Easy parking, small small store but has all the essentials. Long pharmacy line typically but…read moreeverything is clean and organized in here too

Why is the phone now answered by an AI? I tried calling to see why one of my asthma medications…read moreisn't ready, and the app has it under "inactive." The stupid AI couldn't answer and wouldn't give me a real person to ask, now I have to drive there to ask someone when calling is easier! I know it wasn't the store who decided to use this. I hope you remember older people get more frustrated at useless phones than most. I just want my medications.

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

I can't say enough about this place. Their service is over the top! I have always felt it important…read moreto shop local, especially locally owned businesses. Frank's prices are competitive with the chain stores. I have had a few situations where there's an issue with insurance or my 18 year old dropping the ball on his prescription and Frank's go above the expectations and takes care of business. I cannot thank them enough. Shop local without compromising on price and with exceptional service.

The staff was super friendly and helpful. They quickly set up my account and even let my doctors…read moreknow about my future prescriptions.

The store gets 2 stars overall, because it is neat and clean, and the folks in general are quite…read morefriendly. That part should get three stars -- A-OK. But, to me, the most important function is at the back, in the pharmacy.... that drags the rating down. The pharmacy is the WORST... except for the Walgreens on Soquel Ave, which is MUCH worse, way slower, etc. -- or, at least, it was, some years back. I haven't had the stomach to go back there. At this CVS, I have had my dr.'s office fax in prescriptions, and they have not only gotten them wrong, they have entered them in MULTIPLE in the computer, and in various stages of incomplete and incorrect -- wrong instructions, wrong dosage, etc. I was able to see it via the web site access. I printed it out, and still have that printout, it was so beyond the pale that anything could get THAT messed up. On other occasions, the prescriptions have not been on time, even giving them an extra 8 hours from the promised/scheduled time given by the computer. They explained that their pharmacy had undergone several personnel shifts all at once, but come on, isn't there a way to adjust for that in your production rate? so you can at least give people a reasonable ETA? Folks don't mind having it delayed if they know when it will be ready and only have to stand in line to pick it up. To have to wait, then learn its not ready, and you have to go kill 15-20 minutes to have them expedite the fill.... that gets old after three or four repeats. That's what was happening for at least a month or more, and they just couldn't seem to get a handle on it. It's finally improved, after quite a period of being pretty awful with the not-yet-ready situation, so I have to give them credit for that. But, there are other, deeper issues, like incompetence at the supervisory level. One time, when I asked the pharmacist about a problem filling the prescription, she gave me THREE different excuses, all of them just "made up" and definitely not the actual problem (because she didn't bother looking in the computer's audit trail records, and those supposed scenarios could not have possibly happened), and when I told her she wasn't actually answering my question, and merely speculating, she said "well, you can talk to Brigitte our manager then...". On a different occasion, this same pharmacist was asked about the rules regarding new medicine consultations, and she said "You know, I just can't remember, what's the actual law, and what's the store policy!" This is a LICENSED pharmacist! She is nominally in charge of everything that happens in the pharmacy with regards to dispensing of drugs, while she is the pharmacist on duty. Seriously. Messed. Up. I can understand corporate doesn't give you enough people, or the people are poorly trained, but not knowing the legal requirements of your own licensed profession? That's not ok. They have recurring professional education for that. On another occasion, I was picking up an Rx. A tech who was definitely from Central or South America, and not a strong English speaker, couldn't find my Rx. I waited in line to talk with the pharmacist for an extra 15 minutes, to find out what went wrong. It was there the whole time. The tech couldn't spell my name! They just need the first three letters of the first name and the last name, plus the birth date, to find your Rx in their system. She couldn't even do that! It's fine to have ESL workers, but don't put them in positions where their lack of familiarity seriously hampers their effectiveness! Or, at least coach them to ask to spell the name. I wonder how many others had this same frustration with her, because she was too proud? afraid? to ask for name spelling? This was not her fault; it was a failure to properly supervise. CVS has been taken to task by the DEA, because a pharmacy employee in a Sacramento store admitted to stealing 20,000 Vicodin, I believe it was back in March of 2014. How did they not notice, until the DEA performed an audit? They are also being sued for millions for various irregularities in filling Rx's for Medicare patients. Millions. Clearly, the pharmacy staff isn't well trained enough, and their procedures just aren't tight enough. Not my opinion -- these are realities, as reported in the news after DEA investigations uncovered massive failures to account for controlled substances. I hope they get their act together. There are few alternatives in a town dominated by the 2 big chain pharmacies, both of which have recently been the subject of some harsh criticism and even severe sanctioning by the DEA.

