I've wanted to get my farsightedness corrected for probably 10 years. I hate wearing glasses, so I…read morefinally decided to come in and see what my options were. I'll admit, I was skeptical when they told me the consultation would take about 1 hour and 45 minutes. I remember thinking, "What's the point? They're going to tell me I'm a candidate, do the procedure, and take my money." Nope. After about an hour of testing, they told me they **didn't recommend that I have the procedure**. That immediately told me everything I needed to know about this practice. They took the time to explain exactly why. They even identified a slight astigmatism that my regular eye doctor had never caught, although that wasn't the reason they advised against treatment. They explained that at some point in my life I'll most likely need cataract surgery, and when that time comes, I may be able to address everything with a custom lens replacement instead. For now, my natural lenses are still working to some degree, and even though my vision isn't ideal, they felt that replacing them today simply **wouldn't be in my best interest**. They could have easily recommended a procedure and taken my money. Instead, they told me to keep wearing my glasses, come back in a few years, and see where things stand as the technology continues to evolve. I was incredibly impressed with the entire staff and the way they handled my consultation. There was no pressure and no attempt to sell me something I didn't need. Just a thoughtful recommendation based on what was actually best for me. **This is the true definition of patient care -- even though I'm technically not a patient...yet.** When the time comes, I know exactly where I'll be going.

I first met Dr. Gary Kawesch of the Laser Eye Center of Silicon Valley - San Jose in the mid-1990s,…read morewhen his office was located on Stevens Creek Boulevard. At the time, I simply wanted better vision and decided to undergo LASIK vision correction on both eyes. Nearly 30 years later, I deeply regret my decision to have the procedures performed there. I researched LASIK itself, but being young at the time, I did not do nearly enough research into the doctor performing the surgery. I wish I had. At the time Dr. Kawesch was fresh in business and not nearly enough experience as he should. I experienced serious complications involving my left eye. During treatment for those complications, the corneal flap was removed and, according to what I was subsequently told and understood about my case, was sutured back in the wrong orientation. I later developed significant epithelial ingrowth and substantial corneal scarring. The effects have followed me for decades. My vision today is considerably worse than it was when I originally sought LASIK simply because I wanted to see better, and the damage and scarring in my left eye continue to affect me. If I was to lose the sight in my right eye I would be legally blind because of the damage the doctor caused me. Looking back after all these years, this remains one of the decisions I regret most. My advice to anyone considering elective eye surgery is to thoroughly research not only the procedure, but also the individual surgeon, their history, experience, and potential complications. Your eyesight is simply too important.

Absolutely horrible experience with these guys! Five phone calls and five weeks later and still no…read moreglasses and no help. Office staff is pathetic and completely untrained in customer service. They perceive mistakes they make with customers as adversarial. They are argumentative and unhelpful. Very frustrating. I left several messages with the optometrist and they never called me back to let me know of any problems. Zero follow up including the office manager who said this should not have happened and would call me back that day. Never did. I am kicking myself for using these people. What a frustrating experience! Never again!

Dr. Rosenblum is a 5 star ophthalmologist BUT his staff is very incompetent…read more It is impossible to get an emergency appointment even though you are a long standing patient. I had to schedule an emergency appointment with Vantage Eye Care and was seen the same day. Needless to say, I will no longer be a patient of Dr. Rosenblum.

Not a bad experience at all. The doctor was focused and actually looked through my chart while…read moretalking which not everyone does these days. They asked a bunch of follow ups and didn't cut me off when I explained things. It felt more like a conversation than a checklist. The place was clean and the person at the front desk helped sort my paperwork fast. The doctor made a few suggestions that I hadn't heard before and gave me some ideas on what might help. It's not perfect but way better than most places I've been.

The type of care I got during my surgery was horrible. The doctor spoke to me very rudely - I'm…read morealready nervous that MY EYEBALLS were going to be touched and he didn't even place anything to hold my eye open during the surgery. He had the nerve to get upset at me for blinking when he did nothing to hold my eyes opened. I seriously do not care how long you've been practicing - you still have to know how to properly care for your patients specially during surgery.

