Great Customer Service Thank you to Cesar for the great customer service! He listened to what we wanted, never used a high-pressure sales pitch, and gave my family several options that fit our needs and budget. We walked out with three Meta glasses! This review is way overdue. Cesar provided much better service than we've experienced with our optometrist. We truly appreciate his patience, knowledge, and excellent customer service. Highly recommend Cesar! read more

I have ben a customer of Lenscrafters in Capitola for many years. Their optometrists are excellent. Their staff is friendly and very helpful. Recently, I needed a vision report done for the DMV, a second repot after DMV lost the first one . Blake went the extra mile(s) to assist me with this. I am very grateful. They have a large selection of frames to choose from. It's easy to get an appointment with a short period of time. Usual time to get your new glasses is about 1week. Thank you, Lenscrafters! read more

Blake and Maui provided excellent service helping me with my broken frames, I appreciate the quick service and quality work!

Two people in the store and neither knew how to do an online return when it states online that orders online can be returned at this location. Terrible customer service. read more

Best optometrist I've ever been to. Great customer service, want my prescription to expire just to go back.

I came in with a broken pair of glasses and left within 5 minutes with a perfect pair of glasses thanks to Cesar. All smiles, very professional and excellent service. My go-to for anything eyewear related. read more

A little more expensive but higher quality I think the lenses might be better too then I'm getting some of the mail companies. I may have to go back to them. read more

Time for more glasses, yeah I went back. Friendly staff but still had to wait a while because there was only one employee dealing with multiple customers plus having to answer the phone. One of the machines was broken so had to return in a week for retina pic. She offered to text me when glasses were ready. I informed her that I don't receive texts, and gave her my email plus landline. After a month I checked on glasses and was told they had been ready for a while and that they texted me. ):-[ read more

Excellent customer service from start to finish. Dr Batt was wonderful and very professional. The entire staff made it very pleasant and I was never waiting for service. I bought two pairs of glasses, and was told in10-14 days I would get a text to pick them up. 5 days after my appointment, my glasses arrived, and they're perfect. The AAA discount is great as my insurance VSP considers LC out of network. Again, great service was appreciated. I've been getting my glasses and contacts here for years. Highly recommend! read more

I bent my glasses when I fell. They fixed them for free! I didn't even buy the glasses there but will go there for my next pair! So nice and helpful read more

Friendly and professional staff who helped everyone in the store feel safe and comfortable. I bought two pairs of sun glasses, one prescription and one regular. The store manager, who just so happened to be the one who assisted me did an amazing job. I was patiently shown the various options available and was extremely happy with the assistance provided, helping me to make the best decision. For prescription sun glasses, this store is a great place to go. read more

Evelyn our optician and Dr. Obeker did such a great job in fitting both my wife and I with new glasses. It's really great when people with whom you do business recognize you, remember your name and treat you so very professionally. They deliver quality service at a very competitive price and back their product. I am very particular regarding my glasses and they did them right the very first time. My wife's prescription is a bit more complex and they took the time to carefully and precisely get her glasses and contacts right. Thanks again to Evelyn and Dr O for being there for us this time and times in the past! read more

Entire team was great and I felt very safe and comfortable. Dr. Batt was very thorough and I had an enjoyable exam. My sales person, Fabi, and manager were able to help me pick out a couple frames that I just love. Thank you for making me feel comfortable during this pandemic. read more

I didn't get to check in because they don't have an on-site lab but Nicole was freaking awesome spending the time on the phone to take care of me and referring me to where I needed to be. I'd like to give her a specific shoutout. read more

Front office people are nice. But something is wrong when you have to wait 50plus minutes for a schedule appointment. Also in today's world how can it take 10-14 working days to get a new pair of glasses. Guess it is Costco for eye test and buying glasses online This place is history. read more

Absolutely do NOT purchase eyeglasses from these folks. I bought a pair of glasses and frames there and while the lenses are great, the frames are a piece of shit, which is surprising, considering they are Ray Bans. It's a metal frame and has moveable pieces for the bridge. After about seven months I started having trouble with them always being out of adjustment. Eventually one bridge piece came off the frame and when I went in to have it replaced, they didn't have any spare parts. To make matters worse, a lady who helped me said the frames are problematic and wouldn't have sold them to me. Then, just a few days after the "repair" the bridge came off and was lost. I went back to LensCrafters and asked what they could do to help. They still didn't have the proper parts but found something that would work. This was right before I was leaving on a seven week trip to Asia, Australia and New Zealand. Within two weeks of travel again the bridge came off. I was able to find it and put it back on the frame. At this point I started using my old glasses, which I brought as backup, as my main pair and my new glasses as the backup. A few days ago I decided to try the new glasses, hoping against hope that they would hold up. But, tonight, while washing the lenses, the bridge came off and I watched it go down the drain...a fine a Christmas present. I'm still in New Zealand and pissed! When I return, I hope they do the right thing and replace the defective frame. If not, there are plenty of independent opticians! read more

They were super-busy when I went in, but when they got to me, I found the sales associate professional and helpful.

