I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

The store gets 2 stars overall, because it is neat and clean, and the folks in general are quite…read morefriendly. That part should get three stars -- A-OK. But, to me, the most important function is at the back, in the pharmacy.... that drags the rating down. The pharmacy is the WORST... except for the Walgreens on Soquel Ave, which is MUCH worse, way slower, etc. -- or, at least, it was, some years back. I haven't had the stomach to go back there. At this CVS, I have had my dr.'s office fax in prescriptions, and they have not only gotten them wrong, they have entered them in MULTIPLE in the computer, and in various stages of incomplete and incorrect -- wrong instructions, wrong dosage, etc. I was able to see it via the web site access. I printed it out, and still have that printout, it was so beyond the pale that anything could get THAT messed up. On other occasions, the prescriptions have not been on time, even giving them an extra 8 hours from the promised/scheduled time given by the computer. They explained that their pharmacy had undergone several personnel shifts all at once, but come on, isn't there a way to adjust for that in your production rate? so you can at least give people a reasonable ETA? Folks don't mind having it delayed if they know when it will be ready and only have to stand in line to pick it up. To have to wait, then learn its not ready, and you have to go kill 15-20 minutes to have them expedite the fill.... that gets old after three or four repeats. That's what was happening for at least a month or more, and they just couldn't seem to get a handle on it. It's finally improved, after quite a period of being pretty awful with the not-yet-ready situation, so I have to give them credit for that. But, there are other, deeper issues, like incompetence at the supervisory level. One time, when I asked the pharmacist about a problem filling the prescription, she gave me THREE different excuses, all of them just "made up" and definitely not the actual problem (because she didn't bother looking in the computer's audit trail records, and those supposed scenarios could not have possibly happened), and when I told her she wasn't actually answering my question, and merely speculating, she said "well, you can talk to Brigitte our manager then...". On a different occasion, this same pharmacist was asked about the rules regarding new medicine consultations, and she said "You know, I just can't remember, what's the actual law, and what's the store policy!" This is a LICENSED pharmacist! She is nominally in charge of everything that happens in the pharmacy with regards to dispensing of drugs, while she is the pharmacist on duty. Seriously. Messed. Up. I can understand corporate doesn't give you enough people, or the people are poorly trained, but not knowing the legal requirements of your own licensed profession? That's not ok. They have recurring professional education for that. On another occasion, I was picking up an Rx. A tech who was definitely from Central or South America, and not a strong English speaker, couldn't find my Rx. I waited in line to talk with the pharmacist for an extra 15 minutes, to find out what went wrong. It was there the whole time. The tech couldn't spell my name! They just need the first three letters of the first name and the last name, plus the birth date, to find your Rx in their system. She couldn't even do that! It's fine to have ESL workers, but don't put them in positions where their lack of familiarity seriously hampers their effectiveness! Or, at least coach them to ask to spell the name. I wonder how many others had this same frustration with her, because she was too proud? afraid? to ask for name spelling? This was not her fault; it was a failure to properly supervise. CVS has been taken to task by the DEA, because a pharmacy employee in a Sacramento store admitted to stealing 20,000 Vicodin, I believe it was back in March of 2014. How did they not notice, until the DEA performed an audit? They are also being sued for millions for various irregularities in filling Rx's for Medicare patients. Millions. Clearly, the pharmacy staff isn't well trained enough, and their procedures just aren't tight enough. Not my opinion -- these are realities, as reported in the news after DEA investigations uncovered massive failures to account for controlled substances. I hope they get their act together. There are few alternatives in a town dominated by the 2 big chain pharmacies, both of which have recently been the subject of some harsh criticism and even severe sanctioning by the DEA.

They could answer the phone at the pharmacy and not have the virtual assistant. You have to leave a…read morevoicemail and they may or may not call back.

Great variety of products. Bathrooms have been "out of order" for months. Pretty sure it doesn't…read moretake that long to contact a plumber but ok.

