This review is for the online pick up staff who will bring your order out to your car upon arrival. Whenever I place an order online for pick up in the side parking lot, I have always been pleased by the hard working associates there. Today I went to pick up some protein shakes, which I placed an order for 4 packs. I didn't realize the associate only gave me 3 until I went back to check that I did place 4 in total. I wasn't sure what I was supposed to do since this never happened before. As I was trying to figure out what to do, I saw another associate passing by and I was able to tell him I was missing an item. He quickly went inside and grabbed the missing item and apologized even though it was not his fault. So nice and hard working! Thank you! read more

I normally come to get their produce because it's always so fresh. The store is pretty clean and organized. The checkout lines take awhile but not too long. read more

Walmart Supercenter - Department Stores Near Me - Cerritos, California

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Selections are very limited according to seasons for certain products like clothing or swim wear. Greeted at the door with a smile and plenty of self check outs and cashiers available makes for an easy in and out. Definitely the cleanest parking lot of all other Walmarts I've ever been to. read more

Walmart Supercenter - Department Stores Near Me - Cerritos, California

GE how are you feeling this evening ? I pray all's well with you family, friends and Yelpers . Listen I had the worst experience with a Walmart employee at the Cerritos Town Center Super Walmart Store out of the 33 years I've lived here!! Let me tell you what took place I had to go to self checkout because I did Scan and go and I'm not really good at this because I've recently started using it I didn't even know I had to do that in self checkout, I'm not a big fan of self checkout because you have to do everything yourself and I'm to slow, I had help from a young lady who was very nice patient and kind I don't remember her name she's tall average size and blonde very nice lady, so her lunch was coming and we were just finishing up and I have mobility issues because I need a right knee and shoulder replacement I shuffle with a cane because my right knee and shoulder is bone on bone and I have arthritis in my rotator cuff and in my knee so I ride the electric chair carts to shop, so the young lady told me if I need help to the car ask the man who marks the receipt at the door I said okay so when I went to the door there were a couple of people in front of me NO ONE behind me for awhile I believe the guy who's picture I going to post name is Edwin I'm not sure but I think so so after he checked my receipt I told him I need help I had 4 1 gallon bottles of distilled water in my cart along with other things I spent $98.00 + !! Still NO ONE behind me he told me to go to customer service I said to him the cashier told me to ask you to get me help literally!! I said you go to customer service because he didn't have to do anything but take a couple of steps and say this lady needs help!!!! He said NO!! I said okay I will do it myself I went to my car which was parked in handicap parking across from the front door of the store so I'm out there struggling to get my stuff in the trunk and a kind young man comes over and helps me, (so when he finished I tried to give him something for helping me he wouldn't take it Bless his kind Heart ) so I got in my car pulled in front of the store and went back in and told him the guy at the door marking receipts that he was very rude and disrespectful to me by denying me the service I asked for than I seen the young lady who told me to ask him for help I said your co worker told me to ask you for help and she confirmed that and he said that's not my job and she apologized to me and said if he doesn't have a radio/ walkie talkie he could not leave that door he didn't have to leave the door he could still monitor the door and ask for help for me by this time he did have a long line but when I originally asked him he didn't and then I seen it!! at it's Finest I was the wrong color and I didn't look like him and I called him out on it!! And I'm not going to Stop here I'm calling the corporate office today, I spoke to the manager at the store at the time of the incident and she was very apologetic and it definitely wasn't her lack of respect that I was treated like that. So I'm going to post this idiots picture. Thank You folks. read more

Walmart Supercenter - Walmart's Rude and Racist employee. - Department Stores Near Me - Cerritos, California

The location is huge but the parking lot is always packed with shopping carts everywhere. Recently, they remodeled the location where the entrance into the store requires you to go to a turnstile. Customer service and Ice Box is located on the left near the exit. Recently I noticed they're now having a limited selection of Disney merchandise in the jewelry section. Perfect for saving some money on souvenirs before heading to the park. This location has a Photo dept that is still great for printing out photos. The garden section towards the far left side of the store going towards the kids section is generally where they have lots of clearance items; garden items; outdoor items; and seasonal items. read more

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Worst wait time and customer service. It is consistency awful. Employees are unhappy and don't like it either.

