Primarily use Walgreens for their Photo Center. The app is easy to use. You submit your order and photo prints are ready same day. Prices are comparable to similar locations, but coupons are regularly available. read more

The pharmacy is terrible. I have been told my prescription was ready via text multiple times only to get to the window and be told I had no refills and they had contacted my doctor. How can you need a new authorization every month? They need to pull it together. I'm transferring my prescriptions to another pharmacy. It's not worth the grief. read more

this store has a horrible pharmacy, I have to wait in line for at least 30 minutes to pick up my prescription. today it was 45 minute. I am definitely moving my prescription to another pharmacy! read more

My kids will love the toys that we saw below.. Since Toy stores are hard to find in 2025... This was a great spot to grab something for them. I admit my mom uses another location for her meds. But I will come in just to grab something since they have lots to choose from there.. Thanks.. read more

Walgreens - Toys. Mom came in for hair ribbon but I saw this. Haha. - Cosmetics & Beauty Supply Near Me - Freedom, California

This location needs help. I was informed via text, as ask for, my prescription was ready. After standing in line for over 20.minutes, I was told that they would have to order it! I will not use the language I want to. Get this place FIXED! read more

This pharmacy manager has refused to fill my urology medication prescription on multiple occasions for every reason he can think of. 1. I don't live in the area and need to go to a pharmacy in my city.... I live 6 miles away in Royal oaks, basically Watsonville!!! (ridiculous) 2. We don't have the medication in stock per the same pharmacist... ( why don't you transfer your prescription) he said! I tried and they refuse to transfer it. 3. Prescription is for a different amount then you have been prescribed previously... (same dose, same medication, same pharmacist) The corporate Walgreens division has stated in phone conversations that this pharmacy manager is not filling my prescription as it was ordered. I've been dealing with this issue for over a year causing me ongoing harm as the pharmacy does not provide what my doctor ordered which is in ready supply per Walgreens corporate office phone conversations with me. He won't fill my prescription's correctly, he failed to order and receive my medications in the correct prescription. He wouldn't transfer my prescription to another pharmacy. This is an ongoing problem with this store and their staff extremely poor customer care for a senior citizen who needs my medication... read more

Great customer service ! The associates are always friendly ! Pharmacy is always friendly !

A couple of weeks ago I visited Walgreens to pick up a prescription I arrived before opening and to my surprise they opened 10 minutes late and there was a few people also waiting. Today I was running late and arrived 2 minutes before closing to find out they had already closed. Disappointing read more

Pharmacy is a joke, every time you call it's some complication. Store is dirty, every aisle has stickers on the floor, there's holes in the floor. Avoid read more

The customer service here is a joke the people don't take their job seriously and the employees act as if they own the dam store!! I got called a Karen by a younger employee all because I asked him to remove the body wash after he placed it on his nose to smell it and asked if I had used that one before when I said no he mentioned how he was sick and couldn't even smell anything so then why place your nose on the body I was about to purchase to smell it ? ? That is insanely disgusting and not sanitary at all!! The employee gets offended because I called him out for doing that and says let me wipe it down before more Karen's show up !! I complained to management and the lady seems not to care at all!! read more

I brought in a prescription to be filled. I was told it would take 2 hours. Four hours later they Rd me it was ready. I went to pick up my prescription the next morning at 6:45 am. There was one car in fro t of me. After 30 minutes I had to leave to get to work on time. Came back after work and it has taken over an hour and I still am waiting in line. Don't go to Walgreens for your prescriptions!!! read more

This is the worst pharmacy in all of Santa Cruz County. Just try calling the Pharmacy to ask a question. Endless time spent on hold then they hang up. Go inside prepare for thirty minutes minimum wait time, lol I dare you to try the drive though 30-50 minutes. I get the same prescription every month and they constantly forget to reorder. They are completely understaffed every day. Your only chance is getting there before they open. The DMV pharmacies!!! Grossly mismanaged and no accountability. Walter Paul stuck with them via insurance. Ugggh.... read more

You call your put on hold for more then 10mins then someone picks up doesn't say anything and put you on hold or when your lucky enough to get someone their rude as heck there's no public relations here. The drive through is a joke your sitting in your car for over 40mins and it's still not your turn. The drive through should be used for pickups only and nothing else. read more

Worst customer service and horrible dealing with the pharmacy......especially if your sick and need medication......Don't count on these people. I called begging to have my prescription soon, because I have an infection from nursing, need medicine and have to take my infant out to get it...I've been waiting 5 hours, and they rudely tell me 2 more hours.....with no sympathy whatsoever for my situation or regard for my health or my baby . These people need to realize they are in the business of dealing with human beings and dealing with peoples health. Rude and pathetic if I could give them less than 1 star....I would. read more

Walgreens pharmacy is still lame AF. I got notified all my medications were ready and when I show up, they can't find one. So I have to wait longer to pick up my meds. The online app sucks, don't use it. And they closed the drive through window for pickup. Avoid this place at all costs. read more

