Easy parking, small small store but has all the essentials. Long pharmacy line typically but…read moreeverything is clean and organized in here too

I get my medication here and I love how efficient everyone is. The app makes getting my medication…read moreeasier because sometimes there's a line and its nice to just show my phone.

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

The last year had been a rollercoaster ride of finding a decent pharmacy... until I found Frank's…read more I didn't think it was possible to find a pharmacy where there would be staff who cared about customers and a store that was actually pleasant to walk into.... until I found Frank's. I was introduced to Frank's because of a specific medication that was out of stock at my usually store, and I had to call around for hours to find a pharmacy that carried it. The last store hadn't told me they were out of stock, but instead told me there would be a delay and told me my important Rx was out of stock on the day it was supposed to be ready. By the time I found Frank's, I was anxious and frustrated, so it was a breath of fresh air to be met with a kind and helpful voice on the other end of the call. Frank's Pharmacy also has lots of cute gift items too, so it is a nice place to walk into.

I feel very cared for by the highly professional, knowledgable, friendly and thoughtful staff at…read moreFrank's Pharmacy. They even keep a stash of doggie biscuits behind the counter. All I have to do is say to my pup, "Would like to go to Frank's this morning?" and he practically drags me inside. All around a terrific pharmacy!

The store gets 2 stars overall, because it is neat and clean, and the folks in general are quite…read morefriendly. That part should get three stars -- A-OK. But, to me, the most important function is at the back, in the pharmacy.... that drags the rating down. The pharmacy is the WORST... except for the Walgreens on Soquel Ave, which is MUCH worse, way slower, etc. -- or, at least, it was, some years back. I haven't had the stomach to go back there. At this CVS, I have had my dr.'s office fax in prescriptions, and they have not only gotten them wrong, they have entered them in MULTIPLE in the computer, and in various stages of incomplete and incorrect -- wrong instructions, wrong dosage, etc. I was able to see it via the web site access. I printed it out, and still have that printout, it was so beyond the pale that anything could get THAT messed up. On other occasions, the prescriptions have not been on time, even giving them an extra 8 hours from the promised/scheduled time given by the computer. They explained that their pharmacy had undergone several personnel shifts all at once, but come on, isn't there a way to adjust for that in your production rate? so you can at least give people a reasonable ETA? Folks don't mind having it delayed if they know when it will be ready and only have to stand in line to pick it up. To have to wait, then learn its not ready, and you have to go kill 15-20 minutes to have them expedite the fill.... that gets old after three or four repeats. That's what was happening for at least a month or more, and they just couldn't seem to get a handle on it. It's finally improved, after quite a period of being pretty awful with the not-yet-ready situation, so I have to give them credit for that. But, there are other, deeper issues, like incompetence at the supervisory level. One time, when I asked the pharmacist about a problem filling the prescription, she gave me THREE different excuses, all of them just "made up" and definitely not the actual problem (because she didn't bother looking in the computer's audit trail records, and those supposed scenarios could not have possibly happened), and when I told her she wasn't actually answering my question, and merely speculating, she said "well, you can talk to Brigitte our manager then...". On a different occasion, this same pharmacist was asked about the rules regarding new medicine consultations, and she said "You know, I just can't remember, what's the actual law, and what's the store policy!" This is a LICENSED pharmacist! She is nominally in charge of everything that happens in the pharmacy with regards to dispensing of drugs, while she is the pharmacist on duty. Seriously. Messed. Up. I can understand corporate doesn't give you enough people, or the people are poorly trained, but not knowing the legal requirements of your own licensed profession? That's not ok. They have recurring professional education for that. On another occasion, I was picking up an Rx. A tech who was definitely from Central or South America, and not a strong English speaker, couldn't find my Rx. I waited in line to talk with the pharmacist for an extra 15 minutes, to find out what went wrong. It was there the whole time. The tech couldn't spell my name! They just need the first three letters of the first name and the last name, plus the birth date, to find your Rx in their system. She couldn't even do that! It's fine to have ESL workers, but don't put them in positions where their lack of familiarity seriously hampers their effectiveness! Or, at least coach them to ask to spell the name. I wonder how many others had this same frustration with her, because she was too proud? afraid? to ask for name spelling? This was not her fault; it was a failure to properly supervise. CVS has been taken to task by the DEA, because a pharmacy employee in a Sacramento store admitted to stealing 20,000 Vicodin, I believe it was back in March of 2014. How did they not notice, until the DEA performed an audit? They are also being sued for millions for various irregularities in filling Rx's for Medicare patients. Millions. Clearly, the pharmacy staff isn't well trained enough, and their procedures just aren't tight enough. Not my opinion -- these are realities, as reported in the news after DEA investigations uncovered massive failures to account for controlled substances. I hope they get their act together. There are few alternatives in a town dominated by the 2 big chain pharmacies, both of which have recently been the subject of some harsh criticism and even severe sanctioning by the DEA.

