The store is well stocked and service is decent, but Walmart policies are questionable. Do not buy clothing! Since the Covid 19, they have a no return for clothing until further notice! Brand new, just the wrong size. There was no sign, warning you of this new policy until you try to return something. It's ridiculous, if they're so scared of covid they should close. But no! They just want our money but don't want to provide the services. Target and Costco allow returns. Everyone at those stores must be infected with covid! WALMART STOP BEING A JERK! read more

Sally doesn't seem to like her job. Asked her a couple questions regarding the air conditioning all she said was she doesn't know and out me on hold. So I called again to speak to sally and no costumer service or hospitality appalled by her behavior. read more

Had a appointment for oil change and tires @ 12. Show up at 11:45 no one's at the counter. Waited for 10 minutes for someone to show up. Just to be told, oh you have to wait for a tech outside in the shop to write you up, just go outside in the shop and find one. Then wait another 15 minutes to be told by the tech it is impossible to have a appointment for a oil change and that he couldn't do it today because all the walk-ins. Meanwhile I went to talk to manager Daniel, and he says they will honor it, just tell the techs that he ok'd it. Then wait for additional 30 minutes just to ignored by the techs now. By far worst experience I've had by a business I'm paying to do a job. I just left and paid $60 more to have my tires mounted and a oil change. WORTH IT. Save your time and the headache, go somewhere else. read more

This particular Walmart looks small from the outside, but it is actually quite large on the inside. Some of the smaller Walmarts can be a challenge because they don't carry many products, but that didn't seem to be the case here. I thought it was a nice store. Everything was neat and clean, and the shelves were maintained in an orderly fashion. read more

Walmart - Department Stores Near Me - Simi Valley, California

Worst customer service I have ever experienced. Everything is locked up, took over ten minutes to get an associate with a key and then they stand over you while you try to shop. Other customers waiting for you to finish so they can get help. Complaining to store manager brings justification that everyone is locking everything up....? So bad customer service is ok? Target doesn't have deodorant locked up! read more

I counted down the days till I was able to purchase a Kitchen aid on black Friday that I have been wanting so badly. The price was perfectly low! When I went to pick up my order in store, the kitchen aid was nowhere to be found. Apparently it was not sent from Walmart.com and they had no more in stock. After speaking with the store associate and someone from customer service at Walmart.com, I was told ,"The only option is to refund the money and purchase it at full price another time when it's back in stock."...... Are you freaking kidding me?! I could not believe they weren't willing to satisfy me in any way. Well, I ended up looking at TARGET and they were so helpful! Because the price labels were a bit confusing, an associate took the time to help me find the one I was looking for and sold it to me for a cheaper price than I originally paid at Walmart! Walmart, YOU FAILED. read more

Convenient location with plenty of parking if you need something in a pinch, but their sanitation and employee-customer relations are both in desperate need of management and training. A lot of parking available to their customers and the shelves are usually stocked. That being said, i've encountered multiple occasions where i've seen expired products pushed to the front that have been expired beyond their daily restocking. Other times the products have felt extremely dirty or have even had alive or dead bugs on them! I'm almost always disappointed in their employees who constantly remind me why I prefer to go out of my way to Target. Some of their team is positive and helpful, but most act like they hate their lives and treat all the customers like absolute garbage whenever they ask where something might be or as you're making you way through check out. My last experience here involved the self-check out lady rolling her eyes and storming over to approve the purchase then scoffing at me immediately after... It's clear a lot of violations happen here and that their employees are not happy. Hopefully management takes these reviews seriously, but from the looks of other reviews that's doubtful. read more

Just shopped at Walmart in Simi. I had a cart full of items and only one checker working. The self check out was full. It was terrible. Ladies working were nice. But one lady said she hadn't work in 17 days and she only got 4hrs today. Get these employees working. We need service. read more

Maverick, in the Walmart Optometry Dept., was very sweet, helpful and professional. We take our glasses prescriptions to Walmart pharmacy for great service and prices! read more