I've visited both office locations for dry eye treatment and annual eye checkups…read more Writing because on multiple visits, I've overheard comments during conversations between the front desk ladies that were unprofessional in a healthcare setting. I cannot speak on whether these comments reflect any management awareness, but as a patient, it made the environment extremely uncomfortable to hear what I understood and perceived as carelessly ignorant. Living in California for a long time, these were not words I expected to hear and very inappropriate for the workplace let alone a "professional" clinic. The rest of my experience here has been great; amazing doctors and aides who have persistently helped me through my slough of issues, which makes this all the more unfortunate. I will not be returning and would strongly encourage a refresher of basic empathy, inclusiveness, and client-sided professionalism.

Excellent doctors and staff , appointment was on time, no waiting, exam was quick and thorough…read more Have my new prescription and health check complete. Recommend

Monday was my last day with glasses! I did Evo ICL with Dr. Lin, due to my high vision correction…read more The procedure was super smooth and very nerve-racking, but I managed it through! The team has been very supportive for the past two weeks. They were listening to a lot of my questions and my concerns for the past two weeks. I am super thankful for Patrick, Annie, and Sheen from the start of my pre-op. Thank you for giving me two cute stress balls for me to squeeze during the operation. They were super helpful! I have been wearing glasses since second grade, and I woke up from a nap after I got home from recovery, and as I'm reaching out for my glasses, I'm like, wait, I don't need this anymore! So it's definitely gonna be an adjustment where I don't have to lift my glasses every time they slide down from my nose, I don't have to have that behind-the-ear pain from the frame that hooks behind my ear anymore, no more foggy glasses when I wash the dishes or when I eat hot, soupy noodles. Super excited to have a life without glasses, and definitely a big adjustment and emotional experience. Thank you to the team at the IQ Laser Vision!

I had LASIK surgery with Dr. Scott Hyver in 2016. One of the main reasons I chose his practice was…read morebecause of the Extended Care Program, which gave me confidence that if my vision changed in the future, I would have access to enhancements. About two years ago (2024), I noticed my vision starting to decline and contacted the office to ask about an enhancement. I was told my vision hadn't changed enough to qualify yet and that I would need to wait. Fast forward to now, and my vision has continued to worsen - especially my distance vision - to the point where it has begun affecting my ability to drive safely. When I contacted the office again, I learned that Dr. Hyver had retired, but I was reassured that the Extended Care Program is still being honored for his former patients. The process, however, has been frustrating. I was first instructed to see my regular optometrist for an updated eye exam, and then I was scheduled for additional testing at IQ Vision, which I had to pay for out of pocket. I'm not sure why these tests aren't covered under the Extended Care Program, especially since they're required to determine eligibility for an enhancement. I also didn't feel that the subjective refraction performed during my visit today accurately reflected my true prescription. At the end of the appointment, I was told that I might not qualify for an enhancement at all, or that they might only recommend treating one eye. While my left eye is noticeably worse, both eyes have declined since my original surgery, and correcting only one eye would still leave me struggling with the other. It's disappointing to have paid for additional testing without knowing whether I'll actually receive the enhancement that was a key reason I chose this practice in the first place. I sincerely hope this isn't a process where former patients are required to pay for evaluations only to be told they don't qualify. I'll update my review once I know the surgeon's final recommendation. Overall, the customer service has been good. My only negative interaction was when I was leaving after my appointment. Although the staff had already confirmed that I had paid, the front desk employee appeared skeptical and wanted to verify it again while I waited, which felt a bit uncomfortable. Overall: I'm reserving final judgment until I hear the surgeon's recommendation, but so far the experience has been a bit disappointing and costly than I expected, especially given the promises of the Extended Care Program that influenced my decision to have LASIK at Scott Hyver's practice.

