I am writing to share a recent experience at the Bowie store, as well as to recognize a manager who…read morehandled the situation appropriately -- hence why it's two stars. I am a newly returning Kohl's customer--it's been years. Within my first week of shopping at the Bowie store, I encountered two separate service concerns -- so here's my complaint and commendation at the same time: First, I attempted to return an item that the system initially indicated was "not returnable," though no clear reason was provided. I was asked for additional information, which I provided. When the associate was unable to resolve the issue, the interaction became noticeably impatient and dismissive. There were visible signs of frustration, including non-verbal cues that conveyed irritation rather than a willingness to assist. At one point, the interaction shifted in a way that felt personally directed rather than solution-focused. The associate was very frustrated (unbelievable to me), eye-rolling, expressions of exasperation, and standing with her hands on her hips. The tone and body language suggested that the internal system discrepancy was somehow my responsibility. That was inappropriate. If internal numbers do not match or a technical discrepancy exists, that is an operational matter to resolve--not a customer failure. Redirecting frustration toward the customer reflects a lapse in composure and the lack of regulating yourself. Fortunately, the manager on duty, Deidra, intervened, hallelujah! She was calm, respectful, and solution-oriented. She did not display frustration, and she handled the matter with professionalism. Ultimately, the issue was resolved. I would like to formally acknowledge her leadership and demeanor. She demonstrated the level of service customers expect. Second, I recently received an online order that arrived visibly damaged. Items were missing from the package. Thankfully, I photographed the condition upon arrival. I followed the Deidre's instructions to resolve the matter, and that issue was also addressed by the very helpful, respectful and professional service representative. However, experiencing two service disruptions in my first week as a returning customer raises concern. As someone who leads an organization and manages diverse personalities daily, I understand that challenges arise in any business. What distinguishes a company is how its "people" respond under pressure. Customers should not feel the emotional burden of internal system or procedural challenges. Courtesy, patience, respect and professionalism should be first--even when resolution requires additional effort. I appreciate that both matters were ultimately resolved by the manager, Deidra; thank you for not displaying discontent with me for a matter that was out of my control. Sincerely 3/3/26

not above price,u can buy and have a little money leftover.you will get some great deals if you buy…read moresmart.and shopping online.

Wow! This is one of the largest outdoor shopping centers I've been to besides an outlet mall. There…read moreis such a variety of shopping and dining options. There is a Barnes and Noble as an anchor store. The one by me is long gone. The Best Buy here is now vacant. They have many good food options. We were here for the Savor Bowie event. Seemed like 100+ vendors were lining the Main Street. Still, lots of of free parking option available in the back lots. Stores don't open until noon on Sundays from what I noticed. Many restaurants didn't have breakfast options except First Watch, of course.

You can tell that this place came into existence during the outdoor mixed used retail craze of the…read moreearly 2000s. You can find one of these in just about any neighborhood or city. They all look like cookie cutter examples from the original. The only difference, the stores held within. This location does seem to be fairing well when compared to other locations. Obviously not as good as outlet malls, but still holding its own. I was surprised by the amount of stores, but the lack of foot traffic. I came on a Sunday and there was hardly anyone here. Those that were coming were running into a single store and heading out. It doesn't seem that far fetched to have an area like this be busy. But I think that most people are straying away from shopping centers like this. The mix of stores didn't really compliment one another and if you wanted to go to other stores in the center you have to go away from the town center portion. I am sure that when it is warmer this is a more vibrant place, but places like this aren't that magically in the colder months.

I can see why Macy's are closing in droves. Instead of downsizing they would rather close up whole…read moredepartment stores. Once trip through many of them and you can see why. They don't have enough merchandise to fill the sales floor. I came in here in search of birthday gifts and wasn't very lucky. I gave up on that fairly quickly and decided to just browse what they had. When I say there was a lack of selection they still had items from Christmas on the shelves. Imagine seeing Christmas and Valentine items on shelves well into March. I did a bit more browsing and every single time I passed the fragrance items I was pounced on. I am not one that wants to be approached until I at least looked. What I wanted wasn't correctly put on the shelves. Without any prompting, an employee was right beside me attempting to get me to buy. When I asked the price, which isn't completely marked, I nearly laughed. Then when it did come time to check out here for the few items I did find, there was only one register counter open. With one associate working the counter. There was a line and each of the people in the line had either multiple items or returns to do. It was to the point that I wondered back to the main aisle of the store to scope out if there were any other area open. When I did this, an employee must have been coming back from a break and asked me if I needed anything. She pointed me to the desk behind me and I told here there was a line and I was trying to get out of there. She didn't even head back and take off her coat, she just jumped on the register. The only bright spot in this visit.

This store is Fabolous. The selection of business attire is amazing. I highly recommend this store.read more

I love Target and will find a reason to shop in a location while on vacation etc but wow the…read morecustomer service was rude , not a good selection and store was messy. I ended up walking out and going to another Target in DC.

