough pharmacy that I haven't bothered looking for an alternative…read more Pros: Bike racks! Pleasant employees Cons: Annoying announcements over the loud speaker Plenty of locked shelves that require an employee Unpleasant to exit the parking lot onto mission street.

Horrible experience today. I asked the cashier, Casey, to remove a security tag from a beauty…read moreproduct. He leaves and returns with the item cut u open with scissors saying he doesn't have the tools to remove it. I ended up leaving with mascara that was cut open with the security tag still on it.

Tom's (named changed to Medical Center Pharmacy recently) is the best pharmacy in town as far as I…read moream concerned. They have excellent service, little waiting, they are so nice when I go in, they help me get through RX Insurance issues and resolve them, they bend over backwards to be helpful to me. They also offer home delivery! At CVS I wait in long lines and get moved to wait in another line, etc., they forget to bill insurance, they do not have the quantity of the pills I am getting, they have me come back the next day when they are busy. Walgrens is less waiting but cannot top the great service at TOm's.

Toms Pharmacy has been apart of the Santa Cruz community for many decades & has been, in my…read moreexperience, the best pharmacy, the best staff, the most compassionate & knowledgeable people work there including Tom. They have gone above and beyond the services provided at CVS/Walgreens/RiteAid & they develop an excellent report(e) with their customers. I felt it was important to post this because for the 2nd month in a Row, the Staff did numerous things out of kindness, compassion & built a gtest long term relationship that made receiving a particular Rx possible. I'm grateful

Best pharmacy I've EVER used. Professional and friendly. Top notch customer service. They take…read moreinterest in your situation - will help and answer all questions. A needed resource in our valley. Lovely people!

I had a very poor experience with this compounding pharmacy and would not use them again…read more There were multiple serious problems with my prescriptions. One compounded product separated from the start. Another was prepared at what appeared to be double the prescribed dose. A third was delivered overheated after being left by a pharmacy employee in a hot car on a hot day for far too long. What made this worse was the response when I raised these issues. I found the customer service dismissive, unprofessional, and not nearly as concerned as I would expect given the nature of the mistakes. I also found their pricing very high compared with other options. Since switching pharmacies, I have had a much better experience at a lower cost. Compounding requires precision, care, and accountability. Based on my experience, I lost confidence in this pharmacy's quality control, product handling, and customer service. I cannot recommend them.

Great variety of products. Bathrooms have been "out of order" for months. Pretty sure it doesn't…read moretake that long to contact a plumber but ok.

The problem is this store is way too short-staffed. I had a product I needed to get that was behind…read morea glass case. I pressed the button for a staff member to come by and open the case. Nobody came. I waited, pressed it another three times. In all cases, an announcement went over the intercom that service was needed in that aisle. Nobody came. I stood around for about 10 minutes, then I decided to get an adjacent product and leave the aisle. I get that those cases are there to deter shoplifters, but staff need to be more responsive when someone requests the case be opened. Waiting around for 10 minutes is unacceptable.

I have read some of these reviews here and seen a lot of comments about the horrible customer…read moreservice. I have been there twice now and everyone one there was super nice and helpful! The people who work at the counter were pleasant and helped me right away. Both pharmacist I saw were great and this last time I told the pharmacist I wasn't going straight home and since my medication need to be refrigerated would it be a huge deal. He went in the back and got me an ice pack and wrapped my meds in that. Just went that little extra mile for the customer.

Very rude! At first the pharmacist Rey seemed understanding and willing to help with my situation…read more Called for an update and Rey went off on me for no reason at all. Telling me that I was wasting his time and to not call back. I am not sure if he's overworked, but his unprovoked out burst is unacceptable from a healthcare professional to a patient. Should be more considerate that people that go to him are seeking help.