The rudest employee at checkstand 29!!! I call customer service about it and they had me complain to their ethics department. That's how horrible she was. When I went there the next time she stared me down. She needs to be trained to be a nice person. I have had many rude employees in this store but that woman is the worst. It isn't hard to be nice!! Maybe if she tried it she would feel better about herself. Usually the people at the door who checks the receipt are really nice and friendly. read more

Rhea the bakery manager at Cerritos Walmart was a great help to me this week. I am planning a company picnic and needed over 250 of the delicious Walmart .84 cent mini pies. I called 4 other Walmarts but they all said that they couldn't accommodate my request to fill this big order. I didn't give up and luckily I found Rhea who was heaven sent and was friendly, and intelligent in executing my request. She took the time away from her daily tasks to sale me these yummy mini pies! Associates like you Rhea are the reason why Walmart stores are so successful. Keep shining like the star you are! read more

Walmart Supercenter - Meet Rhea, my favorite Walmart associate - Department Stores Near Me - Cerritos, California

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I have never had such a frustrating and unacceptable experience with a Walmart pickup order as I did on September 9th around 8:00 PM. The employees working the pickup area, a female and a male, completely mishandled my order from the beginning. My order was already messed up, and rather than taking the situation seriously and doing everything they could to correct their mistake, they made the situation even worse. The most concerning part is that they were literally about to hand me an ENTIRE ORDER THAT DID NOT BELONG TO ME. This included another customer's groceries and other items. I could have walked away with someone else's order simply because the employees were not properly checking that they were giving me MY order. That is completely unacceptable. Imagine if I hadn't noticed. Another customer would have been left without their groceries, and I would have gone home with merchandise that I never ordered. This isn't a minor inconvenience--this is a serious failure to properly handle customer orders. What made the experience even more upsetting was the complete lack of urgency, accountability, and customer service from the employees involved. When a business makes a mistake, the bare minimum is to acknowledge it, apologize, and make an effort to fix it. Instead, I felt like I was the one having to deal with the consequences of their mistakes while they showed very little concern about the situation. I wasted my time dealing with an issue that should never have happened in the first place. Walmart pickup is supposed to make shopping easier and more convenient, but this experience was the exact opposite. Management seriously needs to address what happened on September 9th around 8:00 PM and review how pickup orders are being handled at this location. Employees need to be properly trained to verify orders BEFORE handing them to customers and, just as importantly, they need to understand how to handle their mistakes professionally when something goes wrong. I am extremely disappointed and will think twice before trusting this Walmart pickup department with another order. Customers should not have to double-check whether employees are about to give them someone else's groceries. This situation was completely unacceptable. read more

Very poor Customer Service. Employees don't even acknowledge your presence as a customer. They just walk past you, like they don't even see you when need assistance. read more

I came here for convenience and left questioning society. Truly, someone should do a sociological study on how Walmart manages to bring together the most eclectic cross-section of humanity--and not in a National Geographic kind of way. No offense, since I was there too, though I'm hoping to remain a control variable in that experiment. The customer service was... theoretical. The cashier seemed more focused on clocking out for lunch than checking anyone in with a smile. Her lane was technically "closed," but so was her enthusiasm for human interaction. The self-checkout machines don't even take Apple Pay. Did I teleport back to 1999? The produce aisle was equally inspiring--if you're into carrots that are packed in soggy bags. Outside, a police car idled by the entrance. Maybe it was for "added security," or maybe just moral support. Hard to tell. Either way, it didn't exactly scream "shop here again soon." I was on extra alert thinking I might get robbed. Next time, I'll take my business to Trader Joe's or Petco--even if it mean spending a bit more money. read more

When your in a hurry on lunch hour to grab something and need something for lunch as well it's easy to stop by the deli and grab a snack. I got a tender and wedges because the mashed potatoes looked hard and dry. My food tasted decent for a price. Wished the mashed potatoes would have been fresh because I love them with the white gravy. The buffalo ranch sauce I chose also wasn't very good. read more

Walmart Supercenter - Hot food - Department Stores Near Me - Cerritos, California

