This place is always "Johnny on the spot" with any service. Trusted place for simple automotive…read moreservicing.

Great professionalism and trustworthy people. You can ask them anything and they'll be attentive in…read moreanswering your questions/concerns. One time, I had a power steering hose bust on a Saturday and they were quick to order the part and assist, since most shops/dealerships won't be able to on the weekend. They even explained how it broke and what they did to address the issue. Also, another time when getting an oil change/inspection, I asked if they could check for a knocking noise every time I hit bumpy surfaces. They did a thorough inspection and even assisted in securing some inner wheel housing panels that had missing retainer clips by installing some. They spent a good 15-20 minutes doing that for no charge. Very helpful!

Gregory, Gary and Derrick did an amazing job! They are kind and respectful and did a fast job!read more

I wish I could leave 0 stars. Drove up and distinctly said I needed a state inspection and an oil…read morechange. They said fine and guided me in. The person who guided me in said he'd go get the inspector, so I'm certain they heard that I needed an inspection. Then someone else pointed out that my mileage didn't indicate an oil change was necessary. I said that I usually just get an oil change at the same time as my inspection. For those keeping count, that's three times the inspection had been mentioned. They did the oil change and said I was good to go. I asked for the documentation that I passed inspection only to be told "Oh, our system has been down for two days, we can't do inspections". So I wasted my time getting an oil change they initially said wasn't necessary and still have to find someplace and make another trip to get an inspection. And for blatantly lying to my face multiple times was I offered a discount coupon or even the complimentary bottle they never gave me? No, I got jack with a side of squat. This location seriously needs to go out of business.

Amazing team with an mazing mascot Come for the service…read more Stayed for the doggo :) Would highly recommend

Got the job done quickly and provided great customer service…read more Sweet dog, answered all my questions regarding the service :)

Jenna and her team at Integrity 1st are first class. Customer service was above expectations and…read moreJenna's communication was wonderful. Their service techs performed the work requested, and left my car clean. Highly recommend.

The staff was extremely helpful; they went out of their way to make sure I was satisfied with the…read morework they performed for me. If you are in the Rowlett area, this is the place for automotive work. I have had so many bad experiences with other auto shops that I'm always leery of everyone and everything. Integrity again went way out of their way to please. They cherish their customers' business and want you to come back, so they will work to please you and meet all of your auto needs. Thanks to all those who have assisted me in making my car in the best shape it has ever been in.

I went in for a car inspection. The service was good and fast. They didn't try to sell me anything…read morethat I didn't need.

Dont go here for an oil change. They reported on my Carfax that my vehicle had 40,653 miles when it…read moreactually had 30,653 miles on it. I called to get them to correct it and even offered to drive the vehicle back so they can see the current mileage is still at 30K, but they have not changed to the correct milage, and it will mess us my VIN reporting on my vehicle. Don't go here if you care at all about correct CarFax and VIN reporting in addition to good customer service.

Super fast service !! Very communicative and loved how fast i was in and out :) Doug was very…read morepersonable and helped explain everything, will definitely be coming back !

When I first got there I was frustrated. They are short staffed and a little overwhelmed. I kind of…read moreregretted leaving my truck there at 8am on Saturday morning, Labor Day Weekend. Turns out they came through for me, and my work vehicle was ready at 3pm on Sunday. They definitely need more help, but I don't blame the guys and girls who work there. I wish Firestone would recognize the need for more employees at this location. It's a busy shop and I don't like to see the employees under so much stress. Firestone- PLEASE ALLOW THIS LOCATION TO HIRE THE NECESSARY STAFF TO RUN THIS PLACE SMOOTHLY!!!!!

Had the opportunity to use Breaks Plus Rowlett, to service my vehicle, Steven G the Store Manager…read moretook great care of my vehicle during the visit. He got my vehicle in for the inspection right away, even though they were busy, after the inspection he took me inside the work bay, so I could see what the issue was first hand. Because he knew the repairs would take a little while, the business provided a ride via Lyft to my house, after a few hours Steven G called to inform me that my repairs would take a little longer than expected, and that they would be keeping it over night. The next morning they called to inform me that the work was complete and ordered a Lyft from my house to Breaks Plus for me to pick up my vehicle. When I arrived, he went over the repairs again to ensure I understood what they did. As an added bonus, Breaks Plus gave me a military discount, that reduced my bill by a couple hundred dollars. All in all, I'd say that I was more than pleased with the service I received. I'm glad that I no longer have to listen to the "Que, Que, Que, sound as I'm driving down the road. Remember sound effects are free...............