Anyone considering Lasik vision correction should go see Dr. Holsclaw. Him and his team at Kaiser…read moredo a amazing job. Jannette the lasik vision coordinator is so nice and made sure the process went smooth and easy and guided me on the steps from the beginning to the end. Dr. Holsclaw is a amazing kind surgeon with many, many, many years of experience, who made me feel calm and relaxed towards the entire surgery. Mary his assistant during the surgery was very nice. I knew from the first time that I met Dr. Holsclaw I would trust him in doing a excellent job for my vision correction. It is only the day after my lasik wavefront surgery and my vision is amazing and will continue to get better as time goes on. I cannot thank the entire team at Kaiser vision correction center at Redwood City enough for a wonderful Lasik experience!!!!! Go see them !!! Ivan

Seems like just yesterday I had my surgery but it has already been a month. My surgery was very…read moresuccessful (LASIK- wavefront) because my surgeon's superb and I did my part of the deal (wearing the goggles as instructed and using the eye drops provided). I highly recommend getting LASIK done through Kaiser Permanente in Redwood City with Dr Doug Holsclaw. The procedure is not covered by insurance so you do not need to be a member of KP to get LASIK and also the consultation is free. (Don't be shy to ask if they are offering any specials [May/June was 20% off]) The first day I went there I got my eyes mapped and they checked my prescription (they looked at the thickness of my cornea) and 1 week later I went to get my eyes mapped again (I wore contacts on the first visit so had to stop wearing contacts for about five days to get it rechecked) and did a thorough check up to make sure I am a good candidate. What I liked about KP is I get to meet and talk to the surgeon prior to deciding whether or not I want to get my eyes corrected there. Jenna (coordinator) is really sweet and she sets up all the appointments for mapping (making sure I'm a good candidate), reviewing of the contract prior to surgery (very thorough information is provided on the consultation and appointments thereafter), and also the payment plan. Dr Holsclaw is really nice and gentle; before the procedure he explained what will be done and approximately how long it will take, then during the procedure he explained to me again (eg. I am going to put clips in your eye now, we are going to cut the cornea flap, etc) I have sensitive eyes and I felt a burning sensation and was tearing after the surgery for about 3 hours then I took a 3 hour nap (total 6 hrs) when I woke up it was AMAZING because I could see everything clearly already. Also, my eyes were not red nor was it swollen. The price of LASIK done in KP is comparable to other places and all the follow up appointments are included. I went to 3 appointments prior to surgery (consultation, thorough checkup, signing the contract), then the surgery, then post operation appointment the day after, then 1 week appointment and then 1 month appointment. Jenna will call me for my 3 month appointment and I will go again for my 1 year checkup. They want to see their patients to make sure it's healing correctly and vision is steady. My friend already went to her consultation at Kaiser after hearing about my experience and wants to do LASIK too.

I've been going to this office regularly for a few years. It's a busy office. I feel I get the care…read moreI need.

I needed to see an eye doctor today. I looked up doctors in my area and found spectrum. The office…read morewas neat and clean, the front end staff was present and welcoming. The online pre screening was quick and flawless!! DoctorWinkler is a very nice person who took the time to address all my eye care needs. A true professional!

Time and time again! We have experienced attentive, informative care as we keep our vision in great…read morehands with EyeQ! From the eye exam to the optician's (Rachel) assistance, or should I say investment in the selection and understanding of all the options of a well-fitted frame.

I do not recommend this place, especially to Hispanic customers. The customer service here is…read moreterrible, and the receptionist in particular was extremely unprofessional. I seriously regret sending my daughter here.

Went in on emergency basis for eye scratch. We were from out of town. They saw us on a weekend and…read moremade it super easy with a same day appointment. They even bill medical insurance so minimal copay. The team followed up with a refund once the EOB came thru. Great team. Excellent service.

My optometrist retired so replacing a broken frame was very difficult. The manufacturer said there…read morewere only 2 optometrists who had access to that frame and were in Watsonville. Fortunately, I spoke with Esmeralda who made the experience quite easy and pleasant. Three thumbs up. I appreciate finding helpful people.