Place has managers claiming to be supervisors. That hardly look capable of collecting empty carts. (No offense). I had an expired drivers license as my new license hasn't arrived yet and expired last week on my birthday. Along with my week old expired ID I had my social security card. Credit cards and debit cards. They would not let me return a defective item because I had no receipt and my ID was expired. Mind you. I am not driving in Walmart. I am identifying myself. Does that expire also? Am i no longer the person on the iD? This kind of logic is mind boggling. And says a lot about who they hire. Misrepresenting themselves as supervisors. That's embarrassing. read more

I tried calling at 8:15pm for in store pick-up. I let the phone ring for 15 minutes and not a single person could get off their butt to answer the phone for a customer. I hung up and called back, pressed zero "To speak with an associate". No answer! I am not sure what management or the associates do for their pay checks but I think the are OVER PAID!! You need to WORK to GET PAID!! Hire employees who want to work and not wander the store talking to co-workers about plans after work!! read more

This is where dreams go to die. Incredibly long lines, employees who don't know their head from a hole in the ground. Shop here if you wanna have to hunt and find every item, if anything ever breaks plan your next birthday party because you'll be having it in their return line. read more

Very good place to shop, friendly staff, and great prices. Sometimes you have to watch the sales carefully.

This walmart is the most pathetic excuse for a supermarket I have seen. Shelves are constantly bare. I feel like the empty gaps in the shelf for basic necessities people go to the supermarket for is ridiculous. I constantly find myself running to multiple stores during the week to get my missing ingredients. they have more employees wandering around the store doing nothing that should be maybe on a register so they have more than 4 registers open on a busy day. If you have ice cream in your carriage expect it to be melted in the time you wait in line. Good luck if you attempt this store, bring your patience. read more

all the cashiers act like they don't care how long it takes to check you out, kids and Hispanics talking so loud they have no respect for others, wth, I never talk this loud unless I am in a fight with someone, the place is always a mess, never any staff on the floor. Always out of my certain items I shop for, only shop here because big y has high prices. I am a white American which is rare to see in any Walmart. read more

Don't even bother calling for information on a product, or heaven forbid ask for a manager, they just park your call and ignore you. I don't even know WHY I thought to spend money here. read more

Don't go here if you don't have at least an hour of free time for what would normally take you 5 minutes anywhere else. The lines are horrendously long, I often times go to the automotive section just to check out. The parking lot is horrible, people just walk out in front of you or drive out in front of you and often times nobody follows any stop or yield signs. I got my car totalled from someone blowing a stop sign leaving the parking lot. The store is also loud and crowded with people who act like they own the place and often times the shelves are a mess. read more

Poor service i was in this store and was looking for owl items and the people that work there had no clue what i was talking about. Someone took me to the gardening section and another took me to the pet food. Wtf. The manager was clueless as well read more

I can never find any help. Whenever I call with a question I get put on hold for an hour. Horrible customer service , unfriendly staff

Putting this into perspective of WalMart in general, this is the worst place ever. My wife, who works for a university, tried to purchase some items for her residence hall with her school credit card. It's tax exempt and she never has any issues at any other WalMart. Yet, the cashier and manager at this WalMart claimed she needed some other form. They then proceeded to get upset that she wouldn't purchase the items with tax, not understanding she couldn't. read more

Standard Walmart with a Smartstyle hair salon, clean bathrooms, and ample free parking....

Lots and lots of options with great prices!! Unfortunately not enough cashiers !!!! And sadley i forget am in walmart and not in purto rico tisk tisk sad sad read more

Gargantuan store. Everything you need. However I find it rather dirty, with workers who appear they couldn't care less about being there. I say this from personal experience, as one time I was waiting to be served in the electronics department and 4, yes 4 workers were sitting around shooting the breeze with each other at the register area. NOT ONE of them made any effort to see if they could assist me. I stood there for 2 minutes, gave up on it. You don't want my money, Im not going to force you to help me. Ill take my business elsewhere. The lines at the front registers are always long as well. One final note, the clientele that shops here can be sketchy at times. read more

If you want to question the quality of any item you purchase then I HIGHLY RECOMMEND this particular WALMART- For starters- they keep a lot of food product in the trailers in the back of the store( dont take my word for it-see for yourself) they are not climate controlled- Employees are not required to use gloves when handling frozen meats or any meat products until they are on the sales floor. Produce if in stock is a joke- I've warned you about the bakery-gross- just bad and probably cross contaminated....you will get sick from eating that food as well as the hot food-not regulated temperatures and management does not care- If they are informed at all and once informed they would not dream of shutting it down-cuz a customer can not prove it made them sick...( i overheard a manager there say that to an associate once) never bought it again! If you have decided to risk it and proceed to the reaming food aisles- bread-cereal etc. be absolutely certain there will be a huge disarray of products tossed into the wrong spaces and all over the places- and forget about logic or finding a ENGLISH speaking human....nope-just move on with your life- coffee-check-bread-check-jelly? where is the jelly....okay- no human to help me and jelly is just not where I would expect it to be. so....nope no jelly today- ill have to go to big y or stop and shop for that....crap. maybe I should just go there anyway....at least I can find what im looking for and a human to help me if needed.... You see, by having less associates on the sales floor to help customers it forces the customers to spend more time in the store which means they will probably spend more money on useless things they didn't need and none of the things they did. In the event you really need something you may see a person working , but usually turns out they dont work there? wha? what do you mean you dont work here....your the only one working? Im so confused. You think the jelly is in the bread aisle? Okay- If you dont work here...can you possibly bring me to someone who does? I know you probably cant find a person who works here either, because there are none....thanks for trying to help me person working who doesn't work here.....at least you tried! thats more than I can say for the non English speaking person in produce who told me to go to the pharmacy for jelly.(at least they were A. working B. worked there) After skimming and squirming down all of the aisles and still not finding half of the product on my list I decide to go get shampoo-and mouthwash-NOPE! they dont have what I want in stock SURPRISE! I've now spent over an hour and only two associates during my entire visit in the store- I go to check out and YES! self checkouts- I now see some Clarence clothing and go for it and find a few outfits for less that 30$ SCORE! start to checkout and they ring at regular price- I ask the mean looking lady wearing a yellow vest to correct the price and she says NO- they are ringing regular price (1 has yellow tag with correct price- 1 same item different color no yellow tag) she will not adjust the price- give same MAJOR attitude I ask for a manager- she storms away....5 minutes go by-10 minutes go by..still no manager- guess what...im moving on and have decided to NEVER EVER EVER shop this WALMART again! Ill go 15 miles out of my way to Westfield although that store also sometimes sucks at least its clean-well stocked and not nearly as questionable. No sale from me....went to big y instead and ordered thos clearance items online! I win Chicopee Walmart :) read more

