The staff was super friendly and helpful. They quickly set up my account and even let my doctors know about my future prescriptions.

Frank's is far above any other pharmacy I have used, and any time I have needed extra help they have given it, or taken the time to explain why they can not. Pharmacies in this state are very over regulated and our insurance companies contol a lot of our prescription medication distribution. Frank's does an expert job of maneuvering through the maze, while always giving the utmost respect to me as their customer. I also love that they have home delivery available. read more

I've been going to Frank's for decades. Nicest people in the world; patient, kind, knowledgeable, helpful. Best pharmacy I've ever seen.

After being with Frank's pharmacy for a while, I discovered the hideous truth :( Extremely poor customer service, a team that couldn't care less about being professional, mistakes in almost any refill! After speaking to the manager, I understood why the employees are doing such a horrible job, as she couldn't care less about customers. I recommend that you'll read IN DETAIL every review about a pharmacy before deciding. read more

Frank's Pharmacy - Frank's Pharmacy - Drugstores Near Me - Aptos, California

Excellent service, very thoughtful and kind staff. Proactive when there are limited supplies of medications.

While my wife is sick with Covid, the counter person at Frank's informs me that they don't carry Paxlovid. My wife's doctor perfomed a clinical assesment and prescribed Paxlovid. The doctor's office sent the presription to Frank's. We have been getting our medications from Frank's for many years. Very disappointing when your spouse is sick and a pharmacy you have used for years lets you down. This caused a day's delay in treatment for my wife. Naturally, we will take our business elsewhere. Note: Most of the staff has treated us well. When i look for a reason they do not carry Paxlovid, the logical one is that they are not rembursed quickly enough. read more

I thought this was our new favorite local independent pharmacy. Sure, the hours aren't the same as CVS or Rite Aid, but they seemed to care about us individuals and we had that "small-town feel" every time we visited. Until today. The pharmacy manager said they won't fill my prescription because my doctor is in SF which is "too far away" (never mind they've done so in the past). And said with no empathy. Our entire family visits the pharmacy often for various needs. Going back to the big box store pharmacy. read more

Franks Pharmacy is one of the areas best kept secrets. They are responsive, easy to work with, go the extra mile and the best pharmacy in the area. A+++++ read more

Not to sound dramatic but Frank's Pharmacy has truly been life altering for me. For medication I require they have made it seamless to acquire. They are so pleasant and go the extra mile. The people who work there seem happy and seem to really care. They never default to that robotic "you need to call your doctor's office". They do everything they can to help first. Highly recommend if you live locally and only mind the challenge of a smaller parking lot. Thank you Frank's staff! You are the best! read more

Probably the worst pharmacy in Santa Cruz County. Every visit there is a new problem with this pharmacy. The prescription is rarely ready, in other cases they "cannot find the prescription", "we'll call you back" and rarely do, and so on. If you're looking for a trusted pharmacy - franks is not the one you want. read more

Great service fast friendly support your local small business .Walgreen rite aid CVS are terrible highly recommend Franks

I used this pharmacy for a while. I didn't get a prescription that I've ordered. When asked to understand why I didn't get the prescription, I spoke with an employee/manager who decided to investigate me (I'm the customer and I didn't get a prescription, right?) He asked me "how come you didn't take the prescription last month?" He also said that "he entered my address in Google Maps, and there's no house in this address", implying that I'm lying/providing false information, etc. In other words: the pharmacy blames its own customers to be criminals and deceiving the pharmacy. Very sketchy pharmacy, to say the least!!! read more

All I can say is rude rude staff! They are slow want answer the phone . I think a lot of places are like this because there understaffed.

I was searching local pharmacies for a needed medication which is currently unavailable from the manufacturer. Therefore, staff had to be knowledgeable about their inventory, accurate, and efficient in delivering on their assessment. Frank's Pharmacy in Aptos scored 5+ stars on all measures, and the staff from the pharmacist to the counter staff were cordial and professional at a time when pharmacies are doubling as Covid immunization and information centers. High marks and immense gratitude to Frank's Pharmacy in Aptos!! I highly recommend them. read more

One of the best Pharmacies around! Staff is super friendly, Pharmacists are super nice. This is a great home town pharmacy, that is very personable and always happy to explain medications. My husband and I get our yearly flu shots here. No appointment needed and wait time is no more than 10 minutes. read more

