Sindy is so friendly and very talented. She's always willing to help you pick an outfit and has…read moregreat taste. I'm always getting compliments whenever I get something from her store (even if sometimes it was outside of my comfort zone and she had me try it on anyway.) Cute clothes, great customer service, and supporting a local business...shopping doesn't get better than this!

This place is cute, owner is nice. Prices are a bit high. I…read moresaw a lot of name brand shoes at a full price, while at the mall their are on sale.

the staff are very friendly and the range of items for sale is extensive,…read more I find the quality of the clothing is surprisingly great, for second hand products and some are actually brand new. I like the sale days that allow for even further reduction in pricing..

I love Hope thrift! I just moved a few months ago and there…read moreare things that I need and I go there once a week and find all kinds of stuff instead of buying it new. The staff is wonderful and I love the prices which are far better than Goodwill! In addition to this, I really love what this company stands for and how they help people Below is an explanation of what they are all about this is why I shopped there!!! ............... HopeTHRIFT is owned and operated by Hope Services, a local nonprofit organization providing assistance for people with developmental disabilities. Hope Services operates 60 innovative, award-winning programs that provide meaningful employment opportunities and resources that improve the quality of life for people with developmental disabilities such as Down syndrome, cerebral palsy, and autism spectrum disorders. We provide in-need Bay Area residents with vital resources such as job training, day programs, staffing, mental health services, community living services and senior services.

Awesome place to get sneakers, sweatshirts, pants, t-shirts etc... for a really cheap price. A lot…read moreof items are either severely marked down or on racks listed for 30% or 50% off. Lately I've been shopping at this particular Ross department store I've found a lot of collectible Teenage Mutant Ninja Turtles figures made by Neca, plus various Nike products here, today I found a nice pair of Nike running shoes which are normally $100, I got them for $60. This store has been really good to me the last few months. Customer service here has been really awesome. I had to make an exchange (without any hassle) the women working who made the exchange made it easy which I didn't expect, most Ross stores make you feel like an inconvenience if you try to return or exchange something (even if you have the receipt) Overall great time, great finds. Keep up the great work and thank you for the hospitality!

Senior's Discount Day is Tuesdays.... If you take your mom like me.. Best day for deals. Though…read morealmost every time we go look for something HOME or CLOTHING. We find what she needs.. Thanks as Always..

Very busy with little help. Was looking for assistance and couldn't find a team member so I…read moreattempted to use the call button on their service screens and they did not work.

3pm on a Thursday. No waiting to pay. Perfect time to come in and get out fast. And we got…read moreeverything and more on our shopping list. The price of items in both housewares and food was great.

I am obsessed with this company's hats. They go by several different names under the Head'n Home…read morebrand and offer a diversity of styles and products. I love all of them and now own over a dozen of their hats and hatbands.

My husband and I have friends in Watsonville we've never met in person. We love the people at Head…read moreN' Home (especially Ori). And if we find ourselves in CA, be sure we'll go there so we can deliver big bear hugs to them! My husband loves to wear their hats and looks great in them. I wanted to have that experience too. I wasn't a hat person until I got one of their hats. Soon after - actually the following week after the first purchase and a week after that - I ordered more! I ordered my first hat to protect my head from the sun while letting the wind blow through. I used to buy the one-size-fits-all big box store hats for gardening until it dawned on me that I should have a good hat, in my size, to wear proudly. So we shopped online and each ordered a hat. They shipped within days. When our cameras alerted us to the delivery, we actually returned home from shopping so we could open the box and wear the hats! I was really excited when I tried on the hat. It felt so comfortable - I wondered if the hat would feel like a prop but it didn't - it felt like a part of me right away. I was excited at how well it fit and looked. I wore it while we ran errands and went to dinner. I loved that I could feel the breeze and that my head stayed cool. I loved the dark color of the underside of the hat brim. I ordered a hat band that complimented the darker color and really brought the look together. That first day of wearing my hat, people gushed. It was really funny - the guy at the post office told us that his wife wants him to retire baseball caps and get "a real hat"! The car wash manager fell in love with the Steampunk hats we showed her on our phones. And the clerk at a sporting goods store recognized the hat quality immediately and said she wanted one too. All three of them jotted down the website and a sale code that we received. Even though I wear a smaller size hat, I started trying on my husband's hats to get a sense of what I liked. I fell in LOVE with the Bromley hat and ordered it. And the mesh sun hat. And I wanted another crushable Half Moon hat in leather (a special order). I like the smaller brimmed hats because they shade my eyes while giving me a tailored look. And crushable hats mean they're easy to pack, stuff in a bag, etc. These hats are meant to be used and stand up to sun, rain (except for suede), etc. The people who work here are really nice - they emailed me and were available for telephonic inquiry about a custom hat. They care about our experience and are excited that we're excited. I went from never wearing hats to wearing a hat whenever I go out. I love how I feel in the hats and how the world receives me. I honestly didn't realize I'd have a remarkable experience - just by wearing their hats!