This is EASILY one of the WORST stores ever! No exaggeration at all here! First, there's NO MANAGER. All you gotta do is call and ask to speak to the head store manager and you will be told he's NEVER THERE! Call back 30 days in a row and he's NEVER THERE! So, that's the reason the store is so bad. Zero manager, and next to zero dollars are what the workers are paid. So of course, nothing gets done. All morning long, they have large pallets in half of the aisles. Restocking. The workers don't want you in their way. So, you don't get to buy anything from where they are working. If I see pallets stacked in a particular aisle, I have learned not to even bother trying. Do without! If you were to let your toddler walk loose, they could easily be injured or even killed by one of these restocking workers. They race around with heavy steel pallet jacks that weight several hundred pounds, more than enough to kill a small child if they are hit by one. Restocking should be done at NIGHT, when there are no customers in the store. Common sense! Not just pallets and jacks are racing about. But, order-pickers too! They push smaller carts, but they are in a hurry and you need to stay out of their way, or they will hit you. There are lots of them and it's like dodging traffic on the freeway! There are so many pallets sitting at the front of the store, near the produce, that there's NO WAY you can get a shopping cart through there. Who would make a store like this? Pallets everywhere you look? Insane! You absolutely do not belong in this store while restocking is taking place! But, there's no manager, so nobody notices or cares! Do NOT buy Marketside food items, like I used to. Two of the items that I would eat were removed for LISTERIA contamination! There's more listeria coming soon and you can't predict which item will be next. People DIE from this, so it's definitely no joke at all. Look it up! Walmart and Listeria! See for yourself. The prices are TRIPLE. Here's how I know this. The coffee I buy was $12+. Then, it dropped to $7, because nobody was buying it. That means the store pays $5 for the coffee and sells it for almost TRIPLE what it costs them. There are no "low everyday prices", like they try to claim. Triple prices, are what you really get. The Chinese merchandise is just absolute TRASH. Most of what you find at Walmart comes from China and it's as cheaply made as it can possibly be. A 60-day clothing item is certainly no bargain. There's an anti-theft gate in the front, but it never works. It should be locked open, so it doesn't alarm every time you walk through. But, nobody cares and there's no manager to notice this. The merchandise on the top shelves is not reachable. Again, not a single person notices or cares! Everyone in Walmart is just rushing to get their work done, so they can go home. Not one single person thinks about anything. They simply stack the items on the existing shelves and if you can't reach them, then just buy something else! Or, go without! The self-checkout machines often stop, because they assume you are stealing, when you are not. A worker needs to come over and reset the fault, so you can continue. When you buy the last item, it takes DAYS for them to get more. Even though they should be tracking what is bought and how many are left. Remember, NO MANAGER! So, nothing gets checked and that is why inventory is allowed to run completely out. I went as far as to call the Bentonville corporate office about problems. But, the corporate office is as bad as this store is! They can't be bothered. If you don't like our store, then just go somewhere else, is their attitude. Here's the final straw! One crazy woman came over and was ready to assault me, for sorting through potatoes and avoiding the moldy ones! She used her radio to get backup and was ready to start a fight and injure me! OVER MOLDY PRODUCE! Apparently, she has no idea that some produce has mold and she just assumed I was trying to steal something! Then, she tells me how she's been there for decades and in all that time, she still has not figured out that potatoes sometimes have mold on them! Absolutely CRAZY! My god, this is just an all-around lousy store! I really don't know how the hell they even manage to stay in business! Now, there are some dedicated workers there, who try their best to do everything right in their departments. Some areas of the store are fine. But, can you really blame anyone for not giving it their all? They are paid NOTHING! My god, they are fired if they try to use a sick day! I feel sorry for the poor employees. I really do. The way the employees are mistreated only makes me resent this store even more! Overall, this is just a miserable shopping experience! You really gotta be both highly tolerant and completely desperate to use this store on a regular basis! My god, I don't why I even put up with this trash store! I really must be insane to continue using it! read more

Went to return an item around 8:30pm the lady I believe her name was Amalia she was working in the customer service department had the worst attitude and not very helpful. Those type of employees should not be working with customers as they are there with a miserable face. read more

Manger Judy wouldn't scan my gift card. Called me a scammer. Let all the food go to waist. She said it wasnt her problem. Gift cards should be treated as cash. This tattoo lady had issues. I really hate her. Gonna find a way to sue her for defamation. Had to go to Walmart down the street with absolutely zero issues. All for milk and bread. What the hell is judies problem. read more

Walmart Supercenter - Stupid lazy manager Judy called me a scammer. - Department Stores Near Me - Cerritos, California

