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    Spex

    4.5 (15 reviews)
    Open 9:00 am - 5:00 pm

    Services - Spex

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    2 years ago

    They're so kind, professional! They fixed my eye wear frame for free! 5star! Thank you !

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    7 years ago

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    7 years ago

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    12 years ago

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    16 years ago

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    10 years ago

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    17 years ago

    Helpful 2
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    14 years ago

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    7 years ago

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    12 years ago

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    14 years ago

    To replace a missing screw on a pair of glasses it was only $5. (A repair kit costs more) Friendly staff.

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    16 years ago

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    11 years ago

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    Review Highlights - Spex

    The girls were so amazing, helpful, funny, and really cared about finding the perfect screw for my sunnies.

    Mentioned in 2 reviews

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    Santa Cruz Optometric Center

    Santa Cruz Optometric Center

    3.7(36 reviews)
    0.0 mi
    $$

    For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

    I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

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    Santa Cruz Optometric Center
    Santa Cruz Optometric Center
    Santa Cruz Optometric Center

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    Spex - optometrists - Updated May 2026

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