I generally am satisfied , especially with those at the desk. However, if you get into any trouble…read moreand need a higher up, customer service is horrible and it takes many phone calls or is impossible to get the damage undone. They blame the doctor!!! I'm sorry, even I can see that CVS made the mistake, same prescription and they fill it differently. Rules may change but, if so, they should explain it, but not blame the customers and doctor and argue about it. Do they have a responsible higher up, a "manager". Yes, but he told me he would follow up to tell my doctor what was needed and never contacted him. News alert! my doctor is busier than you are and has people's lives in his hands. Yes, you have peoples lives in your hands also, but you don't act like it. I am talking about a specific incident but it continues to happen too frequently. Same story, lack of communication and blaming the doctor! If they talk to the doctor they probably blame the patient. I also notice that getting questions answered when you have questions about how to take a medication or side effects sometimes is good sometimes not. Why should I trust it then? The greatest thing is the location and hours.

They are great for RX. Prices for other stuff in the store is higher than Target so I buy that at…read moreTarget however they do have good sales.

The store gets 2 stars overall, because it is neat and clean, and the folks in general are quite…read morefriendly. That part should get three stars -- A-OK. But, to me, the most important function is at the back, in the pharmacy.... that drags the rating down. The pharmacy is the WORST... except for the Walgreens on Soquel Ave, which is MUCH worse, way slower, etc. -- or, at least, it was, some years back. I haven't had the stomach to go back there. At this CVS, I have had my dr.'s office fax in prescriptions, and they have not only gotten them wrong, they have entered them in MULTIPLE in the computer, and in various stages of incomplete and incorrect -- wrong instructions, wrong dosage, etc. I was able to see it via the web site access. I printed it out, and still have that printout, it was so beyond the pale that anything could get THAT messed up. On other occasions, the prescriptions have not been on time, even giving them an extra 8 hours from the promised/scheduled time given by the computer. They explained that their pharmacy had undergone several personnel shifts all at once, but come on, isn't there a way to adjust for that in your production rate? so you can at least give people a reasonable ETA? Folks don't mind having it delayed if they know when it will be ready and only have to stand in line to pick it up. To have to wait, then learn its not ready, and you have to go kill 15-20 minutes to have them expedite the fill.... that gets old after three or four repeats. That's what was happening for at least a month or more, and they just couldn't seem to get a handle on it. It's finally improved, after quite a period of being pretty awful with the not-yet-ready situation, so I have to give them credit for that. But, there are other, deeper issues, like incompetence at the supervisory level. One time, when I asked the pharmacist about a problem filling the prescription, she gave me THREE different excuses, all of them just "made up" and definitely not the actual problem (because she didn't bother looking in the computer's audit trail records, and those supposed scenarios could not have possibly happened), and when I told her she wasn't actually answering my question, and merely speculating, she said "well, you can talk to Brigitte our manager then...". On a different occasion, this same pharmacist was asked about the rules regarding new medicine consultations, and she said "You know, I just can't remember, what's the actual law, and what's the store policy!" This is a LICENSED pharmacist! She is nominally in charge of everything that happens in the pharmacy with regards to dispensing of drugs, while she is the pharmacist on duty. Seriously. Messed. Up. I can understand corporate doesn't give you enough people, or the people are poorly trained, but not knowing the legal requirements of your own licensed profession? That's not ok. They have recurring professional education for that. On another occasion, I was picking up an Rx. A tech who was definitely from Central or South America, and not a strong English speaker, couldn't find my Rx. I waited in line to talk with the pharmacist for an extra 15 minutes, to find out what went wrong. It was there the whole time. The tech couldn't spell my name! They just need the first three letters of the first name and the last name, plus the birth date, to find your Rx in their system. She couldn't even do that! It's fine to have ESL workers, but don't put them in positions where their lack of familiarity seriously hampers their effectiveness! Or, at least coach them to ask to spell the name. I wonder how many others had this same frustration with her, because she was too proud? afraid? to ask for name spelling? This was not her fault; it was a failure to properly supervise. CVS has been taken to task by the DEA, because a pharmacy employee in a Sacramento store admitted to stealing 20,000 Vicodin, I believe it was back in March of 2014. How did they not notice, until the DEA performed an audit? They are also being sued for millions for various irregularities in filling Rx's for Medicare patients. Millions. Clearly, the pharmacy staff isn't well trained enough, and their procedures just aren't tight enough. Not my opinion -- these are realities, as reported in the news after DEA investigations uncovered massive failures to account for controlled substances. I hope they get their act together. There are few alternatives in a town dominated by the 2 big chain pharmacies, both of which have recently been the subject of some harsh criticism and even severe sanctioning by the DEA.

