Time and time again! We have experienced attentive, informative care as we keep our vision in great…read morehands with EyeQ! From the eye exam to the optician's (Rachel) assistance, or should I say investment in the selection and understanding of all the options of a well-fitted frame.

I want to say the Dr. Richter, and the optometrist assistants working behind the scenes were great…read more They were very good, great customer service, and listened to all of my concerns. The prescription was spot on. The opticians were a mixed bag. The first man I worked with had some great selections in frames for distance, and a great recommendation for my reading glasses. They let me know my sunglasses would be on backorder. Not a big deal as I bought a pair of fliptops from Amazon to get by. My reading glasses and clear distance pair were ready in about 3 weeks later. The second optician on pickup was also very courteous and accurate with the adjustments which were basically none for me. The distance frames fit like a glove. Both the reading and distance were well done. So the sunglasses went by 3 weeks without any word. No big deal as I know tarriffs are affecting everyone. A month went by, but I decided to give it some extra time. Finally I texted in after seven weeks to ask if there was an update from the lab. They texted back that the sunglasses were in. Somewhat strange as I didn't get any notification that they arrived. The third optician was courteous, but decided to adjust my nose pads. This caused the sunglasses to ride high out of my comfort zone, and I decided to readjust them at home so they matched my distance pair. Second, the tint of the sunglasses was way off in opacity and didn't match my old pair. I was disappointed in that based on the price point. So now my flip tops are on the sunglasses to help cut down on the bright sunshine. Because of this I do have to knock off a couple of points. I am going to try my prescription online to see if I have better results for sunglasses later on this year.

I really loved my experience at Midtown Optometry. Everyone was so nice and made me feel…read morecomfortable from the minute I walked in. Karen at the front desk was so sweet and welcoming, Kaye was wonderful, and Dr. Ruegg was so kind and thorough. Rose was also such a pleasure to work with and was really patient helping me find glasses I loved. You can tell everyone there genuinely cares about their patients. I'm so glad I found them and would definitely recommend Midtown Optometry!

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

Easy to schedule. Dr. SHEN is fantastic. He has a great way of explaining complex things, breaking…read morethem down to be understandable. He also asks a lot of good questions to figure out what type of options may be best for you. On the floor, Rachel was there with quick service and a quicker witt. Definitely made picking new frames and figuring out the insurance, unboring. Appointments like this are a chore for me. I left feeling more confident about the surgeries I need and leaving the shop exchanging laughs with the staff on my way out the door.

Eye Q Santa Cruz is the best! No comparison. They have amazing staff. Especially Rachel. Rachel…read morehelped me pick out glasses and is so helpful and lovely to work with. And fun! And stylish! She actually helped both my best friend and I, multi-tasking while making us feel welcomed as she got us both set up with fabulous eyewear. Yaaaay Rachel! We appreciate you! Thank you!

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

The doctors and staff at Plaza are great. They are knowledgeable and helpful. They have a great…read moreselection of glasses to choose from.

Dr. Buell is awesome and a fabulous trouble-shooter!! I went to two other optometrists who failed…read moreto fit me for contacts before she was able to give me a prescription that worked. She's also helped me tweak my glasses prescriptions for my specific needs. After 25+ years of seeing optometrists in Santa Cruz, I haven't had anyone as dedicated to providing individual care as Dr. Buell - I'm sticking with her for the long haul.

Great shop with a wonderful selection of frames. All of the staff at every level was extremely…read morepleasant and very thorough. Got my glasses in a week and it was a smooth process.

I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

I recently had an exam at a local big box store and experienced blurry night vision after…read more After going back twice and being told to wait up to 39 days for my eyes to adjust I decided to try another Dr, and I'm glad I did ! Dr. Kuo discovered that the big box store distance RX was simply too strong. He invested far more time during the examination, I can now drive at night without issue. They also have a very good selection of frames and Becky invested a lot time during the fitting process and 2 weeks after. As a result, I've never owned a more comfortable set of glasses with the correct RX!

Dr. Kuo is so fluent in diagnosing and clearly explaining vision challenges. My son had a very…read moreinformative appointment with Dr. Kuo today. I appreciated that he was honest and direct with my son on the importance of wearing his new glasses & how it may help improve his vision before it's too late. Every single person who we met working in this office has been kind, professional and patient in helping my son get his new glasses:) Thank you to the entire team at Dr. Kuo's office:)

5 stars isn't enough......10 isn't even enough. dr allaman is the most knowledgeable opthamologist…read moreI've ever seen. he's super personable, and will spend time with you and not rush to the next patient. his office staff is wonderful, helpful, and very well trained also. dr allaman suggested tear duct plugs to put my eyes to help with dry eyes. I had never heard of them. it took him 30 seconds to put them in and I've been able to stop using Restasis for 2 years now. my other opthamoligist pushed the Restasis and never told me there was an alternative. if you don't like them, they are easily removed. dr allaman operated on my sister for cataracts and glaucoma and she couldn't be happier with the results and the care she received. you won't find a better doctor r staff.

Wow what a strange, disappointing experience today was. After being a patient of Dr. Allaman's…read moresince 2016, I was treated like a second-class citizen since, as I was clearly told during today's appointment, "Dr. Alllaman ONLY does surgeries". Since I've already had cataract surgery in both eyes, I am no longer of use? I am 65 and have not had my eyeglass prescription checked in 2 years, but when I was FINALLY seated (30 minutes late), the technician came at me with dilatating drops. I stopped her because even I know that would happen AFTER checking for a potential new prescription. At this point, I was ushered to another building, to a dirty office to see a nice old doctor, who completed my exam, gave me the new prescription, then led me BACK to Allaman's office, where I had to pay $100 more than expected. Still trying to figure how what just happened, will find another doctor next year!

Kevin is such an amazing associate! He needs a raise, he was so kind and so helpful. I highly…read morerecommend going to spexs just for him alone.

Just not the same quality as years past. Glasses had to be remade due to error in following new Rx…read more Also, there are no calls to say glasses are ready. Customer has to call them to find out they're ready. Had to call twice to find out glasses were done.