Associate submitted FLASE insurance Claim and tried to OVERCHARGE me!! Went into this location on 7/16. Got the same Versace frames I had had prior but broke.We were getting ready to pay and she pulled up my insurance and the Lense Crafters calculator was not calculating my total correct. She was trying to overcharge me. It was not showing all my benefits on the calculator. She brought up my insurance benefits and they indeed show the correct amount. She said it was my insurances fault and if they altered it I could still be liable. So I said I'd come back tomorrow and call my insurance in the morning. I called my insurance and eyemed and both confirmed it was lense crafters systems fault not them. So I went to a different location, and they said she had used my benefits! She made a FALSE claim to my insurance and said I had paid for the glasses and revived them!! When I went in the next day becuase of this I was unable to use my benefits! Took 2 days to clear it up. Manager could not explain why she submitted a false claim. I was extremely upset because she lied and I was unable to use my insurance the next day. I've bought these frames with and without insurance so I don't mind paying for them but I do mind people making FLASE claims on my behalf. read more

Very bad service by Cinthya (see picture). She does not even acknowledge customers when they walk in, then rudely asks what you need and does a half a** job at helping you. There's a very nice Hispanic lady there who goes above and beyond to help you and make you feel comfortable, she knows a lot about glasses too. read more

I feel like the service is as good as what I got at Praeger Vision for 1/2 the price using my AAA discount. No difference in the quality of the glasses themselves and a better warranty available. Especially for someone who travels a lot. read more

I was in dire straits today with my daughter's puppy chewing apart my reading glasses. The professional staff at LensCrafters got me up and running immediately by repairing, replacing what I had left until I got home. Great staff and service. If I lived in the area I would switch my account to them. Thank you so much. read more

UPDATE!!! Autumn the store manager has made things right. She had me come in and have a do over appointment with one of their better Doctors. I was definitely taken care of and things adjusted so that I felt like I was listened too. Thanks again Autumn for your amazing customer serveice!! -H I have been coming to this location for a few years. The customer service is slim to none. I had gone in for contacts and eyeglasses. I mentioned to everyone that i lost my glasses. The Eye doctor never closed the door to the exam room. So everyone walking by could hear my health history being discussed. She left the light on the entire time. Ive never experienced that, normally they turn the lights off. The doctor slammed the eye tester on my face it scratched in between my eyes. After that, i tried to go ahead with the glasses I picked out earlier. I was told bye have a great day!! Uhm.. i was also here for glasses. She told me she was too busy and that the other girl would take over. Well that other girl completely avoided me, got on the phone immediately so she didn't have to talk to me. I stood there waiting, and she then took another customer before me. I finally got sick of it, walked behind the desk, grabbed the frames, took pictures, and then put them back on the shelf. I was so upset about my visit I called and told them to just mail me my contacts. I will never set foot in this Lens crafters again. I complained via a email survey, and was also ignored. Don't bother with thi read more

Lan Batt is by far the most efficient and skilled eye doctor I have ever had. I left feeling confident with my new prescription. The front desk staff were also highly proficient and their customers service was top notch. read more

Competent staff! The women have never been friendly the like 6 times I've been in. Not ever a greeting, just a smirk. Another example of women hating on women. The men on the other hand are great. Every one of them. Great exam! I saw Dr. Nguyen who filled in for the normal doctor on vacation. Definitely a different experience than others I've had in the past with Lens Crafters located in a bigger city. I give them a 3.43 rating read more

I was shocked to read ANY negative reviews of this place. I have been coming here for two years now and I have consistently had steller service. My husband gets his contacts here and I have gotten a pair of glasses and sun glasses here. I've had two eye exams and an emergency procedure where Dr. O had to remove a bugs wing out of my eye which is much more painful than it sounds. He was kind, calm and talked me through the entire process. On both eye exams Dorothy & Peter were fun yet extremely professional. I find the staff here hard working and dedicated. Evelyn is a manager that rises above the call of duty when it comes to customer service. I had an issue with my Ray Ban sunglasses which she solved immediately. Martin & staff stayed on top of my order to make sure I received my glasses in time for a month long trip. In short I wouldn't trust anyone else but this staff with my eyes and I highly recommend them! read more