This store is TRASHED. It's a shame because it's a beautiful new store but it is not kept up in the…read moreleast. There are items tossed everywhere, merchandise piled on the floor. The employees were standing around gossiping or on their phones. I was appalled. I couldn't find what I was looking for in my size because the styles were mixed up and nothing was sized. This store needs to get its act together and be better managed because this store is awful to shop in.

Went in the middle of the day so not overly busy. The line went fairly quickly. The store is fun…read more Lots of stuff to look at, some of it unique. I got some photo frames and a few Easter items. Successful trip.

Any Ross store is always a hit or miss! I was in the area yesterday and stopped in. This one was…read moredefinitely a miss!! The store wasn't well stocked. Things were not very organized and they literally had one employee doing returns and checking folks out. Yikes! She was very nice and kudos to her! She was doing the best she could. This isn't a location I personally would be in a hurry to return to. It's not close to me and their merchandise was lackluster!

Now THIS, the Bowie location, is a NICE TJ Maxx! They have a great selection of the clothes I look…read morefor. I wasn't trying to spend a lot of money (which is easy in a TJ Maxx), so I perused the aisles a bit before heading to the men's section for shorts & shirts. To my surprise I found a lot of nice selections! I took 6 items to the dressing room to try on, and the woman there was very friendly! AND, I left with all 6 items! WINNING. I did notice they didn't have a very large selection of furniture, but I can't even recall a furniture purchase I've made at a TJ Maxx. I just like to look at what they have to get ideas. Checkout was quick. I once again declined to offer to 'save 10% on my purchase,' but it wasn't a problem. I also like that I can have my receipt emailed to me because... by now they know my email address. I don't know if that's good or bad. Check THIS ONE out!

This Bowie Md location always has great choices from furniture,beauty section shoes and more…read moresomething for the whole family

The transformation of Collington Plaza has been interesting to watch. Basically they tore it…read morecompletely down and replaced it. Gone are Belair Service and Pizza Wheel. Now you got Giants and the ridiculously idiotic Walmart. Don't find myself coming too often since other grocery stores are closer to me and the patrons of Walmart scare me since they look and act like zombies. Capital One Bank is nice, but they are not nation wide (yet). Sad to see the toy store close. Parking is more idiotic than the Walmart. Choke points, speed bumps and the zombies clog up the traffic. It's well kept, just wish they had better shops.

The parking and access to the shopping center is poorly laid out and usually affords at least one…read moreopportunity for a wreck with every visit; particularity on the east end if you are trying to hang a left to get to Pier One, Big Lots, Staples, Haverty's, Sports Authority, or Target. Hang a right and you'll get everything from Michaels to Bob Evans and Exxon. I like the stores this place has to offer, I just wish the planners had planned traffic when it was all laid out!

Not a bad little place. It has a Lowes, Kohls, Staples, Target and Sport Authority. A nice…read moreHaverty is also there for high quality furniture and a Pet Smarts for your pet needs. A Michael's for your craft needs is also there. You can't park and shop, since they are spread out all over the place and need a car to get from one place to another. I find myself coming here a lot due to the Lowes and Targets. The bookstore closed, which is a shame and has been replaced by Big Lots. I think you can find most of your shopping needs, except groceries, in here.

This was a great visit. Clean store, well stocked, well lit, and easy to find what I needed. I…read morefound exactly what I was looking for, some pantry baskets, and they were even on sale/clearance, and in exactly the quantity I needed! I picked up some items I had ordered online for in-store pickup as well. SUPER friendly staff member/cashier Danielle! Energetic, friendly, willing to help, efficient, and overall just a great team member who you'd want to have as a coworker or manager. I definitely recommend this location!

Big Lots has it's pros and it's cons…read more Pros: -Huge variety of items in the store -Some items are priced very well -The staff is friendly Cons: -3 registers during the holiday season is a set up! I was in line for 15 mins with only 2 people in front of me. -Not sure how well they train their seasonal staff because our cashier was clueless about working the register, which is why we were waiting so long while the other lanes were moving quicker -It's a glorified "Family Dollar" with more items. Some items I could find cheaper at Walmart or even Target. Not sure if I can tolerate another visit to Big Lots. Not worth the stress.

I had been to 7 stores prior to arriving to this Lane Bryant looking for an outfit for my…read moreinterview tomorrow. I was looking at dresses when Smitty (Ahira Smith) walked over and asked if I needed help. I instantly bursted into tears because she was the first person to offer help in all of the stores I went into. She helped me get myself together and I explained I had purchased a black blazer and I was looking to put a dress under the blazer. I had already had one in mind and she told me to get my blazer so we could see if it was a good match which it was. She helped me get in and out of the dress and make my purchase. She told me the job was already mine, gave me an hug and that helped put my mind at ease. I also witnessed her giving another customer the same attentive customer service that she gave me. I will definitely be back to this location for future purchases just because Smitty left a lasting impression on me. Thank you again.