They were actually open the hours they have posted on-line, which is a great start. The clerk was very attentive and guided directly what I needed and I was in and out in minutes. The parking lot at night could use better lighting since tweekers are generally nocturnal and don't like light. Other than the lighting great experience. read more

Every time I've tried calling I get put on hold again and again and no one at the pharmacy ever picks up. I'm in the process of moving the prescription to CVS! read more

I have been picking up subscriptions for my elderly mother for years. I had chosen Walgreens as I work out of town and the 24 hour feature was perfect. Every single time I try to pick up, the drive through has at least 7 cars and the service is ridiculously slow. Every time. This has been like this long before Covid. It's an hour wait no matter if you're inside or at the drive thru. The staff on the whole is woefully understaffed and no urgency is shown for our time waiting in line. It's very frustrating. I went this morning at 8 am, and, surprise!... only one car ahead of me and still had to wait 30 minutes for a simple pick up. Might be time to look for another pharmacy. read more

Walgreens on freedom is the slowest pharmacy I've ever seen. Lines stay long and I've waited in line for at least 45 minutes. Then when I finally get to the counter there busy doing something else are they just disappear. Then they can't find your medication. And don't try and call them because you will be on the phone sometimes an hour before anyone answers the phone. They need more help there big time. read more

This is Directly towards pharmacy They have long lines inside & no social distancing between customers. Forget the drive thru they have 2-3 cars and you'll wait over an hour. Every time I came in they always have issues my insurance saying they don't have on it on file & when I come back with my insurance card they magically have it. staff is not train properly, they don't know what they are doing. They have no pharmacy supervisors only store manger - I see no changes. you are better off at CVS on Main Street, read more

Pharmacy: ANSWER YOUR PHONE!!! seriously. waited on hold for more than 30 minutes. twice. ultimately i got there and waited in the very long drive thru line (while still on hold) and got to the front after about 20 minutes, without anyone ever answering the phone. there were at least 3 people working. did they solve my issue? yeah, sort of. would i go again? not unless my life depended on it... and if it did, i'd probably end up dead. read more

Walgreens in Watsonville is close to getting an Elder Abuse suit filed against them. I have spent hours on hold multiple times to stop automatic refills that have never been requested, continuously verbalized to them in person and over the phone that prescriptions are not ready to be refilled. Then we receive a partial prescription of 5 pills because because they do not have the medication. Sitting in line for an hour only have to do it again in 2 days. Finally had it switched out pharmacy and personally went to them stated we are not on automatic refill and have switched pharmacy's delete all information. They said they would, then 1 month later, we're unable to pick up prescription at our new pharmacy because it's sitting at Walgreens. They are abusing the elderly and disabled. Don't get caught in their web of deceit. A 1 rating is more than they deserve. read more

Once again my doctor says I have 4 refills left, my medicine bottle says 4 refills left, every other Walgreens tells me I have 4 refills but this Walgreens here on freedom hasn't given me my meds in over a week. I'm a fully disabled man with no leg and was shit 23 times still have over 11 bullets in my body in my spine. I'm living off my meds and I go weeks at a time without my meds because of this Walgreens. Change management and higher better employees. You guys are playing with peoples life's. read more

The service was very helpful and enjoyable here. I was able to find what I needed and the prices were generally very good . read more

The wait at this pharmacy (for prescriptions that are already ready) is never less than 20 minutes, and my recent visit was 50 minutes. I'm transferring to a new pharmacy; they don't seem to be working to fix this longstanding issue. read more

Came in today because no one had called me to tell me that the proscription was ready. When I got to the window I was told that they haven't called me because the j aura de was t covering it! When I asked how much it would be out of pocket I was told $1.99 ‍ and this is why my proscription is being held!!! ..... I was told it would be ready in 10 minutes which they wanted me to drive back around and get in line again. Looking at the 3 cars behind me that would have taken me more than 10 minutes to get back at the window!!!! Ayayayyy!!! read more

I'm writing this entirely about the pharmacy. It seems to me that Walgreens "mission" is to be a pharmacy for the people. At this Walgreens the mission is to make as much money as possible and SCREW the customer. They have a drive thru (aka parking lot). Twice in one month I was the 3rd car in line and got to the window after a ONE HOUR WAIT!. My brother had the same experience. The staff is so nice but they NEVER, NEVER have enough people!! I understand it would cost (more or less) 1/1,000,000,000th of their profits to hire another person. I'm stuck with Walgreens for now because of my United Healthcare insurance but I will be looking into changing as soon as this coronavirus thing passes. read more

