Is anyone from Walmart paying attention to this store or to any of the reviews? I doubt it on both counts. I've been a faithful Walmart customer for over 25 years, but this store is the worst managed and dirtiest one I've ever visited, bar none. I cannot comprehend why the regional management team or the corporate office allows this to happen. The inventory management is pathetic, there are never enough checkout terminals going and there can be hoards of customers waiting to check out while employees stand around in the back talking and management is nowhere to be found. Wake up Walmart - you need to clean house both literally and figuratively. read more

DONT go I wouldn't. It's disorganized and the manager has to be the rudest lady I've met especially as a manager.

Rude staff. I was looking around to see if they had Pattie LaBelle pies and this rude ass employee rolled her eyes like I had 4 heads and was like "NO!" I will never go there again. They were to busy gossiping about other customers anyway! Unprofessional at its finest. read more

This place is never fun to go to. I know that Walmart's customers haven't been portrayed as the best but this place does a good job of keeping Walmart's lack luster reputation alive. Stock is all over the place, its usually dirty, and the employees don't only know very little of what they are selling (especially the electronics department) but they are also pretty rude. Just shop online or go to Target 2 miles down the road. read more

I was in there on a Friday @ 4:30 P.M. Dec 17, i was in the men's department, the underwear/ socks department was trashed their was a Walmart woman cleaning it up putting the items were they belonged it's a week before Christmas you have a lot of customers so it's really not uncommon........ a woman was asking the employee if she knew were this item may be in the men's department? the employee shot back IT'S NOT MY DEPARTMENT! wow........ stay away from her......the place isn't that bad the prices are so, so it could use a could cleaning. read more

All around poor customer service and quality. I understand that the prices are low, but it's really not worth it to help this company continue to treat employers and customers poorly. read more

This is the worst Walmart in Massachusetts. The photo center is a disaster. Expect to be there for hours if you want to print pictures due to faulty machines and staff who do not care to deal with you. read more

This is one of the dirtest stores I have even been in. The bathroom was unreal. I would of went in a out house before going in there. The check out lines where very, very long with only 3 lanes opened up. The manager but a teenager could of cared less. Never again will I go to this walmart. I will go to target across the street. read more

Really tiny selection, it's clean at least but not much there especially food selection

Xmas eve and I tried to go in to buy dental floss and the jackasses yelled "we're closed" you were open for another ten min! What's the point of a set closing time? Considering everyone is preparing for a holiday... you out of all stores should be prepared for last min shoppers. Fuck you read more

I bought a few household items and went to my car with them. Unfortunately I didnt look at receipt until i got to my car where I saw they charged me $79 for something I didnt purchase. Went back in store to speak with manager. Was told they cannot refund the $79 plus tax until they review the video tapes which could take 3 days to do so BEFORE refunding. I am now out over EIGHTY DOLLARS until Walmart in Salem fixed their mistake. Unfortunately I have no recourse here. read more

The only reason I come to this Walmart is because I live right down the street from it. Other than that, I wouldn't go. It's small and there's just not much there. And the staff....oh the staff.. not too friendly if you ask me. Especially those cashiers. I know jobs can suck but would it kill you to smile once in awhile? read more

I purchased a USB printer cable 2 weeks ago with a printer, turns out I didn't need it. I finally got time to return it today and decided to call ahead of time as I no longer had the receipt but paid with card. As soon as I said I purchased a USB cable and I need to find out about returning it I was transferred to electronics, no one answer... *Didn't need to be transferred anyways* I called back and spoke to the same woman, she was so rude and started yelling at me saying "I don't know nothing about electronics" I said well do you know what my question is "No I don't" and I transferred again, when I called a 3rd time they picked up and hung up the phone. This USED to be the one I would go to, not after today.... read more

I just called to ask a question 4 TIMES! Each time I heard someone (voices) pickup-I stay saying Hello-and then SLAM!!! EACH TIME! What up?????? read more

You have an associate called Sam, she's much older and she's slow as hell. Makes customers do the work, she's slow and demanding of the customer. Made me feel uncomfortable as hell. Change that please because it got me upset enough that I had to yelp it and I come here ALLL the time. Sam was working the register @ 11:42am on May 14th, 2019. read more

I like this particular Walmart branch. It is easy to get to, it is clean, and it is very large. Most importantly, the staff is very helpful. Angie helped me develop some digital photos from my phone. She is very knowledgeable and knows exactly what she is doing. Most of all, she was very friendly and courteous. I need to go to Walmart more often for my pictures. read more

I'm very frustrated because I've been trying to call the store just to ask a simple question, but no one ever picks up. This is very bad customer service. read more

Decent selection here but it always seems very messy. There's often product spilled off the shelves onto the floor and there seems to be little pride put into this location. read more

I am EXTREMELY disappointed with this store and Wal-Mart.com. I purchases an iPad online on black Friday for "mandatory" pick up in the store. My payment information was submitted and had an expected pick up for the same day. To my disbelief Wal-Mart.com canceled and reshopped my order to a customer in the store. After multiple phone calls to customer support I was not offered any reconciliation. The simple response was "sorry". No, Sorry is NOT going to cut it. This was a Christmas gift for my Non-Verbal Autistic 3 year old. It wasn't just some recreational gift. It would be used to help facilitate speech. SHAME ON YOU... read more

