poor customer service talk 4 associates and all of them had that look like they didn't want to help and had to say excuse me 3 times to 2 of them to get they attention cause they were to busy talking to each other and the cashier had an attitude like she had no patience and she was ready to go read more

WORST PLACE WORST SERVICE. 3/21/12I saw a mini refrigerator/freezer on Walmart.com & wanted to see if the store had it in stock, I called & after ~15 rings (their average is 18 rings), Dept. Mgr answered ph (later found out his name's Kelly) I asked him if they had an IGLOO 3.2 cubic feet refrigerator/freezer, model number FR320 & he asks me the brand name. I repeat it, he asks me the size, I repeat it.. He comes back on the line a few minutes later & tells me they have it in stock for $74.95. WOW! Online $109 & this store has it for $75? I rush there & see it is no where to be found by me or 3 other employees. I ask for a mgr & they are ALL in a meeting. ALL management staff in a meeting without anyone responsible for the whole store? I wait & finally after I made a fuss, an Asst.. Mgr was called. While I was making a fuss to speak to somebody, I was calling the store & that's how I know the average rings is 18, I also called the Market Mgr Don Kerr (who has yet to call me back). After I made the complaint to the Asst Mgr (who obviously didn't seem to concerned), I left. Then I placed order online & chose the option to pick it up at the same store, I received an e-mail on 3/23/12 stating my item was ready to be picked up & the e-mail had the hours of pick up listed as 10am to 10pm. After work, I get there a couple of minutes before 10 & after finding parking, I enter the store at 10:04 PM and see Daniel near the door & just as I approach him, another lady approached and asked if he was a manager and he proudly said that he was. She wanted to complain about the bad service she just received from a cashier. Once she was done (after realizing that he didn't give a damn), I asked Daniel where the online pick up was. He said that it was at the "Photo Department", but they closed at 9. This store has no communication with their online dept that sent me the e-mail. The next day I get to the store at 10:45 am & approach Photo Dept to find out system is down & I have to go to jewelry dept. I get there to find out no one's there so I called out to an employee near by who was able to get a hold of another employee who approached with a frown on her face that told me she didn't want to be there & didn't much care for what I wanted. Her words w/o a smile said, "you need something?" I explained myself & she turned away & continued what she was doing & mumbled, "you have to come to the register so I can look it up." All the time I was in front of her, she never looked at me or spoke to me other than to ask for my ID. Instead the whole time she was talking across the department with the other employee that I called out to & they kept talking about their personal life & what time lunch was. After scanning my e-mail, she sends a new person who had absolutely no clue, to look for my item. After about 20 minutes, I inquired about the item, it was not found, another employee went to look for it, it was not found, they tried to call a dept mgr, but no one responded. I called the store from the store & asked for a store mgr, then realized it was Saturday, but the employee said, no she IS in the store. After being on hold for 4 min 51 secs, I called again & this time was told by another employee that the store manager just left. I am sure in the 4 min 51 secs she might have known about my me calling. Anyway, asked for the next in command & 10 minutes later another asst. mgr showed up who tried to help me. About 20 min later, he comes back to tell me they can't find it & he can either give me a refund or check the video tapes to find it. He was telling me that he was getting dirty to find it for me. Excuse me, you're doing me a favor? While he had been searching, I called 1-800-Walmart to be insulted by a rep who also didn't seem to give a damn. She was telling me she will forward the complain to the store manager. I told her she was sending the complaint to the same person I am complaining against & she tells me she will send it to the Dist. Mgr. right after I told her that I had already contacted him & did not (till now) receive a response. I asked for a supervisor & she comes back to tell me that the supervisor will not speak to me & someone from the Dist Mgr's office will get back to me. This was a standard lie because how would someone get back to me since till this point, she had not even asked for my ph #. I hung up & called again & was lucky enough to speak to someone who actually acted like she cared & while talking to her, I got tired of waiting in the store & left after being there almost 3 hrs. 1 hr later, I got a call that item was found. I went there to find it in a cart as if it was thrown there & the bottom of the box was completely open & damaged, looked like the fridge might be as well. Even one of the employee said to another, I wouldn't take that either." While they were trying to process a refund, I called corporate office and re-ordered. They didn't even have the courtesy waive expedited shipping. read more

This has to be the worst customer service ever!!! I went in today to purchase a bike for my son . I needed assistance they send me a lady by the name of Elina who did not speak or understand English no help. Spoke to the store manager Tyler and again no help. Went to Target and had the best customer service my son has a new bike! Spent $ 200 Walmart missed out on that money . read more

I always shop at this store. But it was ok at first. Until today. I went in and ask electronic associate to get me an item. It take them 30 minutes to get the item. And it take forever to check out. read more

