DO NOT SPEND YOUR MONEY HERE. Side comments from the front desk is completely inappropriate from the woman that has been working there for decades. It was rude & absolutely obnoxious - unnecessary commentary. Life happens & some people seem to not understand that. I will not be returning here & I'll find someone with more professionalism in town. P.S. Her name is Irma read more

Excellent service! 5 star business! Thank you for taking such great care of your patients!

Amazing experience! My glasses broke suddenly and they were able to repair them within a few minutes. Will definitely be coming back when it is time to buy a new pair! read more

For I places it's great. It gets me in and out the door and just what I need and there's great service to.

I needed my glasses fixed and they were great. Very helpful staff who happily fixed my glasses for me. I will definitely go back and buy my next glasses from them. Great customer service!! read more

I came here after the last Optometry practice I was a long-term patient at in Santa Cruz abruptly stopped accepting VSP and they were very unprofessional about it. Wasn't sure what to expect at InSight but I was so pleasantly surprised. Every single aspect of the process was outstanding. The staff and doctor were amazing. My prescription is excellent and I love my glasses. read more

A pair of my sunglasses were crooked so I went to InSight hoping someone might be able to help me fix them. Alex stepped up right away and was happy to help me make the adjustment! She worked with me to get the sunglasses sitting properly on my face. I appreciated her attention to detail and professionalism. Definitely recommend! read more

I purchased a pair of Nike frames to go with my prescription. Unfortunately the frame was not what I expected and broke within a month. I took it back to Insight Optometry on 41st in Capitola and a staff person worked in the back for at least 20 minutes and came out with them intact. However, within a few weeks, the frames broke in another place. I just wore a pair of glasses several generations old that gave me headaches, but at least enabled me to see, because I did not want to obtain another set of the same frames. I finally decided to return to Insight and was very pleasantly surprised by the level of service. I was offered the opportunity to have the frames replaced at no cost, which I felt in and of itself showed positive backing of their merchandise, but I was especially pleased when I was offered the opportunity to obtain completely new glasses in a more durable frame, consistent with what I have purchased in the past. I was even more pleased when I was told this would be done at no cost as the frames I had purchased broke twice within the first 90 days of ownership. I am grateful, because I was not looking forward to struggling to see with 4 year old glasses until my insurance renewed the following year and could not accept the type of inferior product available at a big box to carry me over. read more

There were some misunderstandings my most recent visit, but Dr. Singh reached out, showed good understanding of my concerns, and the issues were worked out amicably and to my full satisfaction, for which I am appreciative. I first went to Insight Eyecare at least 13 years ago, and have received every new pair of glasses there since. read more

I came in on a Saturday morning at around 9 am to get a frame. When I called, the receptionist recommended this time because it can get busier in the afternoon on Sat. I'm glad I came at this time because there was no one else there! Emily was super welcoming and kind. She offered me coffee/water and then she proceeded to explain what my insurance covered, what my co-pay would be, etc. She even told me that they had an iPad that could show your pictures side by side to help you compare frames. She offered valuable feedback when it came to choosing my frame and didn't try to sell me a certain pair of frames just because they were a higher price. She was honest and I'm glad she helped me pick the perfect pair of frames! All in all, I would definitely recommend this optometry to a friend based on my experience! read more

I had a good experience with InSight EYECARE. I visited them the afternoon of New Years Eve. I wanted to use my annual insurance before benefits before I they expired. Alex took the time to call my insurance company to resolve a few issues. And she made sure I got the full use of my benefits! Great customer service Alex! read more

After going to two other optical shops with disappointing frame selections, I went to Insight. Alex, the manager was so friendly & helpful. It was close to closing time, but she said it was ok. I really felt comfortable and cared for her. She made sure my frames will fit me, figured out my insurance and out of pocket quickly. I really think customer service goes a long way. I have recommended this place to others. read more

The office staff is VERY friendly and professional here. The office is in a great location with ample parking. The staff did a great job of wiping down equipment before asking me to use it. The clinician was incredibly kind but I was *really* disappointed that he never washed his hands after coming into the exam room and then putting them close to my eyes for the exam. As for frames- nice selection with expected prices. Wish the frames were not all locked up so you can try them on without needing a salesperson to unlock multiple cabinets but understand.... read more