Walmart - Eyeglass fitting - Department Stores Near Me - Simi Valley, California

This place is awesome walked in after work to get couple of things I forgot the woman's name that works here also the guys name they both took the time to show me where the item was that I was looking for very friendly outgoing and offered me help with an awesome attitude read more

Waited around 40 minutes for ANYONE to open some of the locked cosmetics and skincare. There was a group of about 6 or 7 of us waiting for an employee with keys to help us. Any other passing employees said they couldn't help us because they didn't have keys, each refused to call another employee to help. Multiple people went to the front desk and registers to ask for help and were met with blatant dismissal. Normally I'm very lenient with this whole ordeal but this is inexcusable. I waited FORTY minutes to not even get what i needed like GIRL. read more

I'm not sure if Walmart Corporate knows how the different departments within Walmart Simi Valley operate, but the door greeter let me know that the returns department closed 2 hours early tonight because Walmart is understaffed. I specifically drove out of my way to do a return, and now I will have to drive back again. You don't experience this employee choice management of company hours at Target. I won't be wasting my time at Walmart, shopping again. Companies that don't monitor what their employees are doing will lose customer business, and when I complain to my family and friends, the loss will be more significant than initially realized. read more

If you want pool supplies... DON'T go to Walmart. So yelp says I have to keep writing, OK. Walmart blows when it comes to pool supplies. read more

Walmart - Walmart pool supplies. - Department Stores Near Me - Simi Valley, California

I did this store pick up of photos many times. This time I wanted to cancel an order immediately after I placed the order. I called the store phone number noted in the order receipt e-mail and was given the photo department direct number to call. Since then there was massive confusion. The dept lady asked me to call 1800-walmart and was reluctantly to track by my order number and insisted the order # has to start with 2001. What a waste time! read more

OMG made the mistake of coming in here again because I really needed something that they were out of in every other store in the entire city..Anyway I happened to walk past the cosmetics isles...I wasn't buying any of that but if I was, I would've left immediately because THEY'RE ALL LOCKED AWAY AS IF THEY ARE CIGARETTES OR SPRAY PAINT OR SOMETHING!!! So you can't shop, touch or look at an item without an employee to come unlock it for you??? So if you want to look at a few shades of something or ingredients of the items you have to have an employee stand there and watch you? LOL what a joke! NOBODY shops for cosmetics that way!!!! I will now be sure to NEVER buy cosmetics here, I will either go to a different store that doesn't have the entire section locked or I will order online if it's something I don't need to look at before I buy it. Then on the way out you have to wait to have your receipt scanned and then on your walk to the car you have to go through the cloud of smoke that awaits you right outside the doors from all the employees on their smoke break. What a lovely visit, I will NEVER return here unless I absolutely cannot find what I'm looking for in any other store and I am too tired or sick to drive to a store in another city to find what I need. This store management has a very difficult time grasping what the consumer wants and how if you Make something inconvenient, nobody will want it. read more

By far the worst Walmart I've ever been to! The layout is horrendous. The checkout lines are an absolute joke! The staff are rude and have zero clue what's going on. There's never a manager available to address issues! I thought this might've been a one time thing here but it gets worse with every visit. If Walmart corporate cares this little about the condition of their store and the shitty customer experience they need to just close the damn doors for good! I will never spend a penny at this store again! read more

All I wanted was some chocolate milk. What they had was expired by about three weeks but still on the shelf. I bought some Orange Juice instead and stood in line for over 20 minutes because they only had two lanes open and I got stuck behind someone buying at least a dozen gift cards. I would have just left but I was thirsty so I had already started drinking the juice before I realized I was going to be stuck in line. I refuse to use self checkout because without exaggerating at all, I have literally never successfully used self checkout at any Walmart without it seizing up and making me wait for an employee to come and help me which means I then have to wait for the employee to get done helping all the other people who have the same problem before they can help me. The only reason I used to shop at Walmart was because I could grab a box of ammo with my groceries. The customer service has always been terrible and that's just accepted due to the price and convenience. The scales of convenience have tipped so hard now though that the price isn't enough to justify it read more

