The Scotts Valley Walgreens pharmacy seems to be in a nose dive. Ridiculously long lines at the…read morepharmacy window. A woman I met had been sitting and waiting for an hour for a Covid test... and she'd even made an appointment and already checked in. There were about 6 staff members working behind the counter, so I can't imagine why lines and waits are so long. Is our town that addled in prescriptions that even one of our many local pharmacies is lumbering under the weight of demand? Are we really that unhealthy? Or is Walgreens really that unprepared?

They are not busy (I wonder why?!) but you can't get help - you can get ignored. I did try,…read moreI ended up going across the street to CvS. I keep trying this store and it's always the same. Customer service - please don't respond with your bla bla bla - just improve your store.

Today was the final time I will be going to this location. The idiocy of the self checkout system…read moreis absurd. The cashiers stand around waiting to help people who can't figure out the system is a ridiculous concept. The lines back up while the customer is front of the line fumbles through the process. What is with the lack of customer service? i don't get the rationale. No cashier station was open to take care of those who were waiting. Self service is the only option? Stupid.

I have a great experience at this CVS Pharmacy. The pharmacists are friendly and very helpful…read more They recognize me and remember my name, so that's nice. This CVS store is nice. I am always greeted and assisted at the self-scan. Very nice!

On my way home from a retreat and needed some salonpas patches. The store was well stocked, with…read morefriendly associates. I was able to find what I came for and a few other items. There was some products I wanted but with prices going up, I had to get the essentials. Their pharmacy was open, and their restrooms are located in the front of the store to the right.

I have a couponing addiction with CVS! So many great deals here. The staff is super friendly and…read morehelpful whenever I need something they have been super attentive. This particular CVS seems more organized than others that I have been to. The pharmacy does tend to get back up here, and I have had to wait a couple days for certain meds to refill but I just consider that when filling my prescription now.

I am going to give it 3 stars just because it's clean and pleasant to be in. But honestly this…read moreplace needs to close, we don't want to keep it open for Starbucks sake. I am pretty sure there are 2-3 other coffee shops nearby. The shelves are empty and the choices are super limited. I keep trying to support it, but I have not been able to find what i need (went about 5 times) I can't believe i am saying it, but KMart was better. That tells you. I will keep trying though, i like the parking lot and the quietness of the half empty store :) Oh, and the people are nice, when they have to tell you they are out of this and that, they do it with grace

How the hell is this place still opened? Their "employees" are horrible. . I understand that stores…read moremay need to lock up certain items for security reasons, but if that is the policy, customers should be able to receive timely and respectful assistance when they need access to those products. Unfortunately, my experience was the complete opposite. I was met with dismissive and disrespectful attitudes from multiple employees who seemed unable or unwilling to help locate the key needed to unlock the item. Rather than providing basic customer service, the interaction felt unnecessarily difficult and simply RUDE. The employees I interacted with included a woman with long, curly black hair and several male employees who were unable to resolve the issue. A simple request for assistance turned into a very negative customer experience. I hope management addresses this because customers should not be made to feel like an inconvenience for needing help accessing items the store has chosen to keep locked. Zero stars

I would've said that this place was OK. It went here yesterday to get some thing and the Employee…read morewalk right past me and really said hello that's it but I will recommend this place for the pharmacy because they always seem to have what I need in a timely fast and where some of the other places, of course are out of stock of that or what not, but this is the place to go section because there isn't very much they seem to have a lot of things but not the prescriptions

Is this Felton, CA store closing? There is never much on the shelves. They spread items across…read moreempty shelves so that they don't look so empty, but they still do. I walked in today, could not find a thing I was looking for, so had to walk right back out. Sad. A few years ago it used to be fully stock and a busy vibrant store. Unfortunately, that is no longer the case.

I feel I should update my review because I was in a lot of pain when I wrote the original (though I…read moremaintain that I was in pain on account of Horsnyder's policies.) First, they get a star for being the only locally owned pharmacy near me. There's simply no way I'm going to target or walgreeens, so Horsnyder's is where I'm at, like it or not. I'll give another star because the pharmacist personally intervened in my case and helped make sure I would be able to get my doses on time. I still think this special treatment shouldn't be necessary and recognize it's not the same service others are getting. The thing that really makes me mad is the way they invalidate prescriptions after 1 year with no warning whatsoever. It doesn't matter if your bottle reads "10 of 12 refills remaining," if the prescription is more than a year old they will cancel it and not tell you. When I complained about this, they told me I should track it on my end and simply note when I make my annual doctor visit. I feel a good pharmacy would track that themselves, and warn you that a prescription renewal was imminent so that you don't miss doses. In many ways I feel this is a pharmacy not well set up for sick people. I don't go to the doctor annually; I'm constantly in and out of there. I have 4 prescriptions at Horsnyders that I need to constantly babysit to make sure they don't run out or expire. It still feels like I'm having to put in way too much work to be one of their customers. Please, Horsnyders, figure out how to track when these prescriptions are expiring so that your sick patients are not missing doses.

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

The last year had been a rollercoaster ride of finding a decent pharmacy... until I found Frank's…read more I didn't think it was possible to find a pharmacy where there would be staff who cared about customers and a store that was actually pleasant to walk into.... until I found Frank's. I was introduced to Frank's because of a specific medication that was out of stock at my usually store, and I had to call around for hours to find a pharmacy that carried it. The last store hadn't told me they were out of stock, but instead told me there would be a delay and told me my important Rx was out of stock on the day it was supposed to be ready. By the time I found Frank's, I was anxious and frustrated, so it was a breath of fresh air to be met with a kind and helpful voice on the other end of the call. Frank's Pharmacy also has lots of cute gift items too, so it is a nice place to walk into.

I feel very cared for by the highly professional, knowledgable, friendly and thoughtful staff at…read moreFrank's Pharmacy. They even keep a stash of doggie biscuits behind the counter. All I have to do is say to my pup, "Would like to go to Frank's this morning?" and he practically drags me inside. All around a terrific pharmacy!

These folks are great. They're there when they're supposed to be, they get my Rx right every time,…read morethey're fast, and they're able to answer my questions. They offer vaccines, too. Nice!

My insurance doesn't cover one of my prescriptions. For the last few yesrs I have been paying cash…read morewith a good Rx coupon. This brings a $1000 prescription down to roughly $15. The manager Jackie is denying me the option to pay this way in form of retaliation from a previous incident where the store manager had to put her in her place ( she was prioritizing other prescriptions over mine). . Safeway welcomes good Rx and it is my right to choose cash payment. This isn't Mexico. You cant pay a cop to get out of a speeding ticket and you cant make up fake policy because you dont like somebody. 3rd world isn't a place, its people. Infringing on my rights is not advised.

Worst pharmacy I've known in Santa Cruz. Worse than CVS when they took over Longs…read more Crowded lines... 20 minute wait. Delayed deleted and refused prescriptions. Not insurance problems or payment issues. Just pharmacy organizational issues. I'm moving to a smaller operation. Even if I have to drive

Everything! No courtesy when the phone is answered. Long wait times on the phone & in person. Go to…read moreSafeway across the street where the pharmacist actually cares. Why can't I give 0 stars?