It is difficult for me to describe the hatred I feel for Walmart in general, and this store in particular... I will however give it a shot: First, it is absolutely filthy - I go through a half bottle of Purell each and every time I go there for fear of catching a disease from touching anything. The aisles look like a category 3 hurricane tore through them blowing products in every possible direction with items either broken, unpackaged, covered in layers of dust or oozing noxious liquids from ill-fitting caps. The shelving and floors are stained, the ceiling has several leaks, and the rest rooms are worse than a gas station's. Next is the customer service, which is absolutely horrific. There is no one in any of the departments to assist you and nothing has prices on it, which means you need to walk a half mile to find a price checker, and of course once you finally get there the damn thing doesn't work. There are usually one or two registers open for a line of 70 customers, and the 5 employees who work at customer service stand chatting and occasionally looking over to laugh at the cashiers instead of opening another register. No one greets you, smiles at you, or bothers to thank you for shopping there. They all despise their jobs and apparently it rubs off, as I inevitably leave there feeling depressed and angry. Finally, the majority of their products are flimsy and poorly made, so while you may initially save some money when purchasing, in the long run when you have to buy replacements, you probably end up spending more than you would somewhere else. It also sickens me to think of the working conditions of those who constructed much of their merchandise in overseas sweatshops - I never buy any of their clothes for this very reason. I truly believe that if not for their prices, this store would be empty and possibly condemned. read more

This store sold those white t-shirts I love, the greeter said hey instead of good after noon to me and I loved that he had the balls to throw out a simple hey to a former manager of a mini golf course like that! My one complaint is I left a picture of Paula Abdul signed by former Red Soxs 3rd basemen Bill Muller in the dressing room and when I returned it wasn't there read more

Customer service is second to them. I called twice and was put on hold both times for 20+ minutes tying to locate an item I wanted to see if misplaced there... simple right? The first time the woman just never returned to the phone and the second time, when the woman returned she'd asked if I'd been helped or put on "hold" ... I said I explained my situation and they put me on hold, I'm not sure if someone's helping based on that interaction, to which I could hear laughter followed by a "no" when the woman asked her assumed coworker "did you help person on line #" ... it was just bizarre to call the customer service department and feel like they did everything, but help. If it weren't for the laughter and feeling almost embarrassed for calling a customer help line, I wouldn't have even wrote a a review, I get places get busy, but this situation played out to seem it was a problem with that locations staff. Fortunately there's plenty of locations to pick up things I need. read more

I don't usually right views but after my experience at walmart I had too. I was going to Walmart and picked up flowers for my garden and house hold ideas. My cart was completely full and I was ready to check out. I was surprised to see only two registers open and one I believe was for 12 idems or less. That left me with a worker that I find to be rude and not friendly and always try to avoid her line. Yes, she was rude and had an attitude that I did not appreciate it. finished paying for my stuff and she was off to the next customer. I was grabbing the rest of my bags as she was rolling her eyes that I was not quick enough. Im sorry but does it hurt to say hello and have a nice day. On a positive note they do have some friendly and nice workers. I just seemed to get the woman that has a bad attitude. I have to say that was the worse experience I had so far. read more

This is not necessarily a review for the store but a review for the Vision center there. I wasn't sure if there was a separate listing for that. I went to a few Vision centers because my frames had split in half and was bummed out at the lack of help and care. I was using "readers" to drive and work that day. The technicians at this WalMart helped me find a matching frame and took time to get the lens in and make sure I was satisfied. They are not on my vision plan but then I learned that my vision plan (EyeMed) is actually owned by a larger conglomerate that owns other insurance companies, the doctor's offices where you get your eyes checked, the stores that sell the frames and that make the lenses and the brands that are sold there are manufactured by the same company (check out youtube) All in all, it was cheaper to get a full set from WalMart and enjoy their much warmer customer service! I know, having compassion for WalMart being undersold on glasses, doesn't sound right. Even saying WalMart has better customer service than someone else... doesn't sound right. But here is a case where its true! read more

I haven't shopped in this particular Walmart in Salem for quite some time and now I remember why. The service desk is an absolute nightmare. I was trying to exchange something I bought on Black Friday for a different size...same EXACT item but I picked up the wrong size. When I went to do an even exchange I was told I had to pay the higher price because it was the next day. The two inexperienced "boys" in charge of the service desk were rude and basically told me sorry too bad. On my way out the nice girl at the entrance helped me out and directed me to the Assistant Store Manager, ALTIN (I believe that is who he was). He didn't even have his coat off and was willing to help me. ALTIN, was the nicest person you could meet. Extremely helpful and understanding willing to turn an unhappy customer into a happy customer. Kudos to ALTIN as someone like him should train the younger people how to treat customers. After all if you don't have customers then you don't have a job! read more

If I could, I would give this Walmart zero stars. It's filthy and the people that work there are filthy. The employees are so rude and there's about two or three lanes open each time i've gone. This is my first review i've ever written, but I had to come on and share my wonderful experience this afternoon. I went to one of the three lanes that were open because the light was on, then the checkout lady proceeds to turn it off and then complain how her light has been off for a LONG TIME-in her words. Even the person in front of me told her it was on, but she proceeded to argue and complain. Hopefully she reads this lol. HEY MA'AM-YOUR LIGHT WAS ON! EVEN THE PEOPLE IN BACK OF ME SAID IT WAS ON! PLUS THE MAN IN FRONT OF ME! Omg she made me so mad, and believe me I'm about as laid back as a person can get. My advice is to skip this place and go across the street to Target-at least Target has pleasant workers and a clean store. read more