I put some higher bars on it which required all new cables and housing as the old ones weren't long…read moreenough. Since I'm replacing the cables I'd upgrade the old cantilever brakes with some new v-brakes. I explained to him exactly what I was doing. I was excited. "I just bought a used cannondale and I want to upgrade the brakes from cantilever to v brake" i told him. This would have been a great opportunity for "Jules" to kindly lmk and upsell me on new levers as well. He could have said something like, "well you know you cant use short pull cantilever brake levers with long pull v brakes". I had no idea there was such thing as long and short pull. Anyway so I go home with my new "origin-8" v brakes and cables and housing. Ready to install my new Surly Sunrise handlebars(which i purchased from another shop) and brakes and cables onto my new used Cannondale. I installed everything but the brakes didn't look right. The v brakes seemed to be too tight and looking kinda weird, the booty was all scrunched up. They worked alright but I couldn't get the v brakes to release so I could remove the rims etc. So I decided I should take it to my LBS. I took the bike there. Explained my concern that I may not have adjusted them right and explained to Jules all my concerns about how I didn't think I did it right bc they were so tight I couldn't get them to release to remove the wheel from the bike. This would have been another ideal time for Jules to lmk, "hey ive seen this before, you're not using the right levers for the brakes". But instead he took it in as though they'd be able to fix it no problem instead of saying "no we cant fix it with those brake levers". Sidenote, when I brought it into him I also asked him to do some adjustments on the front and rear derailleur as they were skipping a teeny tiny bit. Mind you I already took the bike for a ride and it worked great but I just wanted it dialed in. The brakes worked. The shifting worked, I just needed it dialed in. Everything was installed and working pretty good when I brought it in, but not perfect. I went in on Friday and paid the shop. I told Jules I said, "this doesn't look any different and i still cant release the brakes to remove the wheels but even worse now". He replied, "why do you want to remove your wheel?". He told me its bc i have short pull levers on long pull brakes. He tried reassuring me and got on the bike in the shop, rode it a few feet, did an endo and said, "hey but they work". So i paid and left. But I couldn't fit it in my car anymore. Before I could still get the front wheel off, but not everything was so tight, I could no longer remove the front wheel. I tried really hard to release the brakes but it didn't work. So I went back in and asked if he could hold the bike and so I could get a vehicle that it fit in. I wasn't sure what to do. So on Tuesday I went in to pick it up with the same car as I wasn't able to find anyone to help me with a larger vehicle. I then realized the only way to get the bike into the car was to undo the bolts holding the cable into place. I brought my Allen wrenches with me and headed into town. I strolled into his shop and as he was wheeling my bike out I nicely asked, "do you think it'd be possible to get a return on the brake Job and without hesitation, before he took his hands off the bike, he quickly made a you turn with the bike and put it up on a bike rack, grabbed his tool and hastily and rudely undid the bolts which held the cables into place on the brakes without any response or any type of reasoning or any dialog whatsoever. I said, "oh cool you're undoing the bolts, I was gonna do that anyway so I could fit it in the car". He was so angry. Some people do all they can to make sure you feel comfortable and satisfied. Not Julian though, he wanted to make sure I was as uncomfortable as possible. Instead of making a situation better, he made it worse. Then he continued to tell me "he usually doesn't do returns on service". He then said he would "unadjust my derailleurs as well as my headset and return all my money". Totally unhinged. I calmly let him know, "no the stem and derailleurs are fine". He was just being plain mean and unhinged by that point. He already undid the brakes. I then let him know that I did some research and my research showed that it was really bad and unsafe to not have long pull levers on linear v brakes. He replied, "yah you gotta have the right parts or it won't work right". Proving he knew the whole time. I went in with working brakes, and left with absolutely no brakes. He had punished me for the return. He retaliated on me. He had no right doing that. Thats not how I brought it to him but he was on a mission to make me feel as uncomfortable and unsafe as possible. He was angry. People make mistakes all the time, its ok. You dont have to punish people bc you make mistakes Jules.

I've been going to WC for many years. They do great service and repair at a very reasonable price…read more Their work is excellent and completed in a timely manner.