I can't say enough about this place. Their service is over the top! I have always felt it important to shop local, especially locally owned businesses. Frank's prices are competitive with the chain stores. I have had a few situations where there's an issue with insurance or my 18 year old dropping the ball on his prescription and Frank's go above the expectations and takes care of business. I cannot thank them enough. Shop local without compromising on price and with exceptional service. read more

Fantastic business and staff. My entire family has their prescriptions filled by Franks Pharmacy and we've NEVER had a bad experience. Their team is always very reliable, friendly and helpful. After going to CVS for years and dealing with sudden manufacturer changes or pick up delays, Frank's Pharmacy has been a consistent blessing. Their staff even knows our names when we walk in! I wouldn't recommend going to any other pharmacy because there isn't going to be a better team caring for you! read more

I have been using Frank's since 2013. Personable and professional service. Way better than grinding it out at CVS or RiteAid!

It would be hard to exaggerate the combination of personal kindness and professional competence that I have found at Frank's Pharmacy. The counter staff people are efficient and personal; the pharmacists are very knowledgable, willing to research particular products for you, and able to assist with helpful advice. Robert Strayer read more

Frank's pharmacy is hands down the best pharmacy I've been too in all the places I've lived. Frank's is what I imagine an old school pharmacy is, where hey know who you are and smile when they see you! Thanks to all who work here and make my monthly trip to the pharmacy an errand that I can smile on! Update They continue to amaze me with unbeatable customer service. Every. Single.Time. Thank you Frank's pharmacy! read more

People always remark about small, local businesses that "they know your name." Usually it's an exaggeration. At Frank's, they actually, really know your name--it felt like I had stumbled into the twilight zone. Plus, transferring prescriptions from other pharmacies is super easy, as is calling in refills/picking up prescriptions/everything. As a girl with a pesky brain that has required prescription drugs since the age of 10, it's a huge relief to find a pharmacy in Santa Cruz where you don't have to wait in line behind four homeless people, and can have a genuinely pleasant interaction with the pharmacist. read more

The people at Frank's Pharmacy are great! We are so lucky to have such a great pharmacy. Very accommodating and they always go out of their way to help. read more

It's so great that places like this still exist. I came here with a friend and left with a purchase myself. I was looking for Nordic Naturals prenatals and they had them in stock. The lady at the counter was very friendly. I tried to send my own prescriptions here but they aren't open Sunday's. So, I ended up having to use one of the larger pharmacies. read more

I was so tired of all the issues and impersonal service at CVS and then I heard about Frank's Pharmacy. I transferred all of my prescriptions there and I haven't regretted it. The staff is kind, helpful, and after 2 recent surgeries- they delivered my refills to my door when I couldn't drive to pick them up. I can no longer walk to the pharmacy and sometimes I have to fight for parking at Frank's, but it is more than worth it. read more

Frank's is the best. Great local service that is head and shoulder above the "big box" pharmacies. read more

glad I made the switch to a family owned business. it had been such a headache going through CVS and Walgreens, even just going into those stores is overwhelming (bright lights, junk food and cheap makeup everywhere) and the staff are over worked and confused and always rushing. the CVS in capitola accidentally deleted my medication and made me jump through hoops to get a refill! I just want a place to get my medication from a real human being and Frank's is just that read more

Actual people answer the phone. I needed a med that was on back order - not knowing how truly back ordered it is. I'd been back and forth with the Dr and other pharmacy. It was Frank's that gave me the whole picture and actually called around while I was on hold. No whole day telephone tag. Thanks so much to Frank's for making my day easier. read more

The folks at Frank's Pharmacy treat me like family, they're always happy to see me and I always leave the store feeling better than when I went in. The staff all get along great, you can feel the good vibes the second you walk into the store. They gladly answer your medication-related questions like: the drug's purpose, what it treats, how it works, potential side-effects and how the drug interacts with other medications, vitamins and food. They're the fastest pharmacy in the area, hands down, no contest. The average wait time is 15 minutes when a prescription is dropped off in person, but many times, it's ready even sooner. If they don't have all of the medication in stock that day, they'll give you a partial and fill the rest the next day. Most pharmacies won't fill a partial prescription. The biggest change I've noticed in the past year or two are Frank's low competitive prices, in fact they're now on par with the big-chain pharmacies. Frank's new store, located about 30 yards down from the old one is roomier and stocked with a lot more items. At Frank's pharmacy you get the service you've come to expect from a small mom and pop store with prices that rival or even beat the big chain supermarkets. read more

