The store is very cluttered and the down escalator and one of the 2 escalators was not working. Don't go here. The place is not good. S lot of employees just standing around and not letting people know about the issue read more

This walmart is not what it used to be . I haven't been here in over a year and a lot has changed! I came in to return a dog cage valued $70 it was given as a gift but it was too big! They wouldn't refund without a receipt or even store credit with my ID even though it says on their "store policy" we are able to. There limit was $50 ...because the Apparently the manager at this location makes their own policy According to one of the managers i spoke to here and i asked To see the policy they said they didn't have it written down . We went to self check out to purchase our items And they were all closed but four , When we went Towards a self check out to use We were Told it was closed even after a customer just finished using it ... So we waited for another one . After we were done with our Transaction The one self checkout we were told not to use was being used by someone else and they weren't told anything . I felt like we were being Discriminated against. As a manager myself I would have never Treated A customer this way and would have made sure The customer Was taken care of. Sad to see this place Treat their customers like criminals . This walmart used to be so nice ! My husband and I would go there daily When we lived close by. read more

After my fine dining experience at the BK I decided to do some fine shopping. I had a very specific shopping list and of course I didn't follow it. Typical for stores like Walmart and target. As I was walking through the men's section someone who was hidden in a clothing rack reached out and grabbed my ankle. Now I normally crave human contact but not tonight. I made a complaint with a manager and she said "that's part of the shopping experience sir" Now I just got a job and needed to find enough white polos to fill a wardrobe. Unfortunately they only had one in stock (the employee wouldn't check in the back she said "this is walmart what you see is what you get. ) Was able to get everything else that was on and not on my list. Reminder for next time, go in with very minimal expectations. read more

I'm glad Walmart offers the best pricing and this is done by controlling labor and lower wages. Before you bash me understand the cost to pay the lights and and electricity bill! You have options and I feel the staff members work very hard to keep the stores stocked and full of products. Never underestimate the buying power Walmart and Sams club the store provides the basics for many low wage earners. Members mark are great products. Think about the recent closures of ten Walmarts. read more

We recently bought a small item (less than $10) and accidentally left it in the basket or at the store. We called and explained what happened and were told to go talk with customer service. We drove back to the store, 20 minute drive, and then waited in line for 10 minutes to talk with a customer service representative, who was unfriendly and who treated us lIke she was doing a favor by assisting us. She made a call and came back and said we would need to speak with the store manager and needed to wait. We waited for more than 20 minutes to speak with the store manager's representative, who did not even have the courtesy to tell us his name or title, and who then proceeded to tell us they looked at a tape and that we walked out of the store with the item and can do nothing. No apology for being unable to help us, instead just an attitude of oh well, we don't need your business. We are upper middle class who will never set foot in another Walmart store and we will encourage all of our friends and aqauantiances to shop elsewhere. All in all, the store has staff who do not care about customers. Go shop elsewhere! We were trying to help a local store stay in business but now know why most of our shopping is with Amazon. read more

You guys sell us the wrong needles for my brother's insulin we picked up with you. You won't let us exchange them because it's supposedly against the law. But it was your damn mistake and then charge us for the correct ones. What game are you playing. That's a horrible on your part and I will be contacting the BBB. You should be ashamed of yourself. People who are low income to you and you screw them over. Bad Walmart!! read more

I understand why Walmarts are closing. Their customer service is utter garbage. I usually shop at Target but figured, ehh why not let me go to Walmart. Should have just gone to the Target next door.... *sigh* read more

Of course, I was amazed and appreciated Walmart providing such good service through the pandemic. Truly a gift to us. Thank you for putting yourselves in harm's way to provide your good services. Today I want to highlight a stellar employee/contractee: LANCE/LANCELOT in 2nd floor Electronics!!!! He is the nicest, most capable human being! This guy knows stuff!! Our phone was dropped in water -- and Lance quickly transferred our SIM card to a new phone & he took the time to make sure everything worked well again. I'd expected trouble -- but, nope. A marvelous transaction. I could envision a perfect business world staffed by all Lance-types -- not to mention a better world of all Lance-types. :-) (You think I'm kidding?) Such a fine representative of Walmart!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks-a-lot, Walmart and Lance-a-lot. read more