They accepted my insurance, they had a reasonable selection of frames and delivered the final glasses more quickly than promised. Prices were as expected My wife got glasses at the same time and had a similarly good experience read more

Poor customer service facility, operated and bought out by Singh. I had my contact lenses fitted over a year ago and they now require me to come back for a new fitting after I had my eye exam at another facility. Business and professions code says up to 2 years for contact prescriptions in calif. I told them I need 1/2 a dozen refills for surfing before a trip to so cal and hawaii, "0" accomodation, misinformation, rude and untimely correspondence and inability to be flexible for the needs of a customer. Poor ability to understand, train, and follow laws and regulations pertaining to optometry. Highly recommend "Lenscrafters" or elsewhere! read more

These are the nicest people! I brought in a pair of new frames that I needed some old lenses popped into, and they went above and beyond to help me out, and they didn't charge me anything. I am definitely coming back here when I need a new pair of glasses. read more

This place is one of a kind! I came to Santa Cruz to stay with my sister while I was attending a conference but I broke my glasses and couldn't see a thing. My sister brought them in and Danny repaired them to better than new! The man is an absolute artist in what he can do with a pair of glasses! read more

InSight Eyecare Optometry - Optometrists Near Me - Capitola, California

This place is great. Great location and easy to get in and out of. The office is nicely maintained. Never an issue with entering a dirty place. The machines are well kept and are wiped down after every patient has used them. Dr. Singh is very friendly, patient, knows his craft and answers all your questions. Takes his time to assure that he's issuing you the best prescription, and he does. He has become my preferred optometrist after having the same one for over a decade. Now, for his assistant, Natalie, that helps you in choosing your glasses. She's patient, courteous and her expertise leads to a great selection in glasses. She probably spent about 45 minutes with my sister and I in selecting glasses and helping us with the insurance copays and such. I'm glad my insurance has this place in their coverage. I'll be sure to be back here whenever I need an eye checkup. read more

I visited Insight this past weekend. Dr Zee and the staff were wonderful. The exam was thorough and I didn't feel rushed. Dr. Zee took ample time to explain the results to me. The selection of frames on hand was very good, while not as large as some of the chain stores, there was a wide enough selection to find two frames that i liked in my size and their prices were competitive. The staff is very friendly and helpful. They were very knowledgeable about what my insurance plan covered and explained al l the options. I did not feel pressured and they answered all my questions. I will definitely be back! read more

i first went to Insight Eyecare Centre after hearing about a program called infantsee. Dr Jennifer Zee Hendrickson was listed as one of the Dr's in our area. My daughter who was 10 months at the time was thoroughly examined and I really liked how Jennifer used lots of toys to attract my daughters attention. My son was also tested in the program when he was 9 months old. My insurance has now changed and I have continued to go to Dr Hendrickson, I would rather go and see someone I trust and pay out of pocket, than see someone I don't know. Both my children have eye problems and I am grateful for the help that she has given us over the last 6 years. read more

I hadn't had an eye exam in almost 15 years and now that my work is actually giving my insurance why not get one? I ended up at Insight because they are in my insurance network and close to home. I'm so glad I did! Friendly staff and very friendly Doctor. I had Dr. Ng today and I just love her! I also lovelovelove the fellow who helped me pick out my glasses today ( I can't remember his name :( ) Over all, good feeling and I was out of there within an hour. read more

Did you know if you write a yelp review you are entered to win a pair of Tommy Bahama sunglasses, so here goes ! I prefer to wear wraparound style glasses but my prescription is getting stronger and I am experiencing pushback. I ordered a pair in triple index from another opticians and they were so thick that they pressed into my eyes. I ended up leaving. So I decided to go onto Ray-Ban's site and pick out four frames I could live with. I brought the list into this office and they said they would order them in. I did not expect this service and was pleasantly surprised. I received a call yesterday the 6th saying my frames were in. I went down the next day from home and was greeted with a stack of frames. They were ALL SQUARE. Just like the ones I had to wear when I was a boy. Not one of the frames I was interested was present. Are you kidding me? I walked out ! read more

The staff is personable and professional. It is clean and the equipment seems to be new. GREAT selection of frames. I rarely write reviews but I have been going to them for about 3 years now and I think they're the best! read more