They could answer the phone at the pharmacy and not have the virtual assistant. You have to leave a…read morevoicemail and they may or may not call back.

Great variety of products. Bathrooms have been "out of order" for months. Pretty sure it doesn't…read moretake that long to contact a plumber but ok.

The problem is this store is way too short-staffed. I had a product I needed to get that was behind…read morea glass case. I pressed the button for a staff member to come by and open the case. Nobody came. I waited, pressed it another three times. In all cases, an announcement went over the intercom that service was needed in that aisle. Nobody came. I stood around for about 10 minutes, then I decided to get an adjacent product and leave the aisle. I get that those cases are there to deter shoplifters, but staff need to be more responsive when someone requests the case be opened. Waiting around for 10 minutes is unacceptable.

I have read some of these reviews here and seen a lot of comments about the horrible customer…read moreservice. I have been there twice now and everyone one there was super nice and helpful! The people who work at the counter were pleasant and helped me right away. Both pharmacist I saw were great and this last time I told the pharmacist I wasn't going straight home and since my medication need to be refrigerated would it be a huge deal. He went in the back and got me an ice pack and wrapped my meds in that. Just went that little extra mile for the customer.

Very rude! At first the pharmacist Rey seemed understanding and willing to help with my situation…read more Called for an update and Rey went off on me for no reason at all. Telling me that I was wasting his time and to not call back. I am not sure if he's overworked, but his unprovoked out burst is unacceptable from a healthcare professional to a patient. Should be more considerate that people that go to him are seeking help.

This Target is an interesting contrast to the empty building formally known as Sears. The place…read morewas easy to access and to get back on the road, once we finished our business. We were here to buy clothes for a granddaughter, owing to a forgotten suitcase back in Danville. While I was waiting for Gayle and the girls to pick out those items, I wandered over to buy a new razor blade set and specialty mouthwash. After that, I waited patiently and uninspired at Starbucks. Surprisingly, Target didn't carry a number of things that Gayle was looking for, but she managed to make due. Check out was "torture" as the clerk's slow scanning skills and chattiness made it a long process.

Time to downgrade this to a single star. Went over today to buy a small electronic device, waited…read morein the massive line, checked out, went home, and then....the box is totally empty! Somebody swiped the device and put back the empty box. I was out $42 for nothing. I will not shop here again. This place is a joke. It's just better to order household goods on Amazon.

This Pharmacy. The…read morelocation itself is good, but the people working at this pharmacy are simply terrible. They are incredibly slow--it seems like they hate their jobs and take all that negativity out on their customers. They are deceitful; you show up, and nothing is ready. And I won't even get started on the fact that they could at least call or send a text message to let you know your medication is ready. On top of that, their attitude toward customers is completely unprofessional. I've only had to visit a pharmacy twice this year, and both times--based on my personal experience--were absolutely atrocious. I have since switched to a different pharmacy.

I really like this pharmacy. I find most of the staff very helpful. I lie being able to refill and…read morecheck on prescriptions online. I've been using them for 15 years. Occasionally, one of the assistants doesn't work out so well. Occasionally, there are glitches but overall, I am very satisfied.

It is great that they have drive-through. And the customer service people are great. But the…read morepharmacists? no! Are they dumb or just don't care to communicate anything I can't read on the sheet they give me? I can read, I would like a pharmacist who knows something! And I see someone mentioning syringes. First they wouldn't give me any, though they were part of the order, then upon my doctor's insistence (a waste of his time of course) they gave me some. Those syringes were so cheaply designed I couldn't even use them and bought my own.

Pharmacy awesome! Helpful, friendly and they call back within an hour if you have a question …read more Bonus points for the drive through!