Frank's Pharmacy is a life saver. My husband and I have been evacuated from our home for a week because of the fires. I don't know how long it will last. I messaged Sutter to send a prescription of all mine and my husband's meds but they couldn't find a pharmacy that would take our insurance, Anthem Blue Cross. Finally Boulder Creek Pharmacy messaged me that Frank's Pharmacy and an affiliate in Watsonville would handle them. I called Frank's and they told me that they would take care of it. They did plus the even called my insurance company to get them to cover 3 meds that had been filled just a couple of weeks ago. My insurance wouldn't cover it so Frank's only charged me 10% over cost. They are a lifesaver. YEAH FRANK'S read more

I switched to Frank's because I wanted to support a local business. Disappointed that they left a voicemail for me last Thursday informing me that my prescription was ready for me to pickup, but would only be held for one week, only to go in the following Thursday and have them tell me they don't have it available. Switching back to the corporate pharmacy because I do not appreciate the lack of accountability and the waste of my time. read more

I recently had all of my prescriptions moved over to Frank's. I was tired of the long lines and rude service at CVS. All it takes is a phone call to Frank's. They take care of the rest. Frank's is a great pharmacy. Friendly, on top of things, never a long line. They even have treats for my dog. read more

Thank goodness for Franks. No long lines, they take most insurance and know you by name/face. I will never go back to Long's or Rite Aid. I've had several problems with prescriptions from the doctor that these folks took the time to resolve and got my meds in a timely manner. Too bad they aren't open on Sunday and have abbreviated hours on Saturday but what do you expect from a neighborhood pharmacy. read more

No other pharmacy in Santa Cruz County even comes close to Frank's. It's like stepping back in time when your family pharmacist and staff knew your name, were caring and kind. The prices are stable, unlike chains where the same Rx can vary by $150-200 from month to month. Shop local and try Frank's if you're not already a fan for life! read more

I've been a customer of Franks for years . The speed of which the prescriptions are processed are usually really good . My complaint is the service front the woman that run the front counter. There are usually three woman that work the front counter. One out of three are pleasant to deal with. The other two are so grouchy and not friendly what so ever. They NEVER smile , they are super short and incredibly rude about 90% of the time . They always make me feel like I'm putting them out or bothering them when I come in. After being a long time customer, and putting up with the rude treatment for as long as I have , I'm done . I will be doing my business elsewhere from now on . Also , the parking lot is horrible. It's nearly impossible to ever find a spot to park . Oh one more thing...I got a flu shot there last year and it left a permanent lump on my arm. When it was brought to their attention , the pharmacist shrugged her shoulders. After a solid year, the lump is still there . read more

They don't mess up prescriptions. They are careful, accurate and very open to questions. The pharmacists explain things clearly. The front counter staff are truly friendly and thoughtful. The only reason I'm not giving five stars is their Saturday hours - they close at two. Even so, I won't go anywhere else. read more

Great people. Great service. Highly knowledgeable. They go out of their way to make sure that the patient is well cared for and is getting the correct medication. Personalized service. Marc y. read more

Frank's feels more like family than pharmacy. They know you by name, take time to answer your questions, and are always compassionate. I've dealt with pharmacies for 30 years as an RN, and have never found one as good as Frank's. read more

Great little neighborhood pharmacy. They took my insurance which not every place does. The lines are always short and the people are friendly. I can remember having problems with both cvs and rite aid at one time or another now that i think about it, but for some reason never here. Recommend to all(: read more

Frank's pharmacy is without a doubt the best pharmacy my family and I have ever dealt with. They are not only very professional but they are genuinely concerned about helping you. The staff has gone out of their way to help us out on numerous occasions. The chain store pharmacies cannot begin to compare to these guys. Keep up the good work! read more

Frank's mainly does prescriptions, consultations and they have a minimal amount of sundry items if you need something in a pinch. They're easy to get to and are located in a little shopping plaza that has nice amenities, such as Aptos Natural Foods, Heather's Patisserie and some clothing stores and a flower shop. read more