Wow! Believe it or not, I had a great experience at a chain place. Didn't think it would be, but they proved me wrong. I came in yesterday for the first time to have my eyes examined. I had to wait some, with an appt, but I wasn't in any hurry for anything. No big deal for me. I was probably there for 1 & 1/2 hrs. Customer service was great too. Peter and Dr. David Oebker were great and very knowledgeable. Dr Oebker has been in the business for, I believe, 30+ years, which goes to show you he knows what he is doing. I had all the tests done, even the one where they dilated your eyes and you have to look into a machine and wait for the flash green light to flash your eye. This tells you if you have any eye diseases or any other health problems. A ok here, nothing wrong. Yay! Dr showed me how they exam the inside of the eye and how they look for other health problems, Kind of cool, The only thing, b/c of my eyes dilated, unfortunately, I had to drive to a few more errands, got a massive headache for the rest of the day. Yikes. But its a common thing, supposedly. The price so very reasonable compared to other Optometrists in the area. Most exams were $130- $170. Here with everything was $103 with the last eye test, if you don't need that test, it's only $79. Glasses- they had a big selection, but they didn't have a lot of Big nerdy glasses that has become popular again ,which I am looking for. But I have a place that i am looking into for that. Thank you for the service and hospitality. I do recommend them. I can't wait to get my Nerdy glasses and see! lol read more

We had an optical emergency yesterday. It was July 2nd 2017. A friend had flown in from Michigan to visit with us for 10 days. Having never seen the Pacific Ocean that was one of the first things he wanted to see. Alas the first thing he did was lose his prescription glasses in the surf. Bummer. That was 8 p.m. 10 a.m. this morning the 3rd of July I start calling everyone in the optical business in Santa Cruz County. Only LensCrafters was open and could possibly make the glasses the same day. We got an appointment for 10:45 for an eye exam. Fast forward to 3 p.m. and the complicated prescription was finished and done. Insurance was billed,co-pay was made, and we were out the door with our friends holiday saved. Poor guy is blind as a bat without his glasses. If it had not been for Peter ( a tireless and patient man ) our friend would have flown out to see California and not ended up seeing anything at all. Vacation saved. Three cheers for Peter and Corey. Thanks. read more

I REALLY HATE IT WHEN A BUSINESS LIES TO ME. Filled a prescription for my computer glasses last July and the optoitrist told me at that time that between my eye surgeries they would at no charge change my glasses (one side) to a clear lens, this was confirmed by a sales person. Called earlier this week to confirm this and was told yes they did this and today when I went in to have this service they told me I would have to purchase new lenses for the glasses with a prescription in the right eye and clear on the left eye for each pair of glasses; they denied that they had ever said anything else. I REALLY HATE IT WHEN A BUSINESS LIES TO ME AND DENIES WHAT THEY TOLD ME BEFORE. PS: THE STAR ABOVE IS NOT GIVEN IN APPRECIATION, IT IS BECAUSE YELP WON'T LET ME GIVE A MINUS RATING. read more

My boyfriend was in this week and I came in today. He needed an exam for contacts and I needed new glasses. Both visits this week went great. I saw Dr. David Oebker. He was so nice. He took his time and made me feel very comfortable. He explained everything and answered all of my questions. They were busy today but did not make me feel rushed at all. I picked out my frames came back in an hour and they were perfect. I just have to get used to the new frames. Once again I have to give a shout out to Kelsey (who I seek out whenever I come in) as always she's the best! One thing I love besides the fact that they are all so nice is they have a 90 day policy of love em or bring em back and they will make it right. How can you go wrong? If you need glasses or contacts get in to see them, they will treat you right. read more

Wonderful service today: had my glasses adjusted by a kind and professional staff person. Highly recommend this place. Thank you!

If there were a negative star option, I would use it. NEVER enough help, and I just spent 40 minutes waiting to pick my glasses which had to have new lenses put in to have somebody go ahead of me and the lady knew that I was in line 1st. She even said"sit down and wait"! I've already wasted half the day here trying to get a simple thing done. This is not my first problem with them I spent approximately $550 less year on glasses which I've had to have the frames replaced and the lenses replaced twice. Corporate is no help. Only " leave your message or go online and fill something out. "The place is a hot mess, customer service is foreign to them. They can't even make eye contact . Even heard the lady who told me "I'll be right with you" whisper under her breath "oh my God "!when she saw four people in there waiting for help. Tried for convenience, since they are in the mall. I'm done! read more

GREAT VISIT. I dont have insurance, so price was important. After reading certain reviews I thought the service may be worse then I wanted but it was great. I made an appointment for the next day. Had an eye exam that made my vision the best its been I think. Great selection of frames and I found some I liked a lot at a decent price. They had a AAA discount, making the price right for me. And amazingly.. they said I got lucky... but my glasses came in finished in only a few days... not the week or 10 days I expected. read more

These guys are great! Very affordable! I was in a pinch once when I needed a contact for a show THAT night. They squeezed me in and the show went on! You can't ask for more than that! read more