For $750 just to be seen for an appointment, I expected a level of professionalism that reflected…read morethe luxury experience this business advertises. Instead, the woman hosting my baby sister's appointment looked like she was headed to a Pilates class rather than representing a high-end boutique. My mother spent over $5,000 here, and the entire experience left a terrible impression. The other employee working that day was dressed professionally and looked appropriate for her role, which only made the contrast more noticeable. When clients are paying premium prices, presentation matters. Whoever approved this dress code completely missed the mark. It's disappointing to see a business charging luxury prices while failing to uphold even basic professional standards. My baby sister ended up finding a dress she loved... that I myself ended up picking out because this girl not only missed the mark with my sister, but her own choices that day. Go ahead and find somewhere else to spend money on an important day because these folks sure don't care about your experience.

Took my daughter here recently. Making the appointment was easy on-line. No $50 deposit or fees of…read moreany kind. You pick out dresses you like and take them in a fitting room where they help you put it one. You've got an hour and you can try one as many within that time. Nice dresses and staff was great, my daughter asked to try on a couple of dress off a mannequin and she was super nice about it. Brought my daughter in law and her baby and 1 of my daughters friend. Carmel by the sea parking is horrendous. Just might have to park a block or so. Recommend this place!

Marina at Le Caprice is a lifesaver!…read more I ordered a Vivienne Westwood gown from a very popular bridal shop. When I tried it on during pickup, I knew something was off. It took 3 stylists just to hook the dress together before it could be zipped up. I had not gained any weight since ordering, and the dress felt like it had been ordered a size too small. The stylist who was helping me put on the dress kept reassuring me that the gown had a hard corset, and because it was strapless, it was meant to fit that tightly. Well before my actual wedding, I had my courthouse ceremony... I needed a lot of help to get the dress hooked on, and when it came time to drive to the courthouse, I couldn't even sit up. I had to lean the car seat all the way back in order to make it to the courthouse. The entire afternoon I was so uncomfortable that I didn't even want to drink water. After that experience, I brought my dress to Marina at Le Caprice. She took one look at my back and didn't even bother zipping me up. She assured me that my dress was too small, that it was not just in my head, and offered to remove the zipper and replace it with a corset back! I was nervous because I really loved the top part of my dress and how snatched it made my waist look, but when I received my dress it still looked just as perfect! Not only that, but I was completely comfortable in it when I was sitting and eating at my reception (: Marina was able to complete the alterations super fast at a fair price and I think the corset was elegantly executed. I highly recommend coming to Le Caprice!

My wedding dress turned out so beautifully! I'm a petite person so needed a good amount of length…read moretaken off the front and skirt adjusted higher to hit my waist. I also wanted to emphasize some curves and add extra lift to the girls~ All the above was done without an issue! I was also allowed to schedule in quick try ons to see an alternate bustle option and if my veil matched well. The staff was professional, honest, and thorough with answering my questions. My dress and veil were steamed before pick up, and I was glowing on my wedding day

Just dropped off several large bags and boxes of items to donate (hello major spring cleaning!),…read moreand I have to give a shout out to Deshawn (I hope I spelled that right, initials on my donation receipt are DC). I've dropped off donations at this location countless times over the years, and this was the first time I had someone walk up to my car and offer to help me unload my donations and kindly point me to the correct bins for where to place things (electronics, household goods, clothes, bags, shoes, etc). He also asked if I wanted my bags back and if I needed a donation receipt. The last time I donated items here, there was a guy working who practically screamed at me "No hangers!" to which I responded, "Sorry, I didn't know." - I put the bag of hangers back in my car but he definitely didn't need to yell angrily. So this visit was 100 times better, thanks to Deshawn. Goodwill, I hope you acknowledge the great and kind employee he is! Friendly tip: I had fragile wine glasses, pint glasses, and ceramic mugs to donate and I wrapped each item in packaging paper and bubble wrap and placed them in an open box. I was told this was a great way to donate fragile items so they don't break. The back parking lot where the donation drop off is located can get tricky to drive in/out of if there are more than few cars back there. It's basically a small loop with about 6 spots in the center. And when people are walking back and forth from their cars and the donation bins and cars are trying to exit or pull in, it can get dicey so a little patience will help!

The young man working the donation area on the weekend angrily threw a box of items I donated to…read morethe ground. He opened another box of my items and pitched them through the air across the bins so everything went crashing and slamming into the bins beneath. This was due to my items not being sorted. I cleared out the home of a family member who had passed and explained this to him when I arrived and that I had several boxes of unsorted items. He also hurled insults at me about the items being dirty and nasty. Some of the boxes were dusty from storage but the items inside were predominantly new and still sealed. He took out his phone to film me when I responded to his angry accusations . I got into my car, said "Fuck you," and left.