The problem is this store is way too short-staffed. I had a product I needed to get that was behind…read morea glass case. I pressed the button for a staff member to come by and open the case. Nobody came. I waited, pressed it another three times. In all cases, an announcement went over the intercom that service was needed in that aisle. Nobody came. I stood around for about 10 minutes, then I decided to get an adjacent product and leave the aisle. I get that those cases are there to deter shoplifters, but staff need to be more responsive when someone requests the case be opened. Waiting around for 10 minutes is unacceptable.

This Target is an interesting contrast to the empty building formally known as Sears. The place…read morewas easy to access and to get back on the road, once we finished our business. We were here to buy clothes for a granddaughter, owing to a forgotten suitcase back in Danville. While I was waiting for Gayle and the girls to pick out those items, I wandered over to buy a new razor blade set and specialty mouthwash. After that, I waited patiently and uninspired at Starbucks. Surprisingly, Target didn't carry a number of things that Gayle was looking for, but she managed to make due. Check out was "torture" as the clerk's slow scanning skills and chattiness made it a long process.

Time to downgrade this to a single star. Went over today to buy a small electronic device, waited…read morein the massive line, checked out, went home, and then....the box is totally empty! Somebody swiped the device and put back the empty box. I was out $42 for nothing. I will not shop here again. This place is a joke. It's just better to order household goods on Amazon.

These folks are great. They're there when they're supposed to be, they get my Rx right every time,…read morethey're fast, and they're able to answer my questions. They offer vaccines, too. Nice!

My insurance doesn't cover one of my prescriptions. For the last few yesrs I have been paying cash…read morewith a good Rx coupon. This brings a $1000 prescription down to roughly $15. The manager Jackie is denying me the option to pay this way in form of retaliation from a previous incident where the store manager had to put her in her place ( she was prioritizing other prescriptions over mine). . Safeway welcomes good Rx and it is my right to choose cash payment. This isn't Mexico. You cant pay a cop to get out of a speeding ticket and you cant make up fake policy because you dont like somebody. 3rd world isn't a place, its people. Infringing on my rights is not advised.

Tom's (named changed to Medical Center Pharmacy recently) is the best pharmacy in town as far as I…read moream concerned. They have excellent service, little waiting, they are so nice when I go in, they help me get through RX Insurance issues and resolve them, they bend over backwards to be helpful to me. They also offer home delivery! At CVS I wait in long lines and get moved to wait in another line, etc., they forget to bill insurance, they do not have the quantity of the pills I am getting, they have me come back the next day when they are busy. Walgrens is less waiting but cannot top the great service at TOm's.

Toms Pharmacy has been apart of the Santa Cruz community for many decades & has been, in my…read moreexperience, the best pharmacy, the best staff, the most compassionate & knowledgeable people work there including Tom. They have gone above and beyond the services provided at CVS/Walgreens/RiteAid & they develop an excellent report(e) with their customers. I felt it was important to post this because for the 2nd month in a Row, the Staff did numerous things out of kindness, compassion & built a gtest long term relationship that made receiving a particular Rx possible. I'm grateful

I have read some of these reviews here and seen a lot of comments about the horrible customer…read moreservice. I have been there twice now and everyone one there was super nice and helpful! The people who work at the counter were pleasant and helped me right away. Both pharmacist I saw were great and this last time I told the pharmacist I wasn't going straight home and since my medication need to be refrigerated would it be a huge deal. He went in the back and got me an ice pack and wrapped my meds in that. Just went that little extra mile for the customer.

Very rude! At first the pharmacist Rey seemed understanding and willing to help with my situation…read more Called for an update and Rey went off on me for no reason at all. Telling me that I was wasting his time and to not call back. I am not sure if he's overworked, but his unprovoked out burst is unacceptable from a healthcare professional to a patient. Should be more considerate that people that go to him are seeking help.