I don't shop at Walmart, but a friend gave me a microwave as a gift. I went in today to exchange it for a larger one that had more watts (power). JOSE offered excellent customer service and went above and beyond! He patiently listened to my needs/concerns and answered my many questions. Jose went out of his way to download apps on his own phone to make sure I got the best microwave. He checked the prices, showed me the reviews and explained which would be the best for me. He was very knowledgeable about kitchen items and bedding supplies (offered expert advice on ways to get a better nights sleep too). Jose explained the different fabrics and gave great suggestions on which would be the right ones for me. I'm very happy with the new microwave and the bedding I purchased. I don't shop at Walmart, but after such great service I'll definitely come back to this location! *The customer service department, the assistant managers and staff were also courteous, efficient and helpful. read more

Walmart - Department Stores Near Me - La Mesa, California

I don't know why this Walmart has such low reviews but the past couple times I went, they had exceptional customer service. We just moved nearby so this is my local Walmart and every time we've been everyone is just so friendly and helpful. I actually was so impressed that I asked to speak to a manager to rave about her employees and keep up the good work. Now, I just hope I don't jinx it and they let me down read more

We proceeded to Self check out Caroline and Sister on helping us ! She attempted to enter the children's books number into the computer and she added three extra books which we did not have so we had to re-walk all the way over to the other side of the store to return was Miss charged on our account We had to walk all the way over to the other side of the store to customer service to get our money back on our card ridiculous 35 minutes of our life bad customer service by Caroline read more

Walmart - Front of store - Department Stores Near Me - La Mesa, California

I went to this walmart and ask a worker about an all in one pc computer and her name was alliyah whose attitude was whack didn't even bother to check the back of the store to see if any were in stock, i have worked in customer service for over 20 years and never treated a customer like this. read more

I could NOT GET ANY HELP here even thought I went running around the store asking employees to help me get a AA battery charger. I called corporate and they were less helpful just kept asking me to do the work instead of calling the store. After 30 minutes of waiting a manager finally came to "help" but said their lock was broken and had been for a week so either way couldn't help me. Shout out to CVS on Fletcher, they got it for me and gave me a discount. read more

This is a pretty nice Walmart located in the Grossmont Mall. I came here to pick up a bunch of tortilla chips for an event at my work the next day. I picked up 6 bags of Sarita's Tortillas Chips for $2.00 each. (http://www.yelp.com/biz_photos/Vo8ZgG6lMeP_pvalUi3EMQ?select=K5oE_W0xkdT7rWLwROUzUg) Great deal I saw a huge container full of boxed chocolates and candied that I like for only .98 each, (see pic) so I had to pick up a few of those. The store was clean, well stocked, and well organized. The service was good and I got out quite quickly. read more

See all

This is my go to Walmart. Clean and organized! Good customer service and has everything that you need for good price.

Always a friendly staff whenever I go to this Walmart, especially the staff working the pick up!!

Purchased a couple of items, from Walmart, and tried to return them, with the original receipts. To fill up my car with gas now, is $85.00 per tank. Imagine my shock, when a "coach"(I am not even sure what that is), as I asked to speak to the store manager) informs me, that it is TOO late, to do a return, because the Customer service desk is closed, for the day, which means I must waste gas, and make a second trip. Oddly, the store is open, for 4 more hours, and NO customer service........ I called the Corporate office customer service, to complain, and was told, that Store #05140 closes customer service, and she will elevate my concerns about the poor service I received at this store. Walmart used to be my favorite store. Now, I believe.it is time, to start shopping at Target, or Kohl's, or any other store, that cares about their customers. This is just sad. They have increased all of their prices, and the customer service goes down the toilet. Any WHY are there NO managers, or assistant managers, working in a huge store?????? read more