I am appalled at the degradation in customer service at Walmart. I used to spend $300 per week in Cerritos, but now only go occasionally for items I can't find elsewhere because of the poor customer service and the amount of merchandise that is locked up. I don't buy anything that is locked up. Several times, I had the experience of buying a lot of groceries and the cashier did not want to bag my purchases for me. This should be standard service in any grocery store because there is a right way to bag groceries to avoid damage. I read the policy now is for customers to bag their own items and I find this appalling. If Walmart expects me to bag my own items after spending hundreds of dollars in their store, then I will stop shopping at Walmart completely and I think everyone else should demand better service. If we don't put up with bad treatment, Walmart will do better. read more

I give them 1 star only because I couldn't give them 0 stars. I came in today with my mom who is in a wheelchair. Mind you she's has cancer. The lady who works there was extremely rude to my mom who is in a wheelchair.She was the lady who worked in the changing room area. Plus she smelled like a ash tray. She smelled like she just smoked 2 packs of Cigarettes and didn't wash her hands afterwards. If your going to have people who work there have them try to like their job or atleast fake be nice. Especially being rude to my mom who is in a wheelchair. Shame on you for being disrespectful and extremely rude to my mom. Me I don't care but that's my mom. I didn't get her name. When I had words with her she removed her name tag. I will never come back and tell my friends and family to not come here. Especially when we shop there all the time. Maybe hire some better people who actually likes their job and who doesn't smell like a dirty nasty ash tray.Try Being nice Especially to a woman who is in a wheelchair and has cancer being nice goes along way. WHO DOES THAT !!!!!! DISGUSTING!!!!! DONT GO THERE !!! THE PEOPLE THERE WILL TREAT AND TALK TO YOU LIKE CRAP!!!!. read more

6/11/23 Ok folks, we're definitely in the 'hood...when the guy who answers the button you just pressed for service is of questionable hygiene practices and is upset that you woke him up to do his job. He sloths his way to you by dragging one heel at a time. No "Hello, how do you do" but says, "What do you want?" In a short irritated tone. He opens the case and I asked if that's the only one left because it looks like it was already opened prior & it's all taped up. And he asks my husband-looking annoyed/"Do you want it? you can touch it but you can't open it" w/ a serious demeanor....as if we would actually do just that. He said, its just the "exterior" and it's probably "ok". I'm leaning towards NOT purchasing it but hubby insists he's going to buy it anyway. And it doesn't end there, he proceeded to take us to the longest line there is. What a croc! I'm writing this review as I wait in line and I must've aged 10 years. I reached out to another employee while in line & he explained that we could've gone to another line & just inform there which cashier our item is located. That would've been helpful information 15-20 minutes ago!! Argh!!! Hubby went & looked for a supervisor & he said that this employee was supposed to ring it up at the electronics department. The supervisor informed my husband that he will talk to the employee. At the very least, when it was my turn to pay the cashier & I told her about the incident, she sincerely apologized & she did say IT IS the longest line. Hence the 2nd star. We avoided going to the Long Beach Towne Center Walmart because we thought we'd be better off at Cerritos. It takes one bad apple to make the rest rotten, I hope I'm wrong in this scenario. read more

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I meant to write this Monday night but forgot. A+ customer by Jeremy in the knives dept. he was able to locate the one knife that was left I drove to this location for out of four drawers that didn't look well organized at all. He found the knife and was able to evn locate another I could nvr find at my nearest Walmart to my apt. read more

What can I say, who does't know Walmart. Also, who does not love a deal. Walmart is a great discount retailer where you can find pretty much most things you may need. Very convenient and a great way to save money with the pace of everything going up with inflation. I have not been to this location for many, many years. But it looks like they remodeled this location. The bathrooms are really nice now, inside is clean and is their large typical footprint. The reason we made the trip is my wife wanted some peep plush only available online to pick up from this location. She was so happy to get it. To pick something up online, it is super easy, in the app, select you have arrived, tell them the spot number you in and they bring it to your car in less than 30 seconds, great service. But of course as we were there she found some giant Peeps not available local to us, so of course had to buy a blue one and a yellow one. So soft and cute. I myself found some habanero sauce that I really like "Yellow Bird" it has very nice amount of spice, only need a small amount, but if you really want to turn up the heat, add a lot and really spice up your life. The great thing about this sauce is that is very low sodium compared to most hot sauce out there, only 40 mg of sodium per TSP. So a great find, even better, these were on sale for only .25 cents each. So I grabbed a bunch. Whether you need groceries, cleaning supplies, home goods, garden, etc. you will probably find it at Walmart. Enjoy! read more