They could answer the phone at the pharmacy and not have the virtual assistant. You have to leave a…read morevoicemail and they may or may not call back.

I can't say enough about this place. Their service is over the top! I have always felt it important…read moreto shop local, especially locally owned businesses. Frank's prices are competitive with the chain stores. I have had a few situations where there's an issue with insurance or my 18 year old dropping the ball on his prescription and Frank's go above the expectations and takes care of business. I cannot thank them enough. Shop local without compromising on price and with exceptional service.

The staff was super friendly and helpful. They quickly set up my account and even let my doctors…read moreknow about my future prescriptions.

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

This is the worst pharmacy ever. This is the only local one that offers the prescription that is…read moreneeded. They kept giving the runaround about what paperwork is needed and not. Said I can wait hours, days, or week before being proceeded. When I got there the 3 ladies working there were not attentive to the window instead asking about "what dip they are going to make and if to make dile dip instead". I navigated between urgent care and this pharmacy to get what is needed. Urgent care even called to follow up. Sherri being rude as ever stating they'll deal with it whenever they can? Doesn't seem like they have any empathy for others. I don't know if this was because I was Hispanic and very ill but this place is the most unwelcoming environment ever

Updating my prior review - after ~3 months, I was able to get my prior issue resolved and I have to…read moregive the store manager here credit for actively working with me and my insurance to figure out the solution. Both parties pointed blame to each other, but the store manager deserves credit for stepping up to make things right.

I am flagging this pharmacy speaking as a physician. I'm a local doctor. The staff at this pharmacy…read moredo not read the instructions I send them. They are not cautious and they appear to be deliberately not allowing people to use GoodRx coupons and lying to them and ignoring my comments on the prescription. I sent that this is a "patient pay do not bill insurance situation" The chain pharmacies are ripping off the consumers as a group. But this particular pharmacy has shown themselves to be incompetent on multiple occasions and I recommend you find yourself another place to get your prescriptions.

STAY FAR AWAY!!! old grumpy pharmacist literally called my poor grandma a PIECE OF SHIT!! They…read morerefused to give pharmacist name who said that after we said we would notify the board of pharmacy !! Pick a different place there are plenty of good pharmacies around . This place needs to shut down asap for treating sick people this way. Sara front desk or whatever was trying to lie and cover her pharmacist as it would save her job. This place is horrible, literally broke my grandmother down I cannot believe it over some cough syrup he refused to fill!!!!

Very friendly and fast service. Personally spoke to the pharmacist and he was very kind and patient.read more

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

I always get my Covid boosters at this CVS location. It's all online, and the check in is easy. The…read moretechnicians are always fabulous. Beyond that the store is always well stocked, parking is easy. Easter candy is always gotten here. :?)

Terrible service at pharmacy!!!! The worst ever! Terrible service, under staffed, overworked.read more

This Pharmacy. The…read morelocation itself is good, but the people working at this pharmacy are simply terrible. They are incredibly slow--it seems like they hate their jobs and take all that negativity out on their customers. They are deceitful; you show up, and nothing is ready. And I won't even get started on the fact that they could at least call or send a text message to let you know your medication is ready. On top of that, their attitude toward customers is completely unprofessional. I've only had to visit a pharmacy twice this year, and both times--based on my personal experience--were absolutely atrocious. I have since switched to a different pharmacy.

I really like this pharmacy. I find most of the staff very helpful. I lie being able to refill and…read morecheck on prescriptions online. I've been using them for 15 years. Occasionally, one of the assistants doesn't work out so well. Occasionally, there are glitches but overall, I am very satisfied.