Two minutes ago, I called to inquire about an air conditioner and a woman answered the phone. Her attitude was terrible and I suggest they hire someone with better customer service skills to handle phone calls and put this woman in the stock room, where she need not tend to customers. read more

This place is massive. It truly is the epitome of a one-stop shop. Everything you may need, you can stock up on here for cheap. And there's a giant grocery store within the supercenter, too. However, good luck finding everything you need in a timely manner. Don't come here when you're in a rush, because it'll just drive you bonkers. I cannot describe how huge the place is - really, it is gigantic. But the signage is terrible. If you're looking for the Health & Beauty section and you happen to be clear on the other side of the store, you're kind of out of luck because there are no signs pointing you in that direction (or any direction, for that matter). And sure, you can ask an employee, but then tend to just wave vaguely in some direction and are not very helpful overall. But still- I love giant stores, and if you have an hour that you want to kill and there are 2-3 items you need to pick up, then here ya go. And yes, it WILL take you that long to find just a couple of things. read more

Horrifically long lines. Don't go if you don't have at least 15 min to stand and wait.

You should get 0 stars. The most incompetent company I have ever encountered. You botched the ps5 release not once, not twice, but three times so far. You have ruined families' Thanksgiving holidays, and you are well on your way to ruining families' Christmas. I go to Walmart regularly, and when looking at my card details right now, spend about $4,000 a year at Walmart. That is food, clothes, and everything else I find I need there. I am done with Walmart. You lost out on $4,000 a year MINIMUM because you screwed around with a customer over a $500 console. You do not make statements you will have it in stock, have the crappiest website/service, screw with your customers, then say come back and try again. You cater to all the bots and bad people who resell the units. You do not put families first. Good riddance Walmart. I will make sure every person I encounter for the remainder of my life that I sway them from ever returning to your store. read more

Worst store ever, employees are ignorant and could not care less. As all other reviews mentioned, trying to pay for your items and get out of the store in a reasonable amount of time is just not possible. 30 registers and 4 of them are open. And then you have the 'express' line, ya know the 12 items or less line, well any idiot with any amount of items is allowed in the line and no one gives a shit or says anything and if you, the consumer, says anything they just give that vacant, blank stare. The dregs of society shop here, I no longer do. read more

I now know where every low-life in western mass spends their afternoons. This is the worst Wal*Mart I have ever stepped foot in. The place is a mess, shelves are either bare or loaded with miscellaneous items from other departments. read more

Do Not Purchase Electronics Here!! We purchased an HP Deskjet 1010 in perfectly good condition still looked as if it had never been opened to only find out they in fact sold us a returned product! Not only was it returned it had been jammed with a child's magnet underneath. Causing us to lose 15 sheets of paper causing the paper to get jammed up until we discovered this magnet shoved inside the printer. We know the magnet was not from our home as we do not own any magnet's. But when trying to contact the store manager today 4/2/15 @2:15pm we were hung up on. This is horrible business practices as they cannot sell products that are brand new or not damaged. read more

It is Walmart, big selection of groceries, then everything else they sell, tire dept matched low internet price and good work, always full of people, and most items listed in both Spanish and English.. read more

Every time I go here I find what I need. It takes me about 20 minutes to cash out no matter what time it is. Also it's very aggravating to see employees just standing around. I have herd them swearing at one another on numerous occasions. You can tell that none of them care read more

Absolutely huge and always busy. I recently purchased a Nikon camera here and felt I got a decent deal but watch out because many items are cheap because they lack quality. read more

I don't care for this walmart. The parking lot is a nightmare and the lines are always absurd.

Prices are great but is crowded the foods almost always gone and the registers are way over packed for the capacity.

Although I managed to sneak a peak for a quick trip into this store about 5 years ago, nothing really provoked me into buying much. I was exploring Chicopee, MA on (at that time, what I hoped to be a) one day vacation, when this Wal-Mart provoked me into entering in to see it. The same visions you might have of other Wal-Marts exist here too. Whether it's the full grocery store or car center area, it's all here. read more

Like any Wal-Mart the prices are low and the selection immense. However anytime you visit the store is PACKED and it is extremely annoying as if you're a sardine squeezed in a tiny can. read more

Better than Boston Road Wal-Mart, that's for sure. Happiness in people are better than others Wal-Mart's I've been to. Cashier are more friendly. Only shop here for food related items. read more