I literally walked into this walmart and saw how long the customer service line was and walked right back out, and I was in a good mood but accepted the fact that the line was too long. There was Noone at the door when you come in for returns so I walk out the exit door and I told the guy I just walked in but the line is too long. And he started to Hassel me about my recipt. I had .com orders and they don't always have recipt so I was like I'll get it from my email. But he was so rude and made me feel like I was wrong or a thief. I even pointed out that THERE WAS NONE AT THE FRONT HANDING STICKERS FOE RETURNS. I was in the store for 5 seconds before turning around. I didn't even get passed the first piece of merchandise for sale and had .com stickers on them. read more

I like coming to this Walmart since I find myself looking throughout the store on things to buy But .. one time I went to the cashier and told her that if I could use a competitors coupon and she called the manager and she told the cashier yes we do so they rang up the coupon and everything was fine soo.. I went like in the following week and tried to use one of the same coupons that I received again and she said they don't accept competitors coupons I told her I used it before and everything was fine so she called up the manager and the manager said they do not accept them I was confused because first they tell me yes and than no?? whatt?? I have pre-read the coupon policy so I know that is valid but whatever I being a good person didn't want to hold up the huge line and left the store read more

I tried to get on a chance to win 1000.but could not get on the . tried to call store the phone just ran.ran. call to tell the story manager that when I got home two of my items where missing but no one answered the phone...I thank the survey is a Fruad...... read more

Came here the other week to get some random stuff. Seemed to have everything I needed. Long lines and I'm seeing that must be a problem all of the time from other reviews of this Walmart. read more

I have went to this particular store but it could of been any of them, I went 2 days before Christmas, none of the tags in the electronic department matched the items, when I asked the employee about it he said it was not his fault and blamed it on the stocking guy and said F Off, when I asked the manager she said the tags sometimes dont match the item but the price, so I asked her if a tag from a 50'' tv was for a price of a 32'' tv then. So I finally decided to cut all my ties with #Walmart and close my account. The stupidity and incompetence of their employees is so strong that obi wan would be saying the same amount of strength of force with Luke Skywalker. They are so moronic that with every question asked of them and the answers I receive back makes me question humanity in existence. I mean fuck Breh I worked in retail as a kid 15 years ago and still did my job properly without any complaints. I think when looking for employees #Walmart just goes to the nearest continuation school and asks the principal about the lowest 10% of the class that have no future what so ever in the real world and selects them as employees because that's the only way they get away paying people $7.25/hr there for I have switched my business to #Target as I heard they have a better customer service, I went today and it was awesome. It's not even about the money, I only go there because I have a card from when I bought my PS4 cause it's the only place that had it when first out but I finally had enough, Peace read more

We came here to exchange a fitbit that my husband got me for Christmas. Same item, different size. The lady at customer service informed us that we would have to wait for a manager to adjust the price for us, as we had gotten the item on sale and it was now regular price. Several minutes later an associate came and told us that the manager said we'd have to pay the difference between the sale price and regular price, which was $60. We said no way, we had the item and the receipt, and just wanted to do an even exchange. Isn't that the point of having a receipt? The associate shook her head and said she doesn't feel like arguing with us. I said go get your manager please. The so called manager comes out, and as we are explaining the situation to her, doesn't say a word or even look at us. She grabs our receipt and takes it to the back for someone else to look at. She finally comes back and puts her key in the register so the associate can adjust the price. Not once looking at us or offering an apology for the misunderstanding. My husband and I just kept looking at each other in disbelief. The WORST customer service I have ever encountered. read more

gosh one start just because it's closer to castro Valley and the only walmart that I can find my kids hair dressing. No stars because everytime I look for something they don't have inventory. Gosh can they get enough inventory on the shelves.. read more

Today I called to see if a bike was in stock. I was hung up on twice. I asked for the manager, spoke to the assistant manager. I have been on the phone for 10 minutes waiting for her to get back to me. This is the worse service ever. read more

I came in on Thursday to buy my nephew a game and when we came home, he opened it and there was no game. So I called and told them and she was being really nice and told me to go by tomorrow since the customer services was not open. Believe her name was Adele. I was not able to go the next day because I had to work. I come in on today, Sunday morning. There's ways to talk to customers, and the way she was talking was not acceptable. So rude. But then again it is Walmart. What can you expect from it. Couldn't get her name, but she was an older women African American, and a little big. I hope she's not a manager there, because if she is she's doing a terrible job. read more

It's official, I am done with Walmart. Went to the one on Hesperian in San Leandro. It was the first of the month (I realize that was my first mistake) however, you would think that management would make sure that they had enough staff to handle the flow of customers (my bad for thinking that). It took 45 minutes to get checked out. Other Walmarts are either not much better or worse. My time is worth something also. Target has a new loyal customer. read more

Could a walmart be any worse? um, NO! Just drive down the street to target, it's so much better.

