hen the CVS Hall Street location opened up, it was great. The pharmacy was well staffed, and…read moreattentive. The drive up window was quick and convenient. That was then. Sometime in 2016, the pharmacy staff were either fired or left. Since then, there's almost always a wait, whether in the store or at the drive up. The staff look disinterested and/or stressed. Whoever is responsible for the change deserves to be fired. Although I still use this store, I'm seriously considering switching to another pharmacy.

Avoid this CVS pharmacy location if at all possible! This pharmacy is constantly understaffed, and…read morethe few staff they do have are astonishingly rude and incompetent. Prescriptions are filled inaccurately or not completed despite getting ready for pickup text message. The wait times (both in store and in drive thru) are incredibly long, you can expect to wait about 30-45 minutes no matter the time of day. There is about a 50% chance your medication will not be in stock, and will be at least a week or more for them to get it back in stock. This location always closes early (usually 10-20 minutes earlier than posted closing time). These are just the tip of the iceberg when it comes to unsatisfactory service at this CVS location. Do yourself a favor and choose laterally any other pharmacy to do your business at.

Love this pharmacy so much! The employees are great! Such a friendly, considerate, & knowledgeable…read morestaff!! Love this place! Always a quick fill time and goes out of their way to find your stuff in stock! Simply amazing!

Absolutely wonderful pharmacy! Very helpful and friendly staff. And they are quick filling your…read moreprescriptions! If they don't have what you need the pharmacy lets you know right away. Then they will order it and let you know when it will be ready for you to pick up! I would definitely recommend everyone to try them out if they haven't already!!!

Truly an impeccable pharmacy with wonderful staff! They've always helped me when I needed them.read more

This CVS is one of my old stomping grounds as I worked as a pharmacy technician back in my twenties…read moreso I'm 100% a CVS customer!! I came in here the other day to get my 2nd shingles vaccine as I got my 1st one @ a CVS back in Las Vegas & knew that they would have a record of this because I wasn't sure of the exact date of when I did get my 1st shingles shot. The lady @ the pharmacy counter was very nice & was able to pull me up by my name & DOB. I had to update my insurance info as my plan changed the first of the new year. It was very busy when I stopped in here on a Thursday afternoon around 4pm. I didn't schedule an appointment for my vaccine as I was having trouble connecting to the CVS app. I tell ya the Verizon cell phone service in this area isn't the best. I was able to get my vaccine as a walk in even though it was busy. Jaime the pharmacist was the one who gave me my shingles shot. He was very friendly & nice to chat with. He gave me my shot without any issues (yes, the shingles vaccine does hurt! As I tell patient's "its not the needle that hurts its the medicine) & I had told him how I use to work here in my 20's. The pharmacy has grown as I counted probable about 5-6 people behind the counter. The store has even grown too. I have found that it has gotten more crowded with aisles/products, as if they put more in this store. There isn't much room to move down an aisle if there is someone else in it too. I did get my coupons from their coupon machine & did some shopping based on what coupons I had. I do find CVS to be more expensive than Walmart but with the coupons it helped by lowering the prices of some of the items that I wanted to buy. I did go to the self checkout (which I hate) & did have some problems with scanning my items but one of the employees came over right away & helped me fix the issues. I do find that it can be a pain in getting out of if you park on the smaller parking lot side so I went home the back way then trying to fit to get back out on islington street.

Can get help if needed. Pharmacy hasn't seen my…read moreprescription inside Told me to drive to window outside, it was closed!!! Really???!!!

This isn't intended tho throw the CVS location under the bus but rather, it's a corporate issue: I…read moretransferred my medical records/history to this CVS location when RiteAid went out of business. However, I rarely use CVS because I get all of my prescriptions via mail order from my health insurance provider. On my first visit to CVS after the transition from RiteAid I was happy to see that my favorite RiteAid pharmacy people were now working at that CVS. In my excitement, I renewed my inactive CVS ExtraCare account via the CVS app. The app/CVS wants to capture all your healthcare needs and track your activity so it asked for way more info and privacy approvals from me than I was comfortable giving when all I'd really use CVS for (retail shopping and the occasional adhoc prescription from my primary care provider). They had my medical records so what more did they need? Coincidentally, I saw someone from CVS on TV testifying in front of a U.S. Senate subcommittee. He was being raked over the coals about how CVS was going overboard on collecting customer data etc. So earlier this year I paused finishing up all data ExtraCare app was trying to track. Today, I tried to schedule a flu shot on the CVS app. My ExtraCare account was still active but CVS had removed all my medical records I'd previously transferred to them when I had switched to CVS. It was my fault because when I was going "all in" on setting up my ExtraCare account I got uncomfortable by ALL the personal data they wanted to collect and share with/and from seemingly everyone in my healthcare universe, IN ADDITION to my medical records I had already authorized them to have. I tried to upload.jpgs of my insurance card but "something went wrong on our end"(CVS's). When I called tech support they informed me I couldn't upload my insurance card because they no longer have my complete medical records. Mind you, this was for a simple flu shot scheduling exercise! And despite the intro recording to stay on the line after the call to give customer feedback, I was never given the opportunity to do that. I even call 3 times: 1: The call went dead when I explained I get all my prescriptions through my insurance company and medical from my pcp, and was just trying to upload my insurance info to schedule a flu shot...call went dead but I was still connected...no survey. 2. When they informed me I couldn't upload my insurance card because they no longer had all of my medical records...I said thanks for the info I'll just wait to provide my feedback to the customer feedback survey...nope...3. Instead it dial transferred me to another tech support person who said they couldn't connect me to the customer service survey. I went to my local Hanford Supermarket Pharmacy and got my flu shot there. In this market CVS, you need to understand that customers/patients still have a choice. So stop trying to replace my pcp and special pharmacist needs with other pharmacies etc., through gathering all my information. I'll buy Christmas wrapping paper on sale from you, MAYBE, but for my healthcare needs, I'll take my business elsewhere. Instead of capturing ALL my business, "you'll have nothing and like it, Spaulding"! (Caddy Shack quote)

Cvs is my go to, great prices, great deals, best place to get your prescriptions, awesome couponsread more

The worst. Clinical ambience of a nasty bus station. Wide open entrance to the (private) vaccine…read morearea with partially clothed patients. People behind the pharmacy counter are cold, overworked, and rude -- holding the patient responsible for knowing CVS's own undocumented policies and processes. NOPE.