Walmart - Department Stores Near Me - Simi Valley, California

Venessa, Walmart's Team Lead on Christmas Eve, delivered a subpar customer service experience. Her lack of empathy and inefficiency during a crucial holiday period significantly worsened the overall shopping experience. read more

Five stars just for the photo on display right now w all the trash on the restroom floor

I came here and bought a small cooler. Yes I placed items inside the cooler, I didn't get a basket and my other hand was holding a heavy item. I had every intention of paying for these items inside my cooler.I went to the self checkout and also had the item in my other hand. It was heavy. I had to lean my cooler on the scanner for a moment while I scanned the heavier item. I didn't set the cooler in the bagging area while I scanned my other item. I did nothing to indicate that I had already scanned the cooler. In the span of 5 seconds, the self checkout attendant is standing 2 feet away from me watching me. That would be fine, except before I could even set the drinks down That I scanned, she comes up and requests I open my cooler for her to check inside to determine if I am trying to steal. Mind you, I haven't finished scanning my items and I have been standing there for 10 seconds at this point. I haven't gotten a chance to scan all of my items. So i open the cooler for her which was my next task regardless, and pull out the items that were inside and continue to scan the items while she stood there. It was very very awkward and unnecessary, and I must say I've never been the suspect of such suspicion before. I am not a thief. Had She just watched from afar she would've watched me Open the cooler and pay for my items. If I had pressed the pay button without opening the cooler, fine, THEN come and ask. But to come request I open the cooler for you to check immediately after coming to the self checkout before I even had a chance to use my free hand to open the cooler at all, that's is HIGHLY obnoxious. Then on my way out, I was required to stand in line to Have my receipt checked (and this is now 2 minutes after I was just checked, and have my purchased items checked AGAIN.) my receipt said I purchased multiple items yet I was only holding one. Obviously my items are inside my cooler. But we still had to check before I could go. Mind you, when I say small cooler it's one of the smallest coolers they sell. Really can't fit much inside it. It was kind of comical in hindsight. I am a nurse and I have worked in some low income, high crime areas where stores and hospitals and fast food and gas stations operated this way. I didn't know Simi Valley was akin to East LA. I intended to drop these things off at my car and go back inside and get one more thing but I was so put off by the visit, I don't want to go back inside. I'm going to another store down the street that doesnt operate this way. In the future I'll probably just order my items from amazon online. I've lived in this city for over 20 years and the way Walmart specifically has changed their store to prevent theft to the point of being annoying to the customer, it's upsetting.It was not like this before. All their cosmetics are now locked up, so I'll also be picking up a few things from that department from target up the street.thats like 2 entire isles that are completely inaccessible without an employee. The flashlights are also locked up. I didn't even check the electronics. The experience really is worth paying a few more dollars. Suggestion: have your employees prevent theft by bugging the customers AFTER they've made their purchase or are attempting to make their purchase with money. Not 5 seconds after they walk up to the scanner. That is so so so very annoying. I'm addition, if you're having employees check for theft at the registers, there's no need to force them to wait in line to exit the store so another employee can again check for theft. It's beyond ridiculous. I won't return to see if any of this is implemented and by the looks of the reviews, the store really doesn't care. I will definitely share my experience with everybody I know to save them the trouble of shopping here. It's simple. Anywhere I am treated like a thief is somewhere I am clearly not welcome and if a store doesn't want my business, then I won't be a customer. Plus, they never resolved the maggot tomatoes. That was really gross. read more