Very good service during the day, at night its a little harder to find help.

Not much to be said that most don't know. Store is dirty, service isn't great, prices really aren't better then other places. 0 stars would be my review of possible. read more

Terrible customer service! I was trying to buy a pack of cigarettes which included 10. They didn't have a whole pack so I asked to buy 10 singles for the price of a pack of 10 & they said they couldn't sell that to me. I then told them that buying 10 singles is just like buying a pack because each single they have on the shelf is from a opened pack which includes 10 or more. The one who was taking my order, Annie, called the store manager and she still could not help me! Do not go here. Safe your time and go to the one in Union city. Someone should really just close this down or hire new people. read more

every time I go in this Walmart loss prevention follows me around. It's nerve racking. I can't even browse around because they are following behind me! One time I stopped and started following them around. He didnt like it, and neither do i read more

Not the best Wal-Mart I've seen. The Pleasonton Wal-Mart is better. Most of the employees are nice. If they had better service quality I would give them 4 stars. read more

First of all it is obvious that the employees there are really trying and that is why I'll give 2 stars instead of one. I always forget how much I dislike this location until I stop by to pick something up on my way home. The staff is poorly supported or not trained well enough because they just cannot keep up and always have to call for a manager that never seems to come. It does not matter what time of day I come. I can never get in and out of the store. There also seems to be a morale issue there. The associates seem defeated. Why aren't all associates cross trained? It would have been a huge help if the packdown team could have jumped in on the dozen or so lanes that were shut down to help the lines that were backed up into the shopping aisles. Another suggestion would be to keep wic out of the speedy checkout lanes and maybe make sure the people working those lanes are actually "speedy". It says 20 items or less, but it should say 20 minutes or more. I even had enough time to write this lengthy yelp while I waited to pay for my 5 items. Like I said I can see that the associates there trying but the company has got to get them some help. I will not be back to this location again. read more

This review is for the Walmart on Davis street, San Leandro, California. They have the most ghetto sales associates in the return section that I have ever encountered. They called me, the customer, crazy. They told other customers to get lost. They acted like the street gangsters in the most dangerous places of East Oakland. I usually do not shop at Walmart. Since TJ maxx and Ross were closed this Easter Sunday, so I stopped at this Walmart to buy a few items. It was a big mistake and we will never shop there ever again! I think this store should be closed. I have just contacted the Walmart corporation. I suggest for those unhappy customers to please call 1-800-925-6278 and tell them your experiences. Hopefully the Walmart Headquarters will close this store and hire some decent employees to work at another location. read more

This review is for the Walmart on Davis street, San Leandro, California. They have the most ghetto sales associates in the return section that I have ever encountered. They called me, the customer, crazy. They told other customers to get lost. They acted like the street gangsters in the most dangerous places of East Oakland. I usually do not shop at Walmart. Since TJ maxx and Ross were closed this Easter Sunday, so I stopped at this Walmart to buy a few items. It was a big mistake and we will never shop there ever again! I think this store should be closed. I have just contacted the Walmart corporation. I suggest for those unhappy customers to please call 1-800-925-6278 and tell them your experiences. Hopefully the Walmart Headquarters will close this store and hire some decent employees to work at another location. read more

It is okay for prices. But the staff here are pretty much useless (except for some of those in pharmacy). They don't know ANYTHING! So you can go here and pick up what you need at good prices, but other than that.....stay away. Oh, the parking lot sucks, too! read more

I shop regularly at Walmart and the place is now set up a bit different but they also have more food items and I still spend 1/2 on what I would if I went to lucky's or safeway. I bought a tv there, 2 so far in the last 15 years and have had no problem. The only problem I had was with the bank not wanting me to make my purchase as it was a large sum of money. For vegetables and fruits and canned goods they are great but the meat selection is less than Ideal so if I want good meat safeway is the best of the three. The place is always clean and if there is a spill it is cleaned up right away. They do need a better selection of beer though. read more

good job ! wal mart staff very nice! I notice that some day's they have dept. manager on the reg. they are doing a great job for someone who is not a cashier. read more

i called thru the phone three times and i told them to transfer me to electronics and a lady would answer and say " Yea Sure" in a rude way -__-. And she wouldnt transfer me and i would wait on the phone for like 5min. each time ! i think they should get someone better to do this job. If i could rate this zero stars i would! read more

Parking lot is always packed!! It's annoying but when I do come, they usually have a lot of the things I need or came there for.

