I very much appreciated the high level of service at EyeQ during my last visit! I cannot say enough…read moreabout the friendly reception and the knowledge and attention to detail of Dr. Shen. After my examination, Rachel quickly found the perfect frames for me, and made my visit a very pleasant experience. I am grateful that she was accommodating in my desire to get out to Delaveaga to throw frisbees before the sun went down! Five Stars!

Jacob did an awesome job helping me fix my glasses that got stepped on accidently. Customer service…read morewas exemplary. Thank you Eye Q.

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

It seems that some optical offices are happy to have you peruse their glasses frames since they…read morebenefit from the extraordinary price paid fir them. This office appears to impede that end by asking for an appointment, on their schedule, presumably to have someone council your choices. Like having an appointment for the grocery store.

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

DO NOT SPEND YOUR MONEY HERE…read more Side comments from the front desk is completely inappropriate from the woman that has been working there for decades. It was rude & absolutely obnoxious - unnecessary commentary. Life happens & some people seem to not understand that. I will not be returning here & I'll find someone with more professionalism in town. P.S. Her name is Irma

I scheduled an appointment over a week in advance. They sent me at least 5 reminders. Of course…read morenever from a human, just automated messages. I tried to schedule with a human, but they told me to go online to schedule the appointment. I did everything they asked of me. However, when I arrived I was waiting 35 minutes for my exam. I finally left since after 35 minutes I was still 7th in line. There was no way I could finish the exam in my lunch hour, especially since 35 minutes was just waiting. I do NOT recommend using Costco Vision Care. The only thing worse than bad service is NO SERVICE AT ALL. I will find another place for my vision test. I may still buy the glasses and frames at Costco, but I will not be going there for my exam.

I have always had a good experience with Costco Vision but my experience with Anthony tonight was…read moreexceptional! He was courteous and attentive even though I didn't have all of the information I needed prepared ahead of time.

The doctors and staff at Plaza are great. They are knowledgeable and helpful. They have a great…read moreselection of glasses to choose from.

Dr. Buell is awesome and a fabulous trouble-shooter!! I went to two other optometrists who failed…read moreto fit me for contacts before she was able to give me a prescription that worked. She's also helped me tweak my glasses prescriptions for my specific needs. After 25+ years of seeing optometrists in Santa Cruz, I haven't had anyone as dedicated to providing individual care as Dr. Buell - I'm sticking with her for the long haul.

Dr Kim and her receptionist Susan are the best. Dr Kim's very personable and thorough. I'm grateful…read moreto Susan for tracking down an older discontinued frame from Modo for me this week (I've attached a photo of me in said frames. They're my all-time favorite glasses: I was heartbroken when somebody stole them.) Thank you again

Dr. Kim has been my optometrist since 2007. She's the best at having a laid back relaxed manner,…read moreespecially in the exam room. I hear it's the reason why she never overprescribes my rx. They have a great selection of vintage eyewear by Retrospecs & Co., a company known for finding and restoring luxury vintage eyewear. I love this shop and the good coffee next door .

I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

Great shop with a wonderful selection of frames. All of the staff at every level was extremely…read morepleasant and very thorough. Got my glasses in a week and it was a smooth process.

Blake and Maui provided excellent service helping me with my broken frames, I appreciate the quick…read moreservice and quality work!

Two people in the store and neither knew how to do an online return when it states online that…read moreorders online can be returned at this location. Terrible customer service.