Not only is there only one person behind the pharmacy counter every time I go in, but once having to wait I approached the young lady who with her tone of voice and attitude is obviously not happy where she works. After have heard her tell every person ahead of me prescription will be ready in two hours...my prescription was sent two days ago and yet was also told to go back in two hours. I'm sorry but the tactic to pacify your customers by saying there's a two hour wait is not working! Today I tried calling in to the pharmacy and during over an hour wait I did not once get a "I'm sorry for the wait we will be with you as soon as we can" no acknowledgement what so ever other than someone picking up receiver to only place me on hold again, if not hung up on then having to call right back and wait again. I called to speak to an associate other than pharmacy and spoke to a gentleman who took down my information prior to placing me on hold after saying he would go see what's going on at pharmacy...on hold once again only this time for only about 5 minutes then boom they disconnect me. Still haven't gotten a call back from the gentleman even after providing my contact information! Wish I could switch pharmacy unfortunately only one my Insurance works with. This is so unethical to treat customers this way. Even after continuous complains coming from other customers nothing has been done to resolve this issue! Hire staff that enjoy what they do and that do not lack common customer service skills. If I could this rating would be nothing more than a -10 read more

After being loyal to and happy with Walgreens for all of my prescription needs for years, this is the Walgreens that caused me to switch to a different pharmacy completely. I would much rather go through the hassle of switching all my information to a new place than EVER having to deal with these people again. Absolutely horrible service. read more

I would do zero stars if I was able to but they have the worst waiting time do you can be at the drive-through for at least one hour and I mean the least and the inside don't even talk about it they have the worst waiting times I repeat the stuff needs to be more organized and know how to manage their customers please go somewhere else please tell your doctors to refer you to other pharmacies do not go to the CVS or Walgreens here in Watsonville it is ridiculous read more

The pharmacy is the worst place I have ever gone to they take the longest to help you . They take their sweet time to attend people . No lie I waited so long in line to just get one medicine . They need more workers or organize things better. It shouldn't take so long to get your prescriptions. There's 4 works helping so I don't know what's the big issue about ! Get it together ! Walgreens on feeedom ! I wanted to give them a zero star but I can't . But they don't deserve that one star read more

One they change what window to drop prescriptions at 20 min, go to drop off window 5 min, told 1.5 hours, wait in drive-thru 5 min, at window to pick up the prescription, girl forgot to scan the prescription, told 30 more minutes, park and drive up again or come inside. 10 minutes left of the 30. I wonder if they can get it done. I hate this pharmacy but all my husband's prescriptions are there and it's nice to be able to get the emergency meds. This place needs more staff, and staff that cares. 30 minutes up. Additional 16 minutes and its not ready, they have to scan again. But I finally got it almost 3.5 hrs later. read more

I'm so tired of this horrible pharmacy. They are slow, lack compassion and are never willing to go any extra steps to help you. I'm on two different medications that need prior authorizations. They will just tell you that they aren't covered, luckily I work in the medical field and know what the next steps are (hate to see what happens when people don't know). I had to ask them to send my doctor a form that states a PA is needed. This should automatically done. It's done by almost all pharmacies except walgreens. Plus, they will not except GoodRx coupons on controlled substances. In so done with this place. Monday morning, I'm calling my doctor and switching pharmacies. read more

How has this company stayed in business? We ordered insulin which took a week, then when we went to pick it up, they had no needles!!! This is not my first problem with prescriptions here, as they have a problem with every prescription I have. Like texting me my prescription is ready but when I get there, wait in line for 20 minutes, get to the front of the line and then I was told to come back in an hour. This has happened several times! Don't bother going here! read more

I have had some issues in the past with this store and was very hesitant when I had to return for a prescription among other things. I ended up speaking to the new manager and she was so friendly. I can definitely see the improvement in customer service and speed of the pharmacy and I could not be more grateful. Great customer service!!!! read more

I truly wish I didn't have to leave a single star but yelp forces me to. The service here is despicable I show up becasuse it's the only pharmacy open in the county and they tell me 40 minutes I wait in my car 40 minutes and head to the drive through where I am told if I had waited inside I would have been served faster and to wait 15 more minutes Let's see here people what clues did you not see 1 white girl from Westside Santa Cruz 2 thanksgiving 3 sick I said I waited in the car because I am contagious Best I can do is 15 minutes - she said I want to go HOME read more

I have to call in every few months to remind them we pay full price for some scripts that the insurance doesn't cover. The automatic system holds back cause insurance isn't paying. You would think there would be a way to override that system. Take our money! Always busy. Long waits even at off hours. Drive through ok go at 3am. read more

Their wait times at the drive through are horrendous. Poor pharmacy workers who have to deal with a lack of support from management and work understaffed. read more

I was discouraged with how long it took for my prescription to be filled. It took 9 hours and 2 trips to the pharmacy to be filled. I was told to wait for a call when my prescription would be ready and never received one. I called the pharmacy and was on hold for 30 minutes by pharmacy and was finally told my prescription needed to be preauthorized. Then tech put me on hold and said it would take one more hour. I'm exhausted with their process of handling my prescription. read more

The pharmacy including pharmacist could care less about patient care. I will never use this pharmacy again. They truly are useless