I was in there the other day and didnt have the best greeting... there was noone there saying hi like im used to... i asked a few people i did see and the just pointed and said that way .... i got to the area i was looking for and found a nice woman .... i believe her name was joy ( i heard that from another employee ) her name tag was turned around she was busy and helped me find what i needed then led me to a nother employee who was in hardware... i had a few questions and he seemed like he knew what he was talking about ..... i feel bad i dont remember the guys name in electronics ( a young light skined guy) but he was nice too .... all in all i had a nice time except for the few things i really wanted they were out of but things happen i was happy when i left... except the long lines read more

For a busy store, this Walmart has everything that I needed. Went into the women's department and got help right away. The people working in that department were friendly and helpful. I have nothing to say but good. read more

This Store is horrible. I ordered a product to be pick up at this store and they lost it! Not only that but they were severely under staffed. I had to wait in 2 different lines for over an hour and they couldn't find my order nor were they sympathetic about losing it and helping me get my item. I talk to the manager and she was no help and blow me off to a warehouse worker which was no help. Then the next day I called 3 times and finally got ahold of the Stores Assistant manager (Angela) she said she would working on finding my item and seeing what they could do about giving me a store credit. She was to call me back and never did. I called her 2 times to follow up and she never answered or replied! I will never shop at this Walmart again! read more

I bought a 55" cure t.v.last night , got up this morning & opened box, it has a used tv, took it back and while waiting on management, they went to lunch w/out telling me anything. So after about 30 minutes. We found another manager that supposedly didn't know anything about this topic. Then another manager shows up & says for me to call the 1-800- number which is bullshit, now they call 5-0 like we did something wrong. I'll never shop at Walmart ever again. This whole store sucks, management & the pop for butting in on this issue & making us leave w/out our tv what a scam this store has going on read more

Came to the pharmacy the other night to pick up some medicine, The lady seemed like she had an attitude already. She told me it will take awhile and told me to wait until they call me name to pick up my medicine I waited for an hour, then they closed the pharmacy,I never got any medicine. I went to the manager he gave me a sorry excuse saying he cant do anything because the pharmacy is separate from Walmart (somehow). So I sat there sick and all for an hour to only have the pharmacy close on me and not give me any explanation as to why they closed without telling me to comeback or giving me my medicine. The manager was no help and didn't seem to care i think his name was Jorge. I will not be returning to the Walmart anymore. read more

Worst Walmart store that I have ever been to! Was looking for a child's bike and online said it was in stock. Just to be safe I decided to call prior to going to the store. Called many times asking for the toy department and was put on hold and "forgotten" about on 6 occasions. Eventually got through and was told that they had two in stock. I asked them to be sure and they said they can see them on the shelf. I drove 30 miles to the store and went to the bike department. Asked for assistance and it took 15 minutes for someone to come. They went off and said they were on a high shelf and someone else would need to get them. Waited another 25 minutes before the second help arrived (despite multiple intercom requests from other staff). When they arrived they went off for another 15 minutes and came back saying they were out of stock and had been for a while. Completely wasted my time and effort for nothing. Seems that they don't care at all about customer service and I will never go to this store again. Absolutely terrible and avoid at all costs. read more

The level of customer service in this store is bullshit. I go get a tv put on layaway and even after I walk the associate over to the tv to confirm the price and the correct device after they rang me up but the price didn't seem quite right, this idiot still managed to grab the wrong television, which was $150 more than the one I wanted. How do you show someone exactly what you want and they still manage to fuck up your transaction? Then I go back after I go over the receipt and notice the error for them to fix it. It took over an hour to get someone, a manager, to help me only for them to have to cancel my entire layaway because they didn't even have what I wanted in stock despite their systems telling them they had it. This place, those people bring a whole new meaning to utter fuck up and they know how to seriously waste your time. After I'm done getting the tv I want and that's IF I get it I will NOT be coming back to this Walmart any time soon if ever again. read more

i work for this walmart and i would like to set a few things straight i was customer service for a year this is my first job ever i came in there with a happy go lucky attitude i work there now with i hate my life attitude its hard i got cussed at, Vacuums throw at me, spit on, and threatened daily altho all those things are bad they are nothing compared to the managers they scream and down talk you like a dog i cried more times than i smiled at this store i always try giving my best smile and help as much as i can and day in and day out i get yelled at and treated horrible now i can say sometimes i dont always wear my smile but please if u see us "associates " not smiling its not only do we barley make 9.25 an hour we get treated worse than anything u have every been through by not only the managers by the customers too but sometimes when we are mean or have a bad attitude its cause we go through so much but that in turn dose not give us the right to treat anyone bad so i know i probably have not met any of you but if i have i hope you enjoyed our meet and i appologize for those who have gave you a hard time or some bad attitude im sorry from the bottom of my heart i just needed to say they treat us bad and we have some really hard days i guarantee you we try and keep our stores clean and well stocked but its so hard when they only have one person for three departments and they tells us to clean them and do so many other things then not only do they not hire more people they rather pay three people to do a 12 person job than hire one more person so again im sorry to all of you that were treated bad or disrespected if you come and see me i promise to change your mind about wal-mart :) ~pockiedot read more