I have refused to shop at this Walmart location for the past year and a half and today, I thought I would give them another chance, but once again, this store has demonstrated their absolutely awful customer service behavior. I asked to purchase a BBQ that would not fit in my car and it also weighed 137 lbs. The manager, Austin, would not allow me to pay for it and hold it for a while so I could have someone come over to pick it up for me. This is absolutely ridiculous considering that I could order it online and the store holds the order for 4 days as it is stated on their website when ordering. I will never purchase anything in this store again! What type of associates does this store hire where the basic skills of customer service are so lacking. Does this store think that they get so much business that they could care less about losing sales. This is definitely a time when I will be reaching out to Walmart Corp to at least vent my frustrations on the quality of customer service and the rudeness of the associates at this location. I will be gladly buy the BBQ at another store chain even if I have to pay more money. Walmart Simi Valley doesn't deserve one cent of my money. Walmart Corp needs to invest some time in training this store's managers and associates or find new associates that care about customer service! read more

this is the worst Walmart ever!!!!! The employees don't wanna help whatsoever I asked 5 different people where an isle was and they all told me a different place. they need to figure it where there isles are! YOU WORK THERE LEARN WHERE STUFF IT IS!!! I wish I could give a zero star review!!!!! read more

CLEAN YOUR BATHROOM!!!!!!!!!!!!! So disgusting!! Huge logs lying around in toilets. Pee on every seat. Trash EVERYWHERE. GROSS!!!! Ended up leaving because I had to pee but couldn't go there. Enough people just chit-chatting that they could find someone to clean. I won't be going back! read more

Just went through self check out. Don't forget to check your receipts before leaving the store. I was charged for an item I didn't purchase. Had to stand in the service line for 15 minutes to get my money back. read more

We were looking for a scale and two workers saw us struggle to grab the items because their carts/shelves were in the way. Instead of helping, the guy said "be careful" continued talking behind the backs of their other coworkers. We shouldn't have had to deal with that. read more

This Walmart is garbage. Every employee is extremely rude, it is an absolutely disorganized, disgusting mess, and they won't even honor their own online prices. Trash establishment. Do not shop here. read more

Fresh fruit and vegetables pretty much removed and gone. Meat gone, bakery gone too. Grocery selection cut way back. Wrong prices are common on items, expensive, slow re-stocking the empty shelf, poor quality. The auto department is like going to the DMV. Poorly staffed with indifferent employees. This place is awful. Target much better place to shop. read more

I went in there and I ended up waiting for 15 minutes for someone to open the glass cosmetic case. I pushed the button four times, I heard the call go out for a customer needing service in cosmetics. The last two times I pushed it I didn't hear anything meaning that someone must have shut it off or something. I know they could see me on camera standing there waiting. Finally I got fed up and I left everything I was buying and walked out. I ended up going to Target. That's unacceptable and I will be talking to the store manager. They ignored me and I can see employees stocking further down the isle in another department. The call went out over there radios and they just looked at me and kept working. They were there the entire fifteen minutes and not a word. I understand being busy but 15 minutes is over the top. read more

Quite literally the worst Walmart in America. Even worse then the Walmarts in Detroit that are being robbed for everything inside. Simi valley Walmart has horrible customer service you end up waiting 20-30 minutes for any product locked up. Just don't come here stay far far away!!! read more

I went there to buy a couple of cosmetic items. I noticed that everything is under lock and key. This is so ridiculous. I understand about security but come on. I felt so sorry for the older women who was the employee there. There was no one there to help her out and there were about 5 of us who needed help. If you just want to look at something she has to wait for you to get done. If you want to compare other products she has to be there with you. After you finally decide what you want she has to put the product in a plastic container that has a lock and give it to you to take to the register. I was talking to the other ladies while I was waiting. We told her we aren't upset with her. It was Walmart's system that was totally absurd. Who ever came up with this loss prevention idea has never work in cosmetics. Maybe if they had to work it for a couple of weeks they would see it's not a very smart idea. Please Walmart re - think this stupid process. read more

The Customer Center had an issue with a tablet I was trying to return even though I had the receipt and I was within the 30 days to return the electronic device. The customer Center sent me back to the electronics department to try to help me with the return. The older salesman at the electronics department was very rude and abrasive in telling me that they don't do returns there. I tried to explain my problem and the salesman didn't want to hear one thing I had to say. he cut me short. I had to raise my voice to ask for a manager. I don't like raising my voice. I'm a pretty chill person. And I was lucky to to meet the manager Dayanna because she spoke to me in a respectful manner and escort me back to customer center to see if she can help me with my return. So Dayanna and the other male worker tried to help me because they were having issues with the receipt, but in the end they were able to do the return. And I was able to use that money to shop in the store that day I was very pleased how easy she made. It seem to fix my problem. Im glad that Diana is in a manager position and I hope she goes far in the company. read more