If you need vision checked or just replacement glasses, i strongly suggest you visit the Vision Center. Anjelica was very helpful as well as knowledgeable and ready to assist. I'm very happy with my new glasses, things are looking clearer by far.! read more

GINA the cashier is extremely rude. don't know how she got the job. if it wasn't for her i would be giving 5 stars. but having employees like this makes 0 stars. read more

Just spent close to $200 dollars at this location just to be accused of stealing. Then told by a manager yeah we have to protect ourselves from thiefs. That was their response I was somehow profiled as a thief at this location. While in my work uniform and when I let the person who accused me know I had to do two transactions and even left my first receipt in plain view for her to see because I had caught her watching me. read more

I came here for 1 battery. I assumed they'd be upstairs in electronics, but the escalator was broken. 1 of 2 of the elevators was in service and took forever to work. Upon getting to the second level, I looked for a bit on my own and passed an employee who was hollering for another employee. She looked like she'd seen some things, so I avoided her. However, I ended up having to ask her where the batteries were since I couldn't find anyone else. Apparently this was a bad thing to do since she very rudely told me they were down in self check out as if I should know this by the introductory pamphlet and map she must have assumed I was handed upon entering the store. Well there are 2 self checkouts in the store, and I assumed it was the larger of the 2 at the east entrance. I was too afraid to ask for clarification since she was clearly having a bad morning. I didn't want her to murder me and hide my body. It would have taken at least 5 days for anyone to locate me, since I'm pretty sure only 3 people work here. I went back down in the elevator and went to the east self checkout where there were no batteries. I went back to the front of the store where the smaller self checkout is, and still no batteries. I'm pretty sure I'd have more success spotting a snow leopard in the wild than an actual employee in this store since I had to wander a bit more to find another employee. She proceeded to tell me they were in self checkout again because they are locked up. She told me to go to a regular checkout to get help. I go to the regular checkout, and the cashier tells me the batteries are locked up in self checkout and that she can't help me but the host in the area can. I go to the host at the smaller self checkout who tells me that the lady with the key is in the garden center (which is on the complete other end of the store) and that I'd have to "wait a few minutes". At this point, I'm practically in tears because I really need this battery to get my alarm at work to stop beeping. I imagined I was on an episode of What Would You Do? I kept waiting for hidden cameras and then for praise for not exploding into a fireball. But it didn't happen. Finally I was handed the battery. I completely understand the harm that criminals are causing to big box stores and the need to take preventative measures by locking things up. But if you're going to lock things up, then you need to have employees who aren't trained by bridge trolls available and willing to help. I'm a patient person, but this was rough. No wonder people are so on edge these days. It's madness out there. I'll be sticking to shopping on amazon away from human beings. read more

Walmart might not be the place to get the best customer service but on this day the customer service rep that helped me was extremely pleasant to deal with. I was here for the Black Friday deal for the straight talk iPhone SE deal for $49. As soon as I walked to the electronic section I was greeted by a pleasant worker with such a big smile and asked if I needed help. I definitely did I told her that I was here for the Black Friday deal for the iPhone SE. She quickly got the attention of activation personnel and asked her to help me. I thought that was very nice of her because a lot of times when I go to Walmart the employees just kind of ignore you. This visit was off to a pleasant start and then he got even better with the phone representative. She was very helpful and she pointed me in the right direction as far as prepaid plans. She told me all the benefits of each plan and let me decide without any pressure. What a pleasant way to purchase a phone at Walmart. I didn't quite get their name but they were two very lovely ladies that was very helpful and nice. read more

Walmart - Department Stores Near Me - La Mesa, California

Nothing special about this Walmart it's just dirty not well organized. The prices are good and the service is decent there really isn't much to say about this Walmart location. I prefer Target rather than going here since Target is much cleaner and "organized" rather than Walmart. read more