I've been a long time loyal customer to Brake's plus. Over the years I've become to know each…read moremanager. I have the personal cell phone to Brandon , and Jason who were previously managers at that location. And I was getting to know Steven because I trusted what he told me and I knew he backed the work like every manager I've come to know. But my most recent experience with Steven off for the recent birth of his child. Left me there with Angelo , I believe. My wife's brake lights wouldn't turn off, my friend who is a mechanic said check switch. I bought one and got the old one out but couldn't get the new clip in to install switch. So I drove my wife's car to brakes plus to keep her safe. The fill in manager asked how he could help. I said my wife's brakes lights wouldn't turn off and asked if they could install the switch I had bought , but couldn't get in. He asked how I knew it was the switch I said my friend said start there , he asked what if this doesn't fix it , then I said I'd happily pay for a diagnosis. The mechanic drove the car back to a bay and about 15 mins later it was running outside the door. They said it was fixed and I asked if the brake lights were off and the trac warning was too. He said brake lights were off that the other light was on, but could turn off after driving it. We got home and brake lights or trac warning light didn't turn off. So we both returned and I was upset. I asked what happen to my wife's car being fixed? He told me they installed the switch like I asked. I told him I wanted it fixed like he told me. I asked if they adjusted it and he told me it wasn't adjustable which it can be. I was yelling and and he grabbed the phone to call the police after he said he wasn't going to work on her car and for me to leave. I left the building and tried slamming door , but a safety mechanism in door prevented that and it was left open. I left the property in my truck , and my wife kept insisting her brakes be fixed so it was safe for her to drive. He threw her out too and said he was calling the police because I broke his door. I made it down the road about 5 minutes from the incident. Rowlett police pulled me over and told me they heard I broke their door and it was $1,200 estimate to get it fixed. I told the officer they got me quick , but how did they get the estimate that quick and he agreed it sounded fishy. But the door appeared to be broke, I said I'd pay damages I caused , but the fill in refused. He pressed charges and I was arrested for criminal mischief and trespassing if I return. Less than an hour later me wife drove by in my truck and the door was working. I have a special needs daughter who rides with my wife often. I coach Special Olympics, I'm not a bad guy, I admit I could've been calmer , but the very recent death of our other daughter 2 months ago has me emotional. But he lied and said work was done and lied about my wife's safety. I've spent probably over $20,000 at that one location. Any other manager wouldn't have let my wife leave the store without functioning lights and would've had kept trying. It wasn't the switch after all. It was the brake light switch stop. A bumper stop on pedals. There was also one brake light out and a running light that could've made y'all more money on the sell, and insuring my wife's safety. We will be filing a complaint and seeking legal action for my false arrest. Picture's added of the lights they felt was safe for my family to drive around on constantly.

Easy in and easy out. 15 minutes on a Saturday morning and very reasonable. Staff was friendlyread more

From oil change to AC work, or brake work, they do excellent work for a fair price. Give them a try.read more

Fixed our cars windshield wiper fluid tank hose, issue with air conditioning and more very quickly…read moreand affordable. Danny made sure top notch service in just a couple of days instead of weeks like some places try to take even though he was very busy and short-handed

The best auto repair shop you'll ever use! I've been using Green's Automotive for several years for…read moreall our auto repair work and I'm never disappointed with the people, the work or the price! This time A/C went out in my wife's 2014 Ford Escape. Turned out to be the belt came off and needed to be replaced, and the system needed to be evacuated and recharged. Jessica kept me well informed of the repair cost and went it was ready! Thanks again Danny and crew!

Firstly, I want to mention not all employees at this location are bad, but the ones that are truly…read morestand out. I have been here a handful of times to get my oil changed. Great, the price is modest, what could go wrong. Not only do they try and up sell you, but they also try and upsell stuff you wouldn't even think to be asked at a place known for oil changes and fluid maintenance. They took off my clamps to my battery to supposedly measure the output, but not only did they say my battery would go out within the matter of weeks, this was two years ago on the same battery. Either incompetence or deceit, one or both, completely unacceptable. Now, at this point I might sound harsh, but afterwards (of course I did not purchase their battery) I went to work. After work, I go to start my car and not even a flinch. I look under the hood and the clamp not only to one side but for both were very loose (negative connection was barely even on). Incredibly dangerous and reckless. I would never come back here and have happily changed my oil on my own ever since. Incompetence at its finest.

Some of the rudest employees iv ever experienced. You don't…read moreyell at customers. Definitely won't be back unless they get rid of their rude staff. Zero stars if I could.