I do not agree with the policiees they hold involving ordering contacts after the one year mark is over on your perscription. In this economy how can be expected to pay 100.00 plus dollars every year to renew the perscription on glasses and contacts when we can barely afford the contacts and the glases themselves? I am being forced to wear my glasses now as I can not get anymore contacts. When I went in, I told the doctor that I was concerned on the price of the contacts and he assured me they would not be too expensive. Little did I know that when I went to make my orde they were over 60.00 a box. I know good sight is expensive but they should make it available for lower income single people. read more

Fantastic service!!!!!!!!!!!.........! Found out my son needed glasses.....made an appointment ......had custom fitted glasses the next day. This was the first time my son had worn glasses, so we had a fair amount of questions. The staff made us feel very comfortable. Fast Forward. ...... two months......... My son decided he wanted to try contact lenses. ....so back to lens crafters. For a first time contact lens user the process of putting the lenses in can be tricky, (your eye naturally wants to shut when you try to put something in it). My son was disappointed he was unable to put the lenses in on the first try. The staff gave us a tip to practice for the next week.....The tip work so well on our next appointment, (1 week later), my son was flawlessly able to put the lenses in on the 2nd attempt.... My son is now enjoying the freedom of contact lenses. As an active kid, , (baseball etc.). Keep up the the great work!!!! read more

Came to lens crafters because my insurance plan started covering vision...yeah!!! I had not had a proper eye exam or proper RX glasses in over 10, maybe even 15 years...readers were no longer cutting it... The service I got from lens crafters was outstanding! The Dr. I saw and his assistant were both very professional and helpful and explained everything in a way that was easy to understand! After my exam I picked out some glasses from the large selection of choices they have in stock...because I got the anti glare and anti scratch lenses, I had to wait ten days for my glasses to come in...how ever, I got a text message that they arrived a bit earlier than expected...I went to pick them up and the employee custom fit them to my face making sure they were well shaped and not too loose or too tight...I went back a few days later for some minor adjustments and that went well too! The prices were very fair, and they did all the claim work with my insurance provider and that made the whole process supper easy! I am supper happy with my new glasses and the customer service I got from Lens Crafters! I will be going back there again when its time for my next pair of glasses or eye exam! read more

When I went in for my eye exam all was good but I just went in to get a glasses adjustment and there where two lady's in there both helping other guests and told me it would be a little wait. So I waited then, Cynthia (like previous poster Joe said) made me feel dumb as she said my glasses where fine and just talked to me rudely and made me feel so dumb. I left and came back and there where even more people in there with my glasses untouched on the table where she left them. I just grabbed them and walked out, as she didn't acknowledge me when I re-entered the store and the other lady was in a store across the way shopping. read more

Excellent and thorough service! Super friendly staff that really helped me find the best fit for my eye care. Like really, this place is great and the eye doctors are so incredible! Big recommend. :) read more

I was leaving for Europe and was told that the glasses would be done in time. They were done -- but totally WRONG! It felt like I was blind looking through the lenses. So, I had to wait another THREE WEEKS to get the re-made glasses. I knew where the woman (Hispanic, nasty woman) who was not polite or helpful, had originally placed the glasses the first time I went in to get them. I told the other woman there who was only about 7 feet from the cabinet they were in. I had already waited until I had gotten back and the nasty lady (I wish I had gotten her name, but you'd know her - she is NOT nice) told the OTHER woman I was speaking to that she should NOT get my glasses but to instead take a NEW customer. I was furious! I told the woman that she had to just walk to the cabinet, open the top drawer and hand me my glasses. I think she felt intimidated (although I am not intimidating in person as I am a midget), and she deferred and DID go over and open the drawer and took out my glasses and handed them to me. THEN she took the client who was going to be there about an hour for an exam and choosing glasses! But she was told by "Nasty" that she should ignore me and take on this long time-taking client first. I was so furious. The SECOND time the glasses were made, they worked. The first time (before I left and really needed them) I could not even SEE through them!! Totally done wrong! Never, never go there. They are cheaper, but the quality of workers there is very, very low. They must not pay much. But that one woman was so nasty, and when I walked by another time, she was still there. I guess LensCrafters doesn't care. It was a HORRIBLE experience. I went blind to Europe but I had to go there, so I had no choice. It was awful. Avoid LensCrafters in Santa Cruz at all costs! read more

My biggest compliant is that I called and made an appointment for the basic eye exam for around $65, the bill was over $100 for the main reason that they asked if I wanted this or that service, but never mentioned the extra cost. Then their strange energy when you don't buy the glasses from LensCrafters. The cooperation that owns LensCrafters also owns all the rest of the optical stores except costco optical and wallmart optical. I now only go to Costco Optical The Dr, is cool at the Capitola Mall LensCrafters, but the staff has shifty negative energy, on top of asking personal questions. read more