REREAD this for understanding, its confusing but may save you tons of time ! while benefiting you in the process!!!
1. on 12/11/21 i applied for a pay-monthly coupon through affirm, (while still shopping!!) for an electronic tv device. (*the tv was 224.00*)
affirm: asks you to verify the price for the item for approval)
[ i was approved for the 224!! while still in the aisle ]
2. When i got to the register, the cashier applied the coupon to my miscellaneous items (candles, pillow & other things, totaled at 193.95) & not for the electronic (tv) that the coupon was originally for!
*she never asked what my coupon was for!*
*also she had a slight language barrier, in which I remained respectable & kind & That I DID NOT judge or be rude to her for!*
3. I ended up having to call a manger for what i mentioned above.
after about 20 something minutes of him trying to assess the situation, he came to the conclusion of:
4. Since the cashier applied the affirm coupon to the miscellaneous things in my cart (193.95) he couldn't change it because obviously affirm, is not in the Walmart building. He then assured me that, instead of paying my 17 dollar a month agreement to affirm for the ELECTRONIC TV (which the coupon was originally for) that i would be:
****paying the rest of the 193.95, which ended up being 167, to affirm; for the miscellaneous items i had in my cart. I had already paid 26 dollars & change upfront for what i thought was the tv!!!! * & now that i look at the email receipt i see i paid 33.60 & the 26!!!!!***
5. fast forward to today (12/13/21) i just got an email from affirm for the 224 dollars that i originally applied for for the tv!!!!!
******
I literally TRIED CALLING the quincy, 301 falls blvd location for 30+ minutes back & forth & got hung up on twice! to the point that I had to call corporate & have them issue me a 3 day wait period for a response to fix the original issue from SUPERIORS.
I am not an OVERLY PROBLEMATIC CUSTOMER. BUT I AM SEVERELY disappointed. Seriously. & sadly. I don't even work there & i am embarrassed. NOT only for the cashier who got it wrong & was nice) but MORE so for the person I trusted as a manger that still got it wrong.
email/ original receipt photos, are included/ attached in this review. I really hope Walmart will fix this because, It just simply isn't right.
Please reach out to me to rectify. I don't believe this business will leave me, with out answers.
-signed wondering & hopeful. read more