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Use self checkout only..... Today I thought of using the cashier line, bad idea!!! The girl scanning my items double scanned 5 of the nine items! The worst part was she double scanned a meat item that was $12 and she forgot to remove it. From now on, I will only use the self checkout and limit my item purchases to ten items. The other item that bothered me was she charged me $2.70 /Hass avocado each . She scanned it as a tropical avocado. The avocado had a price sticker and chose to scan her price sheet instead. Overall watch and listen to the beeps as they scan. Use self checkout if possible, count your items purchased and match to your receipt. read more

This is a nice Walmart. I stopped in to return a swimsuit I didn't care for that I ordered online. The return center was an easy experience. The store is maintained nicely and the service is friendly. I also picked up some Dodgers pool shoes for my husband. Overall I'd definitely shop at this location again. read more

Walmart Supercenter - Dodgers pool shoes - Department Stores Near Me - Cerritos, California

Very busy location. So many things were out of place. The store itself was messy. The workers acted like they didnt want to be there. There was a homeless man sitting out front. Finding parking was horrible! read more

A good store to do your online orders. But make sure you do not schedule your pickup late at night as some of the folks manning the curbside have already gone home. If you are sick and tired of going into the store buying things you need, why not do curbside pickup. You have to create an account and do your shopping from the app. You can download the app from the Apple Store or Google play store. read more

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I love this Walmart! I come here very often and I love how the lines are never too long, all the self-check out lines are always open. All the employees are super friendly and everything is very organized and neat and very easy to find. I often do the curbside pickup option as well because it's helps me get my things quickly and it also stops me from over spending because once I step foot in the store I'm buying way more than what I came for. Returns are also very easy at this location, and parking isn't too bad because it's a large parking lot. 5 stars for this Walmart because it rocks. read more

Just had my first bad experience at this walmart. The cashier Carol in garden was extremely rude. She disrespected myself and my daughter and refused to check us out and went to a different register to attend others. We called management and the manager had to check us out. The lady was still talking disrespectful to us while checking other people out. She had to ask her employee to have her back when that employee had nothing to do with the situation. The interaction is all on camera so I hope Management fires this lady for the ugly behavior she displayed . read more

Walmart Supercenter - Department Stores Near Me - Cerritos, California

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I came here for a product to kill moths that came in Purina dog food from PetSmart. I bought a box of sticky tape that attracts moths and they can't get away. I sure hope it works. I only saw 4 moths, but I don't want more. Nice selection to choose from for insects and rodents. read more

Walmart Supercenter - Yummy muffins - Department Stores Near Me - Cerritos, California

Best order on line and pick up! It works for me. The customer service is good. Efficient with bringing out orders. Very rarely have an issue. I tried Vons and it was not user friendly at all. read more

It's interesting that the Great Value cake mix has a much greater cooking time at the same temperature for a 9"cake pan. Well, i baked all three and i wouldn't depend upon the baking time. 22-23 min in all three cake mixes produced a perfectly baked cake for a 9" pan. read more

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My prior experiences at Walmart have been acceptable as I usually zip in and out using self-checkout. My mistake yesterday (Saturday afternoon) was wanting to impulse buy something in the makeup section. The item I wanted to purchase needed to be unlocked by an employee. There were 3 employees standing around engrossed in conversation with each other. They were not helping any other customers to my knowledge. When I asked for help one shooed at me as I tried to show her what I wanted to buy. After she impatiently unlocked the item and brought it back to the checkout counter, one set my item off to the side as the 3 of them continued to chit chat with their backs turned to me and acting like I didn't exist. I left without purchasing anything. This was one of the worst customer service experiences I've encountered in a while. Avoid buying makeup items here that would require "assistance" from an employee to unlock items for you. Save yourself the hassle of feeling belittled and disregarded by rude employees. Stick with Target, Sephora, online shopping, anywhere else! You have been forewarned. ***End of PSA*** read more

