Time and time again! We have experienced attentive, informative care as we keep our vision in great…read morehands with EyeQ! From the eye exam to the optician's (Rachel) assistance, or should I say investment in the selection and understanding of all the options of a well-fitted frame.

I do not recommend this place, especially to Hispanic customers. The customer service here is…read moreterrible, and the receptionist in particular was extremely unprofessional. I seriously regret sending my daughter here.

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

Great shop with a wonderful selection of frames. All of the staff at every level was extremely…read morepleasant and very thorough. Got my glasses in a week and it was a smooth process.

I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

I really loved my experience at Midtown Optometry. Everyone was so nice and made me feel…read morecomfortable from the minute I walked in. Karen at the front desk was so sweet and welcoming, Kaye was wonderful, and Dr. Ruegg was so kind and thorough. Rose was also such a pleasure to work with and was really patient helping me find glasses I loved. You can tell everyone there genuinely cares about their patients. I'm so glad I found them and would definitely recommend Midtown Optometry!

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

The doctors and staff at Plaza are great. They are knowledgeable and helpful. They have a great…read moreselection of glasses to choose from.

Dr. Buell is awesome and a fabulous trouble-shooter!! I went to two other optometrists who failed…read moreto fit me for contacts before she was able to give me a prescription that worked. She's also helped me tweak my glasses prescriptions for my specific needs. After 25+ years of seeing optometrists in Santa Cruz, I haven't had anyone as dedicated to providing individual care as Dr. Buell - I'm sticking with her for the long haul.

Easy to schedule. Dr. SHEN is fantastic. He has a great way of explaining complex things, breaking…read morethem down to be understandable. He also asks a lot of good questions to figure out what type of options may be best for you. On the floor, Rachel was there with quick service and a quicker witt. Definitely made picking new frames and figuring out the insurance, unboring. Appointments like this are a chore for me. I left feeling more confident about the surgeries I need and leaving the shop exchanging laughs with the staff on my way out the door.

Eye Q Santa Cruz is the best! No comparison. They have amazing staff. Especially Rachel. Rachel…read morehelped me pick out glasses and is so helpful and lovely to work with. And fun! And stylish! She actually helped both my best friend and I, multi-tasking while making us feel welcomed as she got us both set up with fabulous eyewear. Yaaaay Rachel! We appreciate you! Thank you!

I saw Dr. Rex Hsei for an eye exam. When he walked into the room, he said, well, I can't make you a…read moreperfect prescription as there is something wrong with your eyes. That scared me as he had not yet looked at my eyes. Then he said, you have cloudy lenses due to cataract. I asked when I might need surgery and he said it depends on how well you need to see. Something didn't feel right about what he was saying. I got a second opinion and the second doctor, not in the Bay Eye Medical group, said you have a trace amount of cataract and you wouldn't even qualify for surgery. So, I won't be going back to Dr. Hsei.

Good place They are the one that send me to standford because they don't know how to treat my ulcer…read morein my right eye. The bad I don't know if I can trust this doctor. They don't know what to do!