The front desk staffed helped me find a perfect time for an appointment, quickly found my VSP insurance, and I had a very short wait. Danny is very knowledgeable about the glasses they carry and helped steer me in the right direction for glasses - although I wound up going with contacts. Dr. Zee was friendly and efficient. Overall, a pleasant experience, and I have confidence I received excellent clinical service. Dave read more

I'm so glad I found Insight. They welcomed me warmly (and my VSP coverage) and took great care of me. Alex was especially helpful in finding me an affordable and "cute" pair of glasses. Highly recommended! read more

InSight Eyecare Optometry - Optometrists Near Me - Capitola, California

Staff is very friendly and helpful, was able to get an appointment quickly and they were thorough in following up to make sure my prescription was working out for me. read more

Pro: Very good selection of glasses. Easy to get appointment. Con: inconvenient hours. I came to pick up my glasses on a Friday at 8am. They only open later. One of the employees just came to get some papers BUT HE HELPED ME GET MY GLASSES ANYWAY. read more

Great job. Very friendly. Even out a movie in for my Kids while we waited for my appointment to begin.

I had my eye exam done here recently and also got a new pair of glasses from them. Friendly doctor, easy straight to the point exam, and extremely friendly front desk ladies that help you pick and fit the glasses. One of the girls, her name was Jess or Jen I think, helped me find the right glasses when I was being indecisive. I really appreciated their patience with me while I took a long time to decide. Only place I'll get my glasses in Santa Cruz! read more

My husband and I recently changed our location from EyeQ to InSight in Capitola. I am really glad we did. The selection is better, the staff are extrordinarily friendly, helpful, knowledgeable and their store is beautifully put together. I ordered a pair of glasses (which takes around two weeks to process), in anticipation, I have called the office to check to see if they were there; I got a friendly answer, and when they told me they were not there, they had an explanation. The Optometrist actually called the lab to see what phase of processing the glasses where in and when they might be delivered based on the level of completion. All businesses in Santa Cruz should take a page from their book of customer service; its really impressive. read more

I just switched here and I am glad I did. They have a great staff, huge selection and reasonable prices. They have the latest and greatest diagnostic tools and I was in and out of there in the perfect amount of time. They are very knowledgable about what would be best for each individual situation and they are willing to work with special cases. I would give them my highest recommendation. read more

These people were really nice! Easy parking and I was greeted by a very sweet woman when I walked in the door. The place with a nice selection. They helped me with everything I needed. read more

Everyone in the office was friendly and welcoming. Dr. Zee was extremely helpful and thorough. They had a good selection of glasses and did a great job of helping me pick out a fabulous new pair. I highly recommend Insight! read more

I've been a patient at Insight since 1988. I have always been satisfied with my treatment and the service. Staff, especially Danny, Liz, and Debbi, is super-friendly and attentive. They always remember my name even when I haven't been in for a while. And, their annual frame show is a great way to get a discount on a chi-chi frame, too. read more

This place is quite service oriented. A gentleman took my old glasses that were held together with duct tape and fixed them without charge. Just a proactive rendering of service. The equipment was state of the art and the exam was thorough and professional. This is a fine business. read more

Kinda boring because I share the others views - AWESOME! The entire staff is terrific but what counts are the optomitrists and I can assure you that Dr. Ng knows her stuff. Trust me when I say you get what you pay for. The prices are reasonable but I'll never go to a fast food eye center again (Lenscrafters, etc) read more

I have been using Insight Eyecare Center (Capitola location) for 11 years. They are friendly, professional, have a large selection of frames, and a knowledgeable staff. They do well in helping you make a selection and understand your options, but there is no high pressure or "upselling." They also support your purchase in a timely, friendly manner. read more

I used their online appointment request, they got back within 2 hours and confirmed the appointment - not bad. Checking-in was a breeze, their forms are available online, I printed them, filled in before I got there, and just handed them to Jasmine at the counter. Jasmine also handled some of the tests. She did a good job. I particularly appreciate that she sanitized the equipments every time. I had Dr. Kathy Ng, she is friendly and professional. She will be my eye doctor from now on. There was a good selection of frames. Another lady helped me with frame choosing and checking-out, (sorry, did not get your name), she is friendly and helpful too. I'd definitely recommend this place. read more

Outstanding customer care by the entire office staff. I highly recommend this office. Great selection of frames. My appointment was on time and very fast but not rushed. read more

Fantastic group of professionals. I would highly recommend them. They also have a great selection of frames and sunglasses.