I understand that Walmart doesn't have the highest expectation for customer service, but that being said, I don't think it is unreasonable for me to expect that the staff is knowledgeable about their store, or at the very least, polite enough to point us in the proper direction or tell us that they aren't super sure. I've come to this Walmart a handful of times (typically for the no contact pick-up they have!), but today I went down into the store to look for a few items that I needed. I was looking for a paper hand fan, and a staff member by the name of Marcos was walking by. I had tried to ask him as he was walking by me, but he literally just looked at me while he kept walking then proceeded to pretend that he didn't hear me. I want to give him the benefit of the doubt, but we literally made eye contact as he was passing me. Walmart has good deals for pretty much everything under the sun, so business as normal in that department. The store itself is clean, there aren't random items clattered everywhere or broken items shoved in the back. read more

This review is focused on the Vision Center inside the Cerritos Walmart Supercenter. I needed a nosepad for my glasses (that were purchased at a pricey optometry store) and I saw online that they sold them at this store. I was having trouble finding them but was referred to the Vision Center. I was greeted immediately by several young ladies who proceeded to try and find a set that would fit my glasses. After checking their stock it appeared that I was out of luck. Nothing in stock would work. Just as I was about to walk away, one of the customer service representatives asked to see my glasses again. She took them into the workshop area and was eventually able to find a random nosepad that worked! I was most appreciative and asked how much the service and replacement cost. The young lady said no charge, and said my offer of a tip was not necessary. I was blown away by this simple act of kindness and phenomenal customer service. Unfortunately it's extremely rare these days. Many thanks to the amazing team at the Cerritos Walmart Vision Center!!! You've earned a loyal customer. read more

I'm not sure if this one is a newer Walmart, but I've only been to one other Walmart (in Burbank) and this one was much nicer. It's HUGE. It's clean. The workers were actually helpful. Of course, it had lots of the typical Walmart deals which got me to buy more stuff than I probably needed. Not a big deal, but I should've gotten a cart. I had way too much stuff to carry in my hands. Haha. read more

Give your managers some authority to honor a promo code that was 12 hours past it's deadline! I had a measly $10 off promo code that I was late by 1/2 day (cause I was sick in bed) - but they all threw up their hands that there was nothing they could do. I asked for a courtesy credit unrelated to my code - but no authority!! Actually I think they did not want to help! It's Walmart not Target - my mistake for even asking!! read more

You know it's like I gotta look at reviews now to figure out which is the best ones because you go to Walmart and you figure it's gonna be the same service Walmart as it always been but this Walmart in particular was one of the worst and customer service and we were waiting by automotive to figure out what kind of battery we need it turns out there was 10 workers in one area and not one of them could help us and then they called someone and when we talked to him about 15 minutes later, they acted like they were bugged because they called someone 15 minutes ago and then we waited there for about 30 minutes and then we asked again and again they acted like they were bugged with attitude which pissed me off and made me have an attitude too all the workers there don't care they don't know customer service, and after seeing the review originally on this site, I should've looked at it first I give this one star I will never be back to this location again and they're lucky. Is this this location and not Walmart has a hole Walmart doesn't get that there's other places like target that sell just like them so next time you need to tell your workers to stop laughing and messing around and actually helped customers read more

Always very friendly, clean, and accommodating. It took a while because they couldn't find my information in their system but not their fault at all...it was due to a systems upgrade. read more

The older worker Lisa was taking her sweet time ringing out my stuff and stopped at least twice to do something on the side instead of quickly scannin my items. read more

This Walmart is actually one of the nicer locations. They have redone this store and it's so nice. The employees are kind but there are always pallets in the middle of the isles and they don't get moved. read more

0 stars! We were holding in while at checkout someone, theyre taking long and the cashiers and Manager didnt told them to step aside to help the next customer... we were trying to put our grocery but they were right there on our way.. and they wont listen when we said excuse me... read more

I have been coming to this walmart for years and not once did I have a bad experience. This lady Carol was so disrespectful. She even stopped attending us to go open another register and attend others. Another woman was also disrespected by this same woman. The Store Manager had to check us out and Carol acted like a victim when the manager showed up. They are more than welcome to look at the cameras and see it was her fault. Terrible attitude from a grown ass lady. She must have not had a great mom to teach her wrong and right. Disgusting behavior. read more

Walmart Supercenter - Department Stores Near Me - Cerritos, California