My wife and I went to get a few things tonight, which we found and then we proceeded to go and pay for everything...the whole town of simi valley was there and the only check stands that were open was the self checkout. We stood there in the same spot for 10 minutes and didn't move. I went ahead and left the cart and proceeded to walk out. Some lady came out of who knows where and was staring at the crowd, slack jawed and not calling anyone. We started out to the car and there was another lady cruising slowly on the ride on carts and we told her that there was a lot of people trying to check out with no movement and she barked a very rude "I KNOW" at us. Never again are we going there. We have better luck at Target read more

On hold TWENTY minutes; ABSOLUTELY unacceptable. When I called, persona answered phone, said one person was ahead of me, then placed on hold for twenty minutes! I'm off to TARGET! read more

Literally the worst Walmart I've ever been in (which I know, isn't saying much...) The great thing is, I always seem to forget just how awful it is, until I walk in and see their grocery section (which might actually be better served to be at a local gas station). I just upped my review from a one, to a two star, because their gardening section is nice, and the store is pretty clean. Just, go to Aldi, I wish I'd gone to Aldi. read more

The best Walmart. Where decent good looking people shop. This will be my chosen Walmart Fallbrook Walmart is scary. And Northridge same

Customer service is unresponsive and impossible to get someone to just answer the phone. Ordered tires to be installed, but was not notified that the 2nd tire never came in and was delayed for my scheduled installation. Mom called to check on tires and was "literally", hung up on mid sentence. Twice told they would call her back in an hour and, nothing. I had to get involved, her son, and try to resolve this. Eric, auto service Mgr, was very helpful in trying to resolve the issue. I had to cancel my initial order and reorder the tires. Today, is the scheduled day of delivery to the store and I can't get anyone in auto service or "operator", to answer the phone. It's only 6pm... Extention for orders on "walmart.com", aren't answering either. Do I really have to drive over there to resolve this? Last resort is to contact, "Corporate", which I don't want to do. Someone please read this and offer me a solution... read more

This is the last place I would walk in for anything. The most unfriendly service from a woman "Niki" and an incompetent manager "Veen or Veer" I rather drive further and or pay more to go to this store. read more

Worst Walmart ever Built. They are so rude to the customers. Especially if you're trying to buy sports cards. They have a real hate for us collectors. The manager Cathy is so rude and aggressive. Like most of the front staff. read more

This Walmart is the WORST!!! Today is asked FIVE employees to look something up for me to see if they had a size in stock. I was flat out told no by all of them (mind you it says in stock online), I was told it would be out of it was there. Well dang I wasn't aware things couldn't have multiple places and or get moved. I wanted a simple answer and no one could take the time to even check for me. This right here is why I ALWAYS shop at TARGET! Sadly Target doesn't carry the one item I needed. read more

This is about the Auto Services department only. I needed two used tires I owned mounted on two wheels I carried in. After standing in line 20 minutes, I was informed that they cannot mount any tire that is not brand new, due to California onerous legal climate. During my visit, there was one good natured, efficient guy working the counter with 3-4 people in line. It wasn't super busy in the shop, and it was mid morning. One thing of note; the department manager arrived, saw the line and then looked at me (last one in the line) and acted like he was going to open another register. I responded that the others in line were in front of me, and he said "oh, ok" and then retreated to his office never to appear again. This is one of the things that's frustrating about observing customer service; it would have been so simple for the manager to open another register for a few minutes, handle the 3 people in line, and I would have waited 5 minutes instead of 20. But he probably had some important paperwork or Minecraft, FaceBook or Farmville work to do. Key points; They will not mount a used tire. Could be better at dynamically adding cashier in Automotive area / manager assistance. read more