This is one of the Walmart's that I go to pickup ammo because it's cheap and they usually have what I need. So this Walmart has 2 levels which is cool but at the same time it's a little confusing but you just have to read the signs and you'll be alright. Seeing how the ammo is on the second level and is next to the electronics and movies I usually buy some old classic movies that I love. Some of the movies that I have bought here are "Coming to America", "What about Bob ?" and Uncle Buck which is a straight up Classic. I've never had a problem with the employees and the ones I have dealt with are always friendly and helpful. I feel that Walmart may hire people who may not get hired at other places so because of that I'm fine with Walmart. So to me this Walmart is A-ok oh also it seems like this Walmart may have items that some other Walmarts will not have. read more

See all

DO I HAVE TO SHOW MY RECEIPT? The short answer is no. At most retailers like Walmart, an employee can't force you to show them your receipt or allow them to search your bag. And make no mistake: when a greeter is asking to check your receipt, he is actually asking for permission to search your bags or seize your person. It's not always a great idea to do something even though you have the right. In certain circumstances, store employees are justified in holding you until the police arrive. Known as the Shopkeeper's Privilege, the store employee can stop you from leaving if they believe that you shoplifted. What's more, you could be barred from the premises or lose your membership card if you fail to comply. Despite that, it is worth knowing your rights in these situations. While there's nothing stopping a door greeter from asking you to comply, your rights could be violated if they try and forcibly keep you from leaving. read more

Hazing stuff. The staff chases me all through the bathroom talks and makes noises outside. Don't let my shopping cart inside the store. And asks me to leave after a failure of a requested assistance from associates. Don't let me refill my water I have nutrition issues but leave the recyclables for me outside in their carts as a trash. read more

See all

Nice place ..love bread section every thing u want for low carb diet or keto diet are available love the variety

Waste of time. I called the store and asked if they do price matches to the products on the Walmart website, the lady on the phone said they do, after going there to purchase the item they told me they could not price match it because the item on their website is not in store. I told him I called earlier and explained to them what the lady told me and they told me she wasn't properly trained and didn't tell me the exact rules. Why hire people you can't properly train? Especially when it's to price match something on YOUR website that is in store! I asked someone upstairs where another item was, and she literally shrugged and told me she wasn't sure, and that it was her first day working there, sounds like someone needs to start training their employees better. What a joke! read more

I don't understand how the cart escalator is alllllways broken like every single time I'm in the store

It's Walmart. You get what you pay for. I prefer target. OK apparently that was too short to post so I will just say this. Again it's just Walmarts. They pay their employees poorly. And why are the checkers so slow when you're going through the line, don't get it read more

This store has you do photo orders that say ready in an hour, and then calls you to say they don't have the product in stock later in the day to cancel your order. And good luck when you call the store and talk with the operator; 5 mins sitting on hold while she looked for a connection number to the photo center and then disconnects on you. The bar for service is fairly low at any big chain box store, but this location manages to underachieve even the lowest expectations. I'll add, cvs photo was able to accomplish in less than one hour what your store ran circles for several hours accomplishing nothing. Go there any day before this Walmart. read more

Two entrances on opposite ends of what was once likely a department store is super weird. The Redbox is on the side closest to the mall FYI! We wanted to rent a movie that was only available at this Walmart so we made the trek over only to figure out too late that we parked by the wrong entrance. I made my way all the way to the other end of the store to retrieve my movie and then walked all the way back to exit. It's an odd layout..I suppose it was Sears in its older days. That's the vibe I got from the layout..in any case, the parking situation is difficult and if you're used to the way all other Walmart interiors are laid out you will be very lost when you enter this location! They could use maps at the two entrances to help people figure out where they need to go to get what they need. read more

Prior to my interaction with Rhonda in the electronic department, I had no complaints. I patiently waited for her to decide she was done talking to this guy and ready to start checking people out, I had been clearly standing there right in front of the register when she turned all way around and proceeded to ask another person if they were ready to check out? I was shocked , does she NOT see the me. Whatever I will let it go. She checks him out and I am standing right behind him (well with 6 feet distance). He's done and then the guy she was originally showing something to says he's ready and he walks right in front of me and she takes his item! At this point, I should have just left but instead I stated I've been waiting! Rhonda says, I know but I'm helping them first!! Wow!! Rhonda needs a huge lesson on customer service and luckily I am trying to be on the New Years positive vibes!! read more

Waited at the customer services and being ignored. I looked at the two women that were working this evening but they just kept on chatting and doing other things. This was after they had help three other customers in front of me and I been patiently waiting. I was not sure why after assisted the last three customers and I had been in line and not just walk up. I would never come to this Grossmont Center location ever again. read more

I wouldn't give the lot attendant one star if it wasn't required to give one in order to do a post. I just left the store and the lot attendant was out collecting carts. I put all my groceries in my truck with the exception of one box and because it weighed 20 lb I didn't feel like I could lift it because I have a broken wrist. I asked a lot attendant if he could help me with one box and with an attitude he said why? I guess the cast on my arm was not a clue. Anyway, he refused! I was totally shocked and if this is what represents Walmart at Grossmont, I'll go to another one read more

Beware: please read the dates you are purchasing for food/drink items. These Tropicana orange juices expired on March 26 and May 10 2019. They were still stocked in their mini fridges near register. Today is July 22th 2019. This isn't the first time i have found expired food/drinks at Walmart. Even though a couple months expiration won't kill you, it makes we wonder how often they actually check their produce & not just stock it :/ read more

Walmart - Expired orange juice by a couple months :/ read your labels before buying ! - Department Stores Near Me - La Mesa, California

The wonderful clerk in returns gave me 5 star service! She had a wonderful disposition while giving me bad news. Unfortunately, she had to explain to me the policy of stamps for the returns, even though I had my receipt. If management would like her info, reach out to me. I still have my receipt. I normally pop in and out of Walmart if I need anything & have minimal contact with the staff except the cashier. Today 4 out of the 5 contacts I made with Walmart team members were trainable examples of what not to do with your customers. My experience was so negative, I'll shop more online & avoid walking in if possible. read more

Regarding an employee named Dave that was very efficient in me aquiring what I needed it and this review pertains to that. Dave needs to be recognized on all levels due to his honesty and great effort to assist customers,keep up the good,no,great work ethics!! V.L.Swain read more

I don't go to all the Walmart's like going to like my favorite one is the one in College Grove and the other one is the Walmart grocery store . I will sometimes go to the Walmart in Grossmont Center.. But otherwise most of all the Walmarts the same thy have the same thing as the other walmart the same people nothing changes it's always the same read more

I went shopping here around 9pm two nights ago its not really crowded by customers around this time. I had a list ready i really don't like to waste time. The staff looked like was all hands on deck. I stay out of their way. In the first floor heading towards the corner of cosmetics they had pallets lined up back to back all the way from towards the entrance to the very back. si no space to cut in between those aisles but the all the pallets contents were accessible so they really aren't on the way they're obviously stocking up at this time it's understandable. i was heading to the cosmetics where the razors are and what not almost there pushing my cart and im not the kind of shopper that floats around i go get what i me and get out. At the very end of the long row of pallets there was two older lady workers both putting the label or price on the Same item standing on the way behind them there was a broom and dustpan. the way was blocked. I walked up slowly saying excuse me politely had to repeat my self like five times and waited a little they didn't even turn to acknowledge me completely ignored me. Behind me another older staff lady was walking up. the third worker. and herd me saying excuse me and she walked up to stand with them and tells me it be faster if i just walk around. Like if i was stupid To not see that they was Busy. Almost rolling her eyes at me the other two turned to me with a look like yeah wtf all annoyed. I just said oh I'm sorry you want me to walk all the way around instead of just letting me pass to get something that's like right there? i said y'all don't make any sense and went to pay for what i was allowed to grab. And I'll wait for them to let me know what time it's more convenient to them for me to finish shopping. read more