They could answer the phone at the pharmacy and not have the virtual assistant. You have to leave a…read morevoicemail and they may or may not call back.

I generally am satisfied , especially with those at the desk. However, if you get into any trouble…read moreand need a higher up, customer service is horrible and it takes many phone calls or is impossible to get the damage undone. They blame the doctor!!! I'm sorry, even I can see that CVS made the mistake, same prescription and they fill it differently. Rules may change but, if so, they should explain it, but not blame the customers and doctor and argue about it. Do they have a responsible higher up, a "manager". Yes, but he told me he would follow up to tell my doctor what was needed and never contacted him. News alert! my doctor is busier than you are and has people's lives in his hands. Yes, you have peoples lives in your hands also, but you don't act like it. I am talking about a specific incident but it continues to happen too frequently. Same story, lack of communication and blaming the doctor! If they talk to the doctor they probably blame the patient. I also notice that getting questions answered when you have questions about how to take a medication or side effects sometimes is good sometimes not. Why should I trust it then? The greatest thing is the location and hours.

They are great for RX. Prices for other stuff in the store is higher than Target so I buy that at…read moreTarget however they do have good sales.

I came in looking for a usb-a lighting connector that was compatible with my portable battery pack,…read morebecause the chord that came with my iphone did not work and I couldn't understand why until I did some research online, before I made my purchase. The employee was kind enough to show me different lightning connectors and since I already own an anker portable battery pack, it made sense to get just get an anker lightning connector, plus it was on sale and I got a great deal in the process - thank you! I recommend this location, no problems... I was in and out of the store in under 30 minutes despite the sales associate dealing with other customers asking him questions.

Time to downgrade this to a single star. Went over today to buy a small electronic device, waited…read morein the massive line, checked out, went home, and then....the box is totally empty! Somebody swiped the device and put back the empty box. I was out $42 for nothing. I will not shop here again. This place is a joke. It's just better to order household goods on Amazon.

Toms Pharmacy has been apart of the Santa Cruz community for many decades & has been, in my…read moreexperience, the best pharmacy, the best staff, the most compassionate & knowledgeable people work there including Tom. They have gone above and beyond the services provided at CVS/Walgreens/RiteAid & they develop an excellent report(e) with their customers. I felt it was important to post this because for the 2nd month in a Row, the Staff did numerous things out of kindness, compassion & built a gtest long term relationship that made receiving a particular Rx possible. I'm grateful

Toms pharmacy is the best in town. They are local and also the most professional pharmacy around…read more They go above and beyond to take care of your prescription needs even when the doctor hasn't followed through in a timely manner they will get hold of them and fill your prescription. They are friendly and just all around nice folks to deal with in a place where you're sometimes dealing with a lot. Thumbs up Tom!

STAY FAR AWAY!!! old grumpy pharmacist literally called my poor grandma a PIECE OF SHIT!! They…read morerefused to give pharmacist name who said that after we said we would notify the board of pharmacy !! Pick a different place there are plenty of good pharmacies around . This place needs to shut down asap for treating sick people this way. Sara front desk or whatever was trying to lie and cover her pharmacist as it would save her job. This place is horrible, literally broke my grandmother down I cannot believe it over some cough syrup he refused to fill!!!!

Very friendly and fast service. Personally spoke to the pharmacist and he was very kind and patient.read more

Date of visit: 12/09/20…read more We all know that dealing with people in the medical field can be a real pain in the pants filler. Please read on... The current crew working in the pharmacy is doing a superb job. I had a prescription to fill and had a few issues with it, the doctor's office put the wrong birth date on it, my workers comp prescription card expired. Tina in the pharmacy took the time to call both my doctor's office and my worker's comp office, all while maintaining a great attitude and doing what seemed like a thousand other things, that girl can multi-task!! Easy on the eyes too. Tina: I expressed my appreciation while I was there but you seemed too busy to really sense the depth of my gratittude so here it is again. Thank you Tina! Management: Please treat Tina right so she stays with you. I got help from another Asian girl the night before who was amazing too but I didn't get her name. Emily the cashier was pretty nice too. In general the whole current crew is great!

It is great that they have drive-through. And the customer service people are great. But the…read morepharmacists? no! Are they dumb or just don't care to communicate anything I can't read on the sheet they give me? I can read, I would like a pharmacist who knows something! And I see someone mentioning syringes. First they wouldn't give me any, though they were part of the order, then upon my doctor's insistence (a waste of his time of course) they gave me some. Those syringes were so cheaply designed I couldn't even use them and bought my own.