Another poster mentioned poor customer service however they were reviewing the Hooksett Rd…read morelocation. When I read that I was dumbfounded because this elm St location's pharmacy is amazing! Over the years, I've used many different pharmacies and never had a particularly good or bad experience. Very hum-drum. But then I used Elm St once and after that I was all set. They are my go-to pharmacy every time now. They really do redefine professionalism, courtesy, accuracy, and speed. They will have a line of 5 cars pull up but in 8 minutes they'd have them all cleared out. I call in for a refill and I get a text that it's ready literally 5-10 minutes later. They put other pharmacies to shame and I do mean that. I think they have a good team who have similar work ethics and who take pride in doing an excellent job so when you get that kind of synergy, it shows. I don't recall their names but the young female tech with dark hair, glasses, and a slight accent as well as the youngish male PharmD are fabulous. When you see them there, know that they're working hard to get your your Rx and they certainly raise the bar for all pharmacies to aspire to. Good job!

Doing Mothers Day stuff, work late nights stoped in they had everything! Flowers are perfect my…read moredaughter loves sunflowers!! Thanks for being there for this working girl!!

sometimes you just want something refreshing... like ice cream on a hot brownie! i had myself that…read morehot brownie but no ice cream. but what do you know, there happened to be a handy dandy cvs nearby. i had to choose between the generic cookie dough brand and the ben & jerrys. went for the cheaper generic one and got an extra dollar off as well as more chocolate chunk for my buck! god bless this cvs, you make this cat purr like no other!

Today 4/2/20 I walked into CVS on Main St. Concord and saw that the clerks behind the counter in…read morethe front of the store were not provided protection from the virus from customers. A line on the floor was ignored and no plexiglass partition was offer to protect the clerks. A small table was used with a hardly visable sign asking people to stand back 6' due to the virus. I asked the clerk why CVS did not have barriers to protect their clerks and the customers. I was told they were arriving next week. So CVS can't spend an extra $50-$100. for shipping to get these into their store to protect their employees and customers. Shameful. I won't be shopping at CVS until this virus is gone. I'll spend my $50 to $100 at another store. If CVS management, those regional managers, can't protect their employees and customers it shows no respect. Shame on CVS. Not sure why customers would go to CVS when they can go elsewhere and be protected. The management forgets, one covid-19 case linked within the store will likely close the store. That will get CVS attentiion. If it doesn't a class action law suit will.

Quite a good branch of CVS here in Wells. The store is quite big and a 24 hour one at that. Very…read moreneat and clean and very well kept. I had to stop by to get a few snacks and essentials while on a short visit here. Got what I was looking for fairly easily. The aisles had everything well stacked. Although the deals were not the greatest. But no complains. The location has a big parking lot and is right at a major intersection. So getting in and out was quite convenient. I have been here before during the warmer times and I know this place can get super busy. The staff was friendly and had the usual spark one can expect from the CVS check out counter staff. All in all, a very positive experience.

2 days ago I went to pick up 4 transferred prescriptions I transferred a day before. They weren't…read moreready. The cashier was unhelpful but told me they be the next day. Well days later I'm at the drive through that their speaker has been in need of repair for a while. I'm being told to speak up, repeat things and turn my car off. It gets better the cashier says there not ready and tells me to leave and call back.. insane she gets someone else who says which one do you need. I ordered them all so stupid question. Then she says that will be 15 to 20 minutes. This place is a joke

I cannot say enough good things about Acton Pharmacy. After suffering for years with big chain…read morepharmacies messing up prescriptions, overcharging me, and otherwise being irritating, a friend recommended that I switch to Acton Pharmacy. I'll never look back. refills are easy, even if they need authorization. Pick up is quick. A pharmacist is always available. Don't suffer with big corporate stores. Get the personal care you need

Great experience!!! We needed a new blood pressure machine/cuff. We had previously purchased one…read moreat CVS but our Dr.'s office suggested we get a different one. We went to Acton Pharmacy and what a breath of "Fresh" air!!!! Customer Service the way it's supposed to be!!!! We will be back!!!!!

My wife and I have been daily customers for years now and one of the associates (Sheri) put my wife…read moreon the spot and begged her to borrow money from us. My wife has a hard time saying no to things like this and kind heartedly gave her 60 dollars (after asking her the day before how much she made per hour, which I found weird) and was told she would be paid back in the next week. 3 weeks later I saw her and politely asked when she was planning on paying us back (we need the money, just like the rest of the country right now) and I was told that she is broke all the time so basically get over it, we aren't getting paid back. 2 days after this my wife went to the pharmacy to fill a prescription and was chased through the store and yelled at telling her "tell your husband to stop harassing me about the money". I'm not delusional, I'm aware we were ripped-off, I just think it's incredibly unprofessional to ask your customers to "borrow " money. The only reason why I gave 2 stars is because everyone else is great. I realize that the company is going out of business but this still needs to be addressed. I spend hundreds of dollars there every week and I don't think I will ever come back after this experience.

Very clean store, very well stocked. The cashier was very pleasant